Samsung Electronics America

The fact that this employee doesn’t give me a call back number to discuss the inaccuracyThe that my serial number to my phone doesn’t match their records? I’m still under contract with [redacted] and I want to know why my serial numbers do not match their recordsThis is serious, also I want to discuss why I didn’t get a manualLastly I want to discuss why I can hear out of the left side of the ear plug onlyThis is highly unheard of! I was told by the same ghost writer that my serial numbers don’t match up I purchased this phone from [redacted] and was never told about a one year warrantyOtherwise I would not have signed a contract for two yearsIt is very important to know who is communicating with the Revdex.comI was never given a name of who responded to my complaintOr the opportunity to reach someone at their corporate levelI know your office suggested an appeal but the initial process was mishandledThank you for your assistance

Samsung has contacted the customer regarding their Blu-Ray Disc PlayerThe customer was informed he has the latest firmware and would require service The serial number has been requested and we are waiting on the customer’s informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN52A650A1FXZA We addressed MsLupkovich’s concerns and have offered the customer a one-time free of charge repair for capacitor and/or power supply onlyWe have explained the offer will not be duplicated in any future claim as the capacitor settlement has expiredAt this time we cannot honor the customer’s request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Under the coverage section of the Samsung Standard Limited Warranty we must advise that physical damage is not covered However, before Samsung can make any determination regarding this matter the phone must be shipped to Samsung's repair facility for evaluation.No determination regarding repair can be made until the phone is examinedOnce examined an update can be providedTo proceed with evaluation please utilize the UPS E-label already emailed to [redacted] Thank you

Upon review of the customers’ file Mrs [redacted] stated that the rebuttal was given prior to the phone call Mrs [redacted] stated that her husband watches the television so she is unsure of the usage of the TV at this timeMrs [redacted] was advised if she has any further issue she may contact 1-800-SAMSUNG We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Upon further review of the customer’s file a promotion code was generated for the customer and provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Please note, a member of the Samsung Latin America team should be in contact with you regarding the status of your product.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionAs an accommodation, we have offered the customer a one-time free-of-charge repair accommodationThe customer has accepted our accommodation offer and we have set up a repair service on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order E-Commerce has advised that with the information provided on the Revdex.com complaint, unfortunately they are not unable to locate [redacted] order An E-Commerce agent emailed [redacted] requesting his Samsung.com order number in order to further assist him with the case As of today, 12/18/17, the agent has not received a response from [redacted] with this information Please have [redacted] reply to the agent’s email at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns with their washer Mr [redacted] was advised there will be no other accommodation other than the rebate check which he has already accepted by him We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer was advise of the only two options for the Voluntary Recall ProgramThe customer is asking for the status of her rebate, we reach out to Stericycle regarding the customer’s rebate and provide an update once we receive informationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for a refund for their washerWe are also in the process of a resolution for the second unitOnce we receive an update, we will follow up with the customerWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer an exchangeThe customer accepted our offer and we advised that their place of purchase will reach out to them to finalize itWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a buyback in the amount of $and the refund transaction number is [redacted] Please allow to business days for an agent to contact with preferred payment option and the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have sent the email regarding the offer of a refundHowever, as the instructions to self-repair the washer likely came over chat or phone, I was unable to locate transcriptsDuring my phone conversation with the Samsung representative, she told me that she did not doubt my statement, and that failure to produce transcripts would not prevent me from receiving an acceptable response, which is either a full repair of the washer, or a full refund.I am grateful to Samsung for reaching out to me, but do not consider this matter successfully concluded yet Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I HAVE STILL NOT RECEIVED THE CREDIT My credit card company confirmed today 5/that the credit has STILL not been provided Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My concern and request were not addressed properly.The fact that Samsung released flammable devices in the past and they had to take a monetary loss for the recall, does not mean that they should lower the quality of their devices in order to recover some of the revenue lost through a higher margin as a result of lowering the qualityThe device is not cheaper and should be held to the same standardsI am attaching the communication between Samsung's representative and myselfRevdex.com I HAVE AN OPEN COMPLAINT WITH THE FTC, PLEASE PROVIDE GUIDANCE ON WHAT OTHER TRADE OVERSIGHT AGENCIES I CAN APPROACH AND ANY OTHER ROUTES I CAN TAKE Regards, [redacted]

Upon further review of Ms [redacted] claim, our system shows that the agent handling the claim has been trying to obtain the BOS (Bill of sale) from her but she is refusing to email it directly to the agent in order to be assisted further Ms [redacted] also mentioned in her rebuttal that she uploaded the same information the agent is requesting on the Revdex.com but nothing is attached on her original complaint or the rebuttal response Ms [redacted] is maintaining that all information/paperwork has already been submitted for her claim The agent will check Ms [redacted] previous file history to see if the BOS has been attached However, if the agent is not able to pull up any information, Ms [redacted] will need to provide them (unfortunately again) in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: When the Office of the President called me from Samsung, the woman representative didn't take responsibility for denying me coverage under the Samsung one-year warranty She passed off responsibility to [redacted] instead She was a bit dismissive to me, which I didn't appreciate I won't be buying Samsung products any longer Regards, [redacted]