Samsung Electronics America

Upon further review of the customer’s file, the customer has been set up for a refund and an email was sent to the customer on 1/26/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further reviewed of Mr*** complaint, our system shows that the tablet was sent to him at an access point which he stated he would pick it up due to his situation with UPS but he failed to do so As previously stated, Mr*** had an altercation with a UPS driver and the decision was made by UPS that they will no longer deliver to his home Mr*** requested that Samsung pay to have it sent to him via FedEx or USPS and was informed that if he could not pick up the tablet at the access point provided to him, he would need to pay to have his tablet shipped back to him as Samsung only uses UPS for our shipping service As previously advised, please have Mr*** provide the service center with a pre-paid shipping label for a carrier of his choice in order to have his device shipped to him in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their refrigeratorThe customer has been informed that we will contact the refund department to reissue the link to the refund websiteWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo review options to assist with your exchange please confirm the following information: Model: IMEI #: Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her remote control for her television Our system shows a customer service agent submitted a request; reference Txt# [redacted] to have a remote shipped to her The request was approved and Mrs [redacted] should have received a Samsung SMS notification on 7/26/informing her that the remote has been shipped outThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung Telecommunications department a refund has been submitted in the amount of $for Mr [redacted] under transaction number [redacted] The refund check was issued on 12/22/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer on the phone number that is on file, unfortunately when calling the number we are getting a message that the number is not in serviceAn email was sent to the customer advised that their unit has been determined to be physical damage by the Samsung product support team Samsung as investigated this type of claim and results of testing show a unit will not display this type of damage if there was no impact or pressure prior to the crack developingWarranty is void when there is any physical or cosmetic damage per the Limited Warranty We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have already sent the device in to Samsung twice for replacementBoth times the device was returned un-repaired and not replacedAt this point, I have no reason to believe that Samsung will ever honor their promise to replace the device and that they are simply trying to stave off a valid warranty claimSince filing my complaint through the Revdex.com, I have continued to contact Samsung in an attempt to resolve this issueIn the phone calls that I have made to Samsung since this complaint was filed, I have sat on hold for approxhours and been transferred to different peopleThe conversation I had Wednesday evening (9/28) where I was told that an advance exchange (sending a replacement with me returning the damaged device upon receipt) was approved and that I was to receive a follcall from the "back office" within 1-business daysIt is now Friday (9/30) and I have yet to receive a call from the "back office" as promisedThis will be the 4th or 5th time that I have been promised a return call from Samsung and the commitment went unfulfilledAll of these reasons are why I do not have faith that Samsung will honor their commitment this time Until Samsung honors their commitments in full, I consider my complaint valid and unresolved Regards, [redacted]

Samsung has made several attempts (2/15/17, 2/16/and 2/17/17) to get in contact with Mrs [redacted] by phone number [redacted] in regards to her phone to no avail Up to date, Mrs [redacted] has not returned our calls to continue with the claim for service of the phone, reference Txt# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his delayed Samsung.com order Our system shows an E-Commerce agent spoke with Mr [redacted] on 4/11/and advised that the order was shipped on 4/10/with an expected delivery date of 4/17/ We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is a completely invalid responseI got a phone call from the office of the president and after taking minutes to explain how the handle broke off and caused damage to my refrigerator, she simply said they weren't going to do anythingJust to let everyone know, the inside door shelves of my refrigerator are also beginning to crack and break nowSamsung offered no resolution or assistance to my problem at allA broken handle is hardly what I would call cosmetic damageI will be sure to let everyone know the quality of product Samsung is producing and this has been the worst customer service experience I have ever had Regards, Barlow ***

Samsung has contacted the customer to address their concerns regarding their entertainment systemThe customer has been informed that we will need the complete model and serial number of the product as well as a copy of the original purchase receipt so we can look into the situation furtherWe are waiting for customers response We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorOn 3/29/2017, the customer was approved for a refund under transaction# [redacted] and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I have not yet received refund nor have I had any further correspondence from business other than the offer of refund Regards, [redacted]

Samsung has reviewed [redacted] complaint in regards to being charged for the trapromotion E-Commerce has advised that a one-time exception refund in the amount of $125.00; reference Refund number [redacted] was submitted today, 4/05/for the traadjustment charge Please allow 3-business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer to address their concerns regarding their washerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:There are numerous complaints about the same issue I did not cause the damage and it is not considered physical damage I attached the pictures to show you that the top layer of the screen does not have an impacts to show I did not drop this phone This is a manufacturer defect and if you read about the different forums in reference to the Samsung Galaxy SActive about people complaining about the same issue There is even a complaint petition on [redacted] I am rejecting their response and they are responsible for sending me a replacement phone Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not, in any way, accept this responseI sent to them a brand new phone to have serviced When the phone was returned to me, it would not turn onWhen I sent them the phone, the only problem it had was that it was not reading the SIM cardHow it goes from not reading a SIM card to completely not working is beyond meI called Tech Support when the phone arrived to tell them that the phone wouldn't even turn on after they returned it to meThe rep I spoke with said they would have someone from their corporate office contact me, which never happenedI will be filing a claim with small claims court Regards, [redacted] ***