Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:It has been 48 hours and I have no received an update. I just got off the phone with your ECR department and they once again confirmed that im due for a Galaxy S6 phone however refused to give me a time frame as far as sending out the phone. The representitive I spoke with was Falcon. I've called in over 30 times to the 1-800 number each call takes over an hour to complete so this is now 30+ hours i've spent on the phone trying to resolve this matter with no resolution. Regards, [redacted]

My Samsung refrigerator failed. It was fixed for now; however the food inside was ruined. Jasmine Hunter indicated on 5/7/2015 she would 'review possible options' to reimburse me for the food loss and asked for an itemized list of the contents. On the same day - May 7, 2015 - I replied with a detailed itemized list of the food lost totaling $601.99. I have not received a reply. On May 30, 2015 I spent a follow-up email - I did not receive a reply. On June 20, 2015 I sent a follow-up email - I did not receive a reply. I have refrained from purchasing any Samsung items since this incident and will continue to do so until it is resolved.$601.99 - mail check to my address.

we are currently investigating this matter to determine status as the replacement request was processedYou will be provided an update as soon as feedback is available

Samsung has contacted the customer regarding her concerns with her electric oven The customer has been advised that the unit does not have a warranty with Samsung as the unit was purchased from [redacted] outlet and there will be no accommodations The customer was not happy with resolution and disconnected the call We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has confirmed she is set up for repair on 11/21/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s recent purchase through Home DepotBased off of our records, we show that the customer’s original delivery was set up for 1/5/On 12/1/2014, the customer returned our phone call and we informed them that the unit is on back order unit 1/6/On 12/31/we called the customer back with a new delivery date of 2/19/based off inventory and inbound productOn 12/31/2014, a request was sent to see if we can do inventory allocationOn 1/2/2015, we informed the customer that we could not meet the 1/5/delivery dateA couple of hours later the order was cancelled out directly by the home depot storeCurrently, we do not have any active orders for this customer and nothing is due to ship outWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through FridayThank you

Our records indicate a new promotional code was issued which resolved this matterThank you

Upon further review of the customer’s file, the customer was approved for an exchangeThe customer was informed to wait for contact from [redacted] to finalize the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung ovenBased off of our customer service records, we show that the customer’s refund has been approved and issued on 4/6/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr[redacted] regarding his concerns with his rebate The customer has been advised that the rebate is being processed and will be sent to him via USPS once completed We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Would must confirm the Samsung warranty clearly states that the defective product must be returned prior to shipment of any replacement We must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementAs a one-time courtesy, our records indicate Samsung has authorized the advanced replacement of your battery Please expect delivery of the accessory within 1-business days Upon receipt of the battery please return the defective product using the UPS E-label already emailed to [redacted] Reference Service Ticket # [redacted] for this exchangeThank you

As per Samsung E-commerce an email was sent to Mr [redacted] informing him of the shipping policy As a onetime courtesy Mr [redacted] will receive courtesy shipping We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: Again, this is INSANE A company this large I understand the warranty but the issue I'm having with my phone is a MANUFACTURER DEFAULT issue that others are havingIt's not due to software conflicts, it's not due to mistreatment I have been a faithful Samsung phone and camera owner up until now and an $phone lasting just over a year (it's not like the phone is past the warranty by a large amount of time) If that is the way you are going to build your electronics, then I really can't buy any more Samsung products That is A LOT of money to me and the lifespan is terrible! Like I said, this is an issue that others are complaining about and SHOULD be a recall! It is NOTHING I have done! And it is a fault with the manufacturing My bad luck that it died a month or two over the warranty If it was a year after the warranty, OK, I would KIND of get it But if I can't rely on an $product lasting more than a year, than I definitely can't spend that amount of money of any more Samsung products! I have been a loyal Samsung customer up until now and argue with my friends when they tell me to get an *** I've never heard of an [redacted] phone having a MAJOR fail a year and a couple months after the warranty is done Maybe they are right Regards, [redacted]

Samsung has reviewed Ms [redacted] claim again in regards to her refrigerator Our system shows the agent handling her claim spoke with her on 4/19/to discuss the claim Ms [redacted] told the agent that she’s had doors replaced and they all are peeling in the same spot The agent informed her that it seems to be a cosmetic issue but Samsung will send out a technician to diagnose the unit The agent advised if it is determined that this is a cosmetic issue Samsung will not cover the cost of the repair If the technicians’ diagnosis finds it to be a manufactured defect, then Samsung will cover the cost of the repair The agent submitted another request for service; reference Txt# [redacted] for the unit and informed Ms [redacted] she may be contact in to business days to schedule the service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the customer has been set up for repair service on her unit under transaction # [redacted] Customer called in again regarding TV after the unit was taken to the service center and found a scratchWe have explained customer that we will have to escalate this case to the proper departmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I will await the repair appointment and respond once it has been fixed

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Per feedback from Prize Logic you registered and submitted on 11/The submission was rejected as the receipt submitted did not include a purchase dateYou resubmitted a receipt on 11/with a purchase date, but there was no valid phone on itYou then reached out to Prize Logic via customer service and they have approved the submission as of todayYour request will be sent for fulfillment and you should receive the gift within the next weeksThank you

We have attempted to reach the customer but have been unsuccessful Customer has confirmed by email that his device has been traded in for credit We have sent an email to arrange a call back time

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have already contacted Prize Logic over times I have resubmitted receipt images to PrizeLogic, multiple times I have received verbal confirmation from Prize Logic customer service representatives, both in the Spring, and the summer that they currently have, and always have had, images of the receipt that are clear and legible This is not an issue of a "fuzzy image", this is an issue of a customer service division that is not performing their duties and obligations, and instead they are giving customers like the run around The real question is why would they continue to act in such a manor? If someone from Samsung would like copies of the emails I have sent to Prizelogic I am happy to provide those at any time However, I am no longer interested in "Calling PrizeLogic" on their number I have already had my fill of that Regards, [redacted]