Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was no blatant disregard or lack of respect for their shipping policyThe initial email stated if I had not received the item in weeks to email themWhen I did they told me the shirt had been shipped and that I was sent a tracking numberWhen I did not receive the shirt I checked the site and it stated "unfulfilled" in regards to the items statusI Want it to be clear that it was not my lack of patience; they blatantly lied with no intention on giving me a refundThese type of business practices are not okI would like them to take ownership of that in addition to me receiving a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,We are completely bewildered by this claim as customer's order was cancelled and refunded.Customer was also notified by emailSee attached screenshots.It is imperative for our valued customer to review shipment scheduled prior to ordering.Difficulties comprehending clear and concise information is detrimental to our order fulfillmentpolicies.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable business practices. I will pursue legal action In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Hello,Shipment timeframe for this order states 7-days not including weekends or holidays.For reference we have attached a screenshot of the product description outlining delivery expectations.Customer's order is scheduled to ship this week in accordance with that timeframe.Customer will receive [redacted] Tracking Information by email at the time of shipment.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response speaks for itselfIt takes up to 7-days to ship an order, it's going on weeks and still no shirtThey claim 1% get the custom product then try to use Revdex.com to make some kind of fraudI have yet to receive my order so no fraud is being doneThey respond to emails 24- hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicateThe only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for weeks with no communication is trying to cause fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received my item Yes, the money is in the process of being refunded but it is highly unprofessional and terrible customer service for this company to lie about the status of my item!!! I placed the order before some people and they received the same item before I have This is horrible! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We are unclear why this customer filed a claim for non-receipt for this product.We notified each customer who purchased this garment that it was discontinued due to circumstances involving the University it represented.Emails were sent to this customer on two occasions and a phone call (with voicemail) was made to relay this information.Customer should call [redacted] for assistance as instructed in our communications as we have no previous correspondence on record from this person.Kind regards,ServedFresh™
Based on our records this item was shipped however; we see no updates in the [redacted] systemWe have not issues reshipping this item free or charge to the customerAs soon as we have the details of the reshipment I will provide that information to you
Hello,Customer's order has returned in our system as having a Medium Risk of Fraud (See attached)Customer Risk Level status delayed the shipment of order as their payment and transaction did not fully process initiallyCustomer was advised of this information and informed their package would ship as soon as possible upon transaction approve by our fraud filtration system.Kind regards, ServedFresh™
Hello,Customer expressed concerns regarding timeframe of the shipment of their merchandise.We provided customer with detailed information (ALSO AVAILABLE PRIOR TO PURCHASE) thoroughly reiteratingtimeframe of delivery for specific product as well as cause for delay.Explanation was not satisfactory for customerCustomer CONTINUED to express displeasure DESPITE addressing customer's concern.As a brand that operates with the utmost integrity, we cancelled customer's transaction and refunded customer immediatelyin full to AVOID further frustration from customerScreenshot of refund confirmation attached.If patron cannot accept shipping terms clearly outlined prior to shopping with us nor respect production process of handmade items we prefer customer shop elsewhere.Unnecessary and nonsensical claims presented by customer exhibit customer's flippant attitude and disregard for company policy andforthright product/shipment informationFalsified terms such as a "BUYER BEWARE" AFTER bring refunded are an insult to integrity the Revdex.com reporting process.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you! Sincerely, [redacted]
Good afternoon,Customer has experienced an extended delay of shipment due to the Medium Risk Level Status that returned in our systemWe have attached number pus screenshots for referenceDue to an increased amount of credit card fraud during the holiday season, customers transaction was red flagged due to numerous failed payment attempts To proceed with shipment customer must email us a picture of their photo ID and a statement verifying the transaction hasbeen authorizedWe are eagerly awaiting this correspondence to proceed with shipmentKind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Served Fresh letting on as how they tried to resolve the situation is false, because all they finally got around to was more falsificationsI have called and left multiple voice messages, left multiple e mails with no responseI even left messages about my problem on there social media accountAnd all they did was block me from leaving messages instead of giving me my money back that they took on it went from 7-days to never receiving what I orderedI received an email saying No problem your order has been cancelledplease allow 3-business days for your refund to be reflected in your accountAs of 4:pm I still received nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, Per our previous correspondence, tracking information is provided at the time of shipment.Based on our records, this item has already been shipped and [redacted] Tracking Information has been emailed to the address on file.Kind regards,ServedFresh™
Hello,In addition to our previous response to this matter, customer's order information returned in our system as a Medium Risk of Frauddue to inconsistent billing addressesThis issue also contributed to the delayed shipment of this package.We have notified this customer via Social Media and contacted customer via phone but received their voicemail.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am fine with exchanging the XXL Hoodie for a Medium HoodieThe only issue no one can be reached at ###-###-#### to answer questionsQuestions like is the return address [redacted] ***? Additionally, the one time I did get a gentleman on the phone he stated I would have to call once the merchandise was received to obtain a Merchandise Return FormIf the question is answered and form is provided then we can begin this exchange process and close this complaint with the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Based on our records this item has already been shipped and [redacted] Tracking Information was emailed to the address on file.Customer can call ###-###-#### for personal assistance should they have any additional questions.Kind Regards,ServedFresh™
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was no blatant disregard or lack of respect for their shipping policyThe initial email stated if I had not received the item in weeks to email themWhen I did they told me the shirt had been shipped and that I was sent a tracking numberWhen I did not receive the shirt I checked the site and it stated "unfulfilled" in regards to the items statusI Want it to be clear that it was not my lack of patience; they blatantly lied with no intention on giving me a refundThese type of business practices are not okI would like them to take ownership of that in addition to me receiving a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello,We are completely bewildered by this claim as customer's order was cancelled and refunded.Customer was also notified by emailSee attached screenshots.It is imperative for our valued customer to review shipment scheduled prior to ordering.Difficulties comprehending clear and concise information is detrimental to our order fulfillmentpolicies.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable business practices. I will pursue legal action In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Hello,Shipment timeframe for this order states 7-days not including weekends or holidays.For reference we have attached a screenshot of the product description outlining delivery expectations.Customer's order is scheduled to ship this week in accordance with that timeframe.Customer will receive [redacted] Tracking Information by email at the time of shipment.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,We are thoroughly investigated this claim and will provide a full refund if this item has not been shipped.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response speaks for itselfIt takes up to 7-days to ship an order, it's going on weeks and still no shirtThey claim 1% get the custom product then try to use Revdex.com to make some kind of fraudI have yet to receive my order so no fraud is being doneThey respond to emails 24- hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicateThe only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for weeks with no communication is trying to cause fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received my item Yes, the money is in the process of being refunded but it is highly unprofessional and terrible customer service for this company to lie about the status of my item!!! I placed the order before some people and they received the same item before I have This is horrible! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We are unclear why this customer filed a claim for non-receipt for this product.We notified each customer who purchased this garment that it was discontinued due to circumstances involving the University it represented.Emails were sent to this customer on two occasions and a phone call (with voicemail) was made to relay this information.Customer should call [redacted] for assistance as instructed in our communications as we have no previous correspondence on record from this person.Kind regards,ServedFresh™
Based on our records this item was shipped however; we see no updates in the [redacted] systemWe have not issues reshipping this item free or charge to the customerAs soon as we have the details of the reshipment I will provide that information to you
Hello,Customer's order has returned in our system as having a Medium Risk of Fraud (See attached)Customer Risk Level status delayed the shipment of order as their payment and transaction did not fully process initiallyCustomer was advised of this information and informed their package would ship as soon as possible upon transaction approve by our fraud filtration system.Kind regards, ServedFresh™
Hello,Customer expressed concerns regarding timeframe of the shipment of their merchandise.We provided customer with detailed information (ALSO AVAILABLE PRIOR TO PURCHASE) thoroughly reiteratingtimeframe of delivery for specific product as well as cause for delay.Explanation was not satisfactory for customerCustomer CONTINUED to express displeasure DESPITE addressing customer's concern.As a brand that operates with the utmost integrity, we cancelled customer's transaction and refunded customer immediatelyin full to AVOID further frustration from customerScreenshot of refund confirmation attached.If patron cannot accept shipping terms clearly outlined prior to shopping with us nor respect production process of handmade items we prefer customer shop elsewhere.Unnecessary and nonsensical claims presented by customer exhibit customer's flippant attitude and disregard for company policy andforthright product/shipment informationFalsified terms such as a "BUYER BEWARE" AFTER bring refunded are an insult to integrity the Revdex.com reporting process.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you! Sincerely, [redacted]
Good afternoon,Customer has experienced an extended delay of shipment due to the Medium Risk Level Status that returned in our systemWe have attached number pus screenshots for referenceDue to an increased amount of credit card fraud during the holiday season, customers transaction was red flagged due to numerous failed payment attempts To proceed with shipment customer must email us a picture of their photo ID and a statement verifying the transaction hasbeen authorizedWe are eagerly awaiting this correspondence to proceed with shipmentKind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Served Fresh letting on as how they tried to resolve the situation is false, because all they finally got around to was more falsificationsI have called and left multiple voice messages, left multiple e mails with no responseI even left messages about my problem on there social media accountAnd all they did was block me from leaving messages instead of giving me my money back that they took on it went from 7-days to never receiving what I orderedI received an email saying No problem your order has been cancelledplease allow 3-business days for your refund to be reflected in your accountAs of 4:pm I still received nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, Per our previous correspondence, tracking information is provided at the time of shipment.Based on our records, this item has already been shipped and [redacted] Tracking Information has been emailed to the address on file.Kind regards,ServedFresh™
Hello,In addition to our previous response to this matter, customer's order information returned in our system as a Medium Risk of Frauddue to inconsistent billing addressesThis issue also contributed to the delayed shipment of this package.We have notified this customer via Social Media and contacted customer via phone but received their voicemail.Kind regards,ServedFresh™
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am fine with exchanging the XXL Hoodie for a Medium HoodieThe only issue no one can be reached at ###-###-#### to answer questionsQuestions like is the return address [redacted] ***? Additionally, the one time I did get a gentleman on the phone he stated I would have to call once the merchandise was received to obtain a Merchandise Return FormIf the question is answered and form is provided then we can begin this exchange process and close this complaint with the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Based on our records this item has already been shipped and [redacted] Tracking Information was emailed to the address on file.Customer can call ###-###-#### for personal assistance should they have any additional questions.Kind Regards,ServedFresh™