Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to linking his Samsung.com account with his [redacted] *** Financing account to be able to make purchases E-Commerce has advised that they cannot assist Mr [redacted] with his [redacted] Financing issues and unfortunately is not able to link the accounts as requested on their end as well E-Commerce is not affiliated with the financing application process; financing information is accessed and completed through [redacted] *** Mr [redacted] will need to contact [redacted] *** for any financing inquires in regards to his account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Mr [redacted] , black">Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Note and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] Ridgefield Park, NJ [redacted] (###-###-####)

Upon further review of the customer’s concerns regarding the promotionUnfortunately, with the promotion for the Level U headphones, it was “while supplies last” and the promotion ended once the available inventory was depleted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, C [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent who handled the claim spoke to Mr [redacted] on 10/02/to discuss the case The agent informed Mr [redacted] that based on the images of the damage to the unit, it has been deemed physically damaged The agent further informed Mr [redacted] that the images show a few impact points on the unit and unfortunately this type of damage is not covered under the warranty The agent advised Mr [redacted] that due to the physical damage to the unit, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s review, the customer placed an order for Samsung level on wireless in black sapphire on 11/30/and is no longer available for purchase directly from Samsung at this timeThe product is available in white on the Samsung.com website; the customer has been informed the product is available in whiteWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Dear Ms***: Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Upon further review of Dr [redacted] claim, our system shows the refund was approved today, 8/25/for the unit A Refund/Compensation payment method website link e-mail requesting Dr [redacted] preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund Please have Dr [redacted] send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows a refund check in the amount of $599.99; reference Txt# [redacted] was issued on 9/21/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that based off of our customer service records we show that this units limited one-year manufacturer’s warranty expired on 10/31/We explained that due to the length of time the unit is out of warranty we would not be able to accommodate the free of charge repair requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their refrigeratorThe customer was offered a full refund for unit + taxes under transaction # [redacted] The refund has been submitted and approved and is in the final stages We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their Note Unfortunately, the Note is not available and the customer was offered the Sor SEdgeThe customer informed the representative he needs to follow up with a decision regarding the resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to his range Our system shows the agent assigned to the claim spoke with [redacted] on 1/08/to discuss the case The agent submitted an exchange request; reference Txt# [redacted] for the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: the micro sd card was never returned from Samsung either repaired or replaced Instead, Samsung has ignored my calls and resolve the matter as legally responsible Samsung returned the original micro SD card that I sent over months ago in the same condition It was not repaired The problem is still unresolved I ask that Samsung contact directly to resolve the matter promptly Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows Mr [redacted] was already set up for a SRA exchange; reference Txt# [redacted] and the change have been approved Mr [redacted] has been advised that the retailer will be in contact with him once the RA paperwork is received in order to process the exchange Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, a refund has been submitted for the customer on 1/24/The customer can expect for their funds to be credited back to the payment method used to place the order within 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows Mr*** placed an order for a Galaxy S8+ 64GB (Unlocked) mobile device on 6/17/which included a Trasubmission After receiving the order, Mr*** decided to return the device but used the Trareturn label instead of the return label provided by the returns group Our records show that the device was received; reference FedEx Tracking#: [redacted] on 6/29/at the Trawarehouse however the product will not be reshipped out In light of this, Mr [redacted] has requested a refund for the orderAn E-Commerce agent informed Mr*** that a refund in the amount of $570.93; reference Refund number [redacted] has been submitted and he can expect for the funds to be credited back to the payment method used to place the order within 3-business dayWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair service under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was told by Samsung to have someone take down the TV and send them the receiptWhich I didFACT: TV is still having issues and its brand new TV Samsung needs to do the right thing fo people who work hard for their moneyI Emailed [redacted] @ per the Email from Business Regards, [redacted]

Samsung has contacted the customer regarding their RefrigeratorThe customer has been offered an accommodation of free of charge repair and acceptedThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you