Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I spoke to the sales deptmultiple times and was told they couldn't verify when I would receive my shipmentI was also told that Samsung doesn't take payment until the order is shipped, but that was also because my money was taken from paypal the day after ThanksgivingI then requested a refund and they told me they couldn't do anything to help meThey told me to call the shipper (who was nearly impossible to get ahold ofThe sales dept couldn't even get them on the phone) and when I finally got a hold of them, they told me they received the shipping tag, but not the product I need this money returned asapI need my money back to purchase a TV locallyYour website clearly says "ships in 1-days" and now you want me to wait weeks to receive the TVI feel this is a crime, so I am further looking into this with a law firm Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Why should I go without a phone for days or whatever because of Samsung multi-billion dollar company faulty product? They should send old loaner phones or make it easier for people to get it fixed then waiting that long without a phoneThey should know this day in age people rely on cell phoneThis is not acceptable and something should be done as I'm sure I am not the only one Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the total refund should be $293.60.they told me that the refunded my money on January 15th, And now they are saying they refuned but its a wrong amount and I need confirmation also they need to correct the amountRegards, [redacted]

Samsung has reviewed [redacted] complaint in regards to his television Our system shows the agent assigned to the claim spoke with [redacted] on 2/20/to discuss the case The agent explained to [redacted] that his unit was deemed physical damage (spider web crack) based on the last service; reference Txt# [redacted] on the unit The agent further explained to [redacted] that unfortunately this type of damage is not covered under Samsung’s warrantyRegrettably, due to the unit being deemed physical damage, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s Sis being fulfilled this week We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTypically if the product is deemed beyond repair for liquid damage the warranty is void and Samsung cannot attempt any repairsIn this case a damage claim (or UPS claim) was filedOnce filed we must wait the necessary time allowed in order for a determination to be made We understand this process can take some time to complete investigationSamsung's warranty does not warrant compensation for a new purchase should the consumer choose to purchase a new product, however, as a one-time courtesy Samsung will honor your request if the new purchase was a Samsung productIf it is not we can only refund for the original Samsung product purchased (damaged Note 5)To complete this process the new phone (if Samsung), must be shipped back to Samsung accompanied by the proof of purchase receiptIf the new purchase was not a Samsung product you will need to return the replacement phone received, accompanied with a copy of the receipt for the original Note purchasedA UPS premailer box will be delivered to your home Monday for retrieval of these items Once received a refund will be processed accordinglyThank you

Complaint: [redacted] I am rejecting this response because: I feel Samsung should make some form of remuneration to me whether it be a new TV, a gift certificate for a new product or a cash paymentThis is the second time a Samsung plasma has failed on me prematurely in the past yearsUnacceptable! Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been set up for an SRA exchange under transaction # [redacted] We have advised the customer the exchange has been approved and paperwork has been sent to their retailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear [redacted] , Thank you for contacting Samsung Electronics, your feedback is very important to us.We apologize for the issue you are experiencing and the inconvenience this may have caused We are unable to locate you in the system with the information that you have providedSo that we may better assist you please call 1-800-SWAMSUNG with your mode and serial number and a technical representative will assist youWe apologize again for any inconvenience this may have caused

Complaint: [redacted] I am rejecting this response because: I left a voice message on Friday with my contact at Samsung and I didn't get a responsibility as yet from them as of today Regards, [redacted]

Upon further review of the customer's file, a Samsung representative has left the customer a message advising the unit is too far out of warranty and therefore there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: Samsung has admitted to numerous problems with their Plasma units since continuing through

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS253BAWW/XAASamsung has advised to Mr [redacted] that our agent would not have been able to determin what would have been needed for the unit to be repaired therefore they offered the extended warranty for securityWe also advised that only the service technician would have been able to identify the issueWe explained to Mr [redacted] that if the protection plan has not been use he may cancel the plan and receive reimbursement but cancelling directly with themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung understands the concern, and need for repair of your productYou are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is found to have physical damage you would be contacted to paymentIf contact is made a decision can be made at that time to proceed with payment, or have the unit returned unrepaired.As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty as we cannot speculate how damage occurred To proceed with evaluation please contact Samsung Support at ###-###-#### to arrange a Service Ticket

Our records indicate communication regarding this matter was made last week The proper parties are still engaged with your claim, and will be providing you with direct follow up.Thank you

Upon further review of the customer’s file, the customer has been provided a refund for their refrigerator and no further assistance is neededWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved for the [redacted] $rebate promotionWe are currently waiting on payment to fulfill all ordersThe customer’s address has been updated in the systemWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I am rejecting this response because: the reputation of your quality product has failed my expectations of satisfactoryIf the product was quality made then why am I experiencing failure from this Samsung product

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machineThe customer states that she was having an issue with her washer before she sent the complaintThe customer states that the washer was deemed unrepairable and she is still waiting on Samsung to tell them how they will proceedThe customer states that she had to purchase a new washer because she has a daycare and they need the washer for the daycareThe agent asked the brand of her new washerThe customer states that she has a SamsungI advised that the new washer will not have a warranty due to the unit being used for commercial useThe agent advised that she is just making her aware in case she has any issuesThe agent advised that she will set up the refund and send the information to her email addressExchange was set up under [redacted] due to defectiveCancelling the exchange and setting up refund We apologize for any inconveniences and delays the customer may have experienced with this caseThank you