Samsung Electronics America

Samsung understands the concern, and need for repair of your productYou are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is found to have physical damage you would be contacted to paymentIf contact is made a decision can be made at that time to proceed with payment, or have the unit returned unrepaired.As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty as we cannot speculate how damage occurred To proceed with evaluation please contact Samsung Support at ###-###-#### to arrange a Service Ticket

Samsung has reviewed Mrs [redacted] ’s claim in regards to her phone and as previously advised, Samsung’s protocol is for technical support to check the phone first to determine the issue and try to resolve it with repairIf the issue with the phone cannot be resolved with repair, then the next option would be an exchange or refund Mrs [redacted] refused the service option at this time No further accommodations will be made for this claim other than the aforementioned If Mrs [redacted] decides to proceed with the service option, she may email [redacted] to the agent handling her claim; reference Txt# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you Tell us why here

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA422PRHDWR/AA We obtained the estimate for damages and have submitted compensation, $Additionally, we have offered a refund for the unit which is in its final process and a check should be going out in the next few daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: Samsung will not provide actual proof but link to forums from third party sourcesThe Samsung Evo issue is hardware relatedhttp://www.anandtech.com/show/9196/samsung-releases-second-840-evo-fix

Complaint: [redacted] I am rejecting this response because: no solution Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to the cable for the charger for her Sphone Our system shows the agent who handled the complaint spoke to Ms [redacted] on 8/31/and advised her that the charger (adapter and cable) was being processed to be shipped Both accessories; reference Txt# [redacted] and Txt# [redacted] were shipped via UPS; reference UPS tracking number [redacted] /tracking number [redacted] on 9/02/and delivered on 9/07/to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate direct contact will be provided to customer with resolution for this matter.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Based off of our customer service records, we have scheduled a repair service for the customer on 10/3/The technician went out and ordered parts to fix unit at an installation date of 10/13/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response becaWhen they sent the recall they stated that they would pay if I bought a samsung washer they didnt do what they said Regards, [redacted] ***

Upon further review of the customer’s file, the customer was contacted on 9/regarding the status of her refundThe customer has been informed the refund process should be completed by next weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: So a compensation request was sent for something that was returned a long time agoI don't care about a requestTelling me a request has been submitted does nothing for me and I wont be satisfied and ready to resolve the dispute until check is in the mail with a tracking number issued to my emailThe stance still stands that Samsung has not resolved my issue and owes me money Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It says refund of $The original complaint has not been refunded, it was for approximately $The only money refunded was a new charge they added to the transaction about a week agoThey added $charge stating it was because I had not mailed them a trade inThe original charge has still not been refunded so I reject their response Regards, [redacted] ***

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal requestUnfortunately, we will not be modifying our original responseWe have reviewed all file history and pictures with our product support teamThe team has advised that they are unfamiliar with the customer’s proposed cause of rustWith this being said, the resolution provided would not change as the rust along the customer’s unit is not covered under our manufacturer’s guidelinesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted [redacted] regarding her claimAn email was sent to size="3"> [redacted] on 10/06/advising the customer that she has been approved for an advanced exchangeMs [redacted] is being offered an exchange and has been advised to contact the exchange department at the number provided on the email We sincerely apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you Tell us why here

Upon further review of the customer’s file, we have offered the customer a free of charge repairUnfortunately, the customer declined due to being without a device during repair servicePlease check with your retail carrier regarding a loan programIf the customer would like to proceed with service, please contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows a refund request was submitted on 3/27/in the amount of $438.69; reference Txt# [redacted] for the unit Once the refund has been processed, please allow for 7-business days after the checks have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling her claim spoke with her on 3/27/and a service repair was submitted; reference Txt# [redacted] for the unit The agent informed Ms [redacted] the issue sounded like a cosmetic issue but Samsung will send out a technician to diagnose the unit and repair if neededMs [redacted] was advised that the service center will be contacting her to schedule the service As it stands, the service center called Ms [redacted] on 3/27/(final call) and left a voice message stating the appointment was cancelled They have been trying to contact her but she could not be reached after multiple times If Ms [redacted] still wants service, please have her contact the agent handling her claim to have them reschedule the appointment We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] ’s complaint in regards to his phone Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr [redacted] with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Based on call review the replacement will be authorized, however, Samsung cannot process a replacement without a valid credit card hold The hold would be released once the original device is returned.Please also note that Samsung does not keep a regular inventory of product, and the replacement may have to be ordered If an order is required the replacement cannot ship until Samsung actually receives it.If you have not already received contact an agent will be in direct contact with your regarding the exchange.Thank you

Samsung has contacted the customer regarding their televisionThe customer was requested to submit their purchase receipt and a photo of the damage of the televisionWe are waiting on the customer to respond to the requestWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you