Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to registering his device under his Samsung account Our system shows the agent who handled the claim spoke with Mr*** on 7/19/to first apologize for the customer service experience he received and informed him that his feedback has been documented for agent improvement Mr*** informed the agent that his issue with registering on the Samsung application has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have now received the product Regards, Shemeka [redacted]

Upon further review of the customer’s file, the check has been mailed to the customer on 10/26/to the address provided; please allow weeks to receiveWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Motor clutch has years warranty I don't see any reason why Samsung is not willing to ship me the part so I can change it by myself or let any other appliance repair company to do it for meI told Samsung that I could shipp the defective part so they could send me a new one they said noI do not see any reason why Samsung would not agree with that It is sad that brand new Machine is only dollars but getting it repaired by a Samsung cost me $Poor customer service,Samsung won't even give me the part number so I can go online and buy a used part to get it fixed eitherI am going fo take Samsung to the Court and let The Judge resolve this matter,I am pretty sure that I would be winning this case and hopefully it will help to resolve same complaints to other consumers in the future Regards, [redacted]

Revdex.com:last time I received an email from Mrs [redacted] was on 12/I pasted the copy of that below{Thank you for speaking with todayI have submitted your refund for approvalOnce approved, one of our carriers will contact you to schedule a pickup of the TVIf the TV is mounted, please have the TV un-mounted and ready for the carrier to pick upOnce the TV has been picked up and the refund department has been contacted by the carrier, the refund check will be sent to you Your refund amount is $Your refund transaction number is [redacted] Please retain the unitIf you have any questions or concerns, please feel free to contact me.}Over the phone Mrs [redacted] informed me once refund department has been contacted by the carrier its going to take business days for check to be issued.I don't agree with the fact that once someone comes to pick up my TV, I will be left here for several weeks without a TV All of this was due to purchasing a defective TV which is not my fault.At this point(to date 12/29), I have not been contacted by the refund department nor the carrier This shows me that things do not run smoothly and I can most likely see a long delay in receiving my check once my tv is picked up I feel I will have to be calling and following up to get my refund-this is concerning There should be a more efficient way for me to receive my refund without having to be "punished" in this manner I spent a lot of money on this TV.I have reviewed the response made by the business in reference to complaint ID 10349722, and find that this resolution is not fully satisfactory to me

Upon further review of the customer’s file, the customer has been offered a free of charge repairNo further accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We should not be penalized because Samsung had a recall and then changed the color and design of the washer.Out of goodwill, Samsung should give a discount on the dryer so that we will have a matching pair Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOnce the Oculus Account for the Swas created the game bundle should have automatically appeared in the account You would then download the games to access them If you were unable to find the content once the account was setup then contact should be made to Prize Logic Customer Service at [redacted] , or contact [redacted] You should have the IMEI # of your product available to confirm the status of your deviceA request has been submitted to Prize Logic in efforts to have an agent make direct contact with youIn the meantime you may also make another contact attempt using one of the methods mentioned aboveThank you

Complaint: [redacted] I am rejecting this response because:THIS is a LIE! See attachment showing they would not and said they could not find a service providerNEVER ever buy Samsung....you will regret it at ever step of the waySONY had taken care of us and we will go back to buying their productsSONY SONY SONY will get all of our businessA brand new television should be replaced by Samsung with these kinds of issuesAn $television down the drain! I will make it my personal mission to tell everyone I know about this experience Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am rejecting this because Samsung is RIDICULOUS! I was suppose to get the $promotion on January 1st as this expires on March 15thI got an email on March 2nd with a $certificate but I have to use it by March 15th as that's when it expires I would like to reason with you hereAfter arguing with Samsung about my reward submission for several weeks now and finally filling a complaint against you with the Revdex.com, you send me the certificate to be used before March 15thDo you realize what day you sent that? do you realize that I should have received this certificate on January 1st? Samsung's unethical business practice of pushing the customer, me, around until I have to file a complaint to receive what I was promised is astonishingTo add insult to injury, you don't even give me weeks, not week and not even a mere weeks to decide on what I would like to use my certificate forThis leads me to believe, that Samsung have done this with the sole purpose of making me miss the deadline, which is the equivalent of not having received the certificate to begin withit's not only troublesome the way Samsung's business practices are but it is also worrisome about the direction Samsung as a company and their different divisions are going based on what I had to go throughI responded back to the person that sent me the certificate, but just like Samsung, she didn't care or let alone respond to my emailI hope you take my concerns into consideration, prove me wrong and remedy the situation by either extending the certificate expiration date, or creating another viable solution that doesn't require compromise on my part Regards, [redacted] ***

Samsung has contacted the customer regarding their concerns with their TelevisionSamsung has approved an exchange replacement of the Television and customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mrs. [redacted] case, she purchased the unit on sale and has been previously advised that Samsung will not refund her more than what she paid for the unit. Samsung’s stance remains the same. Other than the refund amount offered by the agent for the unit, no additional accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Upon further review of the customer’s file, the customer has been offered a one time free of charge accommodation and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, Samsung has contacted Product SupportAs per Product Support finds the small amount of dark and light areas to be and in no way affects the quality of the pictureThe LED backlights are on when the TV is on, so when you don't have any signal going to the TV screen and the room is totally dark, it will have light and dark areasAlso, most customers drive the panel too hardWhat I mean by this is that the customer has gone into the menu and maxed out all the picture settingsExample: Picture setting to Dynamic, Backlight settings, brightness and contrast settings are at their maximum levelsIn a dark room you don't need the brightness and backlight settings set so highThis is inherent to all LED TVs, all manufacturers We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a buyback (refund)The customer has accepted our offer and we then explained that our refund department will contact the customer in a few days with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. As a one-time courtesy Samsung has authorized repair of the scratched LCD. Please ship the phone using the UPS E-label emailed and refer to Service Ticket #:... [redacted] Please note that Samsung does not manufacture screen protectors. This item can only be found via a third party. Thank you

Samsung has reviewed Ms [redacted] claim in regards to the rebate check for her washer Our system shows a rebate check was issued on 03/13/2017; reference # [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been set up for repair under transaction # [redacted] and the repair was completed on 12/13/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his request for a new charger Mr [redacted] is unwilling to provide Samsung with any information (IMEI #, model # and serial #) regarding the device in question for the charger As a result we are unable to assist him with his request In addition, Mr [redacted] has advised us today, 10/31/that he no longer has the phone he needs the charger for in his possession Regrettably, no accommodation can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T320NZKAXARBased on our customer service records we show that MrHanke recently sent in his unit for repairs and warranty repairs have been completed as of June 23, We inquired with MrHanke if the product was received and if he is having the same or different issue as previously reportedMrHanke replied back to us indicating that he has since sold the product and is no longer in need of assistance, We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you