Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: The bundle shipment was lost and [redacted] said they will ship the replacement bundle package, but I have not received the package nor any tracking information yet I inquired them for the tracking information, but they have not provided them yet Please provide tracking information that the prizelogic sent.I just checked the gift card and the balance of $shows up this time so the gift card was re-charged and I think I am satisfied with gift card However, I still do need more information on bundle package Regards, [redacted] **

Upon further review of Mr [redacted] ’ claim an email was sent to Mr [redacted] on 09/30/advising that Samsung will be covering the repair costs(parts and labor) The repair ticket # [redacted] was created on his behalf and the service center will contact Mr [redacted] if they have not done so already to schedule the repair We sincerely apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me An appointment has been confirmed.Thank-you for your assistance Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60ES7500FXZA We have addressed MrSpisak’s concerns and have offered him a one-time part(s) accommodation leaving him responsible for any trip/labor feesWe explained to the customer that the unit is currently out of warranty and typically repair costs would be the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:I received an email from the office of the president stating they Samsung would pay for the drum if we had the dryer serviced by an authorized Samsung service providerI called customer service to have the service repair set up and was told that there aren't any service providers in our area so there is nothing they can do to help me and that I would have to find a local service provider on my own but the part would no longer be coveredI spoke again to the "highest level of customer service" and the woman also told me there was NOTHING she could do to help me and had the audacity to suggest that I use a clothes line outside to dry my clothing while my dryer was out of commission If you tell a customer you are going to provide a part then I HIGHLY suggest you follow though! Samsung has lost a customer for life!

Upon further review of Mr [redacted] claim, our system shows the exchange device was delivered on 7/21/to the address on file In addition, Samsung does not provide screen/body protection for devices with an exchange Mr [redacted] was granted an accommodation of a new A-stock device when typically customers would receive an R-stock exchange The agent who handled the claim spoke with Mr [redacted] on Thurs 7/13/advising of the 7/17/delivery date to receive the exchanged device We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: no no response yet I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have shipped the phone to Samsung and I was under the impression from the first call with Samsung that it would be replacedThat is also what I asked for when I first filed the complaint with the Revdex.comI told the rep I did not feel safe having a phone that has started fire and was melting, that I did not want to use something like that or be in my house around my familyI told them about the burns to my hand, they didn't seem to care about that

Samsung has contacted the customer regarding their televisionUnfortunately, the television is way out of warranty and there will be no accommodationsAny repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her electric oven The agent addressed Mrs [redacted] concerns with her unit and has documented that the issue has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has finally completed our businessThe case may be closed now Thank you again for your assistance

Samsung has further reviewed Mr***’ claim in regards to his phone Our system shows the agent handling Mr***’ claim sent him a pre mailer; reference Txt# [redacted] on 4/05/to have his device evaluatedMr*** was informed that if the device is determined to be damaged due to overheating, Samsung will repair FOC However if not, then Mr*** will be responsible for the cost of the repair for the device We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his television The agent informed Mr [redacted] that the issue he is experiencing with the television is a programming issue or a 3rd party application that Samsung is not responsible for maintaining We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

I am rejecting this response because:when I called Samsung, they informed me that I would have to send both Gear S and chargerI want to be sure that you are saying that I may just send the charger for repair/replacementThis is what I requested initially but was told it was not an option my a supervisor

Samsung has contacted the customer to address their concerns regarding their Samsung WiFi TabletAs an accommodation, we have waited the out of warranty exchange feeThe customer accepted the offer and we have submitted the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for any misinformation you may have received, however, Samsung has not made any known reports regarding hacking pertaining to the Galaxy S If you are in need of assistance and the handset is out of warranty by date (it was purchased more than one year ago) a standard charge will apply for the repairs to your deviceIf you wish to receive service for your phone please contact Samsung customer Support at ###-###-####, make the necessary payment for repair and a shipping label will be provided for shipment of your product to Samsung If the product was purchased less than a year ago you may follow instructions provided by the agent to validate your purchase was less than one year ago and an evaluation will be provided for your product at no charge.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

Dear Mr***:Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their RangeThe customer has already had a technician investigate and repair her unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you