Samsung Electronics America

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling her claim submitted a buy-back (refund) request; reference Txt# [redacted] and the Acceptance Documents was received on 3/23/to proceed with the refund Once the refund has been processed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr***’ claim in regards to his Galaxy Sphone Our system shows a repair request was set up; reference Txt# [redacted] however the phone was lost in transition The agent handling his claim then submitted a refund request on 4/02/in the amount of $695.49; reference Txt#***-***-***for the device Once the refund has been processed, please allow for 7-business days after the checks have been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer is unhappy with the shipping time frame for his orderThe customer placed the order on 11/25/and the order shipped out on 11/26/The customer has not received his orderThe customer has been informed that on occasion such as during holiday rush and large sales events, there may be a slight delay in processing and delivery timeUnfortunately we cannot guarantee delivery of your order by December 10, We would like to offer you $off a future order for this inconvenienceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their concernsThe customer has been set up for free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, Samsung has contacted Samsung PayWe are waiting to hear back from Samsung Pay regarding the customer’s concernsWe apologize for the delay and appreciate your patience We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has reviewed Ms*** claim in regards to her Samsung.com orders Our system shows that an E-Commerce agent spoke with Ms*** on 6/06/and informed her that she would receive a return label for Order # [redacted] for the Galaxy Tab S9.7” to be returned In regards to Order # [redacted] for the Gear VR with Controller, the agent informed Ms*** that a return label was sent on 5/30/2017; Fed Ex tracking # [redacted] but has not been used The agent advised her to proceed with the return for the device with that return label Ms*** was also advised of when she can expect to receive her refund for the products returned We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised the customer that unfortunately we can only show on an invoice the amount the customer paid us for the unit which was $We cannot give the customer something that states the value of the unit since that was not what he paid for the exchangeHowever, the customer may go on our website www.samsung.com to found out the retail price of the unit Attached, for you reference we have enclosed the invoice we have provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was provided with a tracking number and the order was delivered back on 9/16/The customer has also been submitted for a refundReturn tracking number: [redacted] / Refund number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Mr [redacted] regarding his concerns with his refrigerator Mr [redacted] was contacted on 10/11/by an agent regarding his refund Mr***’ refund has since been submitted and approved His check was issued on 10/20/16, depending on how the customer requested payment he should have his refund within 3-business days We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Washing MachineUnfortunately there will be no accommodationsThe warranty states the repair has to be performed by the authorized Samsung service center and the customer wants to repair the part himselfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe understand that the damage to the television has been determined to be physical damage by our product support teamSamsung has investigated this type of damage and testing results show a television will not display this type of damage if there was no impact or pressure prior to the crack developingSamsung limited manufacturer’s warranty does not cover physical damage therefore the warranty has been voided and the customer has been advised that the repair costs would be her responsibilityWith this being said, we are unable to honor the customer’s requests for a free-of-charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:This is another outright lie by Samsung! I spoke with [redacted] directly on the phone when she called me on 8/29/at 1:09pm ET We spoke for minutes and seconds She said my tablet is not under warranty and I will have to cover the expenses if I want it repaired I told her that the tablet has a defective LCD screen but she still refused to honor the year warranty and repair the deviceHere is the entire correspondence I have had with [redacted] : 8/25/3:25pm - LaShauna called me and left a voice message for me to return her call8/26/2:04pm - I called LaShauna back and left a voice message at her extension saying that she can call me back8/26/5:49pm - LaShauna called back and left a voice message to call her back.8/26/5:57pm - LaShauna emailed me and said the problem with my tablet is not covered under warranty and if I want the tablet repaired, I will have to pay for it8/29/1:09pm - LaShauna called me and I answered and we spoke for minutes and seconds Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN51D490A1DXZA We have addressed Ms***’s concerns and have presented her with some options on what accommodations we can offerCurrently, she is reviewing her options and we are awaiting her decisionWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have asked the customer to provide to us a copy of their purchase receipt to verify date of purchaseThe customer sent us his receipt and we verified that he was in warranty therefore we have refunded the customer for the repair chargesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that Order [redacted] was cancelled but shipped Order refused and returned to warehouseWhen the order was received back at our warehouse, a refunded of $was issued for the ESP on 11/28/and $for the Galaxy Note on 12/5/Additionally, Order [redacted] was not cancelled, nor set up for return, so no refund is due for this order which was for a HDMI adapterWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of the customer’s file, the return label is processing, we are waiting on the RMA to generateOnce the RMA is generated, the label will be sent via email in regards to order # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com order E-Commerce has advised that Mr [redacted] account has been cleared to reorder Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] claim in regards to her refrigerator Our system shows a refund in the amount of $1,057.88; reference Txt# [redacted] was issued on 6/06/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As per Samsung telecommunications division regarding Ms***’ claim, the chargers have been shipped via tracking numbers [redacted] and [redacted] We sincerely apologize for any inconveniences and delays the customer may have experienced with this case Thank you