Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We certainly understand your distress regarding the functionality of your handset and apologize for any ongoing issues you may have experienced We would also like to confirm that if the unit has experienced damage or is out of warranty by date (it was purchased more than one year ago) a standard charge will apply for the repairs to your handsetThe standard rate of $will cover the evaluation as well as the repairs needed for your product as long as there is no additional physical damage to the product which may require an additional charge Should additional damage be found you would be contacted for payment, or to determine whether you wish to have the handset returned without repairIn this particular case, your handset it question SPH-L900/ HEX # [redacted] has been determined to be out of warranty by date and will require a payment in order for Samsung to provide repair Unfortunately, we cannot honor the request of a replacementIf you wish to proceed with repair service please contact Samsung Customer Support at ###-###-#### and a live agent will be available to assist you with processing your new Service TicketIf you are in need of a device during this time we would have to suggest contacting your carrier for possible loaner availability, or requesting one from a friend or family member Unfortunately, Samsung does not offer loaner devices for use during repairWe do apologize for any inconvenience this may case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the rebates have been shipped on 8/8/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

As per warranty the product must be shipped to Samsung for warranty repair Samsung cannot provide resolution if the product is not shipped to the repair center for evaluation Please contact Samsung Customer Support at ###-###-#### to have a new Service Ticket processed Thank you

Complaint: [redacted] I am rejecting this response because: They are not correct Samsung has told me on the phone and with email the IMEI number is valid.A manager at the Toronto, Canada with the name Kwame told me the problem is with SamsungThis statement is the same statement I have been receiving which is not true Reference number [redacted] has all the information includingthe confirmatoin the Samsung Galaxy Edge that was purchased is eligibile for the promotion Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling her claim spoke with her on 3/27/and a service repair was submitted; reference Txt# [redacted] for the unit The agent informed Ms [redacted] the issue sounded like a cosmetic issue but Samsung will send out a technician to diagnose the unit and repair if neededMs [redacted] was advised that the service center will be contacting her to schedule the service As it stands, the service center called Ms [redacted] on 3/27/(final call) and left a voice message stating the appointment was cancelled They have been trying to contact her but she could not be reached after multiple times If Ms [redacted] still wants service, please have her contact the agent handling her claim to have them reschedule the appointment We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has attempted to contact the customer regarding their concerns with their device The agent has attempted to contact the customer but to no avail If assistance is still needed please reach out to the agentWe apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Upon review of the customer’s file history, an exchange ticket was processed to this customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung ODDOur ODD customer support contacted the customer to look into his complaintHe advised that he was out of town until next weekWe advised that we will arrange a call to see if we can help resolve the issue with his device We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer was contacted on 9/regarding the status of her refundThe customer has been informed the refund process should be completed by next weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The customer service representative was unapologetic and dismissiveI realize that Samsung did EVENTUALLY fix the issue under warranty, but the entire experience was unacceptable and the only resolution that Samsung gave was, "I'll have a talk with them." Regards, [redacted]

Samsung has attempted to contact the customer regarding their washing machine The agent has requested that Mr [redacted] send in a copy of the purchase receipt so that we may see what options may be available Please send a copy of the purchase receipt to [redacted] at [redacted] so that he may further assist We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

As the manufacturer our obligation is to provide repair serviceSamsung has no record of previous evaluation/repair/replacement of your product.In order to provide assistance Samsung would require the product be shipped to Samsung for serviceSamsung would not be able to authorize refund for the device.Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her phone Our system shows the agent assigned to the claim spoke with Ms [redacted] on 9/21/and apologized for her experience with the device Ms [redacted] stated that the device overheated causing a burn on her face however she did not seek any medical attention In regards to the device, the agent explained the Ms [redacted] that it would have to be sent in for evaluation/repair Ms [redacted] refused service for the device, requested that the agent not call her back and disconnected the call Other than service offered for the device, regrettably no accommodations can be made for this claim Please have Ms [redacted] contact Samsung customer service if she would like to proceed with service on the device Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected by us due to a submission of an unreadable receiptPlease submit a receipt that clearly shows the purchased device and date of purchaseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows an agent contacted Ms [redacted] on 8/07/and advised her that a well experienced agent will be reaching out to her to further assist her with moving and removing files/data from her device Ms [redacted] requested to be called at 2:pm on 8/07/and the agent advised her to expect the call at that time Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: The information provided by Samsung is not accurate I did not reject service I rejected service for which I have to pay I have a contract with Samsung Protection Plus They were unable to find anyone to service my refrigerator When the president's office contacted me to offer service they told me I would have to pay for it Apparently the president's office does not honor contracts with Samsung Protection Plus Go figure! I should not have to pay for service when I paid for a contract to cover service It is not Samsung's responsibility to find someone to repair the refrigerator They have been unsuccessful in this task Regards, [redacted]

Upon further review of Ms [redacted] claim, our system shows the agent handling the claim spoke with her on 5/17/and submitted a request for service; reference Txt# [redacted] for repair on the unit An ASC agent will be contacting Ms [redacted] to schedule the repairWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business reached out to me directly on 2/and I have replied to their email clearing up the mixup regarding the order number I do not consider this issue resolved, as they have not honored the price of the tv At this time and I am still waiting to hear back from them via email Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The information provided by Samsung is not accurate I did not reject service I rejected service for which I have to pay I have a contract with Samsung Protection Plus They were unable to find anyone to service my refrigerator When the president's office contacted me to offer service they told me I would have to pay for it Apparently the president's office does not honor contracts with Samsung Protection Plus Go figure! I should not have to pay for service when I paid for a contract to cover service It is not Samsung's responsibility to find someone to repair the refrigerator They have been unsuccessful in this task Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Whatever you have said is not true. No one from the e-commerce department is working with me. I had placed my order on Dec 15th today its Jan 26. Its one and a half month. Instead of helping out you give this kind of stupid responses and wasting my time. I will never buy samsung products. Regards, [redacted] ***