Samsung Electronics America

As per the notes on Mr [redacted] ’ file the service center noted that they contacted him and he stated that his unit is working fine and would like to cancel the service requested We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer has been approved and will be submitted for the Gear VRWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her HH Gregg refrigeratorOur system shows a full refund in the amount of $1954.00; reference Txt# [redacted] was issued on 4/13/due to no coverage in her area for repair Please allow 5-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with their unit As per repair service ticket [redacted] the repair was cancelled due to not being able to contact the customerAn agent also attempted to contact the customer to no avail If assistance is still needed please contact us so we may assistWe apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because it doesn't address my concernplease re-read my issue and provide resolution appropriately Your resolution is ridiculous and it doesn't cover my concern Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have explained to the customer how the new fix is supposed to work and have asked him to try it since it is now widely available to the publicWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has attempted to contact the customer regarding their Refrigerator Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I spoke with Samsung in regards to the statement below I was not confident in the product after only months of it working and broke last dryer was years old still working and I purchased this dryer to match the washer Needless to say I have a family at home limited time home and same with my wife and unable to accommodate the service schedule I have to make a decision that is best for my family and have no room to store another dryer It is unfortunate I can research my dryer to find many people with the same documented issue through reviews I even found similar information on their site I did not appreciate being chastised for my decision as people in the real world have to make the best decision for the safety and well being of their family How confident would they be in a dryer that was repaired hooked up to a 220v line? I have seen to many house fires started from a dryer, and will promptly avoid that situation all together I appreciate all the assistance from the Revdex.com I know moving forward they have lost a customer for life for such a small issue I have plus years of purchasing power plus a lot of friends and family Thank you for everything Regards, [redacted]

Samsung has confirmed that an attempt to replace the motherboard of the phone has been madeIf replacing all internal components of the phone does not resolve the issue at hand then additional repair attempts may be deemed unsuccessfulSamsung's warranty of repair / replacement is at Samsung's sole optionSamsung does not provide upgrade service as this is a requirement of the service provider Should Samsung replace a device, it would be that of the same model The model in question is currently not available for replacement, therefore, the only offer Samsung can provide is to refund the productTo complete refund we do ask that the product be returned along with the proof of purchase receiptThank you

Samsung has contacted the customer regarding their washerThe customer has been confirmed for their service repair appointment for 12/5/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I not technically rejecting this response as I will send my phone in to get looked at, but I don't want this case closed until it is resolved I received a shipping label from Samsung Customer Service, [redacted] and will get my phone in the mail on Monday Regards, [redacted]

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machine Mrs [redacted] was informed that we would not be able to exchange her unit and that she would have to proceed with one of the two available options for the recall unitMrs [redacted] still states that the only available options are not acceptableI informed her that there are no other options available for the recall and that the unit is not losing any functionalityShe has refused the only options available We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have requested additional information (photos of damaged units) and also a copy of the customer’s bill of sale for reviewCurrently, we are waiting for this information to see what accommodation(s) we can provide to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, just to make sure, I have two separate orders since I purchased two Sedge phone along with my sisterSo, my sister has the exact same location code since we are in the same verizon plan (primary holder is me)She also filed exactly like me on the same date for SwatchPlease check with her email ( [redacted] ) and her name is [redacted] (shipping address is same as me: [redacted] ***)The address on file should match above [redacted] address, as she already contacted PrizeLogic to update her shipping address since she moved on MayLet me know if she needs to file on Revdex.com separately to get her SwatchThanks Regards, [redacted] ***

Upon further review of Mr [redacted] claim, our system shows the repair on the device was completed and shipped back on 4/16/to the address on file Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:I have emailed and called the Samsung representative We have not yet spoken I am currently awaiting a returned phone call from a voice mail message I left her over a week ago Regards, [redacted] ***

Samsung has contacted the customer regarding their playerThe customer has been submitted for a refundThe customer has been advised to take the packaged player to the nearest UPS locationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me if in fact the repairs are completed as Samsung has stated Regards, [redacted] ***

Upon further review of Ms [redacted] concerns and as per Prizelogic the check was sent out on 9/26/via USPS and has not been returnedIf Ms [redacted] has not received the check please let us know so that we may further investigateFor further inquiries, please have customer contact Prizelogic at ###-###-#### We apologize again for the inconvenience Thank you for being a valued Samsung customerTell us why here

My complaint against Samsung Electronics has been resolvedThe number is [redacted] Samsung is sending the promotion giftThanks you so much for your help You are very appreciated