Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer regarding their washerThe customer has been educated on the repair service process and the technician will contact the customer to confirm the appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their dishwasherThe agent reached out to Mr [redacted] regarding the repair that took place on 02/ She was inquiring if the unit has been repaired successfullyWe are waiting on the customers response We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Customer was contacted and offered warranty service which he has accepted

Complaint: [redacted] I am rejecting this response because: Samsung refuses to accept the fact that I have a lemon washer and whatever tests the technician did is not identifying the problem Samsung refuses to accept this reality Our clothes are not being cleaned...period I dont have sellers remorse, I have a lemon washer Samsung has a warranty they do not honor Regards, [redacted]

Samsung has contacted the customer regarding their refrigeratorThe customer was set up for repair on 11/and the customer has confirmed the repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would be very helpful if my refund was process as quickly as possible, considering that length of time I've had had to wait I keep getting roadblocks from LaShanda R, the rep I'm working with My calls and emails go unanswered for several days at a time and it seems she has new requests every time we speak Regards, [redacted] ***

Samsung has contacted the customer regarding their DryerThe customer has contacted ASC for parts and a Samsung Representative has apologized for the issues the customer has experiencedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her washerOur system shows a service request; reference Txt# [redacted] was submitted to repair the unit An ASC agent has made several attempts to contact Mrs [redacted] to schedule the repair but has been unsuccessful in reaching her Due to the lack of contact with Mrs [redacted] , the service ticket was been cancelled in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:We believe that the person [redacted] that signed for the delivery and worked in our apartment office stole the TV and she no longer works for the company Regards, [redacted]

Bought a brand new Samsung sedgeThey admitted to having overheating issues after the screen cracked, but refused to fix itTried to charge me $because the warranty was voided due to the screen cracking from overheatingI will never buy anything Samsung or Samsung related, again

Samsung has contacted the customer to address their concerns regarding their television Samsung has offered to cover the cost of the repair and the customer has accepted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Due to the fact Samsung cannot confirm what actual software was downloaded to the device we cannot confirm how this affected the functionality of the device.As offered if the phone does not show custom software detected you may arrange to return the device to Samsung for warranty service.Thank you

Complaint: [redacted] I am rejecting this response because:This response does not resolve my issueI have been repeatedly told I would be contacted within hours for a month and nothingI've finally received an email and when I respond to it still I get no responseAt this point someone from Samsung that is stateside needs to contact me to make this right because your company is still failingAnd this generic response does not suffice Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her headphones Our system shows the agent who handled the complaint spoke with Mrs [redacted] on 8/25/to advised her that the warranty for the headphones are associated with the warranty for the device Once the devices warranty expired, no further FOC (free of charge) accessory exchanges can be offeredMrs [redacted] disconnected the call due to dissatisfaction with the resolution Regrettably due to the device being OOW, no accommodations can be offered for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the customer’s rebate was sent on August 16thThey should receive it shortly if not alreadyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF217ACWP/XAASamsung has reviewed the customer’s file and service history and have advised that her limited warranty on her product is a service warranty for one-year therefore any repair/replacement needs of the product after the Standard Warranty has expired would be the responsibility of the consumerThe unit is not eligible for any consideration other than service/repair per the warranty guidelinesRespectfully, Samsung declines the customer’s request for an exchange or refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have attempted to contact Jasmin several times but always get directed to voicemail I left messages This game of phone tag is not an effective means of resolving this matter I am curious if the number provided is actually connected to a real person I did send an response to the email address provided Perhaps this type of communication will be more convenient for Samsung Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have called their service number three times now with no answerI also left a message with no return call Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOnce the Oculus Account for the Swas created the game bundle should have automatically appeared in the account You would then download the games to access them If you were unable to find the content once the account was setup then contact should be made to Prize Logic Customer Service at [redacted] , or contact [redacted] You should have the IMEI # of your product available to confirm the status of your deviceA request has been submitted to Prize Logic in efforts to have an agent make direct contact with youIn the meantime you may also make another contact attempt using one of the methods mentioned aboveThank you