Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows the agent that handled his claim spoke with Mr [redacted] on 3/15/and he informed the agent he was told that there was nothing that can be done to service the unit so he purchased a Kenmore The agent informed Mr [redacted] that Samsung would need to have the unit serviced and the unit must be deemed defective in order to make a possible accommodation Mr [redacted] stated that there is a Consumer Report that states he needed an update which was not offered to him The agent informed Mr [redacted] that did not pertain to his model Mr [redacted] told the agent he will cut his losses, he does not want to deal with the issues anymore No accommodation will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Mr [redacted] regarding his concerns with his washing machine Mr [redacted] was offered a store exchange in which he has accepted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to washer Our system shows a refund request in the amount of $419.08; reference Txt# [redacted] was submitted for the unit Mrs [redacted] has been advised that product is under review and to hold onto the product until receiving further instructions We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their dryerA follow up free of charge repair has been set up for the customer and according to our system the repair has been completed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been informed of their rebate for their unit has been processed and should receive reimbursement by the end of next weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has two submissions, one for the VR and one for an SUnfortunately, due to the location code not appearing on the receipt, they were both automatically sent VR’sWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their dryerThe customer has been offered a one-time free of charge accommodation and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows the Samsung.com order is being disputed by Mr [redacted] financial institution at this time E-Commerce will honor the refund for the $chargeback however E-Commerce does not have the authority to refund a disputed account Please have Mr [redacted] contact his financial institution at his earliest convenience to have the dispute lifted in order for E-Commerce to refund the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, thank you for your inquiryWe do apologize for ongoing issues you may have encountered in receipt of a proper charger for your Note We also, apologize for any negative encounters with our Samsung Support CenterWe will forward what information you have provided for additional review Unfortunately, without knowledge of the email address from which the email originated it will be difficult for Samsung to determine the senderAs for the charger, we have confirmed an exchange for charger model EP-TA20JWEUSTA - Adaptive Fast Charging Wall Charger was processed on 3/4/(Service Ticket # [redacted] )This accessory should arrive within 2-business days, UPS Tracking # 1Z6VF [redacted] Tracking # will be active once UPS picks up the package for shipmentUpon receipt please return the incorrect charger received via the UPS E-label emailed to you on 3/4/You may confirm accuracy of this model charger at link below: http://www.samsung.com/us/mobile/cell-phones-accessories/EP-TA20JWEUSTA Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that both the compensation and buyback have been submitted and waiting on final approvals which we would not anticipate to be much longerOnce completed, a member of the buyback team will reach out to the customer to finalize the process details and what we require to complete itWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our records indicate that a replacement device has been authorized and will ship within 24-business hours.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered to set up a free of charge repair service for the customer as long as there is no physical or cosmetic damage done to the televisionThe customer has accepted our offer and we have set up a service repair on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T2105GYAXARWe have addressed MsShifflet’s complaint and she has accepted our resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung contacted Mrs [redacted] and acknowledge her complaint regarding the possible damage to tabletsThe customer stated the tablets are marketed for children’s use however they are poorly designed because they are already broken The customer also stated that her children have used an apple tablet in the past and never experienced this issueSamsung acknowledged the customers feedback and explained while we absolutely understand her stance on the matter if the device is determined physical damage, the unit can still be repair however it will be at the customer expense The customer stated that she is very disappointed with the product and will be sure not to purchase another ss unit in the future Customer ended the call We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their smart phoneWe have left a message with the customer regarding their device and to please contact usWe are still waiting for the customer’s responsePlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contactee [redacted] regarding the customer's concernsAs per [redacted] , the customer was rejected by [redacted] for [redacted] Activity MatchWe will resubmit the customer's information to *** We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: On 3/16/2016, a company spokeswoman informed me that because my tablet is out of warranty they cannot do anything regarding my concerns That is not the issue in this case What I am claiming is a reimbursement or a new tablet Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Items purchased via Samsung.com have a grace period for non-working devices You must contact the E-Commerce Team at: [redacted] ) in order to process refund/replacement of the product.We apologize for any inconvenience this may cause.Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you