Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have to say, without Revdex.com, Samsung would not provide this service! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Great thanks for Revdex.com! Regards, [redacted] ***

Upon further review of Mr [redacted] concerns he was sent return labels for the products on his order on 1/10/The customer returned the products without the return labels provided by SamsungA refund has not been submitted for the customer's order because we are unable to verify if the Samsung Galaxy S7, 32GB, (Unlocked), Black Onyx has been received backThe customer stated that he dropped the Samsung Galaxy S7, 32GB, (Unlocked), Black Onyx at the post officeThe customer was under the impression that this was refusing the orderRefusing the order means: Not accepting the orderThe agent reviewed the following tracking [redacted] for the Gear VR and it shows it was received back our Samsung warehouseThe Gear VR was a bonus item so the customer was not charged for this product so a refund does not need to be credited for this productI reviewed the tracking for the Samsung Galaxy S7, 32GB, (Unlocked), Black Onyx (Tracking: [redacted] ) it does not show that the product was returnedIt shows that it was delivered to the customerIn order to submit a refund for the Samsung Galaxy S7, 32GB, (Unlocked), Black Onyx we need the returned tracking for the productThe customer has been informed of this previously We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Samsung e-commerce division the order # [redacted] has been cancelled under cancellation request ID [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Now that I have received the refund promised by the business in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer regarding their Blu-Ray playerThe customer has agreed to move forward with repairThe customer is being set up for repair service and has been sent a shipping label for retrievalWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Tell us why here...Samsung as a courtesy has exchanged the customers product as requested as of 06/18/The consumers situation was evaluated and product replacement in this case was determined to be appropriate resolution to this issue We appreciate your patronage and your understanding regarding this matter

Complaint: [redacted] I am rejecting this response because: No one has been in contact with me I have tried multiple times to no avail The best number to contact me is 603-660-and e-mail d [redacted] @gmail.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have still not received a credit back for the product I never received Regards, [redacted]

Samsung has contacted the customer regarding her concerns about the damage to the floor Ms [redacted] has provided the pictures that were requestedThe pictures have been sent to the Regional Service Manager and we are waiting on a responseOnce response is given Ms [redacted] will be contacted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The response was a request for more informationI have emailed them the requested information to the email they providedI would like to keep this open until such time they review the requested information and provide a new response Thank you, [redacted] Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the consumer’s gift was delayed due to inventory shortages at the warehouseWe have expedited his request and communicated this with the consumerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has attempted to contact the customer to address their concerns regarding their Samsung washer however we were unable to reach themWe left a message to advise that we can offer parts only repair accommodation leaving them responsible for any trip/labor feesWe also advised that we do see that the unit is set up for service and asked the customer to follow up with us directly in reference to the repair for the unitCurrently, we are waiting to hear back from the customerIf you speak with the customer please ask them to contact us directly at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] ’s claim in regards to her refrigerator Our system shows she was assisted by [redacted] in regards to her issues with the unit We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was rejected by [redacted] for T1-No CTN Activity MatchWe will resubmit to [redacted] for review of the customer’s accountWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Our files indicate that the customer’s complaint regarding Model # DW80F600UTS/AA has been reviewed an additional time per customer’s rebuttal request. Based off of our customer service records, we show that we have recently contacted ***’s for a copy of the customer’s purchase receipt since we have not received it from the customer yet in order to process the exchange. As soon as we receive a copy of the purchase receipt from either the customer or ***s, we will be able to process the exchange for the unit. We will monitor this customer’s file to ensure completion. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] 3. Thank you.

Complaint: [redacted] I am rejecting this response because: I feel like Samsung does not do enough to handle the way it's customer "care" specialists are treating customersThe reason I asked for remuneration for the expense we had to endure was because Samsung wanted to continuously put us off for WEEKS before doing anythingHad [redacted] not stepped in and taken up Samsung's SLACK we'd probably have never gotten our range fixedHad the Revdex.com and [redacted] not intervened, we might STILL be forking out for meals a DAY for a family of fourSo much for Samsung's care and appreciation towards customers; at the very least an OFFER of assistance would have gone a long way, instead the agent I spoke with was very snotty and even snickered at the suggestion Samsung would think of making such an offerIf the roles were reversed, I can assure you SHE would feel the exact same way I didNow, I love the new range, and I appreciate what [redacted] did in helping me, because I understand that Samsung will NOT pay them back for their act of kindness, as Samsung DOES NOT replace their productsEveri suggested to [redacted] Corporate they might want to rethink doing business with Samsung as Samsung's lack of consideration towards CUSTOMERS actually reflects back poorly on [redacted] , because I found myself forced to go after [redacted] to get ANY help AT ALLIf Samsung had their way, I'd likely be STILL trying to get serviceI wouldn't so much call this a "rejection" so much as I'd call it a pointed attempt to get Samsung to look into their practices and not brush me off with a chain-letter response Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Repair was authorized for this device, however it was NOT repairedSamsung called to tell me they did not have the parts to replace it, they refused to send it to another repair facility, and gave me choices for how to handle the situation1) Accept a lesser replacement device, the Samsung Gear Fit (This is an activity tracker, NOT A SMART WATCH.) or 2) Accept my device back unpaired and "figure it out on my own" as their CSR suggestedSo much for a manufacturers warranty within yearOnline is flooded with people who have the same issues with the watch arm band breaking at the screen housing as mine did( [redacted] ) Or my EXACT issue here ( [redacted] 2/general/reason-to-buy-gear [redacted] ) Extremely disappointed in Samsung, the atrocious Customer Service and will no longer support any future endeavorsThey got their last dollars from me Regards, [redacted]

Our files indicate that the customer’s request regarding their Samsung television has been reviewed an additional time per customer rebuttal requestWe explained to the customer that currently we do not have an ETA for when the firmware will become available for this particular un-synchronizationWe need to capture multiple logs for when this occurs so that we know the exact formatting fix, however, this happens so rarely upon trying to duplicate the issue that it is hard to capture multiple instances in a quick timeframeWe do not have many consumers reporting this issue, which provides a very small sample pool, however our engineers through various area are working together to try and figure out this as soon as possibleWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA422PRHDWR/AA We obtained the estimate for damages and have submitted compensation, $Additionally, we have offered a refund for the unit which is in its final process and a check should be going out in the next few daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung E-commerce division regarding the customers concerns The customers’ submission was entered and approved on 12/12/when the paperwork was supplied We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday Thank you