Samsung Electronics America

Samsung has contacted the customer regarding their dryer; the customer’s unit has been repaired under transaction # [redacted] "Calibri","sans-serif""> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I am rejecting this response because: 1) The misleading information was provided to me by Samsung not by the third party.2) The promotion was advertised on Samsung website not by a third party.3) I provided my bank account/personal information through Samsung pay app not to the third party.Because of the above reason, I believe that Samsung should be responsible on resolving my problem as Samsung should be accountable on the information they provide to their customers on the phone as well as on the website

Upon receipt of Mr***’s 2nd Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have advised to the customer that our new firmware fixes the issues he is experiencingWe have asked for Mr [redacted] to perform the update however Mr [redacted] refusedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim again in regards to his range Our system shows the unit is scheduled for service today, 5/18/to repair cracked cooktop We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately we have not heard back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimFor inquiries concerning the issuance of a rebate promotion we ask that you please contact Prize Logic directly at [redacted] or [redacted] Please note, your inquiry has also been forwarded to Prize Logic for review and follow up.Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionSamsung has reviewed the customer’s claim summary and we sincerely apologize Best Buy has provided incorrect information regarding the compatibility of the recently purchased Samsung television and sound barAs the customer has become aware the [redacted] is not listed for the [redacted] and the [redacted] isWhile we’re unable to rectify the misinformation provided by Best Buy, we asked for the customer to provide pictures of the damage in order to get a better understanding of the damage causedWe received the pictures from the customer and forwarded them for review to our product support teamThe additional information was helpful in seeing the damaged referencedSamsung does not necessarily agree with the technician the customer consulted with but the details of the damage do indicate improper installation of the sound bar and possibly even the television/wall mount itselfWe sincerely apologize for the situation at hand but based on the evidence available the damage is a direct result of improper installation and this is not covered by Samsung’s Limited Manufacturer’s WarrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Upon review of the customer’s file, the customer was being set up for a repair for 8/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding the customer’s unit model # [redacted] Please understand that the settlement agreement legally ended September 2013, however, Samsung did ourselves extend the repair offer to consumers for an additional year to try and help as much as possibleMr [redacted] has been advised at this time there are no accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung ovenBased off of our customer service records, we show that the customer place of purchased contacted Samsung to have an exchange processedWhen we contacted the customer regarding the exchange offer the customer advised that she doesn’t want and exchange and requested for a refund insteadWe then added that we will cancel the exchange and set her up for a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his gas range Samsung has offered Mr [redacted] a free of charge repair due to the shattering of the glass range was not Mr***’ fault We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent who handled the claim spoke with Ms [redacted] on 6/09/and advised her that the memory on the device is not something that is changeable Ms [redacted] told the agent that she was upset about the amount of memory and the features of the phone that she purchased The agent advised Ms [redacted] that all specifications of a device are listed on the product prior to purchasing the device Regrettably, no accommodations can be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I am contacting you regarding id # [redacted] I thought the matter regarding my Samsung refrigerator had been resolved, because they had agreed to buy it back from me The problem that I am having now is that I have to fill out forms in order to receive my money and they did not supply me with pieces of information to be able to complete the forms At this point I have sent emails over the past week or so and have left several voicemails for the person at Samsung, [redacted] , who had originally contacted me to resolve my issue I have not gotten any response back.>>>> They told me that I needed to get the paperwork to them by today, which is weeks from the original email I did send the Customer Refund Acceptance Document with the missing transaction number, but I was not able to do the other document It needs to be done online and I can’t get past a certain point with the missing field- by the way the other document was supposed to be filled out within a few days of receiving the email I was not able to do that, because there was no response from them with the missing information.>>>> I need a transaction number for the Customer Refund Acceptance Document and a refund authorization number, so I can fill out the refund request form I have paid for my new refrigerator and need to be reimbursed as soon as possible, because I had to lay out nearly $3000.>>>> What can we do next to get this resolved as soon as possible?>>>> Thanks,>> [redacted] [redacted] >>>> PS- I’ve included [redacted] from Samsung on this email, so that maybe it would speed this process up I also left you (Janice) a voicemail a little while ago with the same information

Samsung has contacted the customer to address their concerns regarding their Samsung NotebookWe were able to locate the model information, after further review of the customer’s claim the information that he is seeking can be found in the user manual as a recovery disk is typically not needed to restore the unit back to factory settingsThe below link includes instructions for Recovering/Backing up the computerhttp://www.samsung.com/us/support/owners/product/NP365E5C-S05US-searchWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung OvenMr [redacted] recently had his oven serviced and the issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his appliances Mr [redacted] stated he would like a refund due to having the units serviced times Agent advised Mr [redacted] that at this time there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] complaint in regards to her Samsung.com order Our system shows a refund in the amount of $509.45; reference refund number [redacted] was issued for the product Please allow 3-business days for the funds to be reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Ms [redacted] :Samsung has reviewed your claim in regards to the scratch of your Samsung Sphone We are sorry to hear that each Samsung Syou have exchanged/bought has a scratch Unfortunately, this is not a service issue and you will need to contact your carrier in regards to the scratch on the phone We apologize for any inconveniences and delays you have experienced with this caseSincerely,Samsung Office of the President

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you