SaskTel Centre (Harbour Landing, Regina)

I do apologize for any inconvenience this may have causedI show that the charge of $was an authorization chargeThe order was placed and cancelled on 2/*/Since the charge was an authorization charge and the order was cancelled this charge will fall off with the bank within 5- business days.? Thank You,? Stacy H [redacted]

Dear [redacted] ,? I do apologize for any inconvenience this has causedI do show that this was successfully redelivered on 2and the refund information was emailed to you.Thank You,? Stacy H [redacted]

Hello [redacted] ,? We did want to make you aware that the order number you provided [redacted] did not bring up any order information, but with the information that you provide in prior emails we were able to locate an order for your brotherHowever, on that order there is no information that links you to the orderWe did however call and email your brother but have not heard anything back from himWe will need to speak to him directly to resolve any issues.? Sincerely,Katharine C [redacted] Executive Priority Services###-###-####

I contacted the customer by phone to work out a resolution for this situationI apologized to [redacted] for the inconvenience and frustration with this orderI had found that the order could be expressed to arrive 12/*/and offered her the option to replace the order with the new date and she was happy to acceptI also issued her a $Savings Pass for the trouble she experienced.

Dear Revdex.com, We received this complaint on August **, regarding the nondelivery of this giftThe original order was for a florist delivery on Aug ** that we had no shop to fill, so another item was substituted to arrive by *** When there was an issue, the customer should have been notified immediately, giving him the option to accept the substitution and the rescheduled delivery dateUnfortunately, this did not occur, and for that we are very sorry.The customer called us on Aug [redacted] to inquire about the delay and was advised about the change in the orderOur records state he agreed to the change in item and dateThe agent also attempted to make an apology call to the recipient but got the customer, who then said he wanted to cancel the orderHe was offered a 50% refund of his order $and a $Savings Pass good toward a future order, which he accepted for delivery on Aug **On the day of delivery, we received a message from [redacted] that the address could not be foundUpon confirming the address, [redacted] advised they could not deliver due to the package being damagedWe then processed a replacement to be delivered on August ** to guarantee a fresh product and issued an additional $Savings Pass [redacted] has contacted us since filing this complaint and received another refund of the rest of his money (), a total of $in Savings Passes and delivery of his gift on 8/**Unfortunately, the arrangement cannot be changed due to it being previously processed before his last phone call. We hope this resolves the unfortunate situation for the customer and hope he will use his Savings Pass to enable us to restore his faith in our company in the future. Sincerely, Margarett K***Executive Services [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because? I don't have the card number for the gift card and I was not the one who originally purchased the cardHow am I going to get a refund?? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hello [redacted] ? We apologize for any inconvenience during your experience with us.? We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days? ? ? ? For your inconvenience, we have issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year? Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon? Sincerely, Jacqueline G [redacted] Executive Services ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,Our franchise business consultant, Ellie P***, has spoken with our customer, *** and they agreed to a resolutionWe issued a $gift card to her private email.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of 2/** per your statement you delivered the requested arrangement yet this is a very inaccurate statementYou did delivery a completely different arrangement of dead red roses that where not requested missing as well the Valentine Balloon requestedAs of today 1/**/neither I have received full refund nor a proper resolution on delivering the appro arrangement requested. Please assist !
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello ***, I do apologize for the inconvenience this may have causedDue to confidentiality policies here at *** we are unable to disclose any information to you since you are not the customer, sold to, billed to, caller, or recipient, and not listed on the orderThe only way
we would be able to discuss this issue with you is if we get permission from the customer. Sincerely,Katharine C***Executive Priority Services###-###-####

Hello, We've received a response from Bloomnet regarding your complaintPlease look for an email from us, as we do not want to put any personal information on a public website.We apologize for any inconvenience this has caused! Thank you,Courtney S*1-800-Flowers.comExecutive
Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me upon receipt of the refund that has been promised
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Hi *** I just received a check in the mail yesterday for the remaining balance on my refund. Do you need me to do anything else online? Thanks for you help ***

Dear *** **,Thank you for contacting us.We understand you have not received the promised $refundAfter reviewing our records, a gift certificate was used in the amount of $to purchase this order. The total amount charged to your card was $21.26, which
was refunded on 9/**/2015. We apologize for the confusion and have issued you a $Savings pass.Again, we apologize for the inconvenience this has caused, and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M***Executive Priority Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This is the same person that has refused to contact my brother about the issueShe is being a DIFFICULT AND UNHELPFULSHE NEEDS TO STOP BEING LAZY AND CONTACT THE CUSTOMERIf Katharine were any good at her job she would have contacted him by now, and stop trying to exert whatever little authority she thinks she has. As of this complaint NO ONE has yet to contact himThe answer is ridiculous and stupidThe customer has NOT been contacted and the issue has not been resolvedSomeone from 1800Flowers NEEDS TO CONTACT HIM that was in the request and not continuing to try inconvenience himTHIS IS THE WORST SERVICE I HAVE EVER EXPERIENCEDTO SAY DUE TO CONFIDENTIALITY FOR A FLOWER ORDER IS STUPIDTHIS SITUATION WOULD NOT BE ANY DIFFERENT THAN AN ADMINASSTPLACING AN ORDER FOR HER BOSSCONTACT THE CUSTOMER AND STOP BEING RIDICULOUS and SENDING CANNED RESPONSESI WILL BE WRITING A LETTER THE CEO AND PRESIDENT OF 1800FLOWERS!!! *** ***.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their information is incorrect about the first shipment. They state their delivery times are between 9am and 5pm on business days. However, records show the package was received at 5:45pm. My wife was not at work as her workday was done. Her signature was forged because she, nor anyone at her place of work signed for it.I was guaranteed a Saturday morning delivery by the flowers representative, as we would not be home in the afternoon. the package did not arrive until 4:that afternoon. Even though they state a 9am - 7pm delivery I was PROMISED a morning delivery.Every year my wife gets roses on our anniversary without fail. This is the first time in years that didn't happen
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***