SaskTel Centre (Harbour Landing, Regina)

Hello,? Again, we do not accept returns, but as a one time courtesy we have fully refunded your card.? ? Sincerely,? Mandy F*Executive Priority1800Flowers.com?

Hello,? We do apologize that your order was not delivered on Valentine’s Day as requestedWe keep the same-day delivery open on the website as? we deal with many local florists in many states and countriesHowever, on occasion, the local florists are unable to fulfill that commitment? for various reasons.We are sorry for your time spent on the phone and that you were disconnected, however our agents did send your order to another floristYour gift was delivered the Feb**We issued you a $Savings Pass and full credit in the amount of $on 2This amount? should be back in your account within ?" business days from that date, depending on your financial institutionThe Savings Pass should? arrive via email within one week.Our customer service agents should always connect you to an American supervisor when requested if the request was made within? American hours of operationWe apologize that your call was not transferred accordingly.The contract between 1800Flowers.com and our local florists does not allow us to disclose their information.? We apologize if our agents did? not contact the florist for you or if they claimed to have no knowledge of which florist had your order.We are sorry for any inconvenience to you in these matters.Sincerely,Linda L***1800Flowers.comExecutive Priority

Dear [redacted] , I am very sorry for the hassle you have gone through getting your refund? You will be getting a paper check in the amount of $? It will be mailed to the address we have on file? Again, my apologies for your disappointing experience? Sara L [redacted] Executive Priority [redacted]

Hello ***,? We apologize for any inconvenienceWe have looked into your issueWe have found that your gift was delivered at 4:pm on 02You can verify this yourself at [redacted] using tracking number:? [redacted] .Again, we apologize for any inconvenience and we hope you'll reconsider and give us another chance.? Sincerely,Susan S [redacted] 1-800-Flowers.comExecutive Priority###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory, however, until I see the money to be credited back into my account, I am not wiling to close this case? As mentioned on the response from the Vendor, they have scheduled a redelivery of the gift to my Mother-in-law, but as of now, no delivery has been made? The Billing Agent told me that she would call my Mother-in-law personally to apologize, but once again, NO ONE CALLED! ? There were many promises but none had been executed? I am not willing to close this case until I see the full refund? Please do not send me any voucher for future use because I will never use 1800flowers.com again Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? The refund was to be issued as a checkThey are attempting to give me a gift cardI have no desire to use their service again, and would like the check as promised ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Good Morning,? We apologize for any inconvenience? that this has causedI have removed your email address from our data baseUnfortunately, it does take up to days for all emails to be discontinuedIf you continue to receive these emails after the days, please contact us at ###-###-####.? Sincerely,Lisa D***Team Manager - Executive Priority

Dear [redacted] ,? We're very sorry your order did not meet expectationsWe're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your accountThe credit should appear on your next billing statement.? We've also issued you a $Saving Pass, which will arrive by e-mail.? Again, we apologize for the inconvenience this may have caused.? ? Jaelynn D [redacted] 1-800-Flowers.comExecutive Priority Services?

Dear [redacted] ,? We are very sorry for any inconvenience caused in refunding your orderI have spoken with our senior managers and we simply cannot issue a refund back to you as your gift certificates were purchased from GrouponIn order to get refunded for the $you will need to contact [redacted] at ###-###-####.? In regards to the $saving pass that we issued, we apologize you have not received it yet, here is your saving pass informationSerial# [redacted] ? Pin#: ***Value: $[redacted] ? [redacted] ? ?

Hello,? Your refund in the amount of $was processed on 5Also, your $savings should was issued to your email address? Sorry for the delay.? Sincerely,? Mandy F*Executive Priority1800-Flowers.com###-###-####

Hello,? I do apologize, but as we stated previously we do not take returnsThe item is a Swarovski Love Heart Necklace and there is not a qualitly issueWe gave a 50% credit back to the card that was used, but that is the maxium refund we can giveWe will also issue a $savings pass for a future order that we go to the customers email address that we have on file.? ? Sincerely,Mandy F*Executive Priority1800flowers.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello Joann,I do apologize for the confusionI do show that your full refund of $and $savings pass was issued on 2You should receive this in 3-business daysI also show that your recipient should receive a delivery today 22016.? Thank you,? Stacy H [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,? I apologize for the inconvenience this may have causedI do show that this order was duplicatedAs a one-time courtesy I have issued you a full refund in the amount of $37.78, which can be seen on your next billing statementAgain I apologize for the inconvenience this may have caused.? ? Sincerely, [redacted] ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because? ? That is unacceptable when I have asked for a full refund which has yet to reach my accountThe savings pass is also a smack in the face considering that I used the savings pass on my second order which ended the same way as the first order NOT DELIVERED AND LIED TOI ask to take this matter to the fullest extent and would love to speak to a legal representative for the turmoil I have sufferedThank you.? ? [redacted] ?

[redacted] We are very sorry for your poor ordering experienceI have confirmed a full refund has been issued in the amount of $and a $saving pass that will arrive via email in about a week.? ? ? Sincerely,? Matt R [redacted] ***Executive Priority [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good Morning! I just wanted to CLARIFY that when I originally contacted flowers inquiring if the gift basket was delivered they replied, No and they then re-send it with a delivery date of March *. When I replied to that email, I received an email that stated more or less, Oh well. I informed them that this was for a funeral that my husbands cousin had died tragically in an auto accident and being we live in NJ and they in Georgia, we could not make arrangements to get down there in time for the funeralThe gift basket was our way of saying Sorry. It was never brought to my attention that fed ex delivered the gift basket until now, why did it take all of the emails, plus a phone call to flowers and I never knew thisIt is very upsetting and discouraging to know that even when I call the company they can not clarify if a package has been deliveredI have used several companies in the past such as Omaha Steaks and Wine baskets and NEVER received such poor communication and organization. [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This is the same automated response email that I have received half a dozen times.? Again, I no longer receive 1800flowers emails, but I still receive the [redacted] emails.? You did nothing different, you did not specify that you resolved my problem.? I need assurance that I will not be receiving the [redacted] emails moving forward ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear Revdex.com, As you know, our delivery times are between 9:am and 5:pm for businesses and from 9:am to 7:pm for residential deliveriesThe customer received his first order within our delivery times, however as a courtesy we sent a gratis arrangement as wellIt too arrived within our delivery timesThe customer has been issued a $Savings pass which will arrive in his email within the next weeksIn addition to that I have issued a 50% refund as a courtesyThe customer will see a discount of $on his next billing statementWe are sorry however this order does not qualify for a full refund.