SaskTel Centre (Harbour Landing, Regina)

Hello,We have issued a full credit on this order as well as a $savings pass good on a future orderI have set up delivery of the original item ordered for the first available delivery date which is 02/**/I change the spelling errors on the card messageWe will be coaching the agent who took
the order to help prevent these mistakes from happening in the future. Thank you,Heather A***Executive Priority Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a credit or a $voucher in the mail.*** ***

Hello ***, We have reached out to you via voicemail and email, and are waiting for a response from you Please check your email for a request from our Executive Team for the best phone number to reach you atand the best time to call you We look forward to speaking with
you.Again, we apologize for any inconvenience during your experience with us We hope you'll let us deliver another smile soon. Sincerely,Jacqueline G***Executive Services***

These flowers were
ordered from 1800flowers at *** *** in Astoria I don't want to peak with anyone else I was chatting with someone on Facebook and I called and was told my fiancée REFUSED delivery of dozen roses which NEVER happened so thy called her a LIAR I refuse to speak with anyone else and just want a refund they were delivered to *** ***
*** *** **
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not ask for the flowers to be delivered on 2/**/17, I specifically called in, and spoke with the billing department to cancel that order Billing assured me that they would cancel that order and call me and give me a full refund Due to the mistake on your end, the roses that I initially sent, were not delivered properly, ruining my whatever I wanted to do with someone I liked As a result, I asked to cancel the original order and redeliver the new one on 2/**/ However, the agent failed to cancel the order, and they were delivered on Saturday, 2/**/17, which was bad for me Then I specifically canceled the 2/**/order as I mentioned previously I don't want a partial refund, I want a full refund, it is not my fault and I should not be responsible for your negligence.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Once again, we cannot apologize enoughWe still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/ If you could please reply with the recipient's name, address, and phone numberWe would be more than happy to send flowers to the recipientWe still have you as recipientWe also still extent the offer to call the recipient and apologizeAgain, we just need her name and phone number we look forward to hearing from you. Mandy F*1800Flowers.comExecutive Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and confirmed that the remedial action described therein had been performedThis resolution is satisfactory to me and the matter has been resolved
Best,Matt

Hello, We do apologize that your flowers were not delivered on the scheduled dateWe have issued you a full refund, in the amount of $You should see your refund in 5-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive via
email in about one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our websiteIt appears your delivery was made on 2/**/We apologize for any inconvenience this has caused.Sincerely,Mandy F*Executive Priority1800Flowers.com

Hello *** , We apologize for any inconvenience during your experience with usWe are committed to our 100% Smile Guarantee and have issued a full refund in the amount of your shipping charge to your accountIt should reflect in your account in 5-business days For your inconvenience,
we have issued $worth of Savings Pass, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one yearAgain, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Susan S*** *** Executive Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***, I'm so sorry for the confusionWe have not yet compiled the list of people that will receive the Guns N' Roses ticketsIf you made the purchase and the website did not specifically say "*** *** *** *** ***" then you may still receive those ticketsAs I have stated
previously, we have not compiled that list as of yet and those that are eligible will be receiving notification soonThe terms and conditions state that those that are eligible will receive notification on or about February ***Please allow hours to see if you receive the code.Again, I apologize for any confusion and we look forward to helping you deliver another smile soon. Tony F*Executive Priority Services***###-###-####

Hello ***, We are very sorry about the quality of the flowers that were deliveredYou have been given a full refund in amounts as follows: $on Feb**, and $on Feb*** These amounts should be back in your account within - business days of the date of
refund, depending on your financial institution.Along with the refunds, we also issued you two $Savings Passes, good toward a future order with us or any of our sister companies listed at the top of our websiteOne Savings Pass was issued with each refund and should arrive via email within one week of the refund date.We apologize for the inconveniences to you in this matter.Linda L***1800Flowers.comExecutive Priority

Hello, We are so sorry for the inconvenience You have been fully refund and received a $refundWe are in the process of trying to have flowers delivered to the recipientI have left you a detailed messaged. Thank you,Mandy F*Executive
Services1800Flowers.com###-###-####

At this time, I have been contacted directly by Flowers regarding complaint ID ***, however my complaint has NOT been resolved
I accept the resolution but as of today 2/**/I have not received a refund according to my bank statement, I would like to know when I will get my full refund? Also I received a email on 2/**/stating that the flower will be delivered on 2/**/16, does this mean that you are delivering flowers and also fully refunding my credit card? Please clarify when, and how this is being handle in clearer details because at this time I am confused on the order in which this is handledThank you in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Joann M***

Dear ***, I am very sorry for all the problems and frustrations you encountered with this order I have refunded the remainder of the charge to your card The $will appear back to your card in 3-business days There have also been $in Savings Passes issued
These can be used on a future order and will arrive to the email account on file in 3-business days Again, my apologies for your disappointing experience Sara L*** *** *** *** ###-###-####

Hello,Our records show that your account was refunded on 5/**/in full as well as the redelivery was confirmed on 5/**/2017. We apologize for any inconvenience this may have caused Sincerely,Jaelynn D***Executive Priority Services1-800-Flowers.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In fact, the flowers that were supposed to be delivered on 5-*-and according to your response were going to be delivered yesterday, have still not been received as of 5:pm on 5-**- We are beyond days late for a holiday delivery with now a family disturbance because my mother felt she was forgotten for a very important holiday I have now been GUARANTEED times that they would be delivered and your company has now also lied to Revdex.com stating they would be delivered yesterday Provide the florists number so we can contact them or 1800flowers will be mentioned in a news story Ridiculous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,The refund could take up to days depending on your bankOur records show you were credited back in full on 5/**/Once the funds are released from our end it is then up to your bank when they release them to your accountWe suggest to try calling your bank to see when those are going to be released. Again, we apologize for any inconvenience this may have caused. Sincerely,Jaelynn D***Executive Priority Services1-800-Flowers.com

Dear ***, I do apologize for any inconvenience this may have causedWe have issued you a full credit in the amount of $As a further apology we have issued you a $saving pass, which will arrive in your email within one week. Thank you, Stacy H***

Hello,We do apologize your order was not delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive in your email in about
one weekAgain, we apologize for any inconvenience.Sincerely,Ronald F*1-800-Flowers.com***
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