SaskTel Centre (Harbour Landing, Regina)

We have investigated this issue and found that the customer placed the order on 10/** for delivery on 10/**Per her submission, the item delivered on 10/** was not the item orderedWe then sent the shop a message to deliver a higher value basket containing the same or similar items as her original
order and issued her a $Savings Pass toward a future order for her inconvenience.? The customer accepted this offer, but called back on 10/** asking for more compensation, a more expensive basket than we were offering and delivered to her home insteadShe insisted that we replace the basket with a specific item, our Supreme basket, valued at almost twice the cost of her original orderThis request was granted, with supervisor approval, overnighted and delivered on 10/**/**, three days after the originally requested dateThe order arrived on 10/**/*** at 2:pm to the customer's home? She was also issued an additional $Savings Pass, for a total of $and received a gift that was valued at $more than her original orderWe value our customer's and do what we can to compensate for disappointments and delaysWe are sorry the customer is dissatisfied with our Customer ServiceOur review of this situation indicates it was handled appropriately and we will not be issuing any further compensation on this orderWe will also email the customer as follto her request.? ? Thank you.?

Dear ***,? I do apologize for any inconvenience this has causedI do show that this was successfully redelivered on 2/**/and the refund information was emailed to you.Thank You,? Stacy H***

Hello ? *** * **, ? We apologize for any inconvenience during your experience with us.? We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days? ? ? We have also scheduled a
redelivery of your gift? For your inconvenience, we have issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year? Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon? Sincerely, Jacqueline G*** Executive Services ###-###-####

Dear Revdex.com,? As you know, our delivery times are between 9:am and 5:pm for businesses and from 9:am to 7:pm for residential deliveriesThe customer received his first order within our delivery times, however as a courtesy we sent a gratis arrangement as wellIt too arrived within our
delivery timesThe customer has been issued a $Savings pass which will arrive in his email within the next weeksIn addition to that I have issued a 50% refund as a courtesyThe customer will see a discount of $on his next billing statementWe are sorry however this order does not qualify for a full refund.?

Hello ***,? We apologize for any inconvenienceWe have looked into your issueWe have found that your gift was delivered at 4:pm on 02/**/You can verify this yourself at *** using tracking number:? ***.Again, we apologize for any inconvenience and we hope you'll
reconsider and give us another chance.? Sincerely,Susan S*1-800-Flowers.comExecutive Priority###-###-####

Hello,? We have issued a refundPlease look for an email from us with the refund details as we do not want to include personal information on a public website.? ? Sincerely,? Mandy F*1800Flowers.comExecutive Priority***? ? ? ? 866? ? ? ?

Good Morning,? We apologize for any inconvenience? that this has causedI have removed your email address from our data baseUnfortunately, it does take up to days for all emails to be discontinuedIf you continue to receive these emails after the days, please contact us at
###-###-####.? Sincerely,Lisa D***Team Manager - Executive Priority

Hello,? We're very sorry that you are still receiving emails from our companyWe have resubmitted the request for removalPlease note that it may take up to days to be completely removed, as our emails are pre-generated.Again, we apologize for the inconvenience this has caused and hope that
you will give us a future opportunity to deliver a smile for you.Thank you,? Courtney S*1-800-Flowers.comExecutive Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
?

Dear ***,? We are very sorry for any inconvenience caused in refunding your orderI have spoken with our senior managers and we simply cannot issue a refund back to you as your gift certificates were purchased from GrouponIn order to get refunded for the $you will need to contact *** at ###-###-####.? In regards to the $saving pass that we issued, we apologize you have not received it yet, here is your saving pass informationSerial#***? Pin#: ***Value: $20.00*** ***?
***
*** ***
***
*** ***
***? ?

Hello *** ? We apologize for any inconvenience during your experience with us.? We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days? ? ? ? For your inconvenience, we have
issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year? Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon? Sincerely, Jacqueline G*** Executive Services ###-###-####

Dear Revdex.com, We received this complaint on August **, regarding the nondelivery of this giftThe original order was for a florist delivery on Aug **? that we had no shop to fill, so another item was substituted to arrive by ***? When there was an issue, the customer should have been
notified immediately, giving him the option to accept the substitution and the rescheduled delivery dateUnfortunately, this did not occur, and for that we are very sorry.The customer called us on Aug ** to inquire about the delay and was advised about the change in the orderOur records state he agreed to the change in item and dateThe agent also attempted to make an apology call to the recipient but got the customer, who then said he wanted to cancel the orderHe was offered a 50% refund of his order $and a $Savings Pass good toward a future order, which he accepted for delivery on Aug **On the day of delivery, we received a message from *** that the address could not be foundUpon confirming the address, *** advised they could not deliver due to the package being damagedWe then processed a replacement to be delivered on August **? to guarantee a fresh product and issued an additional $Savings Pass** *** has contacted us since filing this complaint and received another refund of the rest of his money (), a total of $in Savings Passes and delivery of his gift on 8/**Unfortunately, the arrangement cannot be changed due to it being previously processed before his last phone call.? We hope this resolves the unfortunate situation for the customer and hope he will use his Savings Pass to enable us to restore his faith in our company in the future.? ? Sincerely,? ? Margarett K***Executive Services***

I contacted the customer by phone to work out a resolution for this situationI apologized to *** for the inconvenience and frustration with this orderI had found that the order could be expressed to arrive 12/*/and offered her the option to replace the order with the new date and she was
happy to acceptI also issued her a $Savings Pass for the trouble she experienced.?

Hello, We do apologize your flowers were delivered a day early and were not the freshestWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institution.? We have also issued you a $Savings Pass, which will
arrive in your email in about one weekAgain we apologize for any inconvenienceSincerely,Ronald F*? ***
***
***

We have advised the Popcorn Factory that the customer wishes a full refund for the late delivery of her orderIt has now been processedPlease advise the customer it can take 7-business days for the refund to show, depending on her financial institutionThe agent also advised she will send the
customer a receipt of her credit.? We are very sorry for the disappointment the customer experienced with this order.? ? Margarett K***Executive Services*** ***###-###-####

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
?
? The refund was to be issued as a checkThey are attempting to give me a gift cardI have no desire to use their service again, and would like the check as promised
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Hello,We have reached out to the customer and left them a voicemail mail to let her know that we had refunded her flowers and balloonWe will also be following up with another call to ensure she is taken care of.Sincerely,Charma

Hello? ***,? ? We apologize for any inconvenience? during your experience with us.We are committed to our 100% Smile Guarantee.? Our system shows an order total? of $60.97, which was refunded to your account on 08/**/2017.It? should reflect in your account in 5-
business days.? We also found that? a? change was made on the order after you were charged, which resulted in the incorrect amount being refundedThis has been submitted to upper management for a manual check to be sent to youDue to our system showing a full credit, we are not able to process the difference to your credit card.? For your? inconvenience, we have? issueda$Savings Pass? to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.? Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon.? ? Sincerely,? Susan S***
*** ***
***

***,I am so sorry the flowers did not meet you expectationsBecause of this I will be refunding you for the total amount of your orderThis will appear back on your account within 3-business days.Once again we sincerely apologize? Best,Joseph R***Florists.com###-###-####? ?

Dear ***, I am very sorry for the hassle you have gone through getting your refund? You will be getting a paper check in the amount of $? It will be mailed to the address we have on file? Again, my apologies for your disappointing experience? Sara L***Executive Priority***