SaskTel Centre (Harbour Landing, Regina)

I do apologize for any inconvenience this may have causedI show that the charge of $was an authorization chargeThe order was placed and cancelled on 2/*/Since the charge was an authorization charge and the order was cancelled this charge will fall off with the bank within 5-
business days.? Thank You,? Stacy H***

Hello, We do apologize your order did not get delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionDue to the timing of your refund, $was applied as a discount, and your
credit card was only charged $The remaining balance, $was refunded on 2/**/We have also issued you a $Savings Pass, which will arrive in your email in about one week.? Our records show your item was eventually delivered on 2/**/Again, we apologize for any inconvenienceSincerely,Ronald F*? 1-800-Flowers.com***
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Dear ***,? We're very sorry your order did not meet expectationsWe're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your accountThe credit should appear on your next billing statement.? We've also issued you a $Saving Pass, which will arrive by
e-mail.? Again, we apologize for the inconvenience this may have caused.? ? Jaelynn D***1-800-Flowers.comExecutive Priority Services?

We are very sorry for the problems you encountered? We did confirm that the order was delivered as you originally ordered, with five separate vases? Thank you for speaking with the executive Scott and confirming everything turned out to your satisfaction? We consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:? ? Good Morning!? I just wanted to CLARIFY? that when I originally contacted flowers inquiring if the gift basket was delivered they replied, No and they then re-send it with a delivery date of March *.? When I replied to that email, I received an email that stated more or less, Oh well.? I informed them that this was for a funeral that my husbands cousin had died tragically in an auto accident and being we live in NJ and they in Georgia, we could not make arrangements to get down there in time for the funeralThe gift basket was our way of saying Sorry.? ?
? It was never brought to my attention that fed ex delivered the gift basket until now, why did it take all of the emails, plus a? phone call to flowers and I never knew thisIt is very upsetting and discouraging to know that even when I call the company they can not clarify if a package has been deliveredI have used several companies in the past such as Omaha Steaks and Wine baskets and NEVER received such poor communication and organization.? ? ? *** ***
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Good Afternoon,The customer has received a full refund in the amount of $137.98, as well as a $savings pass for use on a future order.Sincerely,Kimberly J***Executive Priority Services1800flowers.com?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Hello, We do apologize your flowers were delivered late and were not the freshestWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionAgain we apologize for any inconvenienceSincerely,Ronald
F*? 1-800-Flowers.com***
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Hello,? I do apologize, but as we stated previously we do not take returnsThe item is a Swarovski Love Heart Necklace and there is not a qualitly issueWe gave a 50% credit back to the card that was used, but that is the maxium refund we can giveWe will also issue a $savings pass for
a future order that we go to the customers email address that we have on file.? ? Sincerely,Mandy F*Executive Priority1800flowers.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Maybe you did not issue it to the correct placeI have only received a refund to my banking account for not I have attached a snapshot for the amount I was refundedI can print a copy of my banking statement to show I was not refunded the whole amount and only half.?
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Joann M***
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Hello,? I apologize for the inconvenience this may have causedI have sent the customer an email asking for recipient information to replace these orders and get them delivered to the correct recipientsI also let her know that the recipients will not receive deliveries today that she would
receive two and could keep those as an apology.? Sincerely,? ? Stacy H***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I have been contacted by the business and given a refund for my full amountSincerely,
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