Sentry Insurance a Mutual Company

YOUR FILE NUMBER: [redacted] COMPLAINANT: [redacted] INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of January 09, 2015, regarding [redacted] We regret that Mr [redacted] felt it necessary to contact the Revdex.comUnder these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the insuredUpon review of the policy file, we will correspond with Mr [redacted] within the next four business days regarding his concerns.If Mr [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in MissouriPlease be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving themThank You [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: [redacted] ***INSURANCE COMPANY: Peak Property and Casualty Insurance CorporationThank you for your correspondence dated October 15, 2014, regarding [redacted] ***We regret that Ms [redacted] felt it necessary to contact the Better Business BureauUnder these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the insuredUpon review of the claim file, we will correspond with Ms*** within the next four business days regarding her concerns.If Ms [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Wisconsin.Please be assured that Peak Property and Casualty takes all complaints seriously and is committed to resolving them[redacted] ***Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted] COMPLAINANT: [redacted] ***INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of December 29, 2014, regarding [redacted] ***We regret that Ms*** felt it necessary to contact the Revdex.comUnder these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with theclaimantUpon review of the claim file, we will correspond with Ms*** within the next four business days regarding her concerns.If Ms*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Maine.Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: Crystal [redacted] INSURANCE COMPANY: Peak Property and Casualty Insurance CorporationThank you for your correspondence dated September 29, regarding Crystal [redacted] We regret that Ms [redacted] felt it necessary to contact the Better Business BureauUnder these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the claimantUpon review of the claim file, we will correspond with Ms [redacted] within the next four business days regarding her concerns.If Ms [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Florida.Please be assured that Peak Property and Casualty takes all complaints seriously and is committed to resolving them[redacted] ***Consumer Affairs Specialist

Thank you for your correspondence below Please be advised that Dairyland acknowledged receipt of this complaint on November 4, It is Dairyland Insurance Company’s policy to communicate directly with the insured Upon review of the policy file, we will correspond with Mr*** within the next four business days regarding his concernsThank you, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual Company [redacted] [redacted] ***

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: [redacted] ***INSURANCE COMPANY: Viking Insurance Company of WisconsinThis will acknowledge receipt of your correspondence dated October 21, 2014, regarding the above-referenced file.Please be advised that [redacted] also filed a complaint with the Colorado Insurance Department, which we responded to Ms [redacted] and the insurance department on October Due to confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Viking Insurance Company and Ms***; however, she may provide to you upon request.It is our hope that the information provided is sufficient in resolving this matter with your Bureau however, should you have any additional questions, please contact me at [redacted] .Regards, [redacted] ***

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: [redacted] ***INSURANCE COMPANY: Viking Insurance Company of WisconsinThank you for your correspondence dated October 22, 2014, regarding [redacted] ***We regret that Mr*** felt it necessary to contact the Revdex.com Under these circumstances, it is Viking’s policy to communicate directly with the claimantUpon review of the claim file, we will correspond with Mr*** within the next four business days regarding his concerns.If Mr*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in California.Please be assured that Viking takes all complaints seriously and is committed to resolving them.Sincerely, [redacted] ***Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted] COMPLAINANT: [redacted] INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of December 15, 2014, regarding [redacted] We regret that Mr [redacted] felt it necessary to contact the Revdex.comUnder these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the claimantUpon review of the claim file, we will correspond with Mr [redacted] within the next four business days regarding his concerns.If Mr [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Vermont.Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.Thank you[redacted] ***Consumer Affairs Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I call the customer service and try to resolve this issue but I still got nowhereSo that's why I filed a complaint with the Revdex.com because they're not doing good business first of all what you customer service should never lie to customersWhy am I obligated to stay with insurance company when I'm getting poor serviceso all I want is to stop being contacted by dairyland and close my accountAnd I don't want to pay a cancellation fee Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not sure if this is where I am supposed to reply or if I am supposed to call or not I want to further my complaint The letter the claim manager wrote to you, the Revdex.com, had information in it The claims manager wrote to you that I was asked to show my marriage license because I had signed the title to my car incorrectly That is not what happened at all I was asked to sign the title how my name appeared on the car title and I did When I bought the car, I was married and my last name was different than it is now When I filed this claim, I had been divorced for several months and my last name was back to my maiden name So, they asked me to show them my divorce papers It took them days to get that situation handled If she is the claims manager, shouldn't she know this? She is supposed to be in charge of the claims department, yet she has no idea what is going on with my claim and I called her several times and always got her answering machine The one time that I did get in touch with her, she forwarded me to the person I had been dealing with before her when, the reason I asked to speak to her was because he wasn't helping me She couldn't give me the information I needed and she is the manager of that department That is unacceptable Furthermore, this company, in its letter to you, the Revdex.com, wrote that they offered me an extra $a day due to lost time and that I accepted this They did not tell me I had options, I did not necessarily accept it because if I had known that they were giving it to me because the Revdex.com had gotten involved, I would have asked for the $a day that I would have made at my job, that I had to miss out on for weeks because they were not running their business correctly There was a stretch of nearly weeks, it was actually days where I could not even get ahold of them to find out what I needed to do next In that time, I was missing workThey did send me payment today and I do not wish to have anything to do with them ever again Like I said in my initial complaint, they were rude, they did not call me back when I left messages, they were difficult to contact, they took days to settle my claim and issue me payment, they hung up on my insurance agent when he called and they mocked me when I called them It was a nightmare and I hope that no one ever has to deal with this insurance company again I don't think they should be allowed to be in business Regards, [redacted]

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: [redacted] /Legacy Farm and Lawn INSURANCE COMPANY: Sentry Select Insurance Company This will acknowledge receipt of your email dated February 18, 2015, regarding the above referenced file. Please be advised that McKinley [redacted] ... also filed a complaint with the Missouri Department of Insurance, which we will be responding to directly with Mr. [redacted] and the insurance department. Due to confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Sentry Select Insurance Company and Mr. [redacted] ; however, he may provide to you upon request. It is our hope that the information provided is sufficient in resolving this matter with your Bureau; however, should you have any additional questions, please contact me at [redacted] . Thank You,Sincerely, [redacted] ***

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: [redacted] INSURANCE COMPANY: Sentry Insurance a Mutual CompanyThank you for your correspondence of November 11, 2014, regarding [redacted] We regret that Mr [redacted] felt it necessary to contact the Revdex.com Under these circumstances, it is Sentry Insurance’s policy to communicate directly with the claimantUpon review of the claim file, we will correspond with Mr [redacted] within the next four business days regarding his concerns.If Mr [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Arizona.Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly[redacted] ***Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: [redacted] ***INSURANCE COMPANY: Peak Property and Casualty Insurance CorporationThank you for your correspondence dated November 24, 2014, regarding [redacted] ***We regret that Mr [redacted] felt it necessary to contact the RevDex.comUnder these circumstances, it is Peak Property and Casualty’s policy to communicate directly with theinsuredPlease note that we also received a complaint via social media from Mr [redacted] and are addressing his concerns directly with himIf Mr [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in North Carolina.Please be assured that Peak Property and Casualty takes all complaints seriously and is committed to resolving them[redacted] ***Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted] COMPLAINANT and/or INSURED: Richard [redacted] / A & R Enterprises of Abbotsford, LLCINSURANCE COMPANY: Sentry Insurance A Mutual CompanyThis will acknowledge receipt of your email dated December 10, 2014, regarding the above referenced file.Please be advised that [redacted] [redacted] also filed a complaint with the Wisconsin Department of Insurance, which we will be responding to directly with Mr [redacted] and the insurance department.Due to confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Sentry Insurance A Mutual Company and Mr [redacted] however, he may provide to you upon request.It is our hope that the information provided is sufficient in resolving this matter with your Bureau however, should you have any additional questions, please contact me at [redacted] .Thank you.Sincerely, [redacted] ***

This letter serves as our response to your correspondence dated March 31, 2015, for the above referenced caseWe respectfully request that the ‘unresolved’ status be removed for case [redacted] as we feel we have made a good faith effort to resolve Mr [redacted] ’s concerns Complaint Timeline: March 5, Acknowledged receipt of Mr [redacted] ’s complaint from the Revdex.com March 6, Acknowledged receipt of Mr [redacted] ’s rejection to our ‘company’s response’, which was only our acknowledgement to the complaint emailed to you the previous day March 9, Middlesex Insurance Company promptly responded in writing to Mr [redacted] Middlesex Insurance Company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com by only corresponding with the complainantIf you require copies of our company’s responses, you may request direct from Mr [redacted] The company’s response to a complaint may not always be the desired response and the fact that the complainant does not accept the company’s response should not deem a complaint as being ‘unresolved’, which could mean unanswered to potential customers that view the Revdex.com Business Review for our company Middlesex Insurance Company is committed to promptly and fully resolving customer complaints Policies and procedures are in place emphasizing our responsibility to meet the legitimate expectations of our customers in a timely fashion Thank you in advance for your consideration and we look forward to a favorable reply

YOUR FILE NUMBER: *** COMPLAINANT and/or INSURED: *** ***
POLICY and/or CLAIM NUMBER: *** INSURANCE COMPANY: Sentry Select Insurance Company Thank you for your letter of February 26, regarding *** ***We regret that
Ms*** felt it necessary to contact the Revdex.comUnder these
circumstances, it is Sentry Select’s policy to communicate directly with the claimantUpon
review of the claim file, we will correspond with Ms*** within the next four business
days. If Ms*** prefers to seek the assistance of a third party, the appropriate channel is to file
a complaint with the state insurance department, which is the regulatory agency governing
insurance companies doing business in Missouri. Please be assured that Sentry Select takes all complaints seriously and is committed to
resolving them*** *** *** *** Consumer Affairs Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If it is Sentry Insurance policy to communicate directly with the insured why do they not ever get back to me? In addition, I just received a new policy manual in the mail on 11/26/for the policy that they confirmed to me was cancelled two months ago
Regards,
*** ***

This letter serves as our response to your correspondence of January 6, 2015, for the above referenced caseWe respectfully request that the ‘unresolved’ status be removed for case *** as we feel we have made a good faith effort to resolve Mr*** concerns and we continue to work with him toward resolution of his claim.On December 18, 2014, we acknowledge receipt of Mr*** complaint from the Revdex.com (Revdex.com)Viking Insurance promptly responded in writing to Mr*** on December 22, 2014.We received your December follrequest which was received one day after our December response was emailed to Mr***Mr*** indicates in your December follrequest, “I will wait days as stated to hear of their resolveThank you.”, which indicates to us that he understood our initial acknowledgement letter to your office on December We also responded with an additional status letter to Mr*** on January 7, On Friday, January 16, we received a follrequest direct from Mr*** that we will be responding to later this week.Viking Insurance’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as Revdex.coms by only corresponding with the complainantIf you require copies of our company’s responses, you may request direct from Mr***.The company’s response to a complaint may not always be the desired response and the fact that the complainant does not accept the company’s response should not deem a complaint as being ‘unresolved’, which could mean unanswered to potential customers.Viking Insurance is committed to promptly and fully resolving customer complaintsPolicies and procedures are in place emphasizing our responsibility to meet the legitimate expectations of our customers in a timely fashion.Thank you in advance for your consideration and we look forward to a favorable reply

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***