Hello,Per our Terms & Conditions policy, exchanges can only be accommodated as items are available.Customer's exchange will be fulfilled according to our restocking schedule.If customer prefers not to wait any longer a store credit can be issued as we do not issue refunds.Kind
regards,ServedFresh™
Hello,After further review and communication with customer's local post office it has been determined that package was shipped and delivered.We have attached a screenshot confirming delivery by ***.As a result ServedFresh™ is unable to refund customer for this itemIf customer would like to discuss this matter further, they should email *** as this is not a Revdex.com issue.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I placed my original order on 12/**/with a notice (attached) that the items would ship within 7-days. This was information and had I known about the other complaints listed on the Revdex.com website, I would not have ordered from this company at allThe sweatshirt was for a birthday in late January. When the item did not come with the first order I sent an email on 2/*/(attached) to the company notifying them to cancel of the sweatshirtsObviously the item had not been completed at the time or else it would have been shipped, correct? The sweatshirt ended up not shipping until 2/**/(attached) which was a full two weeks after my email, phone call and notification through the website were madeI would like to return the item for a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Similar to the first two, customer's additional item will arrive in separate package in accordance with the timeframe specified on our website for this particular itemInformation regarding third item was included with the first.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My order never shipped within 7-business daysSo I do not want a store credit I just want my money backIf not I will proceed to small claims courtWhen my friend spoke with someone there it was told I would still get my t-shirts plus free ones and my money would be refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer was advised that due to an incomplete and unverified address their package was returned to our shipment facility.Incorrect address information is the sole responsibility of the customerThis information was verbally explained to the customerlast weekHowever, customer proceeded to
with verbal tirade's on social media in an attempt to defame the ServedFresh™ brand name.As instructed, customer must contact customer service by phone at ###-###-#### during business hours to resolve this issueas opposed to unnecessary claims with Revdex.com.Kind regards,ServedFresh™
Hello,All products are handmade.Customer has already received portion order.Delays can be experienced due to a large volume of orders placed while this is not ideal,this information IS readily available on our website prior to ordering.In any event, customer's order will be shipped within the next few days.Kind regards,ServedFresh™
Hello,We are not sure why we received a second complaint notification regarding this order.Quite frankly, we are completely bewildered by her accusations and innuendo.Attached are screenshots fully documenting this customers MEDIUM RISK LEVEL for FRAUD (STATUS).We do not determine her status as this information is automatically generated by our fraud detection filters.This information was throughly explained to the customer by phone and customer claimed to understand.In fact, authorization was necessary to prior to shipment.In any event all items have been shipped and the *** Tracking Numbers have been emailed to the customer.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The FULL shipment was not deliveredAgain, only out of the items that were paid for were actually shipped to my addressThe images attached from the merchant is proof that they shipped something but not necessarily ALL of the items paid forI have correspondence from them verifying that this item was never shipped and in fact canceledIf this was shipped in its entirety, why would this email correspondence occur since Feb *** until Mar ***?? Again, I am not seeking a refund on the entire purchase amount but the amount of the item that was not shippedIn the attached emails, you will see where I was told I should expect a refund with 3-daysAgain, if it was shipped in its entirety, why would they agree to a refund? You will also see in the attachment that several attempts were made on my part to reach out to them regarding the status of the refund with further communication on their end.No need to reach out to the postal service because it was NEVER sent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
ID ***After the Revdex.com contacted the companyShortly after I received a shipment confirmation stating that my t-shirt was on its wayThank you for assisting me with this matterBest, *** ***
Sincerely,
*** ***
Hello, We have attached a copy of the shipping label as proof of shipmentThe item was shipped today and that tracking number will update within hours.Our shipping policy and refund policy is as follows:DeliveryPurchased items will be shipped within 7-business days of the orderPlease
allow up to weeks for delivery to arriveGovernment observed holidays, inclement weather conditions and Sundays (when Post Offices are closed) impact timeframe. If you still have not received your purchase after weeks, please notify *** as shipping times vary with product availabilityYou will receive an email from us via *** when your order has been confirmed and ready to ship.Prices, Shipping & Handling ChargesAll orders are shipped via ***Rates are calculated through *** calculatorInternational orders are shipped *** Flat Rate, all applicable customs fees, taxes and duties are the sole responsibility of the customerCustoms authorities require that we state the retail cost of your order directly on your packagePlease contact *** if you have any questions.Product AvailabilityAlthough availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate deliveryWe reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any orderIf there is any revision, discontinuance, or cessation, we may, in our discretion, ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.Sale Price AdjustmentsIf an item you have purchased is reduced in price within ONE week of your order date, it is at the company's discretion to give a price adjustment.Return PolicyNo refundsExchange and store credit only.All exchanges are dependent on existing stockNotice must be given to *** within days for any problems or concerns with merchandiseItems must be in their original packaging, in as-new condition with both the packing slip and merchandise return form completedAny store credit we issue will be valid for days from the date of issuanceServedFresh™ is not responsible for shipping charges for returnsPlease note: all orders processed with a discount code or sale price are final sale and may not be returned. Please note that our shipping in outsourced and we have to sometimes account for delays in shipping due to product quality and delays in productionIn any event this item was shipped todayWe appreciate the customers patience and understanding in this matterWe would like to offer the customer 20% off of their next order with usKind regards, ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not acceptable for the business to hold my money hostage for now over daysI have spent weeks trying to contact them and not until I contact Revdex.com and flood social media with their poor business practices do they respond after days! I will not be giving you 6$ for shippingI paid you in full for a item back in September that did not include shipping so you cant charge me back for it now I no longer what your item the need for it is long past dueThe only acceptable response is to return the money you have taken from meThis business has no customer service They do not return messages and they are rude when you ask them for helpIts against the law to take money for goods not received Im not going away and will continue to post daily about these poor business practices until my funds have been restored. Just by reading all their Revdex.com complaints its evident they are no stranger to issues such as this and continue to mistreat customersIve already signed my fraud affidavit with the bank and visa and will submit a complaint to the FTC today since its clear this " business" has no interest in doing the right thingThey have no answer for the fact I have been reaching out since September *** into their mistake Now months later their response is sorry not sorry give us more moneyDEPLORABLE My friend who is also waiting for his order since September with no tracking number was waiting to file his complaints and dispute the charge until he saw how they handled my situationSafe to say that after this he will be reporting as wellI wish I never did business with this placeBUYER BEWARE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Just wanted to make it clear that it was the fact the product was not available and not due to a size change as they indicatedI only received the product after filing this complaint prompting them to act.
See attachments
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read Served Freshs' response and I respectfully disagree I originally placed my order December *, I received of the items and a note that said if I don't receive my last item within weeks that I should call I tried to do that and in fact I gave them more than two weeks and they never answered the phone so I sent a message via *** They only called me AFTER I contacted *** for a refund/complaint I have receipts, social media posts, *** correspndonce, emails where I have tried to reach them to resolve each and every issue and getting a response is hit or missThis originally went through *** customer service who told me I was scammed Because I had talked to MrElijah H*** I closed my case with *** thinking I would get my last item I did not I was also told to return the sweater for exchange and they never picked up the package per *** That is not my fault I have in an email where they said weeks ago my items would be shipped and I would also be reimbursed for all my shipping costs that I have incured My last email to them was on April *** and I still have not received a response My last phone call was yesterday, April *** and no one answers The message says that there phone system is down and has said that for weeks At this point I no longer want to do business with them since they can't provide the merchandise I paid for in full Not only that, they are not taking responsibility for what they are not doing which is making this situation rightI have no reason to go back and forth for four months about clothing I could be doing something else but it's the principle and I work hard for my money!I would like a refund for the shirt, the crewneck and the money I spent sending the crewneck back to them twice I am very disappointed Again, I have documentation of everything but for now I have attached some of the emails as well as my UPS receipts
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer's order was shipped and delivered as promised.Customer returned item for refund.Per our Terms & Conditions policy (located here: *** ) we do not issue refundsStore credit or exchanges only.Customer has been emailed a store credit for
the full amount of her original purchase.Attached are our Terms & Conditions policy and proof of our initial shipment to customer.Kind regards,ServedFresh™
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It s been allost months now since I placed this order and I did not receive anythingI ve been directly in contact with ServedFresh to sort this out, they had confirmed the item was not shipped, therefore I do not understand this email pretending they shipped the item, and do not mind reshipping itThey know for facts I did not receive anything and whatever their system says, no one is going to make me believe it s not possible to track a shipment with a tracking number! They are just lyingMoreover, I never saw a company that was ready to resend some items to a customer free of charges if they can prove the order was really shippedIn their last email they confirmed they knew I did not receive my order after all this time, and'pretended they would ship it as soon as the ordered item would be available (and even if I knew I was not supposed to wait that long, I accepted their response and they even responded they werr grateful for my patience)Now that I see their lack of consistency given the response they gave you, and that does not reflect the reality of the situation, and the fact that they don t even mind lying, probably to restore a positive image they don t even deserve on the internet because of the poor customer service and poor customer experience they give to several clients, I just want a refund ASAPThey are too unreliable I just want my money back!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer comment does not qualify as a complaint.For questions and concerns regarding shipping customer must contact ###-###-####.We consider this matter closed
Good afternoon,Customer received ONE of the TWO items purchased from Order Number *** on July ***, 2016.Attached is a screenshot of delivery confirmation.Customer was informed by LETTER, EMAIL, and PHONE of up-to-date order status but continued tobombard our customer service staff with repetitive
questions, threats and insults.Per our discussion with customer yesterday, Order Number *** was cancelled and refunded due tocustomer's incessant disposition regarding a back-ordered item AFTER customer received ONE of the TWO items ordered.A a result, customer's order was cancelled and payment for outstanding item was refunded.Customer is not due $72.00.Customer is due exactly $as customer already received half of their order originally purchased for $with 20% OFF.Attached is a screenshot of the order cancellation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI filed my complaint on 5/**/around 11:30pmAt the time the complaint was filed I did not hear back from the business regarding the matterIn checking my emails this morning 5/**/16, I found the Revdex.com message notifications and a response from the businessI am glad the matter was handled and does not require further actions
Sincerely,
*** ***
Hello,Per our Terms & Conditions policy, exchanges can only be accommodated as items are available.Customer's exchange will be fulfilled according to our restocking schedule.If customer prefers not to wait any longer a store credit can be issued as we do not issue refunds.Kind
regards,ServedFresh™
Hello,After further review and communication with customer's local post office it has been determined that package was shipped and delivered.We have attached a screenshot confirming delivery by ***.As a result ServedFresh™ is unable to refund customer for this itemIf customer would like to discuss this matter further, they should email *** as this is not a Revdex.com issue.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I placed my original order on 12/**/with a notice (attached) that the items would ship within 7-days. This was information and had I known about the other complaints listed on the Revdex.com website, I would not have ordered from this company at allThe sweatshirt was for a birthday in late January. When the item did not come with the first order I sent an email on 2/*/(attached) to the company notifying them to cancel of the sweatshirtsObviously the item had not been completed at the time or else it would have been shipped, correct? The sweatshirt ended up not shipping until 2/**/(attached) which was a full two weeks after my email, phone call and notification through the website were madeI would like to return the item for a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Similar to the first two, customer's additional item will arrive in separate package in accordance with the timeframe specified on our website for this particular itemInformation regarding third item was included with the first.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My order never shipped within 7-business daysSo I do not want a store credit I just want my money backIf not I will proceed to small claims courtWhen my friend spoke with someone there it was told I would still get my t-shirts plus free ones and my money would be refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer was advised that due to an incomplete and unverified address their package was returned to our shipment facility.Incorrect address information is the sole responsibility of the customerThis information was verbally explained to the customerlast weekHowever, customer proceeded to
with verbal tirade's on social media in an attempt to defame the ServedFresh™ brand name.As instructed, customer must contact customer service by phone at ###-###-#### during business hours to resolve this issueas opposed to unnecessary claims with Revdex.com.Kind regards,ServedFresh™
Hello,All products are handmade.Customer has already received portion order.Delays can be experienced due to a large volume of orders placed while this is not ideal,this information IS readily available on our website prior to ordering.In any event, customer's order will be shipped within the next few days.Kind regards,ServedFresh™
Hello,We are not sure why we received a second complaint notification regarding this order.Quite frankly, we are completely bewildered by her accusations and innuendo.Attached are screenshots fully documenting this customers MEDIUM RISK LEVEL for FRAUD (STATUS).We do not determine her status as this information is automatically generated by our fraud detection filters.This information was throughly explained to the customer by phone and customer claimed to understand.In fact, authorization was necessary to prior to shipment.In any event all items have been shipped and the *** Tracking Numbers have been emailed to the customer.Kind Regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The FULL shipment was not deliveredAgain, only out of the items that were paid for were actually shipped to my addressThe images attached from the merchant is proof that they shipped something but not necessarily ALL of the items paid forI have correspondence from them verifying that this item was never shipped and in fact canceledIf this was shipped in its entirety, why would this email correspondence occur since Feb *** until Mar ***?? Again, I am not seeking a refund on the entire purchase amount but the amount of the item that was not shippedIn the attached emails, you will see where I was told I should expect a refund with 3-daysAgain, if it was shipped in its entirety, why would they agree to a refund? You will also see in the attachment that several attempts were made on my part to reach out to them regarding the status of the refund with further communication on their end.No need to reach out to the postal service because it was NEVER sent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
ID ***After the Revdex.com contacted the companyShortly after I received a shipment confirmation stating that my t-shirt was on its wayThank you for assisting me with this matterBest, *** ***
Sincerely,
*** ***
Hello, We have attached a copy of the shipping label as proof of shipmentThe item was shipped today and that tracking number will update within hours.Our shipping policy and refund policy is as follows:DeliveryPurchased items will be shipped within 7-business days of the orderPlease
allow up to weeks for delivery to arriveGovernment observed holidays, inclement weather conditions and Sundays (when Post Offices are closed) impact timeframe. If you still have not received your purchase after weeks, please notify *** as shipping times vary with product availabilityYou will receive an email from us via *** when your order has been confirmed and ready to ship.Prices, Shipping & Handling ChargesAll orders are shipped via ***Rates are calculated through *** calculatorInternational orders are shipped *** Flat Rate, all applicable customs fees, taxes and duties are the sole responsibility of the customerCustoms authorities require that we state the retail cost of your order directly on your packagePlease contact *** if you have any questions.Product AvailabilityAlthough availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate deliveryWe reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any orderIf there is any revision, discontinuance, or cessation, we may, in our discretion, ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.Sale Price AdjustmentsIf an item you have purchased is reduced in price within ONE week of your order date, it is at the company's discretion to give a price adjustment.Return PolicyNo refundsExchange and store credit only.All exchanges are dependent on existing stockNotice must be given to *** within days for any problems or concerns with merchandiseItems must be in their original packaging, in as-new condition with both the packing slip and merchandise return form completedAny store credit we issue will be valid for days from the date of issuanceServedFresh™ is not responsible for shipping charges for returnsPlease note: all orders processed with a discount code or sale price are final sale and may not be returned. Please note that our shipping in outsourced and we have to sometimes account for delays in shipping due to product quality and delays in productionIn any event this item was shipped todayWe appreciate the customers patience and understanding in this matterWe would like to offer the customer 20% off of their next order with usKind regards, ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not acceptable for the business to hold my money hostage for now over daysI have spent weeks trying to contact them and not until I contact Revdex.com and flood social media with their poor business practices do they respond after days! I will not be giving you 6$ for shippingI paid you in full for a item back in September that did not include shipping so you cant charge me back for it now I no longer what your item the need for it is long past dueThe only acceptable response is to return the money you have taken from meThis business has no customer service They do not return messages and they are rude when you ask them for helpIts against the law to take money for goods not received Im not going away and will continue to post daily about these poor business practices until my funds have been restored. Just by reading all their Revdex.com complaints its evident they are no stranger to issues such as this and continue to mistreat customersIve already signed my fraud affidavit with the bank and visa and will submit a complaint to the FTC today since its clear this " business" has no interest in doing the right thingThey have no answer for the fact I have been reaching out since September *** into their mistake Now months later their response is sorry not sorry give us more moneyDEPLORABLE My friend who is also waiting for his order since September with no tracking number was waiting to file his complaints and dispute the charge until he saw how they handled my situationSafe to say that after this he will be reporting as wellI wish I never did business with this placeBUYER BEWARE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Just wanted to make it clear that it was the fact the product was not available and not due to a size change as they indicatedI only received the product after filing this complaint prompting them to act.
See attachments
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read Served Freshs' response and I respectfully disagree I originally placed my order December *, I received of the items and a note that said if I don't receive my last item within weeks that I should call I tried to do that and in fact I gave them more than two weeks and they never answered the phone so I sent a message via *** They only called me AFTER I contacted *** for a refund/complaint I have receipts, social media posts, *** correspndonce, emails where I have tried to reach them to resolve each and every issue and getting a response is hit or missThis originally went through *** customer service who told me I was scammed Because I had talked to MrElijah H*** I closed my case with *** thinking I would get my last item I did not I was also told to return the sweater for exchange and they never picked up the package per *** That is not my fault I have in an email where they said weeks ago my items would be shipped and I would also be reimbursed for all my shipping costs that I have incured My last email to them was on April *** and I still have not received a response My last phone call was yesterday, April *** and no one answers The message says that there phone system is down and has said that for weeks At this point I no longer want to do business with them since they can't provide the merchandise I paid for in full Not only that, they are not taking responsibility for what they are not doing which is making this situation rightI have no reason to go back and forth for four months about clothing I could be doing something else but it's the principle and I work hard for my money!I would like a refund for the shirt, the crewneck and the money I spent sending the crewneck back to them twice I am very disappointed Again, I have documentation of everything but for now I have attached some of the emails as well as my UPS receipts
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer's order was shipped and delivered as promised.Customer returned item for refund.Per our Terms & Conditions policy (located here: *** ) we do not issue refundsStore credit or exchanges only.Customer has been emailed a store credit for
the full amount of her original purchase.Attached are our Terms & Conditions policy and proof of our initial shipment to customer.Kind regards,ServedFresh™
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It s been allost months now since I placed this order and I did not receive anythingI ve been directly in contact with ServedFresh to sort this out, they had confirmed the item was not shipped, therefore I do not understand this email pretending they shipped the item, and do not mind reshipping itThey know for facts I did not receive anything and whatever their system says, no one is going to make me believe it s not possible to track a shipment with a tracking number! They are just lyingMoreover, I never saw a company that was ready to resend some items to a customer free of charges if they can prove the order was really shippedIn their last email they confirmed they knew I did not receive my order after all this time, and'pretended they would ship it as soon as the ordered item would be available (and even if I knew I was not supposed to wait that long, I accepted their response and they even responded they werr grateful for my patience)Now that I see their lack of consistency given the response they gave you, and that does not reflect the reality of the situation, and the fact that they don t even mind lying, probably to restore a positive image they don t even deserve on the internet because of the poor customer service and poor customer experience they give to several clients, I just want a refund ASAPThey are too unreliable I just want my money back!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer comment does not qualify as a complaint.For questions and concerns regarding shipping customer must contact ###-###-####.We consider this matter closed
Good afternoon,Customer received ONE of the TWO items purchased from Order Number *** on July ***, 2016.Attached is a screenshot of delivery confirmation.Customer was informed by LETTER, EMAIL, and PHONE of up-to-date order status but continued tobombard our customer service staff with repetitive
questions, threats and insults.Per our discussion with customer yesterday, Order Number *** was cancelled and refunded due tocustomer's incessant disposition regarding a back-ordered item AFTER customer received ONE of the TWO items ordered.A a result, customer's order was cancelled and payment for outstanding item was refunded.Customer is not due $72.00.Customer is due exactly $as customer already received half of their order originally purchased for $with 20% OFF.Attached is a screenshot of the order cancellation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI filed my complaint on 5/**/around 11:30pmAt the time the complaint was filed I did not hear back from the business regarding the matterIn checking my emails this morning 5/**/16, I found the Revdex.com message notifications and a response from the businessI am glad the matter was handled and does not require further actions
Sincerely,
*** ***
Hello,Customer's order was refunded due to unavailability of product and should contact ServedFresh™ for refund authorization code.Thanks,ServedFresh™