Samsung Electronics America

Upon further review of the customer’s file, the customer was offered a $gift card for her inconveniences after consulting The [redacted] ***It is expected to arrive on mid-AprilGift card is promised, but the amount cannot be adjustedThank you for your patienceWe apologize for any inconvenience and delays the customer experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HLT5689SX/XAASamsung has offered a one-time free of charge repair accomodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Good Evening Ms [redacted] , may we please have your model & serial number for your Tablet so that we may further assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mrs [redacted] claim in regards to her dryer Our system shows the agent handling her claim made several attempts but was not able to reach her The phone numbers on file ###-###-#### is a wrong number and ###-###-#### does not have voicemail to leave a message The agent also sent Mrs [redacted] an email to the email address on file requesting her contact them to discuss the claim further If Mrs [redacted] wishes to continue with the claim, please have her reply to the agents email for further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I received the refund for the washing machine however my complaint was that I needed the dryer refunded and taken back as wellI purchased the washer and dryer as a matching set and they should be refunded as suchI purposely purchased a matching washer and dryer set originally from ***It is not my fault Samsung couldn't deliver part of the set in proper working order as their company shouldI should not be responsible for the complete closet of a new dryer to accomplish the original matching set I tried to get initially as well as the original cost of the first dryerIt is only fair for Samsumg to refund the dryer as well and take it back, this would be a much less loss to them than it would be and considering their faulty appliance was the reason for this whole mess, I have already been out enough through this whole fiascoSamsung should step up and fully back their products up and try to correct the issue completely without theit loyal customers suffering even more So please, I'm asking for you to refund the dryer that was with the origins set I purchased to the store so that I can return the dryer and pick out the one that matches the washing machine I just purchased in replacement of the Samsung one that could not function correctly or be fixed Regards, [redacted]

Samsung spoke with Mr [redacted] and it was determined that a full refund would be issued, reference Txt# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Noterefund Our system shows a refund in the amount of $964.60; reference Tx# [redacted] was approved on 4/28/for the device Please allow 5-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that currently she is set up for a repair service for 10/02/We explained that the only option we have available for her since her unit is out of warranty would be to offer a pro-rated refund or to continue with the scheduled serviceWe additionally explained that if the unit cannot be fixed, her extended warranty will offer her an alternative optionThe customer advise that at this time she will continue with the repair with her home warranty and advised that if the repair doe not go as it should she will contact usWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refund Our system shows the acceptance documents required to process the refund was received and uploaded today, 9/20/into the systemOnce approved, Mr [redacted] will receive a Refund Payment Requested e-mail to his email on file informing him that the refund is being processed for payment Mr [redacted] will also receive a Refund Payment Processing e-mail informing him that the refund is being processed to be issued Once the check has been issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It seems Samsung has stopped considering request and this response was not at all appreciatedI was now loyal Samsung customer...and have so many Samsung devices and appliances, Thank you for opening my eyesIf you cannot stand behind your product and take care of customers concerns, then I guess its time to switch loyaltyBest of luck for your futureI will educate my friends and peopleI would like Revdex.com to keep this complaint open to people to tell them that Samsung products cannot and does not last for year also Regards, [redacted]

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer has accepted under transaction # size="3" face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy order was shipped 10/10/16, two weeks after it had been promisedI still wish there had been more transparency during this process Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not damage the televisionThere was no visible damage foundI understand that they claim that the inner screen appeared to have an impact point, but I did not cause itI am years old and I do not have people wildly running about my homeI also understand that a house cleaner may have hit it with something and not told meStill, Samsung could have offered me some sort of consideration instead of telling me "you need to pay for the repairs (about $1,000.00) or throw out your less than a year old television and buy a new one." At my age I should know better than to expect a corporation such as Samsung to care anything about its customersI now threw out their television Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have been communicating with me the whole timeThe issue was how they were communicating with me and the fact that they still have not returned my phone They said it should arrive in to business days but I haven't received a tracking number I am also still very displeased with the service I have received It has been many lies and has been a complete waste of my time and limiting my access to the device I purchased Regards, [redacted] ***

As per Samsung E-commerce typically pre-paid labels are provided for the return of damaged/defective items Pre-paid shipping is not provided when a customer is not satisfied with a product However, this customer was sent FedEx labels which were never usedA refund cannot be completed on the order due to the dispute that the customer has placed on the order We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I spoke to the sales deptmultiple times and was told they couldn't verify when I would receive my shipmentI was also told that Samsung doesn't take payment until the order is shipped, but that was also because my money was taken from paypal the day after ThanksgivingI then requested a refund and they told me they couldn't do anything to help meThey told me to call the shipper (who was nearly impossible to get ahold ofThe sales dept couldn't even get them on the phone) and when I finally got a hold of them, they told me they received the shipping tag, but not the product I need this money returned asapI need my money back to purchase a TV locallyYour website clearly says "ships in 1-days" and now you want me to wait weeks to receive the TVI feel this is a crime, so I am further looking into this with a law firm Regards, [redacted] ***

Upon further review of the customer’s file, the customer has been set up for service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been provided with a refund under transaction # face="Calibri"> [redacted] We advised the customer we would like to offer a refund for the unit and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung called and wanted to charge us $service charge to have a repairman come out and they could noDt guarantee that the repairmancould install the microwave We did order parts from Samsung website at our own expense plus $shipping and we are still waiting for the parts to come I believe days Theyare supposed to be here 1/27/17or 1/28/ I refuse to pay another cent to Samsung with the poor customer service they offer I hope this complaint and responses will be posted sothat other people do not purchase their products Do not pay for an extended warranty unless you pay their extravagant prices for installation because if you do not they will not cover anythingthat goes wrong with your appliances They will blame it on the person that installed it This is like blackmail to pay for their installation We are thoroughly disgusted after paying thousands ofdollars on all Samsung appliances I wish someone had written in and posted their complaint before I made my purchases I would not recommend them to anyone!!!!!!!!!!!!!!!! Regards, [redacted]