SaskTel Centre (Harbour Landing, Regina)

Good Morning Suzanne,I have reached out to the IT Deptand have confirmed that you should not get anymore emails from fruitbouquets.com? I would give it at least business to be able to process fully.Please accept my apologies for the delay in this resolution.Kimberly Jensen1800flowers.comExecutive Priority Services###-###-####

These flowers were ordered from 1800flowers at [redacted] in Astoria ? I don't want to peak with anyone else I was chatting with someone on Facebook and I called and was told my fiancée REFUSED delivery of dozen roses which NEVER happened so thy called her a LIAR I refuse to speak with anyone else and just want a refund they were delivered to [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and assuming I do not receive any additional emails after the "14-day period" they mentioned, then the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have not received a credit or a $voucher in the mail[redacted] ?

Hello,? I am so sorry that your order was not delivered for Mother's DayYou order is scheduled to be delivered today, 5? Your order has been fully refunded and you have been issued $worth off savings passes for a future order.? Again, I am so sorry for the inconvenience.? Sincerely,Mandy F [redacted] Executive Services###-###-####

Hello,I have tried reaching out to you via the phone, however, I was routed to voicemailIf you can send us an email or give us a call and provide your e-gift card serial and pin numbers, we will get this taken care of you.Again, we apologize for any inconvenience this has caused and look forward to hearing from you soon!? Thank you,? Courtney S [redacted] 1-800-Flowers.comExecutive Priority###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:? ? I am sorry but I do not want that I would like my refund back bc it my money and you have no right to keep my money it sounds like you are steal my money I will call police if you do not refund my money back to me do you understand that bc I will never order anything from your website again [redacted] ?

Hello,We are very sorry that your order was not delivered on the requested dateWe contacted our local floral shop to inquire as to why they were not delivered on 5and found that they did not receive their shipment of flowers as expected.I have followed up with our local shop today and have confirmed that the order was delivered yesterday, 52016.We've also issued a full refund and Savings PassesI will send the refund details to the email address that we have on file.? ? Thank you,? Courtney S [redacted] 1-800-Flowers.comExecutive Priority###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? This is not what I requested to be resolved$credit isn't worth all the time that I've had to waste with going back and forth for a month with customer service ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hello,Once again, we cannot apologize enoughWe still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/? If you could please reply with the recipient's name, address, and phone numberWe would be more than happy to send flowers to the recipientWe still have you as recipientWe also still extent the offer to call the recipient and apologizeAgain, we just need her name and phone number? we look forward to hearing from you.? Mandy F*1800Flowers.comExecutive Priority###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:I ordered the flowers specifically for mothers dayHad I known that I wasn't going to receive them, I would have purchased flowers somewhere elseI waited the entire day to receive those flowers and because I did not receive them, mothers day was wastedI do not wish to accept the $credit because I will never purchase from this company again because I know that I will not receive the products I purchaseI believe that a different course of action is necessary to ensure that other consumers aren't treated in a similar matterBased on the amount and type of complaints against 1-flowers, it appears as though the company has a trend of not delivering products to consumersI am dissatisfied? with this resolution and I believe that a different course of action is necessary to address the seriousness of this matter.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hello, ? We apologize for any inconvenience during your experience with us.? We are committed to our 100% Smile Guarantee and have issued a full refund to your account on May ***It should reflect in your account in 5-business days? ? Unfortunately, after reviewing your order we don’t have a local florist in your recipient’s area that works with 1800Flowers.comWe apologize for any inconvenience this may have caused ? Sincerely, ? ? Jaelynn D [redacted] Executive Services 1-800-FLOWERS.COM ?

Hello,? We are sorry that the arrangement was not what you ordered and that the flowers were wilted and drabThe comment of our agent was disrespectful and not acceptablePlease accept our apology and be assured that all calls are recorded and monitored with measures in placed to deal with agents according to their actionsYour order has been fully refunded as follows: $on 2and $on 2These amounts should be back in your account within - business days of those dates, depending on your financial institutionA $Savings Pass for a future order was also issued and should arrive via email within one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.Again, we apologize for the stress and inconvenience to you in this matter.Sincerely,Linda L [redacted] Executive Priority

[redacted] ,I would like to apologize about the non-deliveryI have? refunded? you full the full? amount? of your order, which will appear back on your bank account within 5-7? business? daysOnce again we sincerely apologize.Kind Regards,Joseph R [redacted] ###-###-####

Hello [redacted] ,? We apologize for the quality of the arrangement that was delivered to your husbandThe call you received to pick up that arrangement is part of our contract with the local florist and is for quality assurance purposes.? With your agreement, we will be delivering the Deluxe Fanciful Spring Tulip & Iris Bouquet on March **This will be delivered in a gift box by [redacted] **We have also issued a 50% refund on your credit card in the amount of $This amount should be back in your account within - business days, depending on your financial institution.Because you also used a $gift card on this order, we issued you a $Savings Pass to return 50% to youThe information for that $Savings Pass was emailed to the email address on your orderA new Savings Pass of $was also issued for your inconvenience and should arrive via email within one weekBoth Savings Passes are good on an order(s) with us or any of our sister companies listed at the top of our website.We apologize for the stress and inconvenience to you and your husband in this matter.Sincerely,Linda L***1800Flowers.comExecutive Priority?

Good Morning,My apologies for all the confusion with your order.An agent has previously issued you a $credit on June **, ? I have issued you the remaining $to accommodate the total monies in question? Both these credits should reflect on your next billing statement.Sincerely,Kimberly J [redacted] Executive Priority Services

Hello ***,? We sincerely apologize for your inconvenienceWe are fully committed to our 100% Smile Guarantee, and have issued you a full refund, which should reflect in your account in 5-business days.We've also found that a $Savings Pass on 02The information is as follows:Serial Number:? [redacted] PIN: ***Expiration Date: 022018Again, we are very sorry for the trouble you had during your experience with us.? Sincerely,Susan S [redacted] ?

Dear [redacted] ,We are very sorry that your order did not meet expectationsAfter reviewing your order, we see that you have already been issued a full refund in the amount of $Your credit institution has 7-business days to transfer this back to your account.? You have also been given a gratis gift? of? the Dozen Rose Elegance arrangement which is scheduled to be delivered on Wednesday, 03At this time your requests have already been fulfilled but you can contact Executive Services at ###-###-#### for further assistance if neededAgain we are truly sorry? for any inconvenience this may? have causedThank you and have a wonderful day.Sincerely,Katrina R [redacted] ? ?

Dear [redacted] ,I am very sorry for what you have experienced? Your refund, which should have been processed on the ***, was processed on April [redacted] and finalized April ***? The refund reference number is? [redacted] ? Your bank should be able to tell you where in the process it is at this point in time? Again, my profuse apologies for disappointing you and your wife on your anniversary.? [redacted] ? ? ? ? Executive Priority ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ###-###-#### ? ? ? ? ? ? [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?