Samsung Electronics America

Dear Ms***, Roman","serif""> Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your complaint regarding our Samsung Promotion and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced Please provide a copy of the advertisement so that we may assist furtherWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved for the [redacted] $rebate promotionWe are currently waiting on payment to fulfill all ordersThe customer’s address has been updated in the systemWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machineThe customer states that she was having an issue with her washer before she sent the complaintThe customer states that the washer was deemed unrepairable and she is still waiting on Samsung to tell them how they will proceedThe customer states that she had to purchase a new washer because she has a daycare and they need the washer for the daycareThe agent asked the brand of her new washerThe customer states that she has a SamsungI advised that the new washer will not have a warranty due to the unit being used for commercial useThe agent advised that she is just making her aware in case she has any issuesThe agent advised that she will set up the refund and send the information to her email addressExchange was set up under [redacted] due to defectiveCancelling the exchange and setting up refund We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Mr***:Thank you for contacting Samsung Electronics America, Office of the President Your feedback is very important, as it allows us to better understand how we can improve our customers' experience We appreciate the opportunity allowing us to respond to your inquiries and concerns We sincerely apologize that we were not able to provide a resolution for your complaint at this time Unfortunately due to the dispute placed on your order, E-Commerce was not able to issue a refund However, the feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, again we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has reviewed Mr***’s claim in regards to his phone The agent that handled his claim informed him that the phone he purchased through [redacted] is an international phone and is not covered by US warrantee Mr [redacted] was advised to contact the country of origin of the phone, the UAE for customer support No accommodations can be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer at [redacted] and at [redacted] to address their concerns regarding their WasherUnfortunately we have not heard back from the customer Please have the customer contact us at [email protected] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, please have the customer contact Andrew L ( [redacted] ) so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Yes, we will confirm the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between cm to one meter for minutesThe unit has also passed military specification (MIL-STA-810G) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitudePlease note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.Unfortunately, Samsung cannot honor the request of replacement or upgrade At this time, the only service Samsung can offer is to have your product shipped to Samsung's Repair Facility for evaluation of your handset to determine the severity of the damage, and provide possible resolution.Should you decline evaluation Samsung must refer you to your local Service Provider for assistance with your replacement request.To proceed with an evaluation please contact Samsung Customer Support at 1-888- [redacted] and a live agent will be able to assist you with your Service Ticket.Thank you

Samsung has contacted the customer and offered a courtesy one time free of charge repair in order to provide customer satisfaction Prepaid UPS mailer has been sent in order to retrieve to retrieve the customer's device contents Best Regards, Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please be advised your concerns have been forwarded to the appropriate parties and a representative will be in contact with you within 24-business hours.You may also continue contact directly at ###-###-####, or by email at [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows a refund request was submitted in the amount of $998.00; reference Txt# [redacted] for the unit In addition, the agent handling the claim submitted a compensation request in the amount of $200.00; reference Txt# [redacted] for food spoilage The refund and compensation checks were issued on 4/29/for the unit and food loss Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s complaint regarding Model # UN40EH5300FXZA has been reviewed an additional time per customer’s rebuttal requestWe have set up a no charge part request for the customer for the missing screws and the parts have been orderedThe customer should receive the screws in approximately 7-business days depending on mailingWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I previously had a complaint against Samsung Electronics # [redacted] You closed the complaint because Samsung offered to send a technician to fix our television While they did send a technician out, the fix was temporary, and we are once again experiencing the same problems with our televisionWe have attempted to call customer service, where they have us on hold for hours (hours today before we get disconnected) Samsung has had four technicians repair this television in the last year, only to have the same thing happen a couple months after it is "fixed" We want a new television or refund from Samsung!!! I can be reached for additional information at: [redacted] Thank you,

Upon further review of Mr***’s complaint, our system shows the agent who handled the complaint spoke with him on 8/31/to advise him that the exchange device was shipped and provided UPS tracking number: 1ze [redacted] *or the package Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I bought a Note August 29thNext day I ordered a Samsung wireless charger for the phoneAfter days with no communication I sent an email asking when it was going to be shippedAfter a couple of days with no answer I sent a cancellation following their process via web emailStill no answer after some more days so I cancelled once moreStill no answer until 9/23, when they notify me that the product is in backorderThis time I called, again per their instructions, and cancelledThey told me I would receive cancellation confirmation in daysToday, days later, they sent me an email to tell me the product is shippedAt the same time they sent me an email where they acknowledge that I cancel the order and telling me I will receive instructions for the returnI am extremely upset and I hope someone will take my experience as a warningNot only I have to waste my time replacing an exploding phone, now I have to waste even more time dealing with this

Complaint: [redacted] I am rejecting this response because:To date Samsung has done nothingI have copied the Attorney General since day oneThe Revdex.com has been responsive and I do not want this case to end by then stating another agency is involvedThe Revdex.com is very good at resolving issues and I need your continued help and supportI spoke with an agent from Samsung and they said the office of president would be calling me today but to date that has not occurred This case is not resolvedSamsung confirmed my washer is not repaired and needs to be escalated Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s check will be expedited and will take days to process size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung OvenWe have advised to the customer that we found his bill of sale and all the information is on his fileWe additionally advised that the repair has been set up and he will be contacted by the assigned repair service center in 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] claim, our system shows a bundle code was emailed to her at 11:30am ET on 5/26/and a voicemail was left for her as well To date, Ms*** has not called back or replied to the email Please have Ms [redacted] reply to the email or return the call if she still needs assistance with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your interest in Samsung productThank you for bringing this concern to our attentionYour complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be forthcoming Again, we appreciate your patience and your business