Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The claim was filed because no one responded to emails that were sentI was told the replacement would be shipped within 24-hours (September ***) and require a signature, I went out of my way to make arrangements to be homeWe discussed this, and I have all 25+ emails to prove thisThis was almost months ago, I always allowed the 24-hours required for a responseI waited weeks and received no responseHow else was I to get in contact with the company? I have years of experience in customer service, and this is very unfair to customersThere are many complaints about how you all treat your customersI've shopped here before and had a perfect experienceI'm not sure what has occurred to cause these type of issuesIf you all are not willing to replace it, I would like to get my money backI didn't receive the productAnd after coming to an agreement to fix this issue, no one followed upThat's not my fault In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,In spite of the customers insults and sentiments regarding our brand, we took the initiative to create and send a BRAND NEW custom item to the customer free of charge.Due to the sheer volume of orders being fulfilled daily during peak holiday season, [redacted] Tracking Information may not update quickly.Customer should check the status within hours.We understand the customers frustration with the extended delay.However that was beyond our control as this item was previously shipped.In any event, hopefully this solution will satisfy the customer who has been more argumentative as opposed to solution orientated.Happy Holidays,ServedFresh™
Hello,We are unsure why customer continues to contact us and the Revdex.com in regards to this issueCustomer has already been refunded.Refund notification was also emailed to the address on file over a week agoCustomer continues to disregard correspondence and harass ServedFresh™ for information already provided to themCustomer should be closed and removed as we have attached a screenshot of refund already processed.ServedFresh™
Customer contacted ServedFresh™ and was shown evidence that ALL items were shipped in the same package and delivered at the same time.Attached are the original transaction invoice, packing slip, and delivery confirmation from ***.As a one-time courtesy we explained to customer that in lieu of this proof we would ship an additional complimentary item.We are unclear why customer filed unnecessary claim with Revdex.com after our correspondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not done anything to help the situation they have only angered me.they have been unprofessional with me and past customersI will not be played like a foolI want my money back They only repeat the same thing from the order page (which I mentioned first in our emails )Im being jerked around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] I see a different staff member is responding to this complaintYou could have at least spelled my name rightI will never do business with this awful companyA company that doesn't like to own up to their mistakesGreat products, but customer service is poor Thank you again for lyingCustomers BEWARE of their liesI can screenshot tooAttached is the screenshot of a partial refund of $and not $for the shirtCheck the timestampI received the email yesterday from [redacted] at 8:22pm CSTI will accept this partial refund as I no longer want nothing to do with this company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On March *,I filed this complaintI was contacted by Ethan at servedfresh within a few hours of my complaintHe attempted to apologize for the company's customer serviceHe explained that one of my items had shipped and that my other item would ship within the next weekI was offered an additional item for my troubles and given a different email to use for communicationEthan informed me that he checks this email himslefOn March **, I sent an email requesting an update on my orderTo date, I have not received a response Servedfresh communicated to the Revdex.com that my purchase was flagged for fraudHowever, this was never communicated to meI allowed the Revdex.com to close my original complaint because I was assured that my remaining item would be shippedIt has now been more than days and I have not received my item from the company and I have not received a response to my email communication to EthanThis company has terrible customer service and shows no urgency in getting customer's their itemsThey are however concerned with their reputation, but not enough to keep their word In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Based on our records, customer's account of what transpired is completely inaccurate.Customer placed an order for two items but had an unverified address which caused a delay with order fulfillment.Customer was informed by phone and email of this issue yet proceeded to email ServedFresh™using foul language (see attached as one example) on several occasions.Customer was informed by email when first and second product would ship after address was verified.See attached delivery confirmation of first item, [redacted] Tracking Number for second item, as well as correspondence with customer regarding this issue.Customer consistently exhibits blatant disregard for policy, effective communication, respect for our staff.We find this claim unwarranted and unnecessary.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Served Fresh only contacted me after I posted my displeasure with their services on a social media siteI was informed that they did not receive a package that I returned to them via [redacted] on until and I still have NO PRODUCT AND NO REFUND!!! Also they have not communicated back with me after [redacted] stated that he will keep me informed on how this issue will be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,We are completely confused by this claim within the Revdex.com's system.Per our previous response to this issue customer needs to email [redacted] for detailed information regarding returns/exchanges.This is an unnecessary claim within the Revdex.com's system.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No! Unacceptable I received an email last week stating I would get a shipping confirmation this week Monday or Tuesday!!!! It's been over a month!!!! I have been patient I waited the timeframe no where on your sight do it say this item is on back order!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have received a response from the business saying that my order is not in stock and that it has been cancelledI still haven't received a refund from themThey did not mention anything about me receiving a refund in the email that I received from themThat's all I want to resolve this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello:I have not received my refund is this very annoying and stressfulThis is unfair that they have taken almost months to not give me my item and then not give me my refundThe image they showed does not solve the solution of me not receiving my refundThey should electronically give me my refund since I have not given me it yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are completely bewildered as to why this customer filed a claim with this bureau.As per the item description we attached to this correspondence, this item was scheduled to ship within 3-weeks due to high demand.Additionally our Terms & Conditions (also attached) clearly state items ship within 7-days not including holidays and/or weekends when post offices are closed.In any event, this item has already been shipped and the [redacted] Tracking Information was emailed to the address on file.It is unfortunate that customer's who do not fully read our shipping schedule are allowed file these claims andtax our resources to address.Kind Regards,ServedFresh™
Hello,Customer's transaction returned in our system as having a Medium Risk of Fraud.Customer's billing address did not match credit card nor did customer's zip code.See attached screenshots for documentation of customer's risk status.We are strongly advised by our Loss Prevention Department not to ship any productsthat do not meet this criteria.Customer was notified by email their fraudulent transaction was cancelled and they were refunded in full.As a business that prides ourselves on protecting our valued customers and ourselves from heightened credit cardwe are unable to fulfill this order.Kind regards,ServedFresh™
Good afternoon,We are completely bewildered as to why this customer filed a claim with this bureau.As per the item description we attached to this correspondence, this item was scheduled to ship within 3-weeks due to high demand.Additionally our Terms & Conditions (also attached) clearly state items ship within 7-days not including holidays and/or weekends when post offices are closed.In any event, this item has already been shipped and the [redacted] Tracking Information was emailed to the address on file.It is unfortunate that customer's who do not fully read our shipping schedule are allowed file these claims andtax our resources to address.Kind Regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received my merchandise, or a tracking number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I rather have the outcome of situation posted on the Revdex.com site if you would like to personally reach out to me you have all of my information please feel free to call me or email me , but I will keep this open with the Revdex.com until we get this resolved Also because as you can see I have sent emails in the past and have never received a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The claim was filed because no one responded to emails that were sentI was told the replacement would be shipped within 24-hours (September ***) and require a signature, I went out of my way to make arrangements to be homeWe discussed this, and I have all 25+ emails to prove thisThis was almost months ago, I always allowed the 24-hours required for a responseI waited weeks and received no responseHow else was I to get in contact with the company? I have years of experience in customer service, and this is very unfair to customersThere are many complaints about how you all treat your customersI've shopped here before and had a perfect experienceI'm not sure what has occurred to cause these type of issuesIf you all are not willing to replace it, I would like to get my money backI didn't receive the productAnd after coming to an agreement to fix this issue, no one followed upThat's not my fault In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,In spite of the customers insults and sentiments regarding our brand, we took the initiative to create and send a BRAND NEW custom item to the customer free of charge.Due to the sheer volume of orders being fulfilled daily during peak holiday season, [redacted] Tracking Information may not update quickly.Customer should check the status within hours.We understand the customers frustration with the extended delay.However that was beyond our control as this item was previously shipped.In any event, hopefully this solution will satisfy the customer who has been more argumentative as opposed to solution orientated.Happy Holidays,ServedFresh™
Hello,We are unsure why customer continues to contact us and the Revdex.com in regards to this issueCustomer has already been refunded.Refund notification was also emailed to the address on file over a week agoCustomer continues to disregard correspondence and harass ServedFresh™ for information already provided to themCustomer should be closed and removed as we have attached a screenshot of refund already processed.ServedFresh™
Customer contacted ServedFresh™ and was shown evidence that ALL items were shipped in the same package and delivered at the same time.Attached are the original transaction invoice, packing slip, and delivery confirmation from ***.As a one-time courtesy we explained to customer that in lieu of this proof we would ship an additional complimentary item.We are unclear why customer filed unnecessary claim with Revdex.com after our correspondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not done anything to help the situation they have only angered me.they have been unprofessional with me and past customersI will not be played like a foolI want my money back They only repeat the same thing from the order page (which I mentioned first in our emails )Im being jerked around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] I see a different staff member is responding to this complaintYou could have at least spelled my name rightI will never do business with this awful companyA company that doesn't like to own up to their mistakesGreat products, but customer service is poor Thank you again for lyingCustomers BEWARE of their liesI can screenshot tooAttached is the screenshot of a partial refund of $and not $for the shirtCheck the timestampI received the email yesterday from [redacted] at 8:22pm CSTI will accept this partial refund as I no longer want nothing to do with this company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On March *,I filed this complaintI was contacted by Ethan at servedfresh within a few hours of my complaintHe attempted to apologize for the company's customer serviceHe explained that one of my items had shipped and that my other item would ship within the next weekI was offered an additional item for my troubles and given a different email to use for communicationEthan informed me that he checks this email himslefOn March **, I sent an email requesting an update on my orderTo date, I have not received a response Servedfresh communicated to the Revdex.com that my purchase was flagged for fraudHowever, this was never communicated to meI allowed the Revdex.com to close my original complaint because I was assured that my remaining item would be shippedIt has now been more than days and I have not received my item from the company and I have not received a response to my email communication to EthanThis company has terrible customer service and shows no urgency in getting customer's their itemsThey are however concerned with their reputation, but not enough to keep their word In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Based on our records, customer's account of what transpired is completely inaccurate.Customer placed an order for two items but had an unverified address which caused a delay with order fulfillment.Customer was informed by phone and email of this issue yet proceeded to email ServedFresh™using foul language (see attached as one example) on several occasions.Customer was informed by email when first and second product would ship after address was verified.See attached delivery confirmation of first item, [redacted] Tracking Number for second item, as well as correspondence with customer regarding this issue.Customer consistently exhibits blatant disregard for policy, effective communication, respect for our staff.We find this claim unwarranted and unnecessary.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Served Fresh only contacted me after I posted my displeasure with their services on a social media siteI was informed that they did not receive a package that I returned to them via [redacted] on until and I still have NO PRODUCT AND NO REFUND!!! Also they have not communicated back with me after [redacted] stated that he will keep me informed on how this issue will be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,We are completely confused by this claim within the Revdex.com's system.Per our previous response to this issue customer needs to email [redacted] for detailed information regarding returns/exchanges.This is an unnecessary claim within the Revdex.com's system.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No! Unacceptable I received an email last week stating I would get a shipping confirmation this week Monday or Tuesday!!!! It's been over a month!!!! I have been patient I waited the timeframe no where on your sight do it say this item is on back order!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have received a response from the business saying that my order is not in stock and that it has been cancelledI still haven't received a refund from themThey did not mention anything about me receiving a refund in the email that I received from themThat's all I want to resolve this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This order has been cancelled and refunded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello:I have not received my refund is this very annoying and stressfulThis is unfair that they have taken almost months to not give me my item and then not give me my refundThe image they showed does not solve the solution of me not receiving my refundThey should electronically give me my refund since I have not given me it yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Customer's order was cancelled and refunded weeks ago.Attached is a screenshot confirming order cancellation.Kind regards,ServedFresh™
We are completely bewildered as to why this customer filed a claim with this bureau.As per the item description we attached to this correspondence, this item was scheduled to ship within 3-weeks due to high demand.Additionally our Terms & Conditions (also attached) clearly state items ship within 7-days not including holidays and/or weekends when post offices are closed.In any event, this item has already been shipped and the [redacted] Tracking Information was emailed to the address on file.It is unfortunate that customer's who do not fully read our shipping schedule are allowed file these claims andtax our resources to address.Kind Regards,ServedFresh™
Hello,Customer's transaction returned in our system as having a Medium Risk of Fraud.Customer's billing address did not match credit card nor did customer's zip code.See attached screenshots for documentation of customer's risk status.We are strongly advised by our Loss Prevention Department not to ship any productsthat do not meet this criteria.Customer was notified by email their fraudulent transaction was cancelled and they were refunded in full.As a business that prides ourselves on protecting our valued customers and ourselves from heightened credit cardwe are unable to fulfill this order.Kind regards,ServedFresh™
Good afternoon,We are completely bewildered as to why this customer filed a claim with this bureau.As per the item description we attached to this correspondence, this item was scheduled to ship within 3-weeks due to high demand.Additionally our Terms & Conditions (also attached) clearly state items ship within 7-days not including holidays and/or weekends when post offices are closed.In any event, this item has already been shipped and the [redacted] Tracking Information was emailed to the address on file.It is unfortunate that customer's who do not fully read our shipping schedule are allowed file these claims andtax our resources to address.Kind Regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received my merchandise, or a tracking number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I rather have the outcome of situation posted on the Revdex.com site if you would like to personally reach out to me you have all of my information please feel free to call me or email me , but I will keep this open with the Revdex.com until we get this resolved Also because as you can see I have sent emails in the past and have never received a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]