Samsung Electronics America

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request Unfortunately, we will not be modifying our original responsePer our records, the technician replaced the main board and display board which is not a qualifying repair for food compensationAdditionally, food compensation is not something that is covered under our limited manufacturer’s warranty and is only done as a courtesyThe customer’s repair was not a sealed system or temperature repair therefore food compensation cannot be grantedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

My samsung gear s has the cradle/watch clips broken off, which is a very common issue on the web forumsThis is common wear and tearI had the watch for monthsI sent in for repair and they charged $When I called they said left band damage was the issueThey knew nothing of the charger and watch connectorsI think this issue should have been resolved with a more reasonable price on repair, replacement with a refurb or at least accurate information about my repair

Samsung has reviewed Mr [redacted] ’ complaint in regards to his refrigerator Our system shows the agent assigned to the claim made several attempts to contact Mr [redacted] but has been unsuccessful in reaching him The agent sent Mr [redacted] an email on 9/20/advising him that his unit has an active extended warranty through [redacted] and he would need to follow up with the warranty provider with any requests for accommodations Please have Mr [redacted] contact his extended warranty provider for further assistance with his refrigerator Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted multiple times to contact the customer at to address their concerns regarding their washerUnfortunately we have not heard back from the customer Please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Tell us why here

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have advised to Mr [redacted] that we will contact the assigned service center regarding the matterWe additionally explained that the Evolution Kit would be considered as an upgrade and Samsung will not be able to supply him with that unitWe advised that if he would like to purchase one he may be able to purchase one at www.samsung.comThe customer understood and thanked us for the assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I sent samsung a receipt for my stove, as requested I sent it to the address that was attached to the E-mail they sent me, it was returned in the mail for unsufficient addressTried callling samsung, but have no response as yet

Complaint: [redacted] I am rejecting this response because:I was given the information that I already knowI was approved for the rebate, but as the check has not been sent out.It's been over weeks since I was approvedIn the approval letter, it states the check will be sent out within 4-weeksI expect the company to follow through and send me the check immediatelyIt's unacceptable for a company to operate business this way Regards, [redacted] ***

no one has contacted me to send this signed aaffidavitHow would I get this and where would I send it? [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled his claim spoke with him on 4/06/and informed him that the due to the lines on the unit (panel/cracked screen), it was deemed physically damaged The agent emailed Mr [redacted] a picture from technician of crack on screen with white background to explain to him how it was deemed physically damaged Mr*** was unhappy with the agents’ resolution but accepted the decision Due to the physical damage to the unit, no accommodation will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of Mr [redacted] claim, our system shows a refund check in the amount of $233.19; reference Txt# [redacted] was issued on 6/20/for the device Please allow 7-business days after the check has been mailed to receive it Samsung sincerely apologizes for any inconveniences and delays you may have experienced with this caseThank you

According to our files, Samsung has attempted to contact the customer regarding the customer’s unit model # NP365E5C-S04US Samsung has offered the customer a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ complaint in regards to her washer Our system shows a refund request in the amount of $599.20; reference Txt# [redacted] was submitted for the unit On 10/09/17, Refund/Compensation payment method website link e-mail requesting Mrs***’ preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund Mrs***’ refund/compensation payment method has been received and the refund is now in the final stages of approval Once approved, Mrs [redacted] will receive a Refund Payment Requested e-mail informing her that the refund is being processed for payment as well as a Refund Payment Processing e-mail informing her that the refund is being processed to be issued When the check has been issued, Mrs [redacted] will receive a Refund Check Issued e-mail informing her that the check has been issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung printerWe have advised to the customer that we will send out the requested part and that they should receive it no later than FridayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , it took many many days without a refrigerator, and many many days with no response from the repair company to get this fixed The repair company informed me that they are overwhelmed repairing Samsung products and that is why it took them days to return my call and more days to actually come to repair the junk Also, I had to take an entire day out of work, unpaid, because service company calls you the same day of the repair to give you a window of time they would be arriving This is insane Samsung should also be paying me for hours of work that I lost because they are all incompetent and their products are pieces of total st NEVER EVER AGAIN WILL I EVER BUY A SAMSUNG PRODUCT! BUYER BEWARE! If it wasn't for the Revdex.com then Samsung would still be getting away with selling Americans their crappy products They should NOT be allowed to sell their products in the USA!!! Protect our people!!

Samsung has contacted the customer regarding their washerUnforuntaely, the Voluntary Recall Program does not include a full refund for the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review In Mr***’s case, a phone that has been rooted/jail broken “custom” means unofficial software was downloaded on the phone As previously stated, this voids the warranty because Samsung does not know what affects attempting to repair the phone may cause which could have potentially cause hardware damage as well In these cases, Samsung would be declined service (OOW) and the consumer would be referred back to their carrier or the original place of purchase for service Mr***’s phone was checked by a technician on 3/18/who confirmed the device was rooted and that is the reason why it was sent back to him unrepaired Samsung’s stance remains the same; no accommodations will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Our files indicate that the customer’s complaint regarding Model # WA456DRHDWR/AA has been reviewed an additional time per customer’s rebuttal requestUnfortunately, we will not be able to modify our original response at this timeAnnually, Samsung introduces new models and features to our washer brandCertain Models may not be available year to yearThis does not mean that a particular washer model is defectiveWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The repair was finished yesterdayThank you Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up the repair service requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter review of your repair history we have confirmed that extensive repair attempts were performed each time the unit was received at our repair facility At this time Samsung has exhausted the repair options availableWe are unable to upgrade the device as requested, nor are we able to gift any additional item Samsung can, however, offer to refund the purchase price of the original product if the original product is returned to Samsung accompanied by a proof of purchase receipt displaying the date of purchase, place of purchase and IMEI #A [redacted] Premailer has been requested and will be delivered to your home address tomorrow in order to retrieve the requested itemsOnce received and validated a refund request will be submitted accordinglyThank you