Hello,Based on our records this order was cancelled as customer's transaction returned in our system ashaving an unverified address.Email correspondence regarding this issue was sent to customer on August *** and September ***.Customer must contact ###-###-#### for additional assistance for
this matter.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beI have not received any of my order please provide tracking information to partial order that has been shipped In addition the website advises of delays but no more than days which we are well beyond.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,While we appreciate feedback from this long-standing customer, we find the commentary completely absurd.Customer has ordered multiple items from ServedFresh™ on four separate occasions.Each and every time customer received ALL merchandise.Order referenced by complaint had ONE back ordered item
that customer preferred to have refunded due to delay.While our Terms & Conditions state no refunds, as evidenced by screenshot of our policy we attached -as a courtesy we cancelled customer's order roughly two months ago on January *** at 4:06PM.If customer refund did not reflect in her account it could have been attributed to the timeframe in which the order was initially placed.We will be sure to investigate this issue and make any amends necessary to resolve this issue.However, negative comments made on ANY Social Media platform will always be deleted as Social Media is not our channel of customer serviceReason being we cannot verify the authenticity of any remarks on Social Media Platforms.Kind regards,ServedFresh™
Hello,Customer's order was delayed due to Medium Risk of Fraud status that returned in our system (see attached).This is an automated process generated by our payment vendor due to multiple failed payment attempts.Based on our records customer's order was since been shipped but customer requested
refund afterward.Order was cancelled as per customer request.To process refund we must first receive returned merchandise from customer.Kind Regards,ServedFresh™
Hello,Customer was informed of delayed shipment of package.Customer order is scheduled to ship within the next few days.If not, customer will be refunded in full.Kind regards,ServedFresh™
Hello,We are not sure why we have received this claim.Per information provided by the customer, initial item WAS delivered with letter explaining why second item did not ship (see attached letter for delivery confirmation).Back order letter clearly states item will be shipped at a later
date.Thus, customer received correspondence indicating exactly what transpired.In any event, customer indicated they would like to receive (second item) which is scheduled to be shippedshortly.Kind regards,ServedFresh™
Hello,We have retrieved ALL mail from our courier and have yet to receive this item.This issue is not a Revdex.com issue for ServedFresh™ but rather a complaint that should be filed with the postal courier.Upon receipt of this returned item we will notify the customer and address this issue.As our policy states we cannot proceed with an exchange until we received the item that we originally sent.For personal assistance customer can give us a call at ###-###-#### during business hours.Kind Regards,ServedFresh™
Hello,Customer has been refunded for outstanding item (Trap Wars Tee).Attached is a screenshot of the order cancellation and refund.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello,Per our previous discussions with this customer, their order was cancelled several weeks ago.Attached are two screenshots documenting refund to customer on August ***This information was also provided to this customer by email on two occassions.Customer was advised never to shop with
ServedFresh™ due to their inability to comprehend Terms & Conditions Policy as well as their flippant and disrespectful language with our Customer Service Team. Kind Regards,ServedFresh™
Hello,Customer was informed of the delays (via email) with order fulfillment and expressed no concerns.Correspondence to customer attached.Customer's package will be shipped upon completion of delayed production within the next few days.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What's absurd is still not receiving my refund as promised via check in the mail when I was last able to reach a representative on 2/**/For the record, there were two orders that had backordersI'm not a customer that didn't communicate, wait patiently or just wake up one day and start complainingEven this in itself is time consuming having to go back and forthWhat's absurd is a company such as yourself finds that when a consumer asks about their order on social media it's viewed as a negative commentWhat furthermore is there to investigate a refund that is owed? I just called and received a voicemail message that "phones are down." Please do your part as promised with mailing my refund checkJust came from the post office and still nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer will be mailed a check within 3-days for full amount of their purchaseand return shipment of in an effort to resolve this ongoing issue.ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
NoYou have failed to comprehend how to run a legitimate businessI have my money and you have another documented complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Upon further review of this transaction it was determined all items were sentIf customer states otherwise we need to file a claim with the courier.We are unsure why customer repeatedly responds within Revdex.com when we have instructed them of the proper procedure to resolve this issue.We cannot refund an item that already reflects as delivered upon investigation without an insurance claim being filed.Kind regards,ServedFresh™
Hello,We have reviewed the information provided by *** *** and find his Revdex.com claim inaccurate and unwarranted.*** *** received two out of three items he purchased during the holidays with no issuesAt that time he was also informed that the third item was on back-order due to the
complexity in production and extremely high demand for that itemHe expressed no concerns.He contacted us in regards to his back order item and we expressed the status did not change.At no time did he express concerns and was satisfied with the extended delay.Additionally, we had no knowledge of a package returned to us for exchange by ***.We are located directly across the street from our local Postal Courier who delivers mail daily and received no parcel from *** ***s.We received no *** *** or *** package from *** *** either.Ultimately, we cannot be held responsible for the actions of any ATTEMPT at delivery to us.Additionally, our Terms & Conditions clearly state exchanges must be returned within days as all items are custom and exclusive. We recommend *** *** give us a call to resolve this issue as we haven attempted to contact him numerous times by phone but reached his voicemail.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau]
I just wanted my items in a timely manner Maybe they are not reading the emails that were sent by their company I returned the Believe them crewneck to exchange for a small twice and still have not received it back I never received the Trap Wars shirt that I ordered December *, I would just like to know how we can resolve this today We keep going back and forth and I still have not received anything for items that I paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Based on the shipping schedule documented on our website (for this product) prior to purchase we are unclear whycustomer filed a claim.Customer was informed via email their package would ship Thursday or Friday of week ending Sunday April *** and expressed noconcerns (see attached
correspondence)As a result of this unnecessary, unwarranted claim we have cancelled the customer's order and refunded them in full.See attached documentation of cancelled order.It is imperative for customer to throughly review all information on our website prior to purchase to avoid confusion.Customer should also express concerns to us to mitigate any issues prior to filing claims.Kind regards,ServedFresh™
Hello,Based on our records this order was cancelled as customer's transaction returned in our system ashaving an unverified address.Email correspondence regarding this issue was sent to customer on August *** and September ***.Customer must contact ###-###-#### for additional assistance for
this matter.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beI have not received any of my order please provide tracking information to partial order that has been shipped In addition the website advises of delays but no more than days which we are well beyond.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,While we appreciate feedback from this long-standing customer, we find the commentary completely absurd.Customer has ordered multiple items from ServedFresh™ on four separate occasions.Each and every time customer received ALL merchandise.Order referenced by complaint had ONE back ordered item
that customer preferred to have refunded due to delay.While our Terms & Conditions state no refunds, as evidenced by screenshot of our policy we attached -as a courtesy we cancelled customer's order roughly two months ago on January *** at 4:06PM.If customer refund did not reflect in her account it could have been attributed to the timeframe in which the order was initially placed.We will be sure to investigate this issue and make any amends necessary to resolve this issue.However, negative comments made on ANY Social Media platform will always be deleted as Social Media is not our channel of customer serviceReason being we cannot verify the authenticity of any remarks on Social Media Platforms.Kind regards,ServedFresh™
Hello,Customer's order was delayed due to Medium Risk of Fraud status that returned in our system (see attached).This is an automated process generated by our payment vendor due to multiple failed payment attempts.Based on our records customer's order was since been shipped but customer requested
refund afterward.Order was cancelled as per customer request.To process refund we must first receive returned merchandise from customer.Kind Regards,ServedFresh™
Hello ***,Customer's refund was processed weeks ago.Customer should check *** account balance to confirm.Kind regards,ServedFresh™
Hello,Customer was informed of delayed shipment of package.Customer order is scheduled to ship within the next few days.If not, customer will be refunded in full.Kind regards,ServedFresh™
Hello,We are not sure why we have received this claim.Per information provided by the customer, initial item WAS delivered with letter explaining why second item did not ship (see attached letter for delivery confirmation).Back order letter clearly states item will be shipped at a later
date.Thus, customer received correspondence indicating exactly what transpired.In any event, customer indicated they would like to receive (second item) which is scheduled to be shippedshortly.Kind regards,ServedFresh™
Hello,We have retrieved ALL mail from our courier and have yet to receive this item.This issue is not a Revdex.com issue for ServedFresh™ but rather a complaint that should be filed with the postal courier.Upon receipt of this returned item we will notify the customer and address this issue.As our policy states we cannot proceed with an exchange until we received the item that we originally sent.For personal assistance customer can give us a call at ###-###-#### during business hours.Kind Regards,ServedFresh™
Hello,Customer has been refunded for outstanding item (Trap Wars Tee).Attached is a screenshot of the order cancellation and refund.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello,Per our previous discussions with this customer, their order was cancelled several weeks ago.Attached are two screenshots documenting refund to customer on August ***This information was also provided to this customer by email on two occassions.Customer was advised never to shop with
ServedFresh™ due to their inability to comprehend Terms & Conditions Policy as well as their flippant and disrespectful language with our Customer Service Team. Kind Regards,ServedFresh™
Hello,Customer was informed of the delays (via email) with order fulfillment and expressed no concerns.Correspondence to customer attached.Customer's package will be shipped upon completion of delayed production within the next few days.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What's absurd is still not receiving my refund as promised via check in the mail when I was last able to reach a representative on 2/**/For the record, there were two orders that had backordersI'm not a customer that didn't communicate, wait patiently or just wake up one day and start complainingEven this in itself is time consuming having to go back and forthWhat's absurd is a company such as yourself finds that when a consumer asks about their order on social media it's viewed as a negative commentWhat furthermore is there to investigate a refund that is owed? I just called and received a voicemail message that "phones are down." Please do your part as promised with mailing my refund checkJust came from the post office and still nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer will be mailed a check within 3-days for full amount of their purchaseand return shipment of in an effort to resolve this ongoing issue.ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
NoYou have failed to comprehend how to run a legitimate businessI have my money and you have another documented complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Upon further review of this transaction it was determined all items were sentIf customer states otherwise we need to file a claim with the courier.We are unsure why customer repeatedly responds within Revdex.com when we have instructed them of the proper procedure to resolve this issue.We cannot refund an item that already reflects as delivered upon investigation without an insurance claim being filed.Kind regards,ServedFresh™
Hello,We have reviewed the information provided by *** *** and find his Revdex.com claim inaccurate and unwarranted.*** *** received two out of three items he purchased during the holidays with no issuesAt that time he was also informed that the third item was on back-order due to the
complexity in production and extremely high demand for that itemHe expressed no concerns.He contacted us in regards to his back order item and we expressed the status did not change.At no time did he express concerns and was satisfied with the extended delay.Additionally, we had no knowledge of a package returned to us for exchange by ***.We are located directly across the street from our local Postal Courier who delivers mail daily and received no parcel from *** ***s.We received no *** *** or *** package from *** *** either.Ultimately, we cannot be held responsible for the actions of any ATTEMPT at delivery to us.Additionally, our Terms & Conditions clearly state exchanges must be returned within days as all items are custom and exclusive. We recommend *** *** give us a call to resolve this issue as we haven attempted to contact him numerous times by phone but reached his voicemail.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau]
I just wanted my items in a timely manner Maybe they are not reading the emails that were sent by their company I returned the Believe them crewneck to exchange for a small twice and still have not received it back I never received the Trap Wars shirt that I ordered December *, I would just like to know how we can resolve this today We keep going back and forth and I still have not received anything for items that I paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Based on the shipping schedule documented on our website (for this product) prior to purchase we are unclear whycustomer filed a claim.Customer was informed via email their package would ship Thursday or Friday of week ending Sunday April *** and expressed noconcerns (see attached
correspondence)As a result of this unnecessary, unwarranted claim we have cancelled the customer's order and refunded them in full.See attached documentation of cancelled order.It is imperative for customer to throughly review all information on our website prior to purchase to avoid confusion.Customer should also express concerns to us to mitigate any issues prior to filing claims.Kind regards,ServedFresh™