Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't have any idea what this screen shot meansMaybe it's cut offIs the order being refunded or shipping outI have an email trail of conversations too.Please provide more clarity on what this response means
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer purchased item for $with an estimated 35% off discount account appliedConsequently customer is not due $85.00.Screenshot of transaction is attached.Kind regards,ServedFresh™
Hello,Customer's order was shipped in two separate packages.*** Tracking Information reflects first parcel was shipped and delivered (screenshot of delivery confirmation attached).Second package has already shipped and we are actively communicating with ***to investigate what caused the delay of
the second package.*** Tracking Information was emailed to customer June 8th (screenshot of delivery progress attached).Customer was advised if package does not arrive we will issue a full refund however *** indicates parcel will arrive Saturday.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
Five (5) days later, I have yet to receive a response from the merchant directly, an update on the status of the order (as to when I can expect to receive it) or the merchandise itself
Sincerely,
*** ***
Hello,As per our previous response, our records reflect this item was shipped and delivered.For missing package we recommend contacting your local post office as all packages are insured.Additionally, due to unnecessary complaint we will NOT be shipping an additional item.Kind regards,ServedFresh™
Hello,As expressed via email to customer, parcel was shipped (in accordance with shipping schedule outlined prior to purchase) to the address provided and was marked as undeliverable by the United States Postal ServiceServedFresh™ did not make that determination*** did.For reference we have
attached a screenshot of the delivery progressionParcel has been returned to our facility and is currently available for re-shipmentHowever, customer must first pay re-shipment cost as initial shipment fee was FREEPer our Terms & Conditions policy located here: *** ServedFresh™ does not issue refunds as all items are created custom for each shopper.Customer has been advised of this policy and has exhibited a flippant response to these termsCustomer was also advised to contact us by phone at ###-###-#### to resolve this issue but has notCustomer's claim with the Revdex.com is unwarranted unnecessary and a direct result of the address information they entered at the time of their purchaseServedFresh™ is not liable for this issue with misinformation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes, they DID inform that it was a shipping issue the second time aroundThe first time around they said it was delayed because of the threat of Hurricane Matthew which was understandableI have voiced my opinion on social media as they do not answer and I can submit my call log if needed as proofAll responses are the same "sorry, you'll receive confirmation with 24-hours" and every time I wait with no follow up on shippingI find it unbelievable that I have to go to social media to get a response/reaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
According to their website ServedFresh partially shipped my merchandise as of today (November ***)For clarification My completed order has not been fulfilledI am requesting for my complete order be shipped to meI have attempted to contact ServedFresh on multiple occasions and they have failed to respond in any formI understand unexpected delays but I do not accept lack of communication explaining so. I have attached a screenshot of the email containing the tracking number sent today, November ***It also states that SOME ITEMS WERE SHIPPEDNot the complete order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello,We are unclear why we have received this unnecessary complaint.All customer items have been shipped and delivered via ***Customer was also emailed delayed product notifications, and all tracking information (which reflects as delivered).Attached is original transaction invoice as well as
tracking information confirming delivery of these items.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't mind resolving the issue here, but I'd like proof that you always ask all your customers to provide picture ID for online purchasesI'll require the written information for my lawyerBeing that all purchases are made online you have a process for the verification of all online orders.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint is not having my questions answeredThere is no reason why it should have taken this long for something I paid for in June and you give me a gift card for what? If I have to go through this all over again and pay shipping the $gift card means nothingYou conduct business very poorly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello ***,Based on our records your item has already been shipped, delivered and the *** Priority Mail tracking number wasemailed to the address on file. For reference we have attached a screenshot confirming delivery.We would like this invalid and unnecessary claim closed as soon as
possible.Kind regards,ServedFresh™
Hello,As a explained to the customer, we do not generate tracking information until our courier receives the package.Customer has shopped with us numerous times and received all merchandiseClearly something went wrong with this deliveryand as stated to the customer we are in the midst of
investigating this issue.For further assistance customer should call ###-###-####during business hours.Kind regards,ServedFresh™
Hello,Customer specifically requested a store credit for outstanding tee and was emailed store credit at: ***Attached are screenshots confirming the requestConsequently we are unsure why customer continues to provide information to Revdex.com.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't have any idea what this screen shot meansMaybe it's cut offIs the order being refunded or shipping outI have an email trail of conversations too.Please provide more clarity on what this response means
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Customer purchased item for $with an estimated 35% off discount account appliedConsequently customer is not due $85.00.Screenshot of transaction is attached.Kind regards,ServedFresh™
Hello,Customer's order was shipped in two separate packages.*** Tracking Information reflects first parcel was shipped and delivered (screenshot of delivery confirmation attached).Second package has already shipped and we are actively communicating with ***to investigate what caused the delay of
the second package.*** Tracking Information was emailed to customer June 8th (screenshot of delivery progress attached).Customer was advised if package does not arrive we will issue a full refund however *** indicates parcel will arrive Saturday.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
Five (5) days later, I have yet to receive a response from the merchant directly, an update on the status of the order (as to when I can expect to receive it) or the merchandise itself
Sincerely,
*** ***
Hello,As per our previous response, our records reflect this item was shipped and delivered.For missing package we recommend contacting your local post office as all packages are insured.Additionally, due to unnecessary complaint we will NOT be shipping an additional item.Kind regards,ServedFresh™
Hello,As expressed via email to customer, parcel was shipped (in accordance with shipping schedule outlined prior to purchase) to the address provided and was marked as undeliverable by the United States Postal ServiceServedFresh™ did not make that determination*** did.For reference we have
attached a screenshot of the delivery progressionParcel has been returned to our facility and is currently available for re-shipmentHowever, customer must first pay re-shipment cost as initial shipment fee was FREEPer our Terms & Conditions policy located here: *** ServedFresh™ does not issue refunds as all items are created custom for each shopper.Customer has been advised of this policy and has exhibited a flippant response to these termsCustomer was also advised to contact us by phone at ###-###-#### to resolve this issue but has notCustomer's claim with the Revdex.com is unwarranted unnecessary and a direct result of the address information they entered at the time of their purchaseServedFresh™ is not liable for this issue with misinformation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes, they DID inform that it was a shipping issue the second time aroundThe first time around they said it was delayed because of the threat of Hurricane Matthew which was understandableI have voiced my opinion on social media as they do not answer and I can submit my call log if needed as proofAll responses are the same "sorry, you'll receive confirmation with 24-hours" and every time I wait with no follow up on shippingI find it unbelievable that I have to go to social media to get a response/reaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
According to their website ServedFresh partially shipped my merchandise as of today (November ***)For clarification My completed order has not been fulfilledI am requesting for my complete order be shipped to meI have attempted to contact ServedFresh on multiple occasions and they have failed to respond in any formI understand unexpected delays but I do not accept lack of communication explaining so. I have attached a screenshot of the email containing the tracking number sent today, November ***It also states that SOME ITEMS WERE SHIPPEDNot the complete order.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello,We are unclear why we have received this unnecessary complaint.All customer items have been shipped and delivered via ***Customer was also emailed delayed product notifications, and all tracking information (which reflects as delivered).Attached is original transaction invoice as well as
tracking information confirming delivery of these items.Kind regards,ServedFresh™
Better Business ID ***, this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't mind resolving the issue here, but I'd like proof that you always ask all your customers to provide picture ID for online purchasesI'll require the written information for my lawyerBeing that all purchases are made online you have a process for the verification of all online orders.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***'s package was shipped and delivered on Monday, December ***, Please see attached proof of purchase and delivery:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint is not having my questions answeredThere is no reason why it should have taken this long for something I paid for in June and you give me a gift card for what? If I have to go through this all over again and pay shipping the $gift card means nothingYou conduct business very poorly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello This order was cancelled and the customer was issued a refund Kind regards, The Customer Service Team
Hello ***,Based on our records your item has already been shipped, delivered and the *** Priority Mail tracking number wasemailed to the address on file. For reference we have attached a screenshot confirming delivery.We would like this invalid and unnecessary claim closed as soon as
possible.Kind regards,ServedFresh™
Hello,We will investigate this matter immediately to determine the accuracy of this claim.Kind Regards,ServedFresh™
Hello,As a explained to the customer, we do not generate tracking information until our courier receives the package.Customer has shopped with us numerous times and received all merchandiseClearly something went wrong with this deliveryand as stated to the customer we are in the midst of
investigating this issue.For further assistance customer should call ###-###-####during business hours.Kind regards,ServedFresh™
Hello,Customer specifically requested a store credit for outstanding tee and was emailed store credit at: ***Attached are screenshots confirming the requestConsequently we are unsure why customer continues to provide information to Revdex.com.Kind regards,ServedFresh™