Select Blinds

Review: I initiated a return with this retailers within 3 month of the purchase date. By the time, the return policy is I can return up to $1000 of custom made shade towards future purchases. However, due to the delay of the customer representative, she never actually processed my return. When I called them again, they said the return policy changed and I have to pay out of pocket for the new blinds I am going to order. Every time when I called the customer service, they will say something different and they asked me to continue by email. But then everytime we started email communication, they will not reply me. I contacted them so many times and it is not going anywhere. This is absolutely crazy and frustrated!Desired Settlement: Please refund me 331.85 to my amex card. I do not want to deal with this business anymore.

Business

Response:

We are very sorry that you are disappointed with your purchase with our company. We will have one of our Customer Loyalty Managers contact you. I am sure you are aware that you are well outside our posted 90 day return policy, but we will attempt to find a resolution that will work for you. We will be calling in the next 24 hours.

Consumer

Response:

Please take back your statement that I am way outside the 90 days return policy. I purchased the blinds on end of Mar 2015 and I started the return on early June. If you look at my donation receipt and my conversation with your customer representative, it is absolutely within 3 months of the purchase date. However, your representative never never processed my return. If all your customer service does is to delay the return process and blame your customer for not finishing the whole process by 90 days, then you will be well ashamed and close your business. This is such a b[redacted]t. I do not accept your response!!!

Business

Response:

We are sorry you are so frustrated, when we responded we were simply going by what information we had available to us. It is our understanding this is now resolved. We are sorry for any miscommunication that may have frustrated you.

As usual, SelectBlinds did an outstanding job. My blinds came and were super easy to install. Sizes and colors were perfect. The most difficult thing I had to do was to make sure my window measurements were exact -- after that, I just sat back and waited for delivery. Speaking of which, the blinds came within one week from the time I placed the original order. I am very pleased and will continue to refer my friends and family to you.

Review: On December 9th I ordered blinds for the second time from this company. First off this is not a quality issue or anything as I love the blinds. Anyway, on December 20th my order arrived. I had ordered four blinds, two of those with a shared valance. Well I only received one shared valance. The other shared valance was about two inches too short. This is my fault as I forgot to add the additional overhang on the valance. When I called selectblinds to ask them about not receiving the one valance and about the other one being too short, I was told that they would happily send me out the missing valance but it would have to be in the length of the original one ordered. I was told that if I wanted to receive longer valances I would have to order them separately and pay for them. This cost plus shipping would be more than half the cost of the blinds they are going on. This is selectblinds.com return policy: Returns and Exchanges

Here at SelectBlinds.com, we want to make the returns process as easy and pain free as possible. We strive to provide 100% satisfaction on every customized order, but we understand that sometimes there are measuring mistakes. If you’re not completely satisfied, you can return your product within 90 days for a full credit towards a new purchase.

Keep in mind that the customer is responsible for the cost of the return shipping. Because shipping costs can be very expensive, we allow you to take advantage of our shipping discounts by providing you with a prepaid return shipping label. We will simply deduct the cost of shipping from your credit. It can’t get easier than that.

We will do everything in our power to provide you with a product you love. SelectBlinds is a company dedicated to making our customers happy. Our returns policy shows you that the customer’s satisfaction comes first, no matter the cost.

If the above policy is true then I should be able to return the one valance I have for a longer one and them merely substitute the longer valance on the one that I never received. I have no problem with paying return shipping as their policy requires. That certainly is going to be cheaper than approx. $75.Desired Settlement: I merely want to have the one valance that I have replaced with one that is 82" long and another 82" valance shipped with it to replace the one I never received in the first place.

Business

Response:

[redacted]I am very sorry for the poor experience you have had with our customer service team. I have asked one of the managers to contact you and resole this issue for you. I am confident we can resolve this quickly.

Review: This reseller is advertising "total blackout shades" that do not provide total darkness in the room. They are about 1/4" shorter in each side letting light shine through. They are either missing some sort of rails on the sides or cut too short.Desired Settlement: I need the shades to block all the light in the room.

Business

Response:

[redacted],

I am very sorry that you are unhappy with your purchase. The product is made from a blackout material, but will not provide a complete blackout experience. The only product we have that will provide the total blackout experience is our 1/2" Slumber Blackout Shades. They have a rail on the side which eliminates light penetration. These shades are significantly more expensive, but if you would like to return the shades you have for store credit towards the total blackout shades I can approve that. I will have someone contact you with this option today. I hope this is acceptable.

This is my 4th order from select blinds. The fabric has deep rich color and the blinds look so much better than the plain white ones they replaced. They are easy for one person to install and it only takes minutes to accomplish.

Select Blinds delivered excellent blinds. I was also impressed by their response when one of my blinds was torn. The rep. I dealt with (Jaron M[redacted]) was extremely professional and dedicated. He went out of his way to secure a replacement for me in a speedy and efficient manner, and continuously followed up on progress. I was in a time crunch because I am looking to lease my apartment and wanted the blinds to be fixed in time for showing. I really appreciated his help and Select Blinds' customer service.

he shades are good quality. I thought the cords were going to be cheap but they actually work well. It took 2 weeks to be fabricated and delivered which I thought was not bad. One of the insert ends were broken but I think I will still work. The plastic ends can be improved. The biggest problem is one of the shades were cut too long and does not fit within the brackets. I have called and emailed customer service. They tell me to send photos which I did (with 3 different people) and then you never hear back from them nor do they return phone calls. I do not want a refund I just want the one shade fixed. I will NEVER order from them again. They are cheaper but will go to a local shop and pay the extra money to make sure the shades fit and I am satisfied. Disappointed ...

Review: I ordered three roller blinds for my newly remodeled bathroom. I provided accurate measurements of all 3 jamb openings and placed my order. When the blinds arrived, they were all too long. I contacted customer service and the representative was polite, an offered to send out new blinds if I took pictures of all 3 blinds with a tape measure displaying the actual length to show they manufactured them incorrectly. This was inconvenient because it wasn't my mistake, but I also understand why they need proof of the error. I emailed the pictures to the customer service rep. 11 days later, I received the replacement blinds and they were all too long again! At this point, I requested my money be refunded and offered to send all 6 blinds back to them because they are useless to me. Again, they requested pictures of the blinds. The customer service reps are polite, but don't have any authority to actually provide real customer service. They are basically a reseller and won't refund my money without the "vendors" approval. I stated that I did not purchase blinds from the "vendor," I purchased them from SelectBlinds and should receive my refund from SelectBlinds. They stated they cannot refund my money, only the "vendor" can agree to refund the money. Ridiculous! So, once again, I sent pictures of the incorrectly sized blinds. This was on November 20, 2015. On December 12, 2015, I received an email from SelectBlinds customer service stating the "vendor" is now requesting pictures of the finished widths of the actual window openings. I gladly sent those because my measurements are very accurate and am still waiting for a response. I read good reviews about this company, so it's been surprising how terrible the quality control of the product is, and the customer service isn't much better.Desired Settlement: I would like a full refund.

Business

Response:

We cannot begin to apologize for the frustration you must be feeling. We have one of our managers calling you tomorrow, January 2nd to find a resolution to the issue you are having. We are very sorry, but we will make this right.

What a great experience I have had ordering blinds from Select blinds. This company delivers high quality products and has a highly skilled and responsive customer service team. I am especially impressed with Jaron M[redacted] for his professionalism and go the extra mile efforts. He is a real asset to the company and a pleasure to do business with. I will look to use Select blinds in the future for all my window needs.

I cannot recommend this company highly enough! The delivery of my order (five blinds) was quick and on time. I had to reorder one due to my own mistake and, since it could not be cut down due to the style, was able to get the replacement at 50% off plus $10 remake fee - excellent deal!! Handled the entire re-order through online chat, which was especially handy. Great customer service!

Review: One of several shadesI purchased is broken. It was sent in for repair once, at my expense. Now it is broken again. There is a lifetime warranty. I have been going back and forth with SelectBlinds.com since Oct. 7 (it is now Dec. 3) to get the replacement. First the wrong shade was sent and since then, end of October, I have been getting the runaround. In total, there have been 30 emails exchanged. Now they are no longer responding.

Select Blinds Order 1773904Desired Settlement: Replacement shade delivered promptly.

Business

Response:

[redacted],

I am extremely sorry for the poor service you have received. I have escalated your complaint to a manager. They will contact you today to resolve this and move your issue toward completion. I am very sorry for any frustration this has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Nearly two months ago, I ordered two bedspreads from bedding.com. I finally called on June 5 because I hadn't received the order. The woman who answered call the manufacturer and then e-mailed be to let me know that the order would be sent out in the next 7-10 business days. I called about three weeks later because I still hadn't received the order. The woman who answered this time said that she would call the manufacturer and get back to me at 1:00 that afternoon. Around 7:00 that evening, I called back and spoke with another woman who told me that the first lady didn't call me because she didn't hear back from the manufacturer. She said that the woman still should have called me to let me know what was going on, and she said that she would leave a note for the woman to call me. I waited all the next day but didn't hear from anyone. So I called the next day and spoke with yet another woman who told me that the order would go out at the end of the next week or the beginning of the following week. Somewhere in between there, one of the women told me that the manufacturer was considering discontinuing one of the bedspreads I ordered. Another woman told me that they decided to go ahead and make it. I waited an extra week and then called today. This woman told me that the manufacturer wasn't sure if it could get the fabric that it needed to make one of my bedspreads. At this point, I cancelled my order. It has been almost two months since I ordered, and no one has bothered to keep me abreast of the situation. I have to keep calling. The women with whom I speak are always polite, but their niceness doesn't put me any closer to getting my order. I feel that a company should be proactive and should try to do its best for its customers. Giving someone the runaround and not keeping in touch with the person regarding her/his order doesn't seem like good business.

Review: I had purchased 6 blinds from Select Blinds. When they arrived I opened one and examined the quality and mechanics of the blind. That was fine. The problem occured when I tried to install the bracket. The holes in the bracket do not line up with the trim on my window. I didn't think that was going to be a problem because I have drilled holes in brackets before. The problem with these blinds is that were I needed to drill a hole was where the blind itself will sit therefore if I put a screw there, the blind will not sit correctly in the bracket. This company offers a 90 day satisfaction gaurantee. I called and said that I need to return the blinds. They said I could not because I didn't order a sample first. The sample is just a piece of the material. That was not the problem, the problem was the hardware. Then she said it was a special order and I could not return them. I ordered white blinds. I can understand if I ordered purple or blue blinds, but they are white. She also said that when they do get blinds back that they do not resell them that they donate them. I ordered 6 blinds and only opened one box. Even that blind was not installed. I feel I should be able to return these blinds. This company need to honor their 90 warranty. They also offer buy 3 get 1 free. They need to give their customers a better explaination of that. I thought I was getting 2 free blinds. Instead I got credit for 2 blinds on the order. I needed those 2 "free blinds".Desired Settlement: I would like to return them or get my money refunded. My total order was 259.45

Business

Response:

[redacted],

I am very sorry about the frustration you must be feeling. I have asked a supervisor to contact you and resolve the issue. If we cannot get a bracket that will work for you, then you can absolutely return the blinds. We will be in touch within 24 hours.

Review: I ordered blinds for 4 of my windows. Two of the blinds arrived and they were more than an inch short even though I had measured carefully, and had my partner witness as I put the information into the SelectBlinds website because I wanted to be absolutely certain they were correct. The website or the company's order processing had taken my order and rounded it down to the nearest whole number, and then Select Blinds deducted an additional 5/8 of an inch at the factory. The result were blinds that were too small, and leave light all around. I contacted SelectBlinds and they refused to replace the blinds without having me pay again. These two blinds were already $170 so asking me to pay again was truly unfair (certainly they have a warehouse full of blinds and could more easily resell the blinds they sent me, then I ever could do the same).Desired Settlement: I simply want them to exchange the blinds for ones that are actually the right size (37 3/4 by 67 inches).

Business

Response:

We are extremely sorry for your unsatisfactory experience with us. YOUr concern has been passed to one of our customer care managers. They will be reaching out to you today.

I had a broken cellular shade that was still under warranty. When I called I was helped by Rachel B[redacted]. She took the time to listen to me and handled my warranty claim fast and efficiently. She is a credit to your company.

Review: 3/16/14 placed order for 13 wood blinds. Blinds made in one day as advertised and then shipped - however, box 6 of the 8 box shipment was never delivered due to damage by shipper (I had to go to shipper location to identify), blind marked 'office' not useable due to damage, blind marked LRTM came with opening cord severed and blind marked MBR also damaged, notified Select Blinds on 3/21/14 and again 3/24/14. [redacted] from customer service responded that 'office' and 'mbr' blinds would be re-made within 7-10 days and that a partial refund would be made (versus the full refund I requested, since we had to fix ourselves) on the LRTM blind, but would void the warranty. A re-make on the LRTM blind was also offered, but due to high ceilings and cost of renting a ladder, I chose the refund.

As of today 4/8/14, we have not received the replacements or the refund(s). Erica represents that it is 'in process'.......Even from the second 3/24 notification date, it is approaching 14 business days to resolve anything - this, from a company that makes blinds in one day.Desired Settlement: Based on the excessive amount of time involved and failure to deliver product within guidelines and time-frame quoted by customer service, I am requesting:

*Delivery of the re-made blinds ('office' and 'mbr') overnight, by Monday 4/14 and refund of the purchase price for 'office' and 'mbr' as well, for failure to deliver original shipment as quoted and missing the 7-10 business day promise for the re-made product.

*Full refund for 'LRTM' processed by Monday 4/14, since company will not honor warranty

Business

Response:

Mr. [redacted],I want to apologize for the poor experience you have had with our company. It is not indicative of how we do business. I have asked [redacted] our Customer Care Manager to contact you and make sure you are satisfied.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: [redacted].com shipped the incorrect color item on Feb 26, 2014. After immediately contacting the company via email, bedding.com has not rectified the problem as of today, March 25, 2014. First they asked for a photo of the item (on Mar 3) which was sent that day. Then[redacted].com asked for a photo of the upc code on Mar 12, sent on March 13. All hoops have been jumped through, yet no communication has been received from this delinquent company since March 13, 2014 when they stated in email that I could ask for credit and return, which I promptly then did. I have sent two emails dated March 21 and Mar 25, asking for updates, and have received no response from bedding.com. I am left stuck with wrong product and ignored by this company... In need of help. Upon researching online, I have seen many others in same or similar sounding situations with this company. Please help.Desired Settlement: Arrange free shipment pickup return, refund money back to credit card.

Business

Response:

We would like to apologize for the difficulty you have had in resolving your issue with our customer care team. We will have a manager contact you today about this situation. We are extremely sorry for the poor service you have received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered 11 shades for our house and needed one little piece to replace a broken part. I contacted customer service four times over a span of 63 days and the piece still has not arrived!!! I am beyond frustrated and angry at the incompetent customer service staff and/or manufacturer. I was sent three parts which were not even related to my order. Each time taking more than one week to arrive. The last time I contacted them, I requested a replacement of the entire shade using the satisfaction guaranteed policy since they failed to mail out the correct piece. But they did not honor their policy and instead promised to send the correct part via overnight delivery. It has been 12 says since that last request and the part still has not arrived. To help them out, I even sent pictures and specifications of the part and they still didn't get the order correct. Shouldn't they check the order number I gave them and provide the correct part? I am in disbelief that such a large company would have such horrible and incompetent customer service. As it stands, I am waiting and unable to hang up my last blind for the past 63 days (2 months!) incredible....Desired Settlement: Full replacement of the entire shade with longer extension chord mailed via overnight.

Business

Response:

I am very sorry for the poor communication in handling your problem, from the notesI believe the issue has been handled, but I have asked one of my customer care managers to contact you and confirm that you have everything you need. I am very sorry for what you have been through. We will use this as a coaching opportunity for all involved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered wood blind samples from SelectBlinds.com. Along with the samples received was an insert on how to measure blinds and a worksheet to complete. Using this guide, my husband measured our windows and I entered the information on the website. A week or so later we received our blinds only to find that: 1. The magnetic header was smaller than the actual blind mechanism by about an inch for all 6 of the blinds. This means that when it's in place, an inch of the metal blind mechanics can be seen; 2. All 6 blinds are at least 1.5 inches too long--hanging over the bottom window trim; and 3. Each of the 6 blinds is not wide enough for the window--there is over 1/2 inch of space on the sides of the blinds. Lastly, the blind we installed doesn't operate smoothly--very difficult to pull it up or put it all the way down. In other words, the blinds are not high quality and they failed to use the measurements provided. If I wanted blinds that had 1/2 inch of space on the side, I certainly wouldn't have agreed to pay a 10% premium to have a "dark out" addition added to the blinds. When I contacted them about this, there was no apology, no "let me assist you," etc. All I got was a woman telling me that I should have followed the instructions on their website. Are you kidding me? You send me instructions on how to measure and then tell me these aren't any good? The instructions I was given don't say anything about reducing the width of the blind by 1/2 an inch on each side, nor increasing the length of the overall blind, nor having a header plate that is too short for the actual blind. Eventually, she said they'd take the blinds back but we'd have to pay for shipping. Absolutely not. Why would I pay for shipping for a product that was made incorrectly? I will not do this. Of course, no credit for the blinds has been made although they agreed to do this on Monday, July 8, 2013. We escalated the issue, submitted photos, and followed up. Eventually we were told that the "production department" would review the issue and they would get back to us no later than 5 pm on 7/10/13. Of course, that time came and went with no response. We followed up and told them we are refusing the charge and if they want their blinds they can send a prepaid [redacted] shipment label. Of course, we haven't heard a thing from them and haven't received a credit. This company seems to be nothing but a scam.Desired Settlement: I expect a full credit to my credit card for the faulty blinds AND if SelectBlinds wants the blinds back, a prepaid [redacted] label sent to me so that we can drop them off at a local [redacted] facility. We will not pay 1 cent for postage to return these blinds. From there, I would like to be removed from every mailing list I am on as I will NEVER do business with this company again.

Business

Response:

I am very sorry about your experience with our products. We have authorized a return for you and a full refund. Once we have the product back in our hands we will investigate the root cause of the problems you experienced and take corrective actions to make sure this type of experience does not happen again. I am deeply sorry for this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The company's response is unbelievable. First, they have the blinds back and there's no need for a "root cause analysis" nor do they intend to perform one. The bottom line is that they send materials to prospective customers about how to measure blinds that they don't follow and then don't accept responsibility for blinds made incorrectly. Secondly, never has this company apologized or attempted to make this right. I made it very clear that I would not pay for any return shipping for blinds so they eventually sent [redacted] to pick them up. I've waited a week and still haven't received a credit which they told me they would provide. When I contacted them about the credit, she told me she would provide a credit of $454.54 today (no credit has been made) and yet the full amount of the blinds is $567.07. Thus, they believe they can withhold $112.53 from me for no reason, no authorization, etc. when they made the blinds incorrectly. This will not happen. This company is a scam and their response to you is disingenuous at best. I expect a full credit to my credit card of $567.07. Period.

Business

Response:

[redacted],

The entire amount has been refunded to your card. It could take 5 to 7 days for the credits to show up. I hope you are satisfied with the resolution and able to find a product that meets your needs. Best of luck!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company has repeatedly lied. They told me several days ago that the credit would be made by end of day, then shorted me. Now they say they will refund full amount. No credit to my account so far. I am not going to be satisfied until the credit has been made. Taking their word for it doesn't work for me. This case can be closed once the credit has been made.

Regards,

My first order experience was good. I just started replacing all of the blinds in my house. I started with two. The two in the dining room. It was a bit shocking how much lighter these blinds were than the existing blinds I had purchased 15 years ago. Yes, they are thinner cheaper slats but they looked good and I loved the valance. So, I went back to my order history to order four more of the exact same blind for my living room. When I finally got around to installing them I discovered that even though I ordered the exact blind they came with a different valance. When I wrote to the company asking for the valances to match I was told that I ordered without "returns." What? I clicked the same product as the last time, how was I to know what a return was? I was told the valances would be an additional $12 per window. This is for blinds that I only paid $40 each for initially and the other valance is no additional charge. Well since they have a 100% satisfaction guarantee I sent a response.

The bottom line is: either I pay $44 to take advantage of their satisfaction guarantee or $48 to purchase new valances.

"The $12 is per valance. If you would like to proceed down the exchange route, under our satisfaction guarantee, we can do that. Please ship the valances back to our office at:

Select Shops

[redacted]

From there, there will be a $20.00 restocking fee (that is not per valance, that is for all four) and we can send out the new valances with returns. The cost of shipping on the new valances out will also be at your expense- $24.00. I just assumed it would be cheaper and less time consuming to place the new order at $4/ft rather than going through the hassle of sending them back."