Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung DryerAs an accommodation, we have offered the customer a one-time part(s) accommodation leaving the customer responsible for the labor/trip chargesThe customer has accepted our offer and we have set up a repair service request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated on the repair service process and the technician will contact the customer to confirm the appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Valued Customer, Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concerns Samsung believes in building quality products and we apologize that all of your expectations have not been met We value our relationship and are committed to providing the highest level of service simply because our customers deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Please contact us if you should have any other concerns you would like to bring to our attention Best regards, SEA Office of the President

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Per feedback from Prize Logic you registered and submitted on 11/The submission was rejected as the receipt submitted did not include a purchase dateYou resubmitted a receipt on 11/with a purchase date, but there was no valid phone on itYou then reached out to Prize Logic via customer service and they have approved the submission as of todayYour request will be sent for fulfillment and you should receive the gift within the next weeksThank you

Please have the customer provide the Model & Serial number of the defective device so that we may assist the customer properly We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Dear Ms [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because:I have already contacted Samsung in regards to the offered solutions and told them I am not satisfied with their responseI do not find the repair acceptable for two reasons: One, Samsungs recent track record with product repairs is not good, and I cannot trust the repair they do to my machineTwo: The offered solution changes the cosmetic appearance of the machine, and as trivial as this may seem, I am not ok with thatThe offered rebate is much to low for a $machine, and most certaily too low for a machine that still has at least years left in its life, according to industry standards I will be contacting my states attorney general to see if there are any state laws that protect me in this situation and to also make them aware of this situation Regards, [redacted]

Samsung has attempted to contact the customer regarding their WasherUnfortunately we have not heard back from the customerPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has reviewed Ms [redacted] claim in regards to her notebook Our system shows the agent who handled the claim submitted a refund request in the amount of $900.99; reference Txt# [redacted] for the device Ms [redacted] was advised that product is under review and to hold onto product until receiving further instructionsIf the product has been disposed of, the offer will be voided We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-P5210ZWYXARWe show that the unit has been setup for repair service and it has been repaired on 10/7/ The customer confirmed that she has received the unit from service center and that it was repair successfullyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding his concerns with his washer Mrs [redacted] states that after the recall repair the machine is not working at all The agent advised the customer that she will be set up for another repair with a different service center and she will be contacted within 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has contacted the customer regarding her concerns with the application on her TVMs[redacted] requested an exchange due to the applications not workingSamsung does not exchange Televisions that are in working orderSamsung supplies the platform for the application but not the availability of the applicationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionSamsung has reviewed the customer’s concerns and we understand that he is seeking a free of charge repair on his television for a power concernReferenced in the customer’s letter was a Class Action settlement for a similar complaintThis Settlement was completed in full, as of September 2013, Samsung had fulfilled all legal requirements associated with the Capacitor SettlementRespectfully, at this time, the unit would be considered out of warranty and ineligible for any accommodationsSamsung sincerely apologized for any inconveniences in this matter but will not be honoring the customer’s request repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns about his refundMr [redacted] has been advised that all documentation has been received as of 10/07/and has been attached to his file size="3">Mr [redacted] has also been advised that the refund should be processed this week We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday When calling please refer to case# [redacted] Thank you

As per Samsung e-commerce division Mr [redacted] is stating that he has returned his defective Samsung Galaxy Note device and has not received his refundUnfortunately the customer is not able to provide a return tracking number for the deviceWe have to confirm that the product has been received backOnce this has been confirmed a refund will be submitted for the customer's order We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday Thank you

Samsung's customer service is the worst of the worstI bought a 65" Samsung TV UN65JSwhich is the curved model and was working fine until I finally decided to update itThe reason I updated it was because the stupid notification would pop up every time I turn on the TV for over a month which was a firmware update and wouldn't disappear for a long time unless I clicked on "Not Now"I finally clicked on "Update Now" a couple of nights ago and that's when it all startedIt said it would restart the TV in seconds, which it did, but then it wouldn't stop restartingIt would stay on for 10-seconds and then restartIn the meantime it wouldn't react to the remote control or the back stick control on the back of the TVThe only thing that would work is the power buttonThe TV is about a year and a half old so it is out of warrantyHowever, this is something that has nothing to do with the warrantyThey are asking me to update the firmware and then it breaks now who's fault is that? After calls with them they keep saying it is out of warranty even though they are the ones that made me update the firmwareIt's like sending a tech to your house to fix an appliance but instead he smashes it with a hammer and then tells you to pay for it! What kind of customer service is thisThe only thing they did was give me a few phone numbers for authorized repair shopsEven the repair shop that I called were upset and told me to fight with Samsung because it is not my fault and I shouldn't be paying for itI spent at least an hour with each rep of Samsung and they are just not listening and repeating a script and asking you the same question over and over and then tell you sorry we can't help you it is out of warrantyThe wouldn't transfer me to a supervisor or a manager eitherWow I can't believe I spend $to get service like thisAll my other appliances and mobile devices are by Samsung and I think I will never ever buy a Samsung product again

Samsung has contacted the customer regarding their washerThe customer has been advised of the two recall options available, We also informed the customer no further accommodations can be made outside of the recall program optionsWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However their warranty service waiting time was terribleWe tried to file this claim over two monthsMultiple times it was hard to get in phone contactwith their repair groupAlso was told to email photos multiple times and then told they did not receive the photos Regards, [redacted] ***

We do understand your situation, however, the only option Samsung has available would be to request expedite of the serviceWithout evaluation of the phone Samsung is unable to provide resolutionAgain, Samsung's manufacturer obligation is to provide repair service which is what is being offeredSamsung does not supply loaner phones.As a one-time courtesy Samsung will authorize the advanced shipment of a replacement charger, and request the defective charger be returned upon receipt of the replacement Please be advised that any future accessory replacements or repair of your phone itself are needed Samsung will require the product be returned to Samsung prior to any service being provided Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Samsungcom order Our system shows Mr [redacted] was provided a return label on 7/10/and the product was received back at the Samsung warehouse on 7/12/ Mr [redacted] requested to receive a replacement mobile device instead of a refund and an E-Commerce agent submitted the request for the returns coordinator to process a replacement order for the product Unfortunately, the agent was informed that we are unable to process replacements for Samsung Galaxy S8+ 64GB (Unlocked) devices The agent emailed Mr [redacted] to ask if he is willing to place a new order for the device Samsung would be more than happy to price match for the device ($724.99) on his original order However, if he does not wish to place a new order, then a refund will be submitted for the order Up to date, the agent is awaiting a reply from Mr [redacted] with his decision We apologize for any inconveniences and delays the customer may have experienced with this case Thank you