Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: First of all, I wasn't guaranteed appliance would work after days 2nd: forking out $or so with only days guaranteeAfter reading all the responses from customers who had fridge repaired, I found they broke down again Screw sansung fir there but repairs I love my new whirlpool Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system shows the agent who handled the claim set up service; reference Txt# [redacted] for the unit An ASC agent has been in contact with Ms [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I only received a call and subsequent resolution after filling the complaint with your agency Thank you for your help in this matter Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF331ANR/XAAWe have offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I believe you misunderstood my letter [redacted] along with the [redacted] Store were very helpfulI am saying that your company"SAMSUNG" denied to replace my Smart TV when notified by [redacted] ***.According to the [redacted] Protection Plan, they did everything they possiblycould and then they contacted your company about replacement and you flat out"DENIED" the request from [redacted] ***, when they did everythingaccording to what your support tech had askedYou SAMSUNG didn't honored yourWARRANTY Regards, [redacted]

Upon further review of Mr [redacted] complaint, he was previously advised that the presence of liquid was discovered during the evaluation of the device and the PBA components had been damaged to the point the device was deemed as BER (beyond economical repair) due to the liquid damage In reference to Mr [redacted] claim of the possibility that the device was damaged in transit to the repair facility, he was also advised that during UPS shipping, packages are not exposed to the elements as they are unloaded and reloaded on a dock When the package arrived at our repair facility, it arrived in good condition and with no indication of water damage Samsung’s stance remains the same and the previous resolution provided to Mr [redacted] has not changed Samsung will not be able to provide assistance due to the device being deemed as BER due to liquid damageThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer Our system shows the agent handling the claim submitted a refund request in the amount of $634.94; reference Txt# [redacted] for the unit due to multiple repairs Once approved, Mrs [redacted] will be contacted with further instructions on how to proceed We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Like everything else about their company this was a twist of the truthThey offered to REVIEW my claim and all information HAD BEEN sent previouslyThey are more interested in maintaining some form of convoluted replacement system that makes it virtually impossible to receive parts that should have been sent with the original orderThis entire experience has made it impossible to do business with any corporation that cares so little for customer satisfaction that they put their procedural process over ensuring product will be enjoyed and can be usedAll of this over one dollars worth of plastic As they have no intention, and never did, of doing what is right have no choice but to reject their attempt to hide the fact that they offer no customer service merely double talk and their only desire is to make sure they do not part with anything after the sale Regards, [redacted] ***

Samsung has contacted the customer regarding their Dish WasherThe customer will be set up for repair and will be contacted by a technicianWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]

Complaint: [redacted] I am rejecting this response because: The company never contacted meI had to call over times to finally get someone willing to help meThis warranty is a lie and is fraud! This company has done nothing but get reps to call and harass me for complaining about their lack of backing their warranty Regards, [redacted]

Upon further review of the customer’s file, we have attempted to contact the customer againWe have informed the customer via their email address on file that the unit is out of warrantyThe original l year warranty expired on 1/31/2008, due to the length of time that has passed, there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung Product Liability department a compensation has been submitted (transaction# [redacted] ) and an exchange has also been submitted to be completed through [redacted] and that transaction number is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] .Thank you

Dear [redacted] ***, we apologize for your inconvenience however we are unable to locate you in our system with the information that was providedPlease provide any ticket/transaction numbers that was provided to you Also can you please include any paperwork that was sent to the rebate center for your recalled washing machineThank you

Samsung has contacted the customer regarding his concerns with his powerboat Vacuum We requested the bill of sale from Mr [redacted] which he has emailed Alicia at [redacted] I have also provided Mr [redacted] with my direct contact information and he is aware we are working on getting this resolved for him We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their televisionWe have provided the customer with the requested information to their email address and provided the customer with a gift card for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have offered the customer an exchange as an accommodation The customer has accepted our model offer and we have initiated the exchange processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Note phones Our system shows a compensation check in the amount of $962.68; reference Txt# [redacted] for IMEI # [redacted] and compensation check in the amount of $937.68; reference Txt# [redacted] for IMEI # [redacted] was issued on 10/30/for both devices Please allow 7-business days after the check(s) has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I did call on 5/I was not given the option to remain on holdI left a message around 3pm and have not received a call backAttached is the page they were missing showing the qualifying phone purchaseMy number also shows up on the receipt Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung for warranty servicesSamsung would evaluate your product and determine the appropriate resolution.Regarding the return or compensation for the handset, this can only be addressed by your service provider Please contact your Service Provider for additional information To proceed with phone evaluation please refer to Service Ticket [redacted] for shipment of the device to Samsung Back up all data and remove any SIM Card, SD Card or additional accessories used with the phone prior to shipment.Please note this Service Ticket will cancel days from today's date if the product is not received.Thank you

Samsung has reviewed Mr [redacted] claim in regards to the rebate for his washer Our system shows the agent handling his claim spoke with him on 3/22/and advised that Samsung will be processing his rebate Once the Rebate Deptprocesses and issues the rebate check, please allow for 7-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you