Sentry Insurance a Mutual Company

Review: On September 11th of this year I was in a automobile accident. The party that hit me was insured with DairyLand insurance (Sentry) I contacted his insurance company, they said he had already gotten in contact with the company and the claim is processing. The party hit my passenger side door making it unable to open the door, I contacted [redacted] several times before finally getting a hold of her and her to tell me on the 17th that she reserved me a rental car. The driver side had no damage but the passenger side was unable to open and me being pregnant was unable to get into the door when my husband drove so I took her up on her offer. On the 19th [redacted] came to my parents house to assess the damage. Mr [redacted] made uncalled for remarks about us being in a rental and that someone will get their [redacted] fired for this because my car is perfectly fine to ride it, just squeeze in. Again, I'm pregnant! There is no squeezing! We received a check for 1100$ the same day for the repair. I contacted [redacted] again about the diminishment of value amount, She advised me to take the vehicle to a dealership and have them quote before and after damage and they will cut me a check. I did on the 21st. The quote for before damage was 9400$ the quote for damage as is is 8000$ and the quote for damaged but fixed is 8700$. On the 22nd I contacted [redacted] again asking what steps I needed to take and she gave me a fax number to fax to along with my claim number. I completed the fax and called Jaquline to make sure she got the fax on the 23rd. He response was yes he has to go over it and he will call you within 48 hrs. I called back on the 25th and spoke to [redacted] and she said oh yes it looks like from his notes he goes to call you with a offer today. He has a notes to call you. He already contacted the dealership to where you got the quote from so he just needs to contact you with an offer. Now I thought this was pretty cut and dry due to this not being my fault.. Today the 29th I contacted [redacted] to advise her I still have not received anything from them. She said oh looks like he closed out the claim.. But he didn't call you.. Looks like he denied the claim because the vehicle had two prior accidents to this.. I didn't purchase my vehicle until May of 2013 so whatever happened before me owning it I was unaware of. But I do know that a gentleman that they insure hit me due to not paying attention, Now I am upside down on my vehicle and unable to trade it in due to this.Desired Settlement: 1400$... I would like to be paid what I was told would be paid!

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On July 1, 2014 my neighbor cut down a tree and it fell on my new car. She has no home owners insurance, but promised to pay for the damages ( for which she still has not paid a dime). We had to file against our car insurance and they responded rather quickly in getting us the check for repairs. Where the issue lies is that we had to pay a $500 deductible in order to get everything rolling. I was contacted by H.R. [redacted]-Claims Rep for Sentry Ins. we had several conversations and during one of them I asked if and when we would get our $500 dollars back and Mr. [redacted] stated that they were there to work for us and that they would be taking my neighbor to court (Magistrate) to get the money they were out of as well as our $500 deductible. I told him that we would give the 3 months to get some results or else we would take her to court. That was my mistake! After telling Mr. [redacted] this all efforts on Sentry's part just stopped. He wouldn't return phone calls or emails. I finally got a response from a [redacted]- Claims Manager on 9-24-14 , a month and a half after the incident, stating that our claim had ben turned over to their subrogation dept. who in return has turned it over to a collection agency (Douglas Knight Collection Agency). No action had been taken until I threatened to drop our policy with them. They claim they were trying to locate the company that cut down the tree. I told Mr. [redacted] during our first conversation that it was two illegal aliens that cut down the tree and that my neighbor had been here in the U.S. for at least 5 year and she claims to not understand or speak English. I provided him with the police report (faxed it to him 7-23-14) with the information the police obtained. It was an inexperienced police officer who responded and the report was not completed, but it had the name and address of my neighbor and that's all that Sentry needed. After several heated emails from me , I was getting so frustrated with Sentry so I requested the name of the collection agency, a phone number, and a contact person, also the extension number

for their subrogation dept. I got an email from a Mrs. [redacted] saying they were trying to find an address for my neighbor, come on! it doesn't take a rocket scientist to figure out her address, she live next to me, come on! They have all her information because she has her car insurance with them and she is in their database, I told Mr. [redacted] all of this in the very beginning. I spoke to a [redacted] at Douglas Knight and she says all they can do is have her drivers license revoked and that they will just send her letters to pay for the damages but can't force her to pay a dime. Where I have a big issue is we have been loyal customers for 7 years. We pay on time and usually get our insurance 6 months at a time. Sentry did nothing to try and recover our $500 deductible. They had more than enough time to recover our loss. We have dropped them as our insurance provider and will never do business with them again!Desired Settlement: We would like our $500 deductible back asap1

Business

Response:

YOUR FILE NUMBER: [redacted]

I had insurance with Sentry/Dairyland. When I had an accident and filed a claim they refused to pay. They will not pay claims and their customer relations people are extremely rude.

Review: While parked, I was struck by one of there insured drivers. Driver was drunk, they begged me not to call police, I called, and police did not arrive because no one was injured. In there office, driver stated she did not have a phone, so I asked associate to take statement, he said he couldn't. Talked with claims person [redacted] who is not helpful, and very rude once, she will not return calls from me or my insurance company. I just want my car fixed. Have video of the lady6running into my car while parked, they are not taking care of there obligations as an insurance company.Desired Settlement: I just want my car fixed, since they are the ones who insured the driver

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number 11311992. We responded directly to complainant via postal mail on April 11, 2016, addressing all concerns. Mr. [redacted] also submitted a complaint to the California Insurance Department, that we also have responded to on April 12, 2016, in accordance with insurance department regulations. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21 Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943Tell us why here...

Review: My car was stolen on Decemebr 12 2013. I contacted the Insurance company and the police. My car was later found by the police and was deemed a total loss. I have been having difficulties in getting any assistance from the insurance company in replacing my car.Desired Settlement: I would like to get my car replaced or paid for.

Business

Response:

Thank you for your correspondence dated February 10, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.

Review: I purchased an auto policy that took effect on 02/26/2013 12:01 am Standard Time. This Term expires on 08/26/2013 at 12:01 am Standard Time. The sales Representative was [redacted] and he sold me a 6 Month policy for $578.08 plus a $20 processing Fee. My premium soon went up and I recieved a Payment request. I submitted the payment of $157.04 on 05/20/2013, Confirmation number: [redacted].

Wednesday, June 26, 2013 at 12:01 am Standard Time, was the Termination Effective Date as outlined in Daryland's letter. The letter has a Print date that reads 06/27/2013 and includes an Imprtant Notice that reads, "We will mail the premium refund, if any, within 30 days."

I anticipated recieving my refund around 07/27/13. I have tried to contact Daryland by phone, Mail, e-mail, and Fax, but unfortunatly have not yet recieved a response.Desired Settlement: I will need my remaining balance to be refunded. I would also like to request that the company works on making themselves accessible if possible.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Viking Insurance Company of Wisconsin

Thank you for your correspondence dated September 27, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the insured. Upon review of the policy, we will correspond with [redacted] within the next four business days regarding his concerns. If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in California. Please be assured that Viking takes all complaints seriously and is committed to resolving them.

Consumer Affairs Specialist

Consumer

Response:

RevDex.com:

Review: I was looking for a cheeper monthly rate on my sr22 so I was going to go with dairyland but relized my old provider was cheeper. I purchased a policy for maybe 3 min an told them my old company was cheeper an I would just stick with them. Thay made me show proof that I stayed with my current company.I bought the policy thru bestrates insurance company an was back an forth with them for about two weeks before thay even issued a refund. I called on the 16th to see were my money was an was to it was beeing mailed out. Today is the 26th an still no refund. very unprofessional an uninformative people.Desired Settlement: I need compasation for the extensive wait time not to metion the overdraft fees since refunds can only be processed as a check. The money was taken out of my account in 5 sec why cant the processes be reversed.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Policy Number: [redacted] In May 2014, this insurance company has charged me twice 05.29.2014 and 05.31.2014 ($94.53 x 2) from my bank account my money for the policy. I wrote them a letter that they would have given me back one payment or do not send me bill for the next month in June, 2014. They did not refund me the money, and furthermore, they have charged me again ($94.53) from my bank account without my consent, the next payment. I did not consent to the automatic payment of my bills from my bank account and I would want that money back for the second installment of which they charged in May.Desired Settlement: The company can send me check on $94.53 and the situation will be resolved.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: My daughter was in a auto accident back in 2012. She was riding with a friend. The friends insurance company is called Viking insurance of Wisconsin but underwrites for sentry insurance. The medical bills resulting from the accident on the day of the accident are unpaid due to insurance company has not paid them. They have been trying to get me and my ex wife to sign off the documents which include saying no further medical or lawsuits will be filed. I have signed off but my ex wife has not signed off and I have no way of making her do it. Anyway, I have tried to get them to pay the medical bills that are from the day of the accident and they say they can't until the papers are signed by both parents? Since this, the bills are in my name and have now gone to collections agencies and they are after me to pay them? I am not responsible for the bills as the insurance company is? the claim number is [redacted]. I can not afford an attorney and actually the insurance company has a lawyer working on getting this taken care of but they are not helping either, their name is [redacted]. I have asked them to revise the paperwork to just include any future stuff and pay the bills, I have also tried to get them to put the final check in my exwifes name and daughters name only so maybe she will sign? there has to be something that I know the insurance company can do.Desired Settlement: I need them to get these medical bills paid, maybe they can contact the collection agencies now and get it taken care of or something? I can not continue to get letters and phone calls from collectors? I have never known an insurance company to not pay the medical bills that are there responsibility. All I am after is for the existing bills to get taken care of now.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Viking Insurance Company of Wisconsin

Thank you for your correspondence dated September 4, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Iowa.

Please be assured that Viking takes all complaints seriously and is committed to resolving them.

Consumer Affairs Specialist

Consumer

Response:

Review: I filled a claim through this company and the adjuster named Quynh Nguyen denied paying for the repair of my car without a valid reason. When I asked her for the reason, she claimed she wasn't allowed to provide me with a reason, when by law she has to provide me with a valid reason to deny coverage. I have a video, photos and testimonies of the car accident which was at the other individuals fault. I received two letters in the mail signed by Quynh saying she will reimburse for damages and when I sent her an email, she replied saying that those letters are false and she is still denying coverage. This person is extremely rude on the phone and email, the times that I have talked to her. She is simply denyng coverage because she simply doesn't like me and not because she has a valid reason.Desired Settlement: Since, this company won't pay for my damages, I will have to file a claim through my own insurance to get my vehicle repair. However, I have to pay a deductible of $500, and I don't think it's fair when I wasn't at fault during this accident. I want sentry insurance to at least reimburse me for my deductible, since they don't answer my phone calls, and they send me letters saying they will cover my damages, but when I talk to the adjuster she denies those letters. The adjuster's name is Quynh Nguyen [email protected] phone number Toll Free: 800-334-0090 ext. 8607269

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail on March 9, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Review: The company I used to own, Hutt Electric Supply, Inc, had a BOP, Auto, and Workers Comp policy with Sentry for many years. This year I sold the assets of the company to JH Larson. I had always owned the building under another company, A&R Enterprises that leased the building to Hutt Electric. Hutt Electric held all policies with Sentry. I informed our rep. [redacted], several months before our closing date of 9/26/14 that we would be cancelling the entire policy and wanted a quote for a new policy with A&R Enterprises. He kept wanting to transfer the name on the policy and just cancel the auto and WC portions and apply the difference to future payments. I told him (many times) that it wouldn't work. I told him the refunds could not be applied to A&R because Hutt owned and paid for the policy and we needed to close out the books properly. But he wouldn't listen. I was under the assumption that he honored my request as we send in a portion of a new A&R policy of $320 prior to closing. Shortly after I receive a call from Sentry customer service wondering what the payment was for. They had no record of an A&R policy only the Hutt policy. I spoke to [redacted] and he said just a communication issue and that he had been successul on changing the name on the existing policy like he said he wanted to do. He said he would clear up the confusion. Then on 10/24/14 I received an invoice (A&R) that had credits applied from the Hutt policy. Exactly what I told [redacted] COULD NOT HAPPEN. He said he would clear it up. Shorly after that I (A&R Enterprises) received a notice of audit of payroll for the Workers Compensation policy. I once again called [redacted] and asked what was going on as A&R has never had workers comp, never had any employees, and never will. He said he would fix up the mess. At this point, October 28th 2014, I told him to cancel everything and send A&R back the $320 and Hutt Electric back the overpayment on its policy. I have been in regular e-mail contact with Mary Burmeister trying to get some status on when refunds would be issued to A&R and to Hutt. Each time I request information her standard response is "I am waiting to hear back on the status. I should hear something shortly & will let you know." However, to date I still have no refunds or no answers and now no reply from [redacted] or Mary at all. This fiasco has been going on for 3 months and I need some help resolving this.Desired Settlement: All I want is the overpayment that is due paid back to Hutt Electric Supply and the refunded deposit paid back to A&R Enterprises.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I called this company on March 10 to cancel this auto policy as I sold my broken down car and have no car right now. The agent told me I could e-mail them my request and then she said I had to sign the request so I had to mail in the request with my signature on the request so I got my neighbor to drive me to the post office on March 5 to get this done. Well today is March 18 and I called the company to find out where my refund check is for this month premium to fine out that they held it for 7 day so the agent said it was probable mail out today on March 18. The agent then told me that the refund amount was $18.00 of the 78.00 premium that was paid on March 3 by auto draft so that only 6 day of coverage before I canceled this policy. She said they were keeping $60.00 of the money for fees and processing. The agent said that the computer figure this out that she didn't know how much then refund would be til the check is sent out. I think this is just away for the company to keep my premium money for there company.

Product_Or_Service: Auto Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I think that this company need to refund $ 60.00 back to me and they can keep $ 18.00 for there fee and processing for 6 days of coverage this months.

Business

Response:

YOUR FILE NUMBER: [redacted]

After 2 years being a customer they raised my monthly rate up to 30%. A good reason to cancel, which I did. While I canceled they charged me an extra month and refuse to refund me the money.

Review: My complaint is directly related to Case Number [redacted] however this time the Dairyland Insurance - Claim Number [redacted] On Tuesday, May 19, 2015 the insurance payment received as the result of a no-fault car accident I was in was deposited into my Chase Checking Account. I received the funds from the check on Wednesday, May 20th and it was given to A-Fonz Auto Body Shop located at [redacted] as they are making the repairs my vehicle. To my surprise, on Thursday, May 21, 2015, I received notification from Chase stating that my account in -$2,194.90! I couldn't imagine why an insurance check would not clear. So I called my Dairyland and spoke to the adjuster [redacted] and she advised that she had been in communication with A-Fonz Auto Body Shop and there was an additional repair that was approved so they voided the first insurance check and reissued to A-Fonz Auto Body Shop! I advised her that the previous check was deposited into my account on May 19th and A-Fonz Auto Body was paid that Wednesday. I explained that no bothered to contact me to tell me that the check was voided and reissued and that my account was overdrawn. Her response to me was that it was Chase's fault for cashing an invalid check. I then proceeded to scream at her, "how would the bank know and it was the responsibility of the insurance company to contact me as I am the insured. I demanded that the newly issued check be cancelled and that they wire money into my account as I've incurred overdraft fees. She told me that they didn't do that. So my husband called back and spoke to a supervisor by the name of [redacted] who assured him that the check would be sent FedEx for delivery on Friday, May 22nd. Needless to say....no one called with a tracking number. I stayed home from work on Friday and got paid however my entire check was taken by the bank and as of 4:44 pm on Friday evening my account is -$908.00. I don't have one dime right now.Desired Settlement: DesiredSettlementID: Refund

I would like to receive reimbursement OVERNIGHT to include a tracking number. I would also like to be reimbursed for the overdraft fees. Please help me. I spoke all morning on the phone Thursday and received the runaround.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints, such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [redacted] Phone715-346-8943 Fax

Review: Sentry Insurance policy holder rear-ended me and pushed me to a car in front of me. Accident occurred February 18, 2014. Accident was witnessed by AZ Highway Patrolman and driver that hit me was cited. Sentry Insurance has refused to repair my vehicle.Desired Settlement: 1. Get my vehicle repaired.

2. Reimbursement for my loss of good driver bonus $600.00 Since I have to go through Allstate to get my car repaired.

3. Reimbursement for rental car.

4. Reimbursement for money lost since I cannot travel to meetings and work.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Claim Number [redacted] to Viking Insurance Company of Winsconsin / Sentry / Dairyland Auto: Date of Loss: 5/31/12

I received a letter from Viking Insurance stating that the two-year statute of limitations is almost up for my insurance claim. TWO YEARS ago I was in an automobile accident with their customer, [redacted], which caused neck and back pain. I saw a Chiropractor at Family First Chiropractic in Coralville, IA for this issue.

The Chiropractor and myself have been working diligently to resolve this issue so that the Chiropractor can be paid. The insurance company continues to claim they never receive any paperwork that I sent to them. Whenever they have sent me information or documents to fill out, I have filled them out to the best of my ability and then mailed them back to them in the return envelopes that they provide. Amazingly enough, the more-than half dozen or so documents they have sent me Viking Insurance reports/claims they have no record of and that I have not sent anything in to them in response to their mailings.

My Chiropractor has not been paid, and if the insurance company continues to dick around I will ultimately be responsible for this entire balance. This is unacceptable. TWO YEARS it's been. TWO YEARS! It takes TWO YEARS to pay out an insurance claim for simple Chiropractic attention??Desired Settlement: I was this claim paid and closed out BEFORE May 5, 2014 when the two-year statue of limitations is up. This is completely ridiculous. I have done nothing wrong and EVERYTHING they've asked me to do. How hard is it to cut a check for the services rendered by my Chiropractor??? I want my Chiropractor paid so that she doesn't have to come after me and sue me for the balance that Viking Insurance is refusing to pay out and blatantly ignoring!!

Business

Response:

Thank you for your correspondence dated March 17, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances,

Review: On April 1st 2013 I gave my brother [redacted] permission to drive my black 2000 Lexus GS 400 vin#[redacted] He went to see [redacted] around 12:30am that morning where he was robbed, beaten with a golf club, shot with a air rifle by her, [redacted], and another black guy unknown. He was able to escape and run to a neighbors house in front of [redacted] after nearly beaten to death. [redacted] and the neighbors watched the suspects drive off in my Lexus. 911 was called and my brother was taken to hospital where he stayed six days. The car was found abandoned in Marion the next day. It was picked up by Skippers Used Cars where after reporting to Dairyland Auto Insurance an adjuster from [redacted] Claims came out by name of [redacted]. He assessed the damages he thought was there and wrote estimate which was for radio and towing fees. When my brother got out hospital we picked car up from Skippers Used Cars and he noticed more damages. Dairyland was called and told of other damages: trunk release button broke, damage to fender behind right wheel and sunroof no longer working. I filled paper out of all damages and estimates and had notarized by [redacted] and [redacted] insurance which was the agent I started insurance with and mailed paperwork to Dairyland Auto Insurance. They sent a check for the damages when [redacted] from [redacted] Claims first came out which was for the radio and towing expenses. The representative that me and [redacted] talked to from Dairyland Auto Insurance was [redacted] who told us to take car to body shop and have them order parts and fix the Lexus and we will send them a supplement check for the sunroof,trunk release, and fender. The body shop was New Age Collision in Dillon, S.C. where [redacted] was the representative. [redacted] called [redacted] of Dairyland Auto where [redacted] was there at the shop while [redacted] gave [redacted] authorization to repair the sunroof,trunk release button, and fender. [redacted] repaired the damages to the Lexus and talked to [redacted] and sent him pictures because [redacted] didn't come back to look at car a second time. [redacted] approved the estimate and damages and sent authorization to Diaryland to send payment. [redacted] at Dairyland Auto Insurance was responsible for looking over [redacted] paperwork before sending payment to the body shop. [redacted] told [redacted] to take off sunroof estimate cause he didn't think it was related to incident. [redacted] talked to [redacted] before check was mailed and said [redacted] thought may be a motor problem and not responsible for that. [redacted] told [redacted] the body shop said motor was fine and the track was broken and [redacted] can come back out and look at the sunroof. [redacted] told [redacted] the sunroof could have came out of any car or one that was laying around and they were deducting the sunroof and I have to pay for or the body shop take loss. [redacted] called [redacted] and they argued back and forth and they only sent payment for the trunk button and fender. I don't think that is right for them to give the ok of paying for the supplemental damages and then after repaired by the shop say we don't think the sunroof was related. The sunroof was working fine before the incident.Desired Settlement: I desire Dairyland Auto Insurance Company to send me my money back for having to pay New Age Collision for damages that was covered by them at the time of the incident that they agreed to pay for.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURANCE COMPANY: Dairyland Insurance Company

Thank you for your correspondence of September 18, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in South Carolina.

Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.

Thank you.

Consumer Affairs Specialist

Consumer

Response:

Review: My husband and I were involved in auto accident with a client of this company in Dec 2012. Our insurance paid our portion of claims and it was turned over to [redacted], Claims Rep in February 2013. As of this date, July 21, 2013 they have not paid their portion of the claims nor do they return calls. We have faxed them copies of the bills we have received and we have paid some ourselves. Our credit score has been affected by their negligence and we have collection agents contacting us. I hope you can do something.Desired Settlement: We want them to pay their portion of the claims immediately and to contact the credit bureaus to rectify our credit rating.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Viking Insurance Company of Wisconsin

Thank you for your correspondence dated July 22, 2013, regarding [redacted]. We regret that Ms. Haber felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Ms. Haber within the next four business days regarding her concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Tennessee.

Please be assured that Viking takes all complaints seriously and is committed to resolving them.

Consumer Relations Specialist

Consumer

Response:

Review: In March 2014 I bought a Policy on my Motorcycle from Dairyland Insurance Company over the Internet and paid for 1 year in advance. Then around the last of August 5 Months later they bsent a notice that a form for Uninsuranced Motorist was missing and sent me one. I filled it out and sent it back. then on Sept 2, 2014 I called the company and was told I had not signed itt so they sent another one.I was told I had to pay an additional amount of $85.00 Again I filled it out and sent it back this time by Email on Sept I again called and was told they had not received it I told him to check because I had a copy in my Email box where I had sent it. He put me on hold then came back and said he found it. Then on Sept 10 I called again and talked to someone named XXXX and was informed everything was ok and good to go.. So I thought nothing more about it then when I got my forms for my tag renewals this year I found out they had cancelled my Insurance back in Sept. I think somehow they received the form but misplaced it after sending in 3 others besides the one by Email.. By their Actions I now have to pay a Lapse and a reinstatement fee to buy my tags. I asked about a Partial Refund sine they only had me insuraced for about 6 Months but was told No refund they used the refund part to pay wat they said I owed them.. if they took that how can they cancel or how can they cancel without refundding a partial amount of my payment. I have never had any problems like this from any Insurance Company. I have all the Names and daates I contacted the Company If needd.Desired Settlement: Refund of 6 Months Policy cost

Business

Response:

This will acknowledge receipt of the complaint from [redacted] Lane under your file number [redacted].We responded directly to complainant via email today, November 5, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

As long as they stick to their offer in the Email they sent me I will accept te offer they made. If they don;t will follow with 2nd complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We are currently on our THIRD policy with Dairyland and every single one has been a nightmare. The first we agreed to auto pay where they draft the payment from your account. They failed to draft it twice and we had to call to make a payment. The third was never drafted while we were on vacation and they canceled. We got set back up again and they dropped the home owner discount and charged us extra even though we sent in proof of home ownership. This time we resigned and I got a notice that they didn't have proof of home ownership - after the THIRD policy you STILL can't find the proof we sent TWICE?? - and that they were again going to remove the discount and charge us more. I informed them I would be emailing it and today I get an email that they never received it, have removed the discount and are charging us more. Seriously? How can anyone place trust in an insurance company that is incapable of keeping their records in order?! I have once again sent in the proof of home ownership but plan on looking for a new insurance company. They're incredibly unorganized and not the least bit helpful when you call and try to help them fix their own mistakes.Desired Settlement: I want the extra money they're drafting from my account because of their own error refunded to that account.

Consumer

Response:

On Tue, Aug 20, 2013 at 6:06 AM, [redacted] wrote:

I did not hear from Dairyland Auto, however they did correct their billing mistake. I am happy they fixed the error, but still have no faith in the company.