Samsung Electronics America

As per Samsung telecommunication division received request to review case for package shipped per notes on [redacted] under UPS tracking [redacted] due to the tracking showing the device went from Texas to Mississippi and the customer lives in New YorkChecked UPS.com informationAdvised agent address on file was Mississippi and customer’s corrected address needs to be obtained before we can attempt to assist, as well as UPS tracking shows the package was signed for by “Johnson” at a UPS facility which would involve ID being checked at time of pick up and customer has not called back since date of pick up We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you Tell us why here

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer advised that the extended warranty company Assurant called and indicated that the part needed for repair was no longer availableThe customer also advised that Assurant will refund him his contractWe explained to the customer that we are aware of this information and advised that we can offer a pro-rated buyback (refund) based on date of purchase on the unitWe asked for the customer to provide to us a copy of his purchase receiptThe customer indicated that he will need to contact Lowes and will follow up with us with the information regarding the purchase receiptCurrently, we left a voicemail for the customer to follow up with us and are waiting for a call back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T320NZKAXARBased on our customer service records we show that MrHanke recently sent in his unit for repairs and warranty repairs have been completed as of June 23, We inquired with MrHanke if the product was received and if he is having the same or different issue as previously reportedMrHanke replied back to us indicating that he has since sold the product and is no longer in need of assistance, We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:THIS is a LIE! See attachment showing they would not and said they could not find a service providerNEVER ever buy Samsung....you will regret it at ever step of the waySONY had taken care of us and we will go back to buying their productsSONY SONY SONY will get all of our businessA brand new television should be replaced by Samsung with these kinds of issuesAn $television down the drain! I will make it my personal mission to tell everyone I know about this experience Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have to say, without Revdex.com, Samsung would not provide this service! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Great thanks for Revdex.com! Regards, [redacted] ***

Samsung has attempted to contact the customer to address their concerns regarding their Samsung washer however we were unable to reach themWe left a message to advise that we can offer parts only repair accommodation leaving them responsible for any trip/labor feesWe also advised that we do see that the unit is set up for service and asked the customer to follow up with us directly in reference to the repair for the unitCurrently, we are waiting to hear back from the customerIf you speak with the customer please ask them to contact us directly at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Risk Management department regarding the customer concerns with their Washing MachineAs per the department, the complaint has been submitted to SFMSFM will be working directly with the customer to resolve this claimWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Upon further review of the customer’s file, the check has been mailed to the customer on 10/26/to the address provided; please allow weeks to receiveWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been offered a free of charge repairNo further accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his request for a new charger Mr [redacted] is unwilling to provide Samsung with any information (IMEI #, model # and serial #) regarding the device in question for the charger As a result we are unable to assist him with his request In addition, Mr [redacted] has advised us today, 10/31/that he no longer has the phone he needs the charger for in his possession Regrettably, no accommodation can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Tell us why here...Samsung as a courtesy has exchanged the customers product as requested as of 06/18/The consumers situation was evaluated and product replacement in this case was determined to be appropriate resolution to this issue We appreciate your patronage and your understanding regarding this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Now that I have received the refund promised by the business in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me Regards, [redacted]

Samsung has reviewed Mrs [redacted] ’s claim in regards to her refrigerator Our system shows she was assisted by [redacted] in regards to her issues with the unit We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our files indicate that the customer’s request regarding their Samsung television has been reviewed an additional time per customer rebuttal requestWe explained to the customer that currently we do not have an ETA for when the firmware will become available for this particular un-synchronizationWe need to capture multiple logs for when this occurs so that we know the exact formatting fix, however, this happens so rarely upon trying to duplicate the issue that it is hard to capture multiple instances in a quick timeframeWe do not have many consumers reporting this issue, which provides a very small sample pool, however our engineers through various area are working together to try and figure out this as soon as possibleWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been set up for repair under transaction # [redacted] and the repair was completed on 12/13/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: At this point I have been provided with restock dates, each restock dates gets postponed [redacted] department should know what number in the queue I am and how many units they are restocking, but rather Samsung works on the principle of providing hopeMy current restock date is as of 20th Feb, which I have very little hope that it will be metThe customer service is not able to offer any upgrade of TV model or sizeThey have offered me $discount, but for the effort this has taken on my part, their offer is penniesFor me to settle, I am asking for a decent $discount (which puts the cost of TV from $retail price to $employee pricing) and a guaranteed delivery with the next restock date which is Feb 20th Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Motor clutch has years warranty I don't see any reason why Samsung is not willing to ship me the part so I can change it by myself or let any other appliance repair company to do it for meI told Samsung that I could shipp the defective part so they could send me a new one they said noI do not see any reason why Samsung would not agree with that It is sad that brand new Machine is only dollars but getting it repaired by a Samsung cost me $Poor customer service,Samsung won't even give me the part number so I can go online and buy a used part to get it fixed eitherI am going fo take Samsung to the Court and let The Judge resolve this matter,I am pretty sure that I would be winning this case and hopefully it will help to resolve same complaints to other consumers in the future Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The response was a request for more informationI have emailed them the requested information to the email they providedI would like to keep this open until such time they review the requested information and provide a new response Thank you, [redacted] Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a buyback (refund)The customer has accepted our offer and we then explained that our refund department will contact the customer in a few days with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you