Select Blinds

Review: I ordered my blinds and the online order system said they would take 2 to 4 days to produce and would ship. After 15 days and my attempts to get information from them going unanswered one set of blinds arrived. I was waiting on the shipment of 3 other sets of blinds, at 17 days I still have no blinds and no responses from inquiries to customer service. They charged my credit card the moment I ordered them, which is clearly not acceptable when they have not given me a product.Desired Settlement: Refund

Business

Response:

Ms. [redacted],

Your entire order has been delivered. I believe there was a misunderstanding as to lead times on our products. I am sorry that you were so disappointed and we will work more diligently to make lead times clear. I hope the shades provide you years of happiness.

Consumer

Response:

I have received and accepted the business response. However, I want to add a note that I received my product and because it is satisfactory I am considering this resolved. In my dispute, their poor customer response caused me to re order the items I ordered from them. They promised the blinds on a scheduled date and did not deliver them by that date and did not readily respond to email requests for status updates. They over committed and once they took the money from my credit card company could care less about me and my order. On the day they finally sent my order I had placed a replacement order from another company because I had not received any feed back about if or when my blinds would be sent. Because I was able to cancel the replacement order I am considering this resolved. However, I was out the extra money for my handiman to come for a second trip to install the blinds and it was a frustrating experience. Select Blinds is mis leading in the information on their website as to when product will be sent, they over claim positive customer reviews and they have one way customer service. They will call you if and when they feel like it. I would highly recommend shoppers explore other options and not be mis lead into thinking Select Blinds advertising is reliable.

Regards,

My husband and I just bought our first home and were thrilled to find a site offering reasonable prices for custom fit blinds. They advertise a fit guarantee. Following the measurement instructions exactly, which explicitly said to not take any deductions, I placed my order. My blinds arrived in a reasonable amount of time but every single blind was too big for my windows because they did not take any deductions.

Customer service was reasonable and asked for a picture of one. I sent it and the customer service agent told me that they had everything that they needed. The agent sent me a follow up email that went to my spam folder. When I discovered the error two weeks later I was very angry. Two weeks with no response and no one followed up any further. This was my first indication of this company's "I hope they stop bothering us" policy.

I called back and the new customer service agent asked for more pictures. I sent them and she said that I had taken them wrong and that she needed them retaken. They were not taken incorrectly. She said that they needed tip to tip and that the blinds would always be 1 1/2" smaller than the window to accommodate the window. The number on the measuring tape was the same as the number I ordered so why she brought this up I have no idea. I wrote her back and voiced these concerns. It has now been 1 week and I have not heard anything back.

Bottom line do not order from this company.

this is a great company, love doing business with them.

We had shopped locally for honeycomb blinds for our home which we are renovating. We like the options of this type of blind with the bottom up, top down, the color choices and the ease of operation. We were a little skeptical to order online as we felt it would be harder to resolve any issues that may arise. We went to the Select Blinds website and were quite happy with the choices and options that were available at a price that no one could match locally. We decided to take the chance and we are glad we did. The ordering process was easy and the processing and delivery went flawlessly. We were confident in our measurements and all 7 blinds fit exactly, which made the install a breeze. We have a couple more windows to do and will go back to Select Blinds for them as we could not have asked for a better experience or complete satisfaction. Thanks Select Blinds

Review: We ordered five top-down, bottom-up cordless honeycomb shades and spent more than $830. We provided exact measurements because Select Blinds assured us that they make the correct deductions to make the product fit correctly.

When we received the blinds, the first one we opened had damage to the headrail and then we noticed some sort of “tri-fold” shade material that hangs from the top rail and has a shiny silver foil-like stripe along the bottom edge. This feature is not displayed on the product we ordered from the website. It is unattractive, and we wouldn't have ordered if we had seen this.

We opened another shade and found that it also has this tri-fold material, but that it is tucked into the top piece of the lower section and cannot be separated without tearing the shade itself. This shade also has a small hole in it.

Much to our disappointment, all of the shades have this awful silver foil line along the underside of the top rail and none of them had any measurement deductions made. Most of these shades scrape the drywall texture on both sides of our windows. The “bounce-back” feature of top-down bottom-up shades also make none of them long enough to reach the window sills (therefore not blackout).

We got the real run-around and ended up discussing all of these issues with various customer service people at Select Blinds. We dutifully photographed and documented all of the problems we had with the order several times. They were so uncooperative and we were not able to get them to honor their “satisfaction guarantee” and to send exactly what we had ordered and paid for. It has been beyond frustrating to play phone tag and try to communicate with representatives who clearly are not there to make the customer satisfied.

Notice that, unlike most other online retailers, Select Blinds does not show any negative reviews on their website. We know, because we submitted one and it does not appear there.Desired Settlement: We would like to receive what we actually ordered and paid for.

Business

Response:

[redacted]We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no charge anything that was not made correctly.

Consumer

Response:

We continue to wait for the company to remedy the situation. Please reopen the case. I will respond as soon as SelectBlinds deals with our complaint.Thank you.[redacted]

I am very pleased with the blinds I received and happy about the price I paid.

Review: I ordered blinds for my father in law on 12-12-15 through Selectblinds.com. They had a Christmas special, that stated "you can order with guaranteed delivery by Christmas, or FREE!!" The issue we are having is the order wasn't complete. We are missing the head rails for the vertical blinds that were ordered. These were ordered to be installed before our family came over for Christmas.

We contacted them the day they showed up on 12-22-15 and notified them of what was missing. We were told they would contact us by end of day on 12-23-15. This didn't happen, so I contacted them again today. They asked for pictures of what we received and I sent them over. The lady I was online chatting with said they won't be able to give us a refund since we received our items. Clearly we haven't received our items, otherwise hey would have been installed for Christmas.

She offered us 5% discount, but that doesn't make up for the "received by Christmas or FREE!!" offer.

I asked for a direct number to a manager to see if they could get this situation remedied, but was told that they don't have a direct line to a manager. Not sure why it's impossible to talk with someone in management when a situation like this happens.

We were told we would hear from someone would definitely contact us by Tuesday, but we were told that one time before and we were the ones that had to contact them today. This is why we decided to file a complaint.Desired Settlement: We would love to have the order that we placed, completed. We're not looking to receive handouts or freebies, but we feel that they should stand by the promise and give us a store credit for the blinds that didn't show up on time. They were running a Buy 3 Get 1 free special. We ordered 4 blinds total and received 1 complete blind. We are asking to received a credit for the 2 Vertical blinds that we payed for. The total for those 2 blinds was: $203.75. We would be more than happy to use the credit to buy more blinds.

We don't think is too outrageous to ask for and feel this is fair.

Our order number with them is: 3806028

We look forward to getting this issue resolved.

Business

Response:

[redacted] We are very sorry that your tracks did not arrive with your blinds. We are still trying to understand how this happened. We are glad that we were able to come to an agreement that satisfied your displeasure and allows you flexibility for future orders. We will identify how this happened and make sure it does not happen to any other customers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered blinds on 12-16-2103 from company web site. Site offered delivery before Christmas and special pricing. I received order confirmation e-mail on 12-15-2013 and my credit card was charged on same date in amount of $215.36. I received e-mail on 12-20-2013 stating that my order was in good hands in their production department and should ship in the next 2-4 business days.

Last I heard from them! No blinds delivered. No e-mail confirming shipment.

Tried to contact them on 1-08-2014 at customer service phone number listed on website. ([redacted]) got message that call volume was unusually high and there would be a 10 minute wait. No-one ever answered. Repeated process, same result. Tried another extention option, same result. I clicked on e-mail link and sent them a message outlining my complaint, asking them for immediate resolution and information regarding order, or immediate refund of my money.

Looked on Revdex.com website and found their rating status is being reviewed.Desired Settlement: Immediate delivery of product ordered or refund amounts charged to my credit card.

Since there has been no response to my inquiries, I am concerned this company is either unreliable or unworthy of my trust.

The fact that they show Revdex.com accreditation, but their status is being reviewed, also has me concerned.

Business

Response:

I want to start by apologizing for the poor execution your order has received. I have asked a manager to contact you today and resolve your concern. I do not show a back order in the system and I am not sure what has caused this extensive delay on your order. We will call you this afternoon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Copy of correspondence is attached below. Company did respond to complaint, offered price adjustment and shipped blinds. However, the wrong product was substituted. I will advise you as to how they resolve this matter.

Simas-

Blinds came today. I suppose that is progress. However, instead of the Grand Pleated Shades, there was a substitution for a Prism Pleated Shade. Instead of the color Powder, which appears on your website to be a light brown color, there was a substitution for the color White. I also noticed that the width of the blind was adjusted from 22 3/4" to 22 1/4". The width of the existing blind we are replacing is the 22 3/4".

The major issue is the color which is totally unacceptable. Since this order will have to be done again, I would appreciate that the proper width and blind type be also corrected.

Please let me know how you will resolve this and what to do with the incorrect shades that you sent.

Thank you.

-----Original Message-----

From: [redacted]

Sent: Jan 10, 2014 4:58 PM

To: [redacted]

Subject: Selectblinds Order # [redacted]

Chuck-

Thank you for taking time out of your day to discuss your order with me. Your order has shipped via [redacted] tracking [redacted]. You can monitor movement and status at [redacted].com starting tomorrow as this has just shipped. [redacted]’s systems typically take 1 business day to update.

I truly am sorry for the delay while we made your custom made shades. During the holidays, the warehouse was closed for several days due to inventory check and in observance of the Christmas and New Year’s holidays. We typically manufacture the products in 7-10 business days and we did not meet our promised time frame. I have issued a $59.83 refund to the method of payment on file. You should see it post to your statement in a few business days.

If any issues come up with your product, please email me directly. I would be glad to help you with any problem, big or small. Thank you for your patience and have a great weekend!

Customer Care Department Team Lead

Select Blinds

Regards,

Business

Response:

We issued a remake for the customer which the manufacturer did not produce correctly. We are issuing a full refund for the customer. I want to offer my apology for all they have been through as well. If there is anything I can personally do for them I would ask that they reach out to me directly. Please make sure they have my contact information.

Ordered from Select Blinds a few years ago and again last year. Love that they will send you samples of the colors before you order blinds so you know what you're getting. I love the blinds and the service I receive from Select Blinds. Thanks Ashley!

Great company! I have ordered 4 times from them over the years and could not be happier.

Review: I purchased blinds from this company and they came defective and the wrong size. Their policy states that they stand by their 100% money back guarantee for any reason customers are not satisfied or for damaged products. When I reported the issue to the sales/return department they said that they will NOT issue me a credit NOR a refund but WILL give me 40% the next purchase!Desired Settlement: I would like my money back and to see them to stand behind their policy.

Business

Response:

[redacted],

I am very sorry about the problems you are experiencing with your order. I have read through the notes on your order. It appears that the blinds came at the right size but, the measurements provided were incorrect. Our satisfaction guarantee does not apply to customers that have provided incorrect measurements on their order. We do however offer a Fit Guarantee. This would allow you to return one shade for a free remake. I can also offer a 50% Discount to remake the other 4. I will have a customer care manager call you to discuss this offer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered 2 cellular shades. They came and looked great however when we tried to install them the brackets did not work. They would not engage and if you can get it to sort off connect the shade will not stay connected. I contacted customer service and explained. I was just sent another set of the same brackets. I have explained until I am blue in the face. Today after yet another email they responded that they are the correct brackets and basically blamed me. I have said I will return at there expense and they could refund me so I could purchase elsewhere. They said there policy is not to refund a custom order. I understand that but they supplied me with an unusable item.

Business

Response:

[redacted] We are very sorry for your frustration. I see we sent you a technical tip today to hopefully solve the situation. We will have a manager contact you in the next 24 hours to confirm the tip worked for you. We are very sorry for the frustration you have felt.

Easy to measure, easy to install. Great instructions. Quality product.

Review: Do not buy from this company. This company Select Blinds has horrible customer service. I ordered a specific size, the blinds arrived with the correct size I ordered on the shipping label on the outside label but the blinds themselves are 1/2 to short. When I called customer service they indicated that they choose to cut the blinds 1/2 short. They asked me to return the blinds which I paid one hundred dollars for and pay another one hundred dollars for a correct size. Therefore asking me to pay double ($200) for blinds. Reported their fraud to my credit card company. Reporting fraud to the Revdex.com. Reporting their fraud to Google.

Order number: [redacted]Desired Settlement: Need the exact size blinds that I ordered. do NOT take deductions just because you fee like it. I ordered the correct size, I entered the correct size and you choose to deduct inches without my authorization.

Business

Response:

Ms. [redacted],We are extremely sorry to hear about your experience and the frustration you are feeling with regard to your order. We strive to make the blinds ordering process as easy as possible. We have found that the easiest way to handle measurements and reduce mistakes is to base everything off the window dimensions, thus allowing us to take all the reductions necessary to ensure a proper fit. This is communicated very clearly on our "How To Measure" page. We want to do everything possible to change your perception of our company, but wanted to make sure you understand this is not something we do to confuse our customers. We will have a customer service manager contact you today to try and resolve your concerns.

Consumer

Response:

Yes, I called and was told that I must pay double for returning the blinds. The call center told me this twice when I called this weekend. Look at your records on the call center.

Review: We ordered our window blinds from WWW.[redacted].com Our order number is # [redacted]. It was a total of 23 blinds for $906. We do not like 12 of the 23 blinds. They all are a little over 35 inches. The manufacturer would punch four holes in each slate was not mentioned in their website. So we did not have any clue about that when we ordered them. When we installed the blinds we noticed that. Because of more holes we are getting more sunlight even when we want to darken the room.We contacted[redacted].com and told them about this issue so they in turn contacted the manufacturer regardind this but as the manufacturer feels 'OK' with these blinds we should pay for the return shipment to get the refund for these blinds.Why should we pay for the shipment when we were not fully informed by the website?They customer support agents are not very pleasing. One of them talks very loud over the phone and she even told me to put down the phone and stop wasting her time. How can she be so rude?They do not even reply to the email I sent them.One other member just put me on hold even while I was still talking and hung up on me after sometime.If they customer care is like this from where can I get help?Do we just have to compromise and get ourselves adjusted to the product which is not worth what we paid for?Please help us.Thank you.With regards,Desired Settlement: We want[redacted].com to pay for the return shipment and refund in full for the returned products.

Business

Response:

Ms. [redacted],I want to apologize for the poor manner in which we have addressed your problem. There is no excuse for the type of communication our team has provided you. I have a manager contacting you today in order to bring your complaint to a resolution. I am quite sure there is a reasonable explanation for why the blinds arrived in the manner they did and I am confident we can work out a resolution that will make you happy.

Consumer

Response:

Thank you so much for your involvement.

[redacted].com representative has spoken to me and asked me to provide more photos of the blinds. I provided them with the photos. They still did not come up with any solution but they do have suggestions. I do not know how reasonable the suggestions are. I will talk to the representative tomorrow and only then can I say if the suggestions are acceptable or not.Thank you once again.

Regards,

As a previous buyer of various products I am very fussy as to material, construction, cost and customer service.

Customer service - wonderful everyone was friendly and knew the product very well.

Materials – The black vinyl is the heaviest of the vinyl materials and competitors. The roller is aluminum the competitors were paper tube or wood. The roller mechanism is superior (spring loaded at pin end to allow for easy installation and nylon bushing for less wear. Pull bar at bottom is wood most competitors were plastic. Brackets are strong; pin end has nylon bushings for smooth operation and less wear on pin.

Cost - This Company is exceptional!! Compared to local companies that insist on sales people this was by far the cheapest. Compared to online I did found some companies with inferior quality that were less. None of the companies I found offered this quality at the price I paid.

After receiving and installing the 4 cordless blinds that I ordered and using them for only a couple of weeks, 3 of the 4 would no longer raise up properly. Contacted the company and they said we have to return them for "inspection". So much for their 100% guarantee. It's been over a week, and they haven't even arranged for pick-up or mailing label to be sent yet. Who knows how long the "inspection" and correction of the problem will take. They talk nice on the phone, but no action to back up their words. Do not use them.

Review: The blinds that were received were damaged without the outside of the shipping packing showing no obivious damage. This leads me to think that the goods were damaged prior to placing in shipping box. I was not able to install right away so they set in the box for an extended period before I opened and discovered. Now they don't want to help me.Desired Settlement: Just wanted replacement blinds but after the treatment I received I don't want anything but a refund from these people.

Business

Response:

[redacted]We are very sorry that your blinds are damaged. As with any purchase, it is critical that you open the box upon delivery to inspect the contents as our ability to hold the shipping company liable for damage is very limited. I have asked one of our customer care managers to contact you and attempt to mediate a solution that will work for all parties. I am extremely hopeful this can be accomplished.

I bought 27 sets of blinds for my house from Select Blinds.They all fit perfectly and look great! I lost one set of brackets in the process. I called customer service and talked to Jaron M[redacted]. He was very helpful and took care of my issue in a professional manor at no charge. Great outfit to do business with. Will use again.

I was dreading replacing my old honeycomb blinds that were falling apart, I thought I'd have to go through [redacted] or a carpet store and it would cost a lot. But I thought to search online to see if there was another option and Select Blinds came up. Very easy website to use, instructions on measuring were great and the shipping was fast. Oh and also very reasonably priced. When I got them, I installed 4 different blinds in maybe 2 hours, very simple! The hardest part was snapping the little plastic piece to the edge of the blind that is to help you not touch the fabric of the blind.