Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:Yes, I do realize that this TV is a few years oldBut the original data on this model was that it included an Internet connect via [redacted] for the News, Weather and Stock Market resultsAll of which stopped working last yearThe TV no longer works as advertisedIf the original provider of this service is not providing the service any more then Samsung should have a “work around” or at least notify all consumers with this model that this function is not working.I would also strongly suggest that Samsung look at their own Internet Forum on [redacted] where they will find many complaints about this subjectCertainly 100’s or thousands of consumers with these models are NOT happy that this function is not working.I don’t know who at Samsung answered my complaint, but it seems to be a “run around” and I will explain whyI have been in email contact with Samsungs Technical Department no less than times about my issueAnd here are the results (all of which had nothing to do with the age of the TV)3/ ID: [redacted] I was told to do a “factory reset” and explained how to do it 3/ ID: [redacted] I was told that there are “no reported issues with this TV” (not if you look at Samsungs online forum) I was also told to contact “***” which is impossible 3/ ID: [redacted] Again was told to contact “***” 3/ ID: [redacted] Now I was told that I needed a Samsung Repair person to come to my home to diagnose the issueI told them that all possible diagnostics were done and that the issue is NOT the TV, wiring, router or Internet connections, the same issue everyone else is having 3/ ID: [redacted] I was now told that they would have send my issue to a higher departmentThey asked me to provide Network information, any error messages and photos which I did supplyAll tests show everything is work except the InfoLink data itself 3/ ID: [redacted] They thanked me for sending all the information and said they were sending it to the appropriate Department.One can only feel that being bounced from one tech to another does not instill confidenceBy the way I am the owner of different Samsung products of which are TV’s.Thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have called their service number three times now with no answerI also left a message with no return call Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have attempted to contact Jasmin several times but always get directed to voicemail I left messages This game of phone tag is not an effective means of resolving this matter I am curious if the number provided is actually connected to a real person I did send an response to the email address provided Perhaps this type of communication will be more convenient for Samsung Regards, [redacted]

Samsung has contacted the customer regarding their refrigeratorThe customer was offered a buyback accommodation and the customer acceptedThe refund was processed under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for allowing Samsung the opportunity to review you claim.We have confirmed a copy of the proof of purchase was providedA request to issue a gift card for the purchase amount of the gear circle has been made.We do apologize for any inconvenience this may have caused.Thank you

Dear Mr [redacted] : Thank you for contacting Samsung Electronics America, Office of the President We appreciate the opportunity allowing us to respond to your inquiries and concerns We sincerely apologize that we were not able to provide a resolution for your complaint at this time and we will consider this case closed If you should have an issue with your device (within warranty) in the future, please contact Samsung customer service for further assistance Thank you for being a valued Samsung customer, again we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President

We understand the product may not be damaged, however, if the phone is missing parts it will need to be shipped to Samsung’s repair facility for repairContact will need to be made with Samsung Customer Support to arrange shipment of the device once time allows.Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund in the amount of $347.94; reference Txt# [redacted] was submitted on 9/07/for the unit for approval The refund has been approved and a Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method was sent on 9/15/to the email on file as well as a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Ms [redacted] refund/compensation payment method has been received 9/16/and updated in the system The acceptance documents were received on 9/22/and upload into the system to proceed with the refund The agent assigned to the claim will notify Ms [redacted] once an update on the refund status is provided to themThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] complaint in regards to her headphones Our system shows the agent who handled the complaint spoke with Mrs [redacted] on 8/25/to advised her that the warranty for the headphones are associated with the warranty for the device Once the devices warranty expired, no further FOC (free of charge) accessory exchanges can be offeredMrs [redacted] disconnected the call due to dissatisfaction with the resolution Regrettably due to the device being OOW, no accommodations can be offered for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # XE503C32-K01USSamsung has advised to Mr [redacted] that when our authorized repair service received his unit it was determined to have liquid damage thereby voiding our limited one-year manufacturer’s warrantyThis being said we offered the customer a one-time labor accommodation leaving him responsible for the part(s)We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Unfortunately, ETA is still not available for parts.Samsung cannot return the original phone, and provide a new device Samsung would keep the original phone currently pending repair and provide replacement The other options are to continue to wait for parts or have the phone returned without repair and return it at a later date once parts are available.You may contact [redacted] if you wish to continue with replacement, or an alternate option provided aboveReference Claim # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a refund in the amount of $4,299.99; reference Txt# [redacted] was issued on 4/29/for the unit Please allow 7-business days after the check has been issued to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:Samsung came out yesterday March 2, and they installed a new cooktopToday, we saw many small hair lines of cracks that could be potential major crackI will call Samsung on Monday to let them know and come out for inspectionI also want them to understand that we as consumers did not do anything to cause this crackI will call Samsung Monday and will speak to them about it Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her washerOur system shows a service request; reference Txt# [redacted] was submitted to repair the unit An ASC agent has made several attempts to contact Mrs [redacted] to schedule the repair but has been unsuccessful in reaching her Due to the lack of contact with Mrs [redacted] , the service ticket was been cancelled in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer has been fulfilledTheir order was sent to the fulfillment company on April 8thOnce tracking is received, the customer will be sent the tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their televisionThe customer has accepted an accommodation for free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has attempted to contact the customer at ###-###-####or ###-###-#### to address their concerns regarding their TelevisionA Samsung representative has left a message for the customer, her Television is considered concealed damage and is not covered by Samsung Limited WarrantyThe customer’s retailer [redacted] would be responsible and should be contactedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] 4.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN39FH5000FXZASamsung has reviewed Ms [redacted] ’s file history and have advised to Ms [redacted] that it has been determined that her unit has physical damageSamsung offers a one-year limited manufacturer’s warranty and this type of damage is not covered under our warranty therefore Ms [redacted] ’s warranty has been voidedThis includes “concealed damage”, where the product is damaged even though the box is notIn these types of cases, Samsung will have to refer Ms [redacted] back to her place of purchaseWe respectfully will not honor Mr [redacted] ’s request for a replacement or refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to her television Our system shows the agent assigned to the claim spoke to [redacted] on 12/18/to discuss the case The agent informed [redacted] that a different ASC would be sent to evaluate the unit The agent updated service request; reference [redacted] with the new ASC for the repair The new ASC has been in contact with [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their washerUnfortunately, the customer has not been available and we have not received a responsePlease that customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you