SaskTel Centre (Harbour Landing, Regina)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This does nothing to fix their problem of lieing to get the customer to stop complaining, they never follow through with their promises so I don't believe they will actually refund my money and issue a savings passThey kept telling me my order was going to be delivered and it still has not beenThey took my money and never intended to provide the serviceWhen my order arrives then I will will consider it resolvedMy mother in a nursing home did not get a Mother's Day because of this and I am left feeling horrible because I trusted they delivered like they said and didn't find out they had not until Mother's Day and could not do anything about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***, We have reviewed your issueOffers through *** are their offersIf they added and then removed points, you will need to contact themTheir customer service phone number is ###-###-####.We apologize for the inconvenience. Sincerely,Susan
Singleton1-800-Flowers.comExecutive Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Mandy from their Executive staff has contacted me and resolved this matter quickly and professionally Thank you for the assistance
Sincerely,
*** ***

Dear ***,We are so sorry that we were unable to accommodate you in changing the delivery dateAfter reviewing your account we do show where you tried multiple times to get the delivery date changedWe have schedule a re delivery for 02/**/as well as A refund $which will
appear on your next billing statementAgain, we are truly sorry that your order did not arrive as expectedThank you and have a wonderful day. Sincerely, Katharine C***

Hello *** We're very sorry that your order has not been delivered and that you have not received any form of compensationAs this order was placed via a 1-800-Flowers store and not ***, we are unable to access the orderUnfortunately, the stores are franchises and are not
affiliated with usIf you are able to provide the Revdex.com with the address and phone number of the store that this order was purchased from, they will be able to further assist you.Again, we apologize for any inconvenience that this has caused and wish we could have been of further assistance. Thank you,Courtney S*Executive Priority

Good Afternoon, I sincerely apologize for the incorrect arrangement being replaced on your order I have refunded you a total of $back to your credit card, which you should see in the next to business days, as well as refilling the gift card number *** with
$30.00.Again, our sincerest apologies for the mix up.Sincerely,Kimberly J***Executive Priority Specialist###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The refund was received and credited to me. I have also received the email containing the $gift
Sincerely,
*** ***

Hello,We apologize for any inconvenience you have encountered during your experience with usWe are fully committed to our 100% smile guarantee and have issued a full credit on one of the dozen rose orders, I spoke with the local florist and they confirmed that the other $ dozen roses were
deliveredA full credit on the stem rose order was also refundedYou will see those charges back to your account within 5-business daysFor your inconvenience we have issued a total of $is Savings Passes to use at any of our sister companies located at the top of out website that will arrive via email within days. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon.Sincerely,Jaelynn D***Executive Priority Services1-800-FLOWERS.COM

Good Morning Suzanne,I have reached out to the IT Deptand have confirmed that you should not get anymore emails from fruitbouquets.com I would give it at least business to be able to process fully.Please accept my apologies for the delay in this resolution.Kimberly Jensen1800flowers.comExecutive Priority Services###-###-####

Hello,I have tried reaching out to you via the phone, however, I was routed to voicemailIf you can send us an email or give us a call and provide your e-gift card serial and pin numbers, we will get this taken care of you.Again, we apologize for any inconvenience this has caused and look forward to hearing from you soon! Thank you, Courtney S*1-800-Flowers.comExecutive Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, We are sorry that the arrangement was not what you ordered and that the flowers were wilted and drabThe comment of our agent was disrespectful and not acceptablePlease accept our apology and be assured that all calls are recorded and monitored with measures in placed to deal with
agents according to their actionsYour order has been fully refunded as follows: $on 2/**/and $on 2/**/These amounts should be back in your account within - business days of those dates, depending on your financial institutionA $Savings Pass for a future order was also issued and should arrive via email within one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.Again, we apologize for the stress and inconvenience to you in this matter.Sincerely,Linda L***Executive Priority

Hello ***, We apologize for any inconvenience during your experience with usWe are committed to our 100% Smile Guarantee and a full refund has been issued to your account as of 02/25/It should reflect in your account in 5-business daysWe are not able to schedule a redelivery at
this time because there is no florist available to fulfill your orderFor your inconvenience, we have issued a $Savings Pass, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one yearAgain, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Susan S*** 1800Flowers.com Executive Services ###-###-####

I do apologize for your disappointment with the Japanese Red Maple treeI have issued you full credit as requested in the amount of $ You should see this credit posted to your account within 7-business daysThank you!

Hello,We are very sorry that your order was not delivered on the requested dateWe contacted our local floral shop to inquire as to why they were not delivered on 5/**/and found that they did not receive their shipment of flowers as expected.I have followed up with our local shop today and have confirmed that the order was delivered yesterday, 5/**/2016.We've also issued a full refund and Savings PassesI will send the refund details to the email address that we have on file. Thank you, Courtney S*1-800-Flowers.comExecutive Priority###-###-####

Dear ***, We are very sorry this has happenedWe have issued a full refund for your orderI will be sending the details to the email address we have on file. We are very sorry for any inconvenience this has caused.Sincerely,Heather A***Executive
Services###-###-####

Hello ***,We're very sorry that you are receiving our marketing emails after asking to be removed from our mailing listI have manually removed you from our listPlease note that this may take up to days to take effect, as our emails are automatically generated. Again, we apologize for
any inconvenience that this may have caused and hope to serve your future gifting needs. Thank you,Courtney S*1-800-Flowers.comExecutive Priority

Hello ***, We apologize for any inconvenience during your experience with usThere is a redelivery scheduled for today, 02/**/A 50% refund was issued to you on 02/**/When you choose to accept the redelivery with a 50% refund, we are not able to issue a full refund For your
inconvenience, we have issued a $Savings Pass, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one yearAgain, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan S***
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