SaskTel Centre (Harbour Landing, Regina)

Dear ***,Thank you for reaching out to usWe are truly sorry for not delivering your gift on such a special occasion We have scheduled a delivery for Wednesday, May *** at no cost to you The arrangement will be a Designers Choice, not the Spring Fields of Europe We also
added on to your card message to apologize for the lateness of delivery We understand that you trusted us to help you express yourself, and that we let you downWe’re fully committed to our 100% smile guarantee and are sorry that we couldn’t deliver on that promise. A full refund in the amount of $has been issued This will appear back on your card in 3-business daysIn an attempt to regain your trust, a $Savings Pass has been issued to you It can be used on a future order and will arrive via the email address on file within days. Again, we sincerely apologize for your disappointing and frustrating experience and hope you’ll give us another chance to serve your gifting needs.*** *** *** *** *** ###-###-####

Dear ***,We are very sorry for the delay and your time spent on holdYou have been issued $work of Savings Passes with will arrive in days and across our family of brands, located at the top of our website, and is valid for one year. As for the floral arrangement we have
issued you a % Discount of $which will appear in your account in in three to seven business days We have also issued you a $Savings Pass which will arrive to your account via email within Days. We are sending a replacement order which will arrive on 10/*/2017.We are very sorry that you experienced service difficulty with your order. Thank you for the opportunity to correct this. Thank you for choosing ***.Sincerely, ***
***Executive Services

Hello, We do apologize for the confusion surrounding you cancellation requestYou order was actually canceled and fully refunded 2/** at 9:a.mYour refund total is $and you should see your refund in 3-business days, depending on your financial institutionAgain, we apologize for any
inconvenienceSincerely,Ronald F* ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAfter informing the company of my complaint they have issued a full refund
Sincerely,
*** ***

Hello, We do apologize your fruit bouquet did not get delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive in your
email in about one weekAgain we apologize for any inconvenienceSincerely,Ronald F* ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Here is the Order Number # ***, copied directly from his accountI obviously know everything about the account and there is not an option to add an additional person on the 1800Flowers site, but I don't care about thatI just want someone to contact him and get this issue resolvedThere is no reason it should have taken days to get someone to contact himA lot of time has been wasted while you continuously sent less than empathetic robotic responsesHe will try to call you back, but he is available for a return call.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,Thank you for contacting us.We're very sorry your order experience with us wasn't everything it should have beenI have been assigned to investigate and resolve the issues you outlined in your complaint to the Revdex.comYou had asked for us to review our policy regarding urgent delivery
requests and our refund policy and I have done soUnfortunately, our policy when placing an order will not allow us to specify a time for delivery; we can request one, but it is not guaranteed because the preparation time and travel required for our shops to deliver may varyWe can only request but not guaranteed. You are correct that the agent could have contacted the florist by phone for an answer to your delivery questionI do not know why she/he chose to send a message instead; that might have been the only option available to them at the time. Also, according to our notes, you were advised that the arrangement you had ordered was not available and offered the florist choice instead. I understand the arrangement you chose was for a specific reason and I'm sorry that the product was not available at the time. Finally, the frustration you speak of regarding the refund issue is understandable as wellI would not want to wait for up to two weeks to receive a refund; however, I checked on that for you as well and found out that the charge was an authorization hold only that will fall off within hoursWe never charged you for the order because the order was cancelled before it was fulfilledIf it had been processed, we would issue the refund immediately, but it could take up to 5-business days, depending on your financial institution. Again, it was never our intention to disappoint or inconvenience you in any wayI hope this letter helps you to understand our process a little betterIf you have any questions or concerns beyond this communication, please do not hesitate to call or email usOur number is below. Sincerely, Margarett A K***Executive Priority Services***###-###-####

Dear ***,I am very sorry for what you have experienced Your refund, which should have been processed on the ***, was processed on April *** and finalized April *** The refund reference number is *** Your bank should be able to tell you where in the
process it is at this point in time Again, my profuse apologies for disappointing you and your wife on your anniversary. *** *** Executive Priority ###-###-#### ***

Dear ***,We are very sorry that your order did not meet expectationsAfter reviewing your order, we see that you have already been issued a full refund in the amount of $Your credit institution has 7-business days to transfer this back to your account. You have also been given a
gratis gift of the Dozen Rose Elegance arrangement which is scheduled to be delivered on Wednesday, 03/**/At this time your requests have already been fulfilled but you can contact Executive Services at ###-###-#### for further assistance if neededAgain we are truly sorry for any inconvenience this may have causedThank you and have a wonderful day.Sincerely,Katrina R***

Hello, We've reviewed the various Terms & Conditions on our website along with Southwest Terms & ConditionsWhile it refers to Merchandise Value, use of gift cards, etcwe are going to issue the remaining pointsPlease allow 7-business days for these points to post to your
account.We will work towards making our Terms & Conditions more clear in the future. Thank you,Courtney S*Executive Priority###-###-####

Good Morning, We apologize for any inconvenience this has causedWe would like to send a re-delivery to your recipient and offer a call of apologyAlso, you have been credited in full along with $Savings Passes.Again we apologize for the inconvenience and look forward to
your reply. Sincerely,Lisa D***Team Manager - Executive Priority

Good Morning,My apologies for all the confusion with your order.An agent has previously issued you a $credit on June **, I have issued you the remaining $to accommodate the total monies in question Both these credits should reflect on your next billing
statement.Sincerely,Kimberly J***Executive Priority Services

Hello ***,? We apologize for the quality of the arrangement that was delivered to your husbandThe call you received to pick up that arrangement is part of our contract with the local florist and is for quality assurance purposes.? With your agreement, we will be delivering the Deluxe
Fanciful Spring Tulip & Iris Bouquet on March **This will be delivered in a gift box by *** **We have also issued a 50% refund on your credit card in the amount of $This amount should be back in your account within - business days, depending on your financial institution.Because you also used a $gift card on this order, we issued you a $Savings Pass to return 50% to youThe information for that $Savings Pass was emailed to the email address on your orderA new Savings Pass of $was also issued for your inconvenience and should arrive via email within one weekBoth Savings Passes are good on an order(s) with us or any of our sister companies listed at the top of our website.We apologize for the stress and inconvenience to you and your husband in this matter.Sincerely,Linda L***1800Flowers.comExecutive Priority?

Hello Joann,I do apologize for the confusionI do show that your full refund of $and $savings pass was issued on 2/**/You should receive this in 3-business daysI also show that your recipient should receive a delivery today 2/**/2016.? Thank you,? Stacy H***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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HelloI apologize your order did not meet expectations? Your full refund was processed on 10/*/as requested along with a savings pass that will be e-mailed to the address we have on file.? Once again I apologize for you the inconvenience.? Mandy F*Executive
Priority***? ###-###-####

Hello ***,? We sincerely apologize for your inconvenienceWe are fully committed to our 100% Smile Guarantee, and have issued you a full refund, which should reflect in your account in 5-business days.We've also found that a $Savings Pass on 02/**/The information is as
follows:Serial Number:? ***PIN: ***Expiration Date: 02/**/2018Again, we are very sorry for the trouble you had during your experience with us.? Sincerely,Susan S***
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Hello,? We issued a total refund on Jan**, in two amounts of $eachBecause your order was placed through Next Jump, your funds were released to them and are no longer in our accountIf you have any billing questions or concerns, you will need to contact Next Jump at ###-###-####They can take up to days to return your money back to your account.We are sorry for any inconvenience to you in this matter.Sincerely,Linda L***1800Flowers.comExecutive Priority

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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