Samsung Electronics America

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s submission has been approved for the television promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Upon further review of Mrs [redacted] concerns we apologize for the delay and any inconvenience this issue has caused As per the notes on Mrs [redacted] files it appears she has purchased a new unit and is requesting to be placed on our do not call list We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorFile research shows the drawers were repaired on 4/and the damage was never reportedWe have educated the customer we can set up repair but the cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their televisionUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their television The customer has been advised that the parts(stand and screws) will be ordered for her We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer regarding their Washing MachineUnfortunately there will be no accommodationsThe warranty states the repair has to be performed by the authorized Samsung service center and the customer wants to repair the part himselfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer, however our agent sent an email regarding buyback for the washer due to unsuccessful repairWe need receipt of the sales in order to advise buyback amount We apologize for any inconveniences and delays the customer may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs of today 8-29-the package seems to have been accepted and I have received a refundThank you for the help Regards, [redacted]

Upon further review of the customer’s file, unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

We certainly understand your concern regarding this matterThank you cooperating with SamsungSamsung offers free of charge evaluation warranty repair or replacement contingent upon the technician’s discretionSamsung will provide free of charge shipping in order to retrieve your device for analysis.Please consider our warranty offer for immediate serviceTo proceed with evaluation please contact us at [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50EH5300FXZA The Amazon Prime and Netflix applications were recently updated with a new software versionRegrettably, the new version is not available for the SmartHub App as the service provider has not released them at the moment however they will become available in the futurePlease understand that any updates that are provided through that individual software provider Samsung does not warrant uninterrupted or error free operation of these applicationsTherefore unfortunately, we cannot honor the customer’s request for an exchange or refund of the productWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding their Samsung television has been reviewed an additional time per customer rebuttal requestWe do sincerely apologize for this unfortunate situation but our response will not be modifiedFor your reference, we have enclosed pictures of the said damageThis damage was not caused by any mechanical issue with the unitSamsung Electronics, as all manufactures, test their products in many different waysOur engineers have investigated this type of claim and testing results show a unit will not display this type damage if the unit had been installed properlyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer called E-Commerce on 5/20/to state that he never received the items and an investigation was sent up on the same day which can take up to to business days to completeCustomer then put the item in dispute with his credit card company on 5/24/A resolution came back from the investigation that confirmed the customer never received the items and was to receive a refund for the items never received but we cannot issue the refund because the customer opened a disputeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Dear Mr [redacted] Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung Galaxy Note phone as well as your experience with customer service on handling this issue Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it Our system shows the agent assigned to your case spoke with you on 1/24/and explained that the service policy was standard for your case Our system also shows that your device was repaired and shipped back on 1/26/to the address on filePlease know that the feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their washerThe customer was offered two available voluntary recall optionsThe customer declined both options; the customer would like to keep the matching unit setUnfortunately, if the customer does not want to go with repair, the customer will not be able to keep the matching unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim 0pt">After review of your previous Service Ticket we have found the product was returned unrepaired because the phone was "Rooted." This means an attempt to download third party software to the device was made Products received in this condition are returned without repair because Samsung cannot account for the type of software that was downloaded and what outcome repairs to the device may cause Please also note software updates for phones using the Android operating system are produced by [redacted] and distributed by the service provider, such as [redacted] , [redacted] or *** At this time Samsung has created a courtesy ticket to have the phone returned for repair of the software issuePlease use the [redacted] E-label emailed to you for shipment purposesBe sure to check your Spam/Junk folder if the email is not located in your Inbox Upon return of the device to Samsung's Repair Facility service will be rendered accordingly Thank you

Samsung has contacted the customer regarding their washerSamsung has attempted to contact the customer; unfortunately the customer has not been available Please have the customer contact us at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his range Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] for a one-time parts accommodation for the cracked cooktop damage An ASC agent will contact Mr*** to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed [redacted] claim in regards to his television Our system shows the agent handling the claim contacted [redacted] on 4/28/and attempted to assist his by offering service for the unit [redacted] wanted to have the service technician come after service hours The agent tried to explain that Samsung cannot forcefully have a technician service the unit outside of their business hours [redacted] started to use *choice words [redacted] with the agent who requested to keep the call professional Mrignored the request and continued to use *choice words [redacted] to the agent [redacted] refused to become available for the repair and was advised that there were no other options available [redacted] ended the call with the agent without a resolution No accommodations other than service (should [redacted] choose) will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you