Select Blinds

Scott was so helpful. He was patient and super informative. He knew the products. Thanks so much for having such a great employee!

Select Blinds filled my order and shipped as promised. I was pleased with their prices as compared to other companies who sold custom made blinds. The blinds were for my daughter who was quite happy to be able to get the right size blind for her windows.

Review: I have placed shades order with SelectBlinds.com, the first thing was the order took almost a month to receive. Now the the product that I have received does not meet the specification I have provided , I was looking for shades with LIFT CORD but I have received cordless shades which will not suit for my need. Even if I get replacement for the order, it will be about couple of months of total period of waiting to receive the product from selectblinds. This is very inconvenient and unacceptable.

Completely unsatisfied with time frame they took to deliver and did not meet my specification.Desired Settlement: I would like to have replacement of product and shipment for the product from me should be completely taken care by selectblinds.com, as well need to compensated for this long wait to receive the product.

Business

Response:

We are so sorry to hear about the mistake on your order. We reviewed your order and found that only 1 of the 4 shades you ordered should have been cordless. The Disney shades only come in cordless to provide extra safety to children. We have asked a customer service manager to contact you today and solve this problem for you. We also want to apologize for the length of time it took to get your order. That is not typical for our manufacturing facility. We will see to it that the remakes are done much quicker.

Great products, great timing on delivery. The products are very easy to install. Will buy from again for all my blinds needs.

Review: On 10/21/15 I received an other I placed for 14 windows from selectblinds website. I was more than disappointed when I found that everything was wrong: color was gray instead of alum; wrong brackets; quality. I contacted them by email, chat, and phone for a refund. The chat person assured me of no refund but wanted to charge me more money for return they refuse to send label it would be at my own expense. I paid over $1200 for something I am unable to use. Also they sent the sample after they charge my account a send me the wrong blinds. This was less than 30 days when I found I had no use for these blinds. The chat person stated that you can not depend on the website view. Why have the website then, because that's how I ordered with the help of customer service. The have email me with no refund just pay more money.Desired Settlement: Refund and nothing else to do with this website.

Business

Response:

Unfortunately I cannot find your order with any of the information you have provided. I will have a customer care supervisor reach out to you today at the phone number you provided to see if we can solve your problem.

Consumer

Response:

The spoke with customer service and they did find my order. The select blind company will not send a return label so I can return the blinds I have no use for. They are unwilling to refund my money. It will cost me to much money to send the blinds back. Select blinds does more business than me concerning blinds they can do more with the blinds than I am willing to. I would appreciate it if they would sent return labels and refund my money for their mistake. Thank you. I am not understanding why they told Revdex.com they can not find my order with the information I gave them.

Very poor service we ordered one wooden blind - in cherry on 27 June - today is 14 July and still no blinds. The web site says they were scheduled to ship on 1 July. So I web chat and was told the color wasn't available until 16 July okay I check my credit card bill and not only have they charged me for my order they have billed my charge card for two sets instead of the ONE set we ordered. Needless to say I called them directly, again, and had them cancel our order and to make sure they credited my account for both sets they charged me for...I would not recommend this company to anyone - I had to call and inquire they never notified me of the delay or even a reason it was taking so long....

Review: This complaint is a supplement to the complaint I filed/closed with the BBC last month.

I placed an order for (19) "2 1/2" Designer Basswood Wood Blinds under Order No. [redacted] for $2,027.22. I paid almost $500 in addition for handyman to hang the blinds. Every single one of the blinds ended up being defective. I tried multiple times to reach a compromise directly with SelectBlinds.com. They were not amenable until I filed a complaint with the BBC last month, at which time I dealt with [redacted], who agreed to refund me half the cost of the purchase price ($1,013,.61), and without the need for me to package and return the blinds at my expense.. What now appears to be a clear bait and switch and failure to honor the written settlement agreement, this vendor has failed and/or refused to refund me this amount.

On April 23rd, we agreed to the $1,013.61 settlement. After a few days, [redacted] contacted emailed me that there was a glitch in refunding my [redacted] credit card and that she would issue the refund via check sent to my home. In [redacted]'s April 29th email, she said the check was approved by accounting and that it would be mailed within 24 hours. After 2 weeks and no check, I sent a follow-up email to [redacted] questioning how it was sent in "24 hours", but not yet received. In her May 13th email she said the check was mailed on May 9th (ten days after what she originally told me). I followed up again with [redacted] and her reply was simply that I "should receive it shortly". As it is now May 16th (23 days post-settlement). I have neither received the check, nor any explanation why I have not received it, nor an offer to cancel the first check and send out a replacement, I can only gather this vendor has/had no intentions of honoring our settlement regarding the defective blinds I was sold. I will also be filing complaints with the respective Arizona and Pennsylvania consumer affair agencies.Desired Settlement: Immediate issuance of $1,013.61 check (as per agreement) sent via overnight delivery, with tracking information to be provided to me by email.

Business

Response:

I believe we had a cross up in dates. The check was submitted for payment on May 9th, but did not actually get shipped until May 12th. In any event you should now have the check in your possession.

The blinds were exactly as ordered, the web site is very easy and informative.
I am completely satisfied with my purchase.

Review: Inside mount 2" wood blinds were ordered and received on 03/03/2015. The valances that arrived with these blinds are outside mount which are incorrect and will not work. SelectBlinds was contacted the same day and 5 photos were sent showing their mistake. As of today 03/18/2015 the correct inside mount valances have not been sent. I have spoken to [redacted] via live chat and [redacted]

in customer service. Both representatives say there are problems with ordering the correct valances that I paid for.Desired Settlement: Send the correct inside mount valances that come with the inside mount blinds that were purchased.

Business

Response:

I want to apologize for your poor experience with our company. I have asked our customer care manager to contact you regarding your experience and resolve any outstanding issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I recently had a problem with one of the select blinds that I purchased. I contacted the company and Rachel B[redacted] was my contact. She immediately contacted me and asked for pictures which I sent. Within a few days Rachel got back to me with the determination on the pictures and she told me a new blind would be sent. It arrived within 10 business days and looks and works perfectly. Rachel was very responsive to my problem and got it resolved quickly. She was great to work with and I would use this company again.

Great experience - very happy with the product

Great blinds and great price! I ordered the slumber shades for my kids room so they can sleep in. They perfectly matched the free sample I was sent and now his room looks amazing. Its completely blackout! Easy ordering process and they kept me updated every step of the way. When I called customer service for installation advice, they stayed on the phone to guide me through everything. Now I'm a blinds expert and will return for my next purchase to Selectblinds.

Review: I placed an order with this company on May 24, 2013 for a king size comforter set. As it was Memorial Day weekend, I figured my order would be a day or so late in coming. I checked the status of my shipment on Friday the following week, which said the order had still not shipped. I noticed an online chat on the site, but it was closed for the evening. I chose that option the next day. I spoke with a lady named [redacted] and she said there was an issue with the manufacturer, that she would contact me within 48 hours and let me know why my order was not shipped. I received no response. I tried the online chat again and spoke with [redacted], who basically told me the same thing as [redacted]. 48 hours later I still have no response. Finally I call. I spoke to a gentleman named [redacted], He says that he sees what the issue is and will have it sent to me as soon as possible. I check today to see if it has been shipped. No. I tried the online chat again and speak with [redacted] again. I tell her my frustration and that it has been nearly three weeks since I placed the order and I still have no merchandise, but my checking account has certainly been billed. I asked if we could arrange some sort of substitution and was given the "lets wait and see what happens" approach.I went back to look at an image of the product I had purchased for the simple fact that I had forgotten what it looked like and it had been pulled from the site.Desired Settlement: I would like Any of the following options:

My original order

a substitution for the same price

or a full refund

Business

Response:

[redacted],

I see the order is out for delivery today. I am very sorry for the way this was handled. It is totally unacceptable and I will handle this internally with the team members that dropped the ball. Should you want to speak with me about your experience you can reach me at the contact information below.

VP Operations

SelectShops.com

I am shocked that a company I once believed in and used frequently has gone south. After two months I never even got my blinds into production. It was the service lack of communication and lack of follow through that was more concerning in any case, I went to another company and paid the same price so they this company isn't really the cheapest anyway. The service was terrible and they just couldn't deliver. Painful all around

I have called their customer service twice regarding an order. Each time their system asked me to enter my telephone number for a call back because of long wait times. Each time, I did not receive a call back. Finally, I decided to call and wait long enough to speak to a representative (15 min wait time). When I asked to speak to a manager, she would not transfer me to one and said she could take my number and have one call me back. Never heard back from anybody. Level of customer service is appalling. The product is fine, but don't expect any solutions if you have the misfortune to deal with their Customer service

Review: After placing an order for window shades with select blinds, I received the product and the items shipped were not as described. The description stated that they would arrive with a color coordinated headrail and they were shipped with a non-color coordianted headrail. They company will refund my money for the product but they will not pay for return shipping.Desired Settlement: Refund of return shipping fees for the order.

Business

Response:

[redacted],

I am sorry that we were unable to meet your expectations on the shades you bought from us. I have asked my team to get the details on your shipping costs and get you a refund. I hope this helps. Again I am very sorry for the hassle this must have become to you.

Select Blinds provides good quality products. Easy to install. Service was great. Website easy to navigate. For someone with little home repair or decorating experience, using Select Blinds helped me to make my new home a warm and welcoming one with adequate shade and privacy with their blinds.

Review: On November 21, 2015. I successfully ordered (#[redacted]) 2 custom blinds. Specifications were 33.75 wide X 105 height in canyon brown. In November 27, I get an email from [redacted] stating that the blinds I successfully ordered on the their site don't come in the specifications their site allowed me to choose during checkout. I emailed [redacted] back the next day but got an email stating she was on vacation from Nov. 24-29. So on Nov 29, I called the customer care line as was told the same thing [redacted] had mentioned. So I then went to their website and saw that the same blinds were available in a regular cord version, so I asked for them instead, I was told by the rep that I couldn't get those either. I snapped a picture of their spec sheet which clearly outlines that the corded blinds can come in that specification.Desired Settlement: I want the blinds with the specifications I ordered with or without the cord since I hired a contractor to paint the trim and the beams in my house to match the color of the blinds I ordered. Without that resolution I am out of $475 to contractor for a custom color paint job.

Business

Response:

We are very sorry for this situation and the frustration this has surely caused you. We have asked a customer care manager to contact you and find a resolution for you that will make this right. Thanks for bringing this to our attention.

Consumer

Response:

Their response says nothing as to how they will resolve the situation and no has called me as of yet. I want the blinds their site allowed me to order. Outside of that, no response will do.

Business

Response:

We have tried to contact you many times on the phone number associated with the order. We will try the number on the complaint today. IF we cannot get you what you need, we will refund your money. Sorry for the inconvenience.

Review: I ordered 12 shutters in total on SelectBlinds.com since August this year. On their website, under the "No Hassle Return" section, it states, "Here at SelectBlinds.com, we want to make the returns process as easy and pain free as possible. We strive to provide 100% satisfaction on every customized order, but we understand that sometimes there are measuring mistakes. If you’re not completely satisfied, you can return your product within 90 days for a full credit towards a new purchase." There is no small font exclusions or what so ever regarding their return/exchange policy. However when I need to return and replace two shutters that came in slightly big (can't fit into my windows), their customer services gave me different answers every time when I called. I emailed pictures, new measurements, etc upon their requests. It has been two weeks that their "shutter specialists" just ignored my phone calls or emails. Now whenever I call customer service, they will tell me their shutter specialists will call me back and no one ever did! It seems that there is no other solution other than filing a compliant against them for not honoring their return policy.Desired Settlement: I will need remade of the two shutters based on my new measurement sheet that I emailed to the shutter specialists.

Business

Response:

We are extremely sorry for the delay in response to your issue. It appears the issue is resolved, per the notes on the order. If that is not the case please respond to this indicating we have not met your expectations. Thanks for allowing us the opportunity to provide you with these shutters.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am amazed at the great product and fabulous service from Select Blinds. I needed one small blind to cover a window in our front door. I didn't want the department store "one size fits all" and did not want to spend a ton either. I got the exact size, color, and wand orientation I wanted, all for under $10. They kept me up to date with shipping info, and sent easy to follow instructions. I will order from them again and suggest that you give them a chance to exceed your expectations.