Samsung Electronics America

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has contacted the customerThe customer was explained the warranty and the part was determined not defectiveThe customer disconnected the call, no accommodations will be made available at this timeWe apologize for any inconvenience and delays the customer experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Why should I go without a phone for days or whatever because of Samsung multi-billion dollar company faulty product? They should send old loaner phones or make it easier for people to get it fixed then waiting that long without a phoneThey should know this day in age people rely on cell phoneThis is not acceptable and something should be done as I'm sure I am not the only one Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTypically if the product is deemed beyond repair for liquid damage the warranty is void and Samsung cannot attempt any repairsIn this case a damage claim (or UPS claim) was filedOnce filed we must wait the necessary time allowed in order for a determination to be made We understand this process can take some time to complete investigationSamsung's warranty does not warrant compensation for a new purchase should the consumer choose to purchase a new product, however, as a one-time courtesy Samsung will honor your request if the new purchase was a Samsung productIf it is not we can only refund for the original Samsung product purchased (damaged Note 5)To complete this process the new phone (if Samsung), must be shipped back to Samsung accompanied by the proof of purchase receiptIf the new purchase was not a Samsung product you will need to return the replacement phone received, accompanied with a copy of the receipt for the original Note purchasedA UPS premailer box will be delivered to your home Monday for retrieval of these items Once received a refund will be processed accordinglyThank you

Samsung has reviewed [redacted] complaint in regards to his television Our system shows the agent assigned to the claim spoke with [redacted] on 2/20/to discuss the case The agent explained to [redacted] that his unit was deemed physical damage (spider web crack) based on the last service; reference Txt# [redacted] on the unit The agent further explained to [redacted] that unfortunately this type of damage is not covered under Samsung’s warrantyRegrettably, due to the unit being deemed physical damage, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:the total refund should be $293.60.they told me that the refunded my money on January 15th, And now they are saying they refuned but its a wrong amount and I need confirmation also they need to correct the amountRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: I feel Samsung should make some form of remuneration to me whether it be a new TV, a gift certificate for a new product or a cash paymentThis is the second time a Samsung plasma has failed on me prematurely in the past yearsUnacceptable! Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s Sis being fulfilled this week We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Upon further review of the customer's file, a Samsung representative has left the customer a message advising the unit is too far out of warranty and therefore there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS253BAWW/XAASamsung has advised to Mr [redacted] that our agent would not have been able to determin what would have been needed for the unit to be repaired therefore they offered the extended warranty for securityWe also advised that only the service technician would have been able to identify the issueWe explained to Mr [redacted] that if the protection plan has not been use he may cancel the plan and receive reimbursement but cancelling directly with themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung understands the concern, and need for repair of your productYou are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is found to have physical damage you would be contacted to paymentIf contact is made a decision can be made at that time to proceed with payment, or have the unit returned unrepaired.As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty as we cannot speculate how damage occurred To proceed with evaluation please contact Samsung Support at ###-###-#### to arrange a Service Ticket

Complaint: [redacted] I am rejecting this response because: I left a voice message on Friday with my contact at Samsung and I didn't get a responsibility as yet from them as of today Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA exchange under transaction # [redacted] We have advised the customer the exchange has been approved and paperwork has been sent to their retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been provided a refund for their refrigerator and no further assistance is neededWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our records indicate communication regarding this matter was made last week The proper parties are still engaged with your claim, and will be providing you with direct follow up.Thank you

I am rejecting this response because: Samsung has admitted to numerous problems with their Plasma units since continuing through

Dear [redacted] , Thank you for contacting Samsung Electronics, your feedback is very important to us.We apologize for the issue you are experiencing and the inconvenience this may have caused We are unable to locate you in the system with the information that you have providedSo that we may better assist you please call 1-800-SWAMSUNG with your mode and serial number and a technical representative will assist youWe apologize again for any inconvenience this may have caused

Upon further review of the customer’s file, as advised previously by Samsung Product Liability if the customer still has questions and concerns, the customer was advised to reach out to Product Liability and will gladly be assistedPlease have the customer contact Andrew L [redacted] @ [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Upon further review of Mrs [redacted] ’ concerns with her unit, unfortunately the agent has not been able to get in touch with Mrs [redacted] The options for the recall are as follows • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase Attempts have been made on 2/07, 2/09, 2/13, & 2/by phone(###-###-####) and by email( [redacted] ), however agent has not heard back from the customer The agent has requested Mrs [redacted] provide model and serial number Please contact the agent if further assistance is needed We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because: the reputation of your quality product has failed my expectations of satisfactoryIf the product was quality made then why am I experiencing failure from this Samsung product