Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung ovenWe have approved a refund for the customer on 2/12/and a refund has been issued as of 2/19/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent who handled her claim emailed Ms [redacted] to inform her that the IMEI number she provided for her device shows that the phone was purchased from TracFone Wireless There is a different process for service for devices that are purchased through TracFoneMs [redacted] has to contact TracFone for them to process a warranty claim for the device as Samsung would not be able to provide servicePlease have Ms [redacted] contact her carrier for further support on this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your complaint regarding your Samsung Washer and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5300FXZASamsung has offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] - [redacted] complaint in regards to her Samsung Level U Bluetooth headsets Our system shows the agent assigned to the claim spoke with Mrs [redacted] - [redacted] on 9/14/and advised that the exchange request; reference Txt # [redacted] submitted for the bronze headset will shipped via UPS; reference UPS tracking # [redacted] and the exchange request; reference Txt # [redacted] submitted for the black headset will shipped via UPS; reference UPS tracking # [redacted] ; both delivered on 9/18/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease be advised that the proper parties have reviewed your registration and confirmed the registration as successfulShould you try accessing your account there should be no message to "Complete Registration." Thank you

As per Samsung E-commerce FedEx advised that they would hold the package for the customer and request re-route since the numbers were transposed, but they sent it back to the fulfillment center without requesting the address fix Normally, e-commerce is not able to change addresses on orders, but since the number were transposed they are able to make the changeMs [redacted] will be contacted to set up a new order for the price that she paid on the original order We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his television The agent has acknowledged Mr [redacted] concerns and was advised by Mr [redacted] that he has been assisted and is scheduled for service We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, we explained to the customer of the spider web crack in the photos sent in to us, due to point of impactThe customer was also informed that the warranty does not cover physical damage and no other accommodations can be madeAny repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s order has been uploaded by [redacted] and will be sent out as soon as possibleOnce the tracking number has been received, the customer will be contacted with the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Dear Valued Customer, Thank you for contacting the Office of the President at Samsung Electronics AmericaWe appreciate your interest in Samsung products and technologyWe have forwarded your request to the proper department for further consideration Best Regards,SEA Office of the President

Samsung has reviewed Mr***s claim in regards to refrigerator Our system shows the agent handling his claim made several attempts to contact him and was not able to reach him The agent left several voice messages with their contact information for him to call back Please have Mr** return the agents call for further assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon receipt of Ms [redacted] ’s 2nd Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have advised to Ms [redacted] that we did receive a copy of the service orders and that they have been reviewedWe also advised that we contacted the service technician regarding the repairsWe explained that per our research there is no evidence that prior repairs would have any effect on the pump or current repair needsWe offered Ms [redacted] the option to move forward with our part(s) only accommodation as originally offeredCurrently, we are waiting to hear back from Ms [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

My Revdex.com ID # is [redacted] ---my repair transaction # is [redacted] ---my Samsung case # is [redacted] This concerns the Samsung WASHER, Model # [redacted] , PURCHASED 7/27/13, for $ I also purchased the matching dryer, Model # [redacted] , for $at the same time (which I really didn't need but wanted them to match)I also purchased the extended warranty on the washer and dryer, $eachIn all, I invested $1,on this purchaseI purposely bought a large capacity/high efficiency washer to handle large loadsIf this washer is repaired as per offer, it will NO longer be able to handle large loads because it cannot spin them on high to get an acceptable amount of water out I set my washer to do that and the clothes remained entirely too wet! This lower spin setting would definitely put more stress on the dryer over time, not to mention use more time and energy to dry the load! The large sticker applied to control panel would look tacky to say the very least! There would be a very small chance to resell this washer if the need ever arose with this WARNING sticker of limited performance on it I expected this washer and dryer to perform as advertised and to last at least as long as my last pair, which was years, NOT THREE YEARS The Samsung company did contact me and offer to give me $and send a repair man The repair would NOT make it perform the way it was sold to me to do!!! It would no longer be able to spin on highThe repair would only keep it from flying apart-- hopefully! Major safety hazard! They offered me an additional $if I would purchase yet another Samsung washer instead I feel that these offers and solutions are TOTALLY UNACCEPTABLE! The Total of $is a drop in the bucket for what I invested in these productsI want a product that will perform like this washer was advertised to do I think that is more than reasonable Why should I settle or pay over another $to get a washer that performs properly? I do expect some depreciation but perhaps the $they offered me should be the depreciation and they should pick up the remaining cost for a comparable Samsung modelI feel that I certainly have a LEMON situation! I appreciate the help the Revdex.com has given me regarding this matterI look forward to resolving this unsatisfactory consumer offer Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F600UTS/AA Samsung has offered the customer a full refund as an accommodation We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

As per Prizelogic Mrs [redacted] originally chose at registration a $ [redacted] one time use Reward eCertificateA new code can be resent since the original one has expired, however we are no longer out of stock on the S2’s and Mrs [redacted] is eligible to receive onePlease confirm how you would like to proceed We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: TV still has the same issueVolume issueCalled again and customer relation opened a new ticket for me to have the TECH come out t my house and fix it againNew Ticket #: [redacted] - I have to take a day off again for Samsung Tech- I have to pay someone again to take the TV down This TV is couple of months oldHave issues after when I purchased it This complaint should be visible to all publicNo one deserves to be ripped off these giants companiesI have called Channel 7, On your sideChannel 4, InvestigationChannel consumer helpIts about the principles Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer is responsible for reading the fine prints on the gift cardThe gift card issued has a valid expiration date printed on the card for the customer to view and the in the rules of the program, printed for the customer’s viewingIt is not Samsung’s fault the customer did not read the expiration date or the rules of the program throughlySamsung has done nothing improperly with this transaction We appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and proceduresPlease contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA Office of the President (one Revdex.com response)

Thank you for allowing Samsung the opportunity to review your claim.We do apologize for the ongoing trouble you have experienced with your mobile device, and can assure you Samsung is not attempting to prolong this matterA request has been sent to obtain a copy of your proof of purchase receipt for validationProof of purchase must contain date of purchase, place of purchase and model/IMEI number of phone purchased Once confirmed shipping material will be provided in order to retrieve the Galaxy Grand Prime and at the time of return Samsung will process the refund request.Unfortunately, Samsung does not have a loaner phone program available in order to provide such service.Thank you