Select Blinds

Very satisfied with selectblind product and service.

Review: I placed an order online on July 7th from this company for 12 faux wood blinds. When I placed the order at check out it stated my blinds would be shipped with in 3-7 days and it also stated that I had "fit" coverage for my blinds for free. Which meant if my blinds didn't fit they would replace them at no charge. It did not say anything on my check out page about the quantity of blinds that were covered it showed the coverage under all of my blinds which to me says they are all covered if they do not fit. So 2 weeks later on July 18th I contacted the company because I still hadn't received my blinds and they stated that it takes 10 days for a special order and then 7 days to ship after that, again not stated on their site. So I received my blinds on the 23rd of July and today when I opened 1 of my blinds I noticed they are not wide enough. So I contacted the company and they are now stating that I am only covered for 1 blind to be swapped out and they can give me a "discount" to purchase new blinds from them. This company is full of false advertisement as I found out by doing research online and seeing the many complaints about them. I should have researched before I placed my order. Below is what it states at checkout.

F.I.T. Measure Insurance

Guaranteed F.I.T.™

Our Fit Improvement Team (F.I.T.) will help you get the right fit in the unlikely event that you incorrectly measured your blinds or shades, and we will correct the problem for FREE!

$7.99 FREE

($7.99 has a line thru it that you can not see here so it is free)Desired Settlement: I would like my blinds swapped out as promised and for them to change the wording they have on blinds being shipped within 3-7 days.

Business

Response:

[redacted],

I am very sorry for the frustration you have felt in dealing with our customer care team. I have asked one of our managers to reach out to you and resolve this concern in a way that will satisfy you.

I work in interior design and found this website. I instructed several others to use them and have had nothing but trouble with each & every order. Same game each time. This company takes your money and sits on it. Then they have a series of issues with your order that requires more information for your order to be processed. One thing after the other. I have waited two months for my order and I still do not have it. I spoke with Steve, who claimed to be the owner and he could care less what anyone thinks. He's a rip off artist! Scammer! Jerk!

I should look at the Revdex.com site for Select Blinds before I ordered. They have several compliants about them and read that I am NOT the only one who experienced this problem!!

I place an ordered with then and the size on one mine out of 3 blinds ordered was the the wrong size. I check my notes and ordered 2 blinds the same size 21"7/8 pearl color.

They sent one the correct size but the other one came 21"0

I called Select blinds and was on HOLD for 15" the left my number(MORE compliants calling in?). [redacted] called and said it could be replaced

at 50% off. I paid $204.00 for the blinds. But [redacted] came up with $163.57. So how is this good business? I get the wrong blind size and Select Blinds get another $163.oo out of me. SERIOUSLY. Well I just joined the other negative comments. PLEASE read before Ordering from this company!!

Review: We measured a window and gave dimensions when ordering window blinds. The product shipped was a half inch too long. We ordered a second set. Blinds sent were again too long. Ordered a third blind. Again too long. We shipped all three back and now the factory says their blinds were the correct length according to their factory production and now our refund has been denied and they expect us to pay for the return shipping. We even sent photos to prove the blinds were wider than the window and still we are being denied a full refund. I will never deal with Select Blinds again.Desired Settlement: We are asking for our $47.43 order to be refunded.

Business

Response:

[redacted],I have asked [redacted], our Customer Service Manager to contact you and resolve this issue. I know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right.

I spoke with Katie this morning and she was extremely helpful and personable. She is a great representative for Select Blinds.

Review: I purchase a set of plantation shutters from this vendor on 03/12/14 on the amount of $600.20. Ordered through online system, and measured the windows as instructed. When shutters arrived, frame was incompatible with the design of the window, as it had trim. When contacted customer service, they told me that the frame requested was obviously incorrect, as that particular type of frame was incompatible with windows with trim. I pointed out that this was not disclosed on the ordering system. Representative offered to accept return for customer credit (even though their policy states "We guarantee your satisfaction by offering a 100% money back guarantee. This guarantee is good for 90 days, and is very simple. We guarantee that the blinds and shades we produce for you, will satisfy the window covering need that you ordered samples for, or we will do everything possible to make it right. This includes refunding your money, if we made a mistake making your custom blinds or shades. This guarantee is good for the 90 days after your receipt of the product), claiming that plantation shutters were not part of the satisfaction guaranteed and they were not returnable. They also told me that I needed to ship back the product at my cost, which was significant at about $200 for all shutters. Another representative suggested that I ordered standard frames , which I did on 4/1/14 at a cost of $127.77. When the frames arrived, they only had one hinge installed instead of four as the original ones. Drilling and measuring the additional hinges was extremely difficult due to the shape of the frame and caused alignment issues. On the installation videos there is no mention of the need to drill hinges as part of the installation process. The new standard frames were also about 1/4" narrower than my window, making them unusable. When I pointed this out, Select Blinds claim that this was due to improper measurement, but I measured all windows properly following their instructions. Most likely, this was caused by building a standard frame that would fit the door size of the original order.

Their customer service has been nothing but defensive. Again and again they say that the shutters are not refundable, but nowhere in the description of the product nor the ordering process this is disclosed. Even the terms of service for this particular item explicitly state that there is a 100% money back guarantee. Nowhere in the website it discloses that shutters are exempt of either the satisfaction guarantee or no hassle returns. The solution the offer, that I should ship them back at my own cost, is not acceptable, as I would have a significant amount of money ( $727.97 to be exact) stuck in a store credit that I don't intend to use due to their poor customer service. Even if I purchase other items, such as shades or blinds, it is quite unlikely that I would be able to fully use this credit. Also, to get this credit would entail that I need to ship the items on my own. They told me that they would email me a shipping label so at least the cost of the shipping would be lower than if I paid it on my own, but so far this has not been forthcoming.Desired Settlement: I would like Select Blinds to send me a shipping label for me to return the defective shutters and frames, and to fully return the amount of $727.97 to my credit card instead of store credit.

Business

Response:

[redacted],We are extremely sorry for the frustration you are experiencing. We have asked [redacted] our Customer Care Manager to reach out to you and help resolve this problem. We are confident she will make things right.

It is so important that businesses keep up good communication with their customers.
That was the experience I had with Select Blinds customer service representative Rachel B[redacted]. She emailed several messages with updates with my order for my replacement blind that became inoperable. The replacement blind that was still under warranty, has since arrived, installed and working fine.
Thanks
Nick M[redacted]

Review: Two online orders were placed on 11/10/2013 for blinds, one larger than the other.

The first order ([redacted]) was received damaged due to NO protective packaging (i.e. the blind rails were bent, pictures were sent and are available upon request to [redacted]). Select Blinds was contacted. New blinds were sent on 11/26 with a 'some' extra box protection.

The second large order ([redacted]) was shipped via freight carrier on a pallet on 11/22/2013 . Almost every box on the pallet was damaged, in some cases completely destroyed. The shipment was refused.

(Pictures are available on request).

Pictures were sent to (as instructed) to customer service ([redacted]). No response was heard from Select Blinds until four days later after I had to call to re-initiate the complaint to which the customer service rep asked for the picture to be resent.

Select Blinds customer service ([redacted]) left a voice message at 4PM on 11/26 that she would like us to 'receive' the destroyed blind order and 'sift' through the damaged blinds to determine which blinds are good and which blinds are bad.

Due to the lack of quality and customer service, we have paid for a pile of junk lying in some shipping storage facility.Desired Settlement: We want a COMPLETE set of properly packaged and shipped blinds (within a week) as well as a discount for the trouble of taking a day off of work to receive the blind shipment.

Or, a complete refund for both orders. Select blinds will need to pay for shipping to return the smaller order (if that's what the want) since we will now have to find a new vendor and reorder an entire house of blinds.

Either way, they did not deliver as claimed on their website and we are without blinds for our guests coming for Thanksgiving.

What a disaster.

How is it that this company has a Revdex.com rating of A+???

It should be noted, that if their customer service manager would have just called me with an apology, I may have been able to accept that this was a one time occurrence.

Business

Response:

[redacted],

I want to apologize for the poor manner in which your order was received. We go to great lengths to do everything in our power to assure that the product arrives in perfect condition. Occasionally shipping damage does occur and we do everything in our power to remedy the situation as quickly as possible. I understand we have come to an agreement as after looking through the pictures it appears only 2 of the boxes show significant damage and most of the order should be in great condition. We are very sorry about the Thanksgiving trouble this has caused and we have offered a $250 credit as a way of apologizing. I hope you find this acceptable. If you feel that we are not doing our part please reach out to me directly. My information is included.

VP Operations

###-###-####

Excellent Product.

Katie H[redacted] was great to work with, not only friendly on the phone, but extremely helpful in assisting me with the process of ordering blinds that will match the other blinds in our home.

Review: I ordered two pleated shades for a client. In early December when their construction was completed, an installer hung the shades. The longer of the two shades had part of the fabric unattached to the headrail. I immediately sent an email detailing the problem to selectblinds. A few days later I sent a second email which received no response. About a week later, I called and spoke with [redacted] who asked if I would return to the client's home and photograph the shade. She agreed to send me her email address so I could send the photo to her. I took the photo but never heard back from [redacted]. A few days later, I called again asking for a manager but reaching [redacted] who said [redacted] was out and the manager was on the phone and couldn't answer. She gave me her email address and agreed to get back to me. I sent her the photograph of the defective blind. She replied that she received it and would follow up. Nothing happened. When I called back someone told me she would not be in for a few weeks. I then sent another lengthy email to their site recounting all the steps I had taken. I have never received a response. There is no way to get a response from this companyDesired Settlement: I think the company should replace the defective longer blind from order number [redacted].

Business

Response:

[redacted],I want to thank you for speaking to me on the phone today about your order. You order has shipped and actually was delivered earlier this week. The tracking number is [redacted]. Please reach out to me if you need further assistance.Sincerely,[redacted]VP Operations[redacted]

I have recently purchased a new home in Florida. We decided to go with Select Blinds for all our window treatments...it seemed like a straight forward order. Not difficult to execute for a business that only deals with window treatments. All my blinds came without rods. It took 3 attempts to get us the rods. When we finally get the rods...they do not work with the blinds. So they acknowledge, after the fact, that there is a problem with the blinds and the the rods...no kidding. So they tell us it is an easy fix...we will send you the string cartridges and you can restring them with the cd instructions. We finally, after a month of going back and forth with this company, get the strings. We put them in. Not as easy as they claim. The side panels are extremely hard to take out. Oh, did I mention they sent the strings and no tassels. Well, we order the tassels and they tell us they will over night them...never received them. So we have to wait 7 business days for them to get here. One month and we still can't complete the window treatments.

Review: I ordered blinds from this company 10-12-13 and since then with there advertised 90 guaranteed satisfaction approval I have not been able to return these blinds for my full refund. here is there guarantee: Satisfaction Guarantee

Satisfaction Guarantee

Buy blinds from the Nation’s fastest growing brand and set your mind at ease. SelectBlinds.com offers a 100% Money Back Guarantee. We’re so confident the blinds we produce will look great in your home that we offer this guarantee. If you’re not completely satisfied, just let us know. We’ll do everything possible to help you out. If we make the mistake or your product is damaged in shipping, we’ll promptly correct the problem.

At SelectBlinds.com, we are serious about your satisfaction with your custom made window coverings. That’s why we offer a 90 day satisfaction guarantee, which is something you won’t find from others. Quite simply, if you are not 100% satisfied, we will do everything possible to make it right. If it is our mistake, or freight damage is incurred, we will immediately remedy problem at our expense. This must be done within 90 days of your receipt of the product, and should a return be authorized the product must be returned in its original condition.

I would like to return these blinds I have as for an RMA number and they refuse to honor their guarantee. I would like something done about it. Thank youDesired Settlement: This is a scamming company and I doubt you will get anywhere with them and I am so sorry to have had to bother you

Business

Response:

Mr. [redacted],

I want to apologize for the fact that you feel so frustrated by our return policy. I will include it in its' entirety below. There is in the policy a stipulation that the measurments be correct in order for a return to be allowed. It is my understanding that the dimensions ordered do not fit the window. We have gone to great strides to help customers that mismeasure and have a new FIT guarantee for people that make mistakes that cannot be covered under our 90 satisfaction guarantee. It is my understanding we have offered you this option even though you are well outside our 15 day limit. I would hope that you would find this an acceptable resolution.

Here is our 90 satisfaction guarantee policy.

Buy blinds from the Nation’s fastest growing brand and set your mind at ease. SelectBlinds.com offers a 100% Money Back Guarantee. We’re so confident the blinds we produce will look great in your home that we offer this guarantee. If you’re not completely satisfied, just let us know. We’ll do everything possible to help you out. If we make the mistake or your product is damaged in shipping, we’ll promptly correct the problem.

At SelectBlinds.com, we are serious about your satisfaction with your custom made window coverings. That’s why we offer a 90 day satisfaction guarantee, which is something you won’t find from others. Quite simply, if you are not 100% satisfied, we will do everything possible to make it right. If it is our mistake, or freight damage is incurred, we will immediately remedy problem at our expense. This must be done within 90 days of your receipt of the product, and should a return be authorized the product must be returned in its original condition.There are some additional conditions regarding this policy: Free sample swatches are offered in nearly every product. We can only honor this guarantee if you ordered swatches on the specific product in question within 90 days prior to your custom order being placed.Oversized products, which are over 90”, are only returnable for damage/warranty issues.This money back guarantee does not apply to Dealer orders.This guarantee covers product pricing only, and not andling/processing/shipping fees.Return shipping is the responsibility of the customer.Blinds and shades that are measured incorrectly are not covered under this guarantee

Additional products that are only covered for damages/warranty repair only include Sheer ShadesShuttersHoneycomb Shades ordered with our 2 on 1 headrail option

Consumer

Response:

I am not returning them for the wrong lenght I am returning them because of poor quality workmanship and you have been told many times on the phone this complaint. If you would listen instead of being so rude you might understand why the blinds need to be returned. You do not want to take care of your product your 90 satisfaction is just that I am suppose to be fully satisfied and I am not with your blinds. Now maybe the Revdex.com can explain it so you can understand.

Business

Response:

[redacted],

The product was mis-measured, which removes it from being covered under our 90 day guarantee. I am happy to do one of 2 things. We can give you store credit towards another product after the product is returned or remake your product under the fit policy. This is going over and above what our policies typically allow, but I am willing to make this concession in a show of good faith. Hopefully one of these two solutions will work for you. I will have one of our Customer Service Managers call you today.

Review: On July 1, 2013 I ordered a set of blackout shades from selectblinds. I have ordered from select blinds in the past with success. This time I did not order color samples due to my need to match color being less important. Upon receipt of the blinds it was immediately apparent that the quality/design was poor. The shades tilted due to the off center placement of support cords. This was not evident in any of the pictures online or sample material you could order. I called to ask for a remedy and was told that this was inherent in the design and because I did not order color samples they could not be returned. Color has nothing to do with my compliant. The design/quality is substandard and I expected your "100% Satisfaction Guarantee" to cover bad design/quality.Desired Settlement: I would expect the company to honor the 100% satisfaction guarantee for poor quality/design and as such offer a full return and refund of merchandise or credit towards another set of blinds IF they are of better quality/design.

Business

Response:

[redacted]

I am extremely sorry for the way your request has been handled by our Customer Service Team. I have asked that a manager contact you directly and resolve this for you as quickly as possible.

Review: Ordered (on-line) plantation shutters for 4 windows in our home on 12-11-15. On 12-18-15 recieced e-mail thanking me for my order with a copy of what I ordered saying that orders typically ship within 3 to 7 bussiness days. On 12-20-15 (9 days later) got an e-mail stating that my order would be going into production within 48hours. They would ship after passing quality control and they would send me a tracking #. On 1-11-2016 I found some large boxes on my porch. We unpacked them and had shutters for 4 windows and 3 frames (short 1 frame). One of our windows is a picture window and it has 2 side window, one on each side. We noticed that 2 windows had 13 4" slats while the fourth has 14 4" slats. They are the same length so you can see they do not match. I called Select Blinds and spoke with Brittany G[redacted] on 1-12-16. I called to get a package count to see if they shipped the 4th frame and to let them know that we recieved a mis-matched shutter. Brittany asked me to please wait until tomorrow to see if the frame would be delevered (which it was) and to take pictures of the problem and send them to her via e-mail. We recieved an e-mail thanking us for the pictures and she would let me know what the warehouse said. We went ahead and installed the Shutter except for the mis-matched one. When we opened the shutters, we had one that had 5 slats that didn't open because of prior damage either at the factory or in shipping. I emailed Brittany, and sent pics, of the problem on 1- 12-16. We heard nothing so on 12-15-16 I emailed Brittany to ask what the warehouse had said about the two problems. I recieved a reply that I had been switched to their shutter expert, Rachel B[redacted] and she would be handling my complaint now. I waited and on the 18th I sent an email to Rachel saying I heard she was taking over and I looked forward to hearing from her. I waited til 1-26-15 and sent email to Brittany asking for Rachel's supervisor name & email. NOTHINGDesired Settlement: To get the proper Shutter to match the others and to get the damaged one repaired It probably could be repaired here if we had the parts and some guidiance. Also to have select blinds and have some integrity and stand behind

their products. Nothing can be resolved when one party decides to stick their head in the sand.

Business

Response:

We were extremely disturbed to learn of the situation you are experiencing with our company. A manager will reach out today and resolve the situation. You have our sincerest apologies and a commitment to make things right.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I cannot get through on the 800#, nor can any of my friends, who are trying to help. They put you on hold for

an entire day. If you leave a call back #, they don't call back. They don't answer emails or even their chat room

on their website. A company still in business doesn't do that. Can you stop them from taking money from

anyone else.

I ordered blinds & have not received & cannot find anything about status.Desired Settlement: refund or immediate delivery of product--just to know they are still in business--I want them shut down

if they are out of business

Business

Response:

[redacted] Thanks for taking the time to speak with me. I appreciate your candor. I have asked a manager to contact you about your order and give you an accurate assessment of when your order should arrive.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Company advertised 35% off entire order plus buy 3 get 1 free. Ordered blinds. The blinds came in the wrong size. I sent them back at my own expense. I then used store credit to buy the correct size. They did not apply my original discount and overcharged my card by $30.49. When I called to resolve the issue, customer service was very rude and abruptly ended the conversation -saying "we had the to eat the cost with the first set -so you don't get special privelages." I was very upset that I spent hundreds of dollars at selectblinds.com to be treated so poorly. They charged my credit card anyway. The order has not shipped as of 30 Jan 2015.Desired Settlement: Please credit my credit card back $30.49. I would also like an apology.

Business

Response:

Ms. [redacted],I am very sorry that you are so unhappy with the resolution. I have a manager reaching out to you to discuss your perspective. Here is what our records and recorded conversations show happened:1. You ordered blinds as an outside mount, meaning they wuld be mounted to the wall and not inside the frame of the window. Unfortunately, they were cracking the trim around your windows when you attempted to install. (No mention of incorrect sizes in the call, simply the product won't work in the measurements provided as they would need to be smaller to fit inside the frame of the window. This is a decision made by the consumer and not something we can control.)2. You called in and we agreed to remake the blinds at different sizes and make them so they would mount inside your window frame after you returned the blinds that were ordered and would not work for you based on the fact that they were cracking your trim.3. We processed the new order with store credit from your original order. In your original order we had a promotion that gave a free blind away, as nothing was paid for that blind we cannot give store credit towards that blind.If you felt we were rude, we sincerely apologize and we are sure the manager that calls you will apologize as well. We want you to be happy, but we have to start from a position of having all the correct facts. If you feel we have misconstrued the facts, the customer service manager will be able to verify anything you feel we have wrong in our response. We are sure we can come to a satisfactory agreement for all parties involved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am pleased with the apology sent back from selectblinds.com. However, I was under the impression that I would receive the same deal as the original order. Therefore, I would like to have my credit card refunded the difference. The fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong size. The website has measuring instructions- which were followed perfectly and re-checked 3 times over. The frame was cracking because there was room to screw the blinds in. The blinds were ending too close to the inside of the frame (were talking centimeters from the actual window... No room to screw all the holes). Therefore, I went with my own measurements for the next purchase and they fit perfectly. Lets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windows. No privacy.?

I would like my refund.

Regards,

Business

Response:

We will apply a credit to the reorder for a free blind to resolve this issue.

kate was very very helpful to me she gave me solutions.

Review: Ordered eight (8) custom-fit (4 remote controlled blinds) through Select Blinds website. Blinds were cut 1-1/8" short in width, 3 remotes were missing, the 1 remote sent was refurbished, filthy and scratched, and battery packs were missing. Upon contacting them, they sent additional refurbished, filthy and scratched remotes. After dozens of email correspondence with their customer service including photos showing the shades were cut short, they refuse to acknowledge that their product is miscut and ill-fitting, allowing over an inch gap in the windows, I recently received a return authorization three after three months of dispute. However, the customer service representative claims that Select Blinds will determine if the product is acceptable and return it to me and my cost OR issue store credit in the amount of $1,874.69 that was charged to my credit card. Neither of these solutions is acceptable and I stand firm that I am due a full refund for these inferior products and do not want store credit for more inferior products. This amount is currently in dispute through my credit card company.Desired Settlement: I am requesting that Select Blinds issue a credit to my [redacted] card in the amount of $1,874.69 as the shades have been returned to them via [redacted] on 11-13-14.

Thank you.

Business

Response:

I see you are working with [redacted] on this order. I apologize for the poor delivery of the order, but I am confident [redacted] will be able to handle this for you. If he doesn't solve your issue, please respond to this complaint again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Filing another complaint does not resolve the issue of Select Blinds owing me a full refund for their inferior, refurbished and miscut products which were returned to them via [redacted].

Regards,[redacted]

Business

Response:

This issues should be resolved. We issued a refund for the order.