Sentry Insurance a Mutual Company

Review: I hadon't I had direct withdrawal from my account. I called my bank and they said that they never submitted a withdrawal. I was cancelled and I was told that there was a late fee and I would have to resubmit for new insurance and pay for a new contract. Now I'm in a hardship because I have to come up with money to get new insurance now. I don't think it's fair.

Product_Or_Service: Car Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like for them to check their records and see if the submitted the correct account number for the withdraw because my bank show that there was no activity from their business and I shouldn't have to pay for the consequences. Nor should have been cancelled. I feel like they should resubmit my bill and and continue to keep me covered.

Business

Response:

Our company’s complaint handling procedures mandate protecting personal information when responding to nonregulatory

agency complaints such as the Revdex.com, and we will only be corresponding with the

complainant.

Review: they quoted me 464 and billed me 990.also,would not cancel my account.I filed with missouri insurance /mifp complaint,and bob and attorney general,mo.I will never do business with sentinel or dairyland.They,Amann will and has not told the truth and lied to acquire my business.I wrote and fax information to cancel and they did everything to avoid my numerous attempts to help,or work with me.Absolutely a negative way to conduct business and threaten to initiate a collection and I believe I should receive a full refund,166 dollars and I an disputing charges and may file a lawsuit due to illegal and obvious deceptive business practices.Desired Settlement: money returned graciously,collection may be served to them via us district/insurance fraud

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: To whom it may concern:This complaint is in reference to an insurance claim that was made on October 25, 2013 with Sentry Insurance/Dairyland Auto. My policy number is [redacted] my claim number is [redacted] I was first contacted by Sentry Insurance on October 26, 2013 by representative from the company who explained to me in the process that would take place from that point forward. Her name is [redacted] Claims representative. I explained to her what had happened pertaining to the car accident that I was involved in and she explained to me that this type of car accident would be called an uninsured motorist claim. Due to the simple fact that it was a hit and run. After she reviewed my policy she discovered that I had only been with the insurance company for two days. Which then led into a huge investigation which I can understand. Where the problem lies is that the representative has had very unprofessional behavior towards doing her job and adequate manner. It is now been over 54 days and my claim has still not been resolved with an approval or denial. I have provided every ounce of evidence and information to her to help her make a determination on the status of their decision. She is very rude on the phone when I speak to her and she does not return phone calls with any information. As a customer I feel very neglected and nowhere to turn. I have depleted my savings account paying for medical bills. Any time I asked her when they will have a decision answer is the claim is still under investigation we are a company and we are here to make money not just pay claims because customers want us to pay them. I would not recommend this insurance company to my worst enemy. The only person that I have found with conducted themselves in a professional manner was their special investigator [redacted]. Professionally,[redacted]Desired Settlement: I would like to see a fair and just outcome pertaining to my claim. A strong line of communication. Someone from their management team to take over my claim and treat me with respect that I believe I deserve. The situation was an accident not a malicious undertaking therefore it should be treated as such all information has been provided to the insurance company for them to make a prompt and professional decision

Business

Response:

Thank you for your correspondence dated December 18, 2013, regarding Robert Rice. We regret that Mr. Rice felt it necessary to contact the Revdex.com. Under these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with Mr. Rice within the next four business days regarding his concerns.

Review: I was in a car accident on October 25, 2013. I have been waiting, and waiting since to have my claim finished. It was found in the accident report that the other driver was at fault, I had no contribution. I have been calling about every other day speaking to aaron borkgren(my claim rep) and the other insured's rep([redacted]). Both have told me for 2 weeks now that a week from yesterday(12-2-13) I would be receiving my damage check for about 2600$. I have been going off that information for 2 weeks. Today I get a phone call stating my car was declared totaled and has been for weeks. But yet I have been getting different information for 2 weeks. Nobody had told me my car was totaled, nobody has sent me any information regarding my accident. I have been being screwed around for almost 2 months now! I have made it very clear, that since I have been told this information so long, that I should get my 2600 for the damages, and get to keep my car. They are responsible for what they have told me, and I am going to do everything in my power to make sure the word is kept. This claim should be done and over with by now. And even if the car is totaled, to allow me to drive it for so long without informing me is wrong and should be illegal ! If I donnot get my claim finished by next week, with the results I have been told for 2 weeks, I will be getting an attorney and making sure this is resolved. I should not have to do that. The insurance should be handling my claim in a timely matter and doing what they have said they are doing.Desired Settlement: I am requesting my 2600$ for damages and being able to keep my car as not a total loss, seeing as there is no damage but the damage to the doors. I am requesting I receive what the INSURANCE company has told me I am getting by next week as promised. 2 months to get me a damage check is ridiculous. I will bring this to court if I have to.

Business

Response:

Thank you for your correspondence of December 6, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns. If Ms. Bemis prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Maine.

Review: I got in a car accident by another driver which they found him at fault, the drivers insurance is Sentry Insurance. I got an estimate from them and too my car to Abra Auto Body who gave me a quote to have my car fixed and it was arounf $500.00 more than the insurance company. Sent that report to them over a month ago and know they are dragging their feet and don't want to pay it. I just want my car fixed on an accident that was not my fault.Desired Settlement: Get their adjuster out to look at my car again so I can get my car fixed before I have to reschedule my repairs.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email July 21, 2015, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [redacted]

[redacted] Phone715-346-8943 Fax

Review: I have been on a workman's comp claim since May 12, 2015. I have been working several hours a week since June 16, which per our phone conversations, [redacted], my claim rep was made aware several times between end of June and beginning of Oct when we last spoke. She even commented on 8/14 "I haven't received any work hours for you from Memorial. I'll have to call their HR department." Since the end of Oct. she has failed to return 4 phone calls and a request from Ingrid, the Coventry RN case manager to call me because I had questions/problems that Ingrid could not answer. Still never heard from her until I sent an email on Dec 2 with a list of issues. She decided to call me back after 2 more voice mails were left on the 3rd. This is when she decided to inform me she's not paying me anymore because she just got all my hours from Memorial and I've been overpaid $6300. NOT MY PROBLEM! SHE WAS TOLD OVER AND OVER I WAS WORKING! Also tells me she's refusing therapy, refusing to let me continue seeing the neurologist I've seen for the last 2 months, refusing the nerve block he ordered and then today I find out she's arranged for me to see ANOTHER hand specialist after 7 months when the original injury occurred. TIRED OF DEALING WITH THIS INCOMPETENT WOMAN. SHE HAS ABSOLUTELY NO BUSINESS DEALING WITH MEDICAL CLAIMS. SHE'S REFUSING CARE FOR A DIAGNOSIS SHE KNOWS NOTHING ABOUT.Desired Settlement: I want her removed from my claim. Honestly she has no business dealing with anyone's medical claims. I want her to take responsibility for not doing her job and following up with my employer like she was supposed to do when she knew I was working, especially after that's what she told me she was going to do. Figure out a way to compensate me instead of completely cutting off my income.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted].We responded directly to complainant via email, December 14, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received an email from Sentry Insurance dated 12/11/15. Unfortunately, nothing in the letter has happened. There's still an absolute total lack of communication on their part. Medical treatments and therapy are still being withheld. There has been no workman's compensation in 4 weeks, nor has paperwork been received to restart payment as noted in their email. As far as Sentry seeking a credit in the end, they can stand behind their employee all they want, but obviously her documentation is full of lies. They can attempt all they want, but I will continue to fight this in anyway I can. Employees and businesses that can't do their job appropriately should not be rewarded.

Regards,

Business

Response:

Please note in our last timeline entry on the attached letter that we are unable to communicate directly with Ms. [redacted] as she is now represented by an attorney and as such no further communication directly with Ms. [redacted] is allowed without proper release from her attorney.

Review: Damage was done to our unit due to pavement of storage unit. I had damaged done to my property in my unit at Colonial Storage on 08/25/2015 [redacted] went to the storage to get clothing, cookware and books. When he got there he discovered that tar dust was all over everything in our storage unit. He came home and got me we went back to the storage and informed the manager [redacted] about the damage to our unit. Mr. [redacted] came to the unit and took pictures of the damage and help sweep out some of the tar dust. He then gave us the information to file for compensation with the insurance company. We filed the information with the insurance company, but were informed by them that they were not liable because the company that did the work was the ones responsible because it was there fault. We went back to Mr. [redacted] to inform him of what the insurance company said and he gave us to contact information to the asphalt company that was responsible for the damages. We contacted [redacted] Sealcoating & Striping Inc, the contact person was a man named [redacted] We called him to file our complaint, he informed us that all complaints should be filed with Colonial Storage and they will forward all complaints to him. We forwarded all information that we sent to the insurance company back to Mr. [redacted] and he forwarded all the information to ** at [redacted] Sealcoating & Striping Inc. We waited for about a week and did not hear anything back, we contacted Mr. [redacted] again, and he informed us that the company should have contacted us earlier. We then contacted ** to settle the matter, he informed that he was not going to pay anything and that it was Colonial Storage fault. We then went back to Mr. [redacted] and informed him what ** said. Mr. [redacted] informed us that at no time that he admit that his company was liable and that from his understanding the liability lied upon [redacted] Sealcoating & Striping Inc. On November 10th we met with the Mr. [redacted] owner of [redacted] Sealcoating and Mr. [redacted] manager of Colonial Storage to show the damage of the unit. Mr. [redacted] admitted that his company was responsible for the damage to the unit. He also informed us that he was sure his insurance company would not settle and we should take his offer. We were told to email all information and pictures to Mr. [redacted] and he would handle the case. Also, Mr. [redacted] told Mr. [redacted] to send him all information concerning damage to the unit. On 11/ 11/ 2015 we emailed all documents requested by Mr. [redacted] and waited on his response that never came. On 11/ 17, I spoke with Mr. [redacted] and informed him that Mr. Troy [redacted] the claims adjuster for the insurance company for [redacted] Sealcoatiing was coming out to take pictures of the unit. On 11/17/2015 we met with Mr. [redacted] the Claim Adjuster to look at the damage of the unit. He took pictures and informed us that a claim had on 11/ 23/ 2015, Mr. [redacted] informed us that Ms. [redacted]i was working on the settlement of the case. On 11/24/ Ms. [redacted] informed us on the phone the claim for over $16, 000 was too much, we told her the claim was only for $5800. We asked for a copy of the adjuster's claim, she stated, no, .etc.. On, November 24, 2015 we received an emailed letter from Ms [redacted]i stating that we have determined there were not any damages to the contents of your storage room and they wasn’t paying for our property. She stated if you need assistance cleaning the dust, please advise me or colonial storage. We advised her that we wanted payment for the unit only. On, 11/25 we spoke with Mr. [redacted] a manager with her home office and told him we would take half of the amt of damage. Also, Mr. [redacted] admitted that his insurance company owed for the claim. We spoke Mr. Tony Federal also, a manager with the company. On 12/7/2015, [redacted] mailed us a letter stating that they will pay us $250 for the damage to the unit. We informed both Ms [redacted] and Mr.[redacted] that this was tar spray not dust and we could send the pictures of the unit from both us and the storage manager.Desired Settlement: Payment for our property

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above.We responded directly to complainant via email today, December 15, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

We disagree with response from Sentry.

Mr. [redacted] met today at the unit with the cleaning company and was

informed that they should send an estimate for cleaning based on the items

still in the unit. This is totally wrong

we have taken several pictures of the unit ourselves and Colonial Storage’s

manager Mr. [redacted] of all the items contained by this Coal Tar spray that was

used. There several bags of clothes, books and food items that would not be

considered in the final cleaning cost.

If we had have known that we would have left all items in the unit. The only reason things were moved in the unit

were because Miss Washington needed her programming books to study for an

interview and some clothing to wear.

Miss Washington attempted to wash the clothes to wear to the interview,

but the items caused her skin to itch and have a rash. Concerning the books she tried to read them

but opening the books caused a tingling sensation on her fingers. Due to these incidents we realized that these

items needed to be thrown away for safety reasons. The lack of caution that wasn’t taken when the storage unit was paved

is no fault of ours. The only thing they

had to do was tape around the door or place something down to absorb the spray.In conclusion, our research has shown that the process used to pave the

unit contains cancer causing agents and can cause respiratory problems. I experienced this first hand when I came in

contact with this soot, and had hard time breathing. Finally, we had over $5800 worth of items in

the unit and they have the audacity to offer $250 is an insult. The company keeps referring to it as dust,

but it is the coal tar mixed with the gravel and dirt found at the unit. We are hoping to settle this case before

Friday, with an offer that covers our loss. p.s. We have failed a complaint with the Alabama Attorney General

office and the Alabama State Insurance Board.

We received a letter from the Attorney General’s office and they are

also referring the case to the Alabama State Insurance Board.

Review: On November 8th, 2013, I was involved in a tri-car accident. I was on the highway and was slowing down to stopped traffic when I see the driver behind me not slowing down. in a split second I was rear ended by the insured driver. the impact was hard enough to cause my car to hit the car in front of me. I ended up hitting my head on the steering wheel multiple times and onto the headrest of my seat multiple times. ive gotten bruises from where I had hit my head on the steering wheel and on several parts of my body that had been hit against the dashboard. (because I sit a little close to my steering wheel). police were called to the scene of the accident and after each of the drivers were interviewed by the cops, the insured driver (the one who rear-ended my car) was declared at fault. I believe he got a ticket and a police report was made and is available for us to view online. So I call the insured drivers insurance (Sentry) and was helped by [redacted] and she told me that indeed the case had been opened. she gave me a claim number, which is [redacted], asked me to describe the accident to her to confirm and was told that the insured driver had not contacted them yet so that they couldnt repair my car just yet but she had told me to go ahead and get my vehicle checked out and to get an estimate at the shop o my choice. I go to the shop, get an estimate, send it to [redacted] along with photos of the damages from the accident. She tells me that they have to send someone to take a look at my car.Their appraiser, [redacted], shows up at my home the next day. he takes photos of the damages, inspects everything and gives me his version of the estimate, which is slightly less expensive [redacted] the one I got from the shop, simply because he believed that my front bumper did not need to be replaced even after the shop had told me it needed to be replaced. after he gives me the appraisal I asked him when I could go take my car to start being repaired nd he says "right away". I get a call from [redacted] later on and she tells me that she will be sending a check for the appraisal so that I can repair my car and to let her know when I take it to the shop so that she can send over a rental car. the next day she calls me back again and tells me that she cannot send the check yet because the people who owned the vehhicle that was in front o me had not contacted them or given them information or something. then she told me that on the police report it said that the estimated cost to repair did not match to what my car actually needs and that they have a limit that they can spend to repair both mine and the driver in fronts cars. im not sure what is up but I feel furious. I needed my car to be fixed asap because I have to drive myself to both jobs day and night everyday. I try calling her to see if she has any updates on the insured driver or if anyone has contacted them. its weird she has told me that neither has done anything yet, but when I first called she had said that someone did contact them for sure. nothing. my calls do not get answered and ive left messages but I do not get a call back. I havnt heard anything from her in a while. I JUST NEED MY VEHICLE REPAIRED! if it wasnt for their insured driver I would not be having this problem right now. I dont understand. with any other insurance company they react right away. my mother recently got hit and the ladys insurance repaired my moms car right away! why is so difficult for this company to just repair my damages already like they say they will? my cousin in law, who used to work in law enforcement, is telling me t get an attorney involved! I just dont have the time for all this nonsense and ive been nothing but patient with this company, even [redacted] had expressed how greatful she was that I had not been giving her a hard time. well thats about to change if I dont get the service that is required! I WILL get an attorney involved if I do not get any help within the next week! this is insanely ridiculous and I need my car fixed before my boyfriend gets home from the air force! I cannot even acccess my trunk because the driver at fault had smashed it in to the point of not being able to open it. this is the worst service ive experienced.Desired Settlement: I need my car repaired! all of it! It needs to be paid for by the insurance company in full because the entire accident was the insured drivers fault. I also need a rental car while my car is getting repaired like they say they will provide. I need it to be done RIGHT AWAY! no more excuses or delays!

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Accident August 3 2013, claim # [redacted] Policy # [redacted] Vehicle driven by [redacted] (Sentry Dairyland Auto's client) hit vehicle that I was a passenger in. I was seriously injured. Sentry Dairyland has not contacted me other then sending a letter requesting form to be signed. Signed the appropriate form swearing to that I am not covered by medicaid/medicare on August 27 2013.

No other contact has been made by Sentry Dairyland.

Medical bills have not been paid nor reimbursed.Desired Settlement: Reimbursement of out of pocket medical cost as of this date, medical bills to be paid.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Sentry Insurance a Mutual Company

Thank you for your correspondence dated October 10, 2013, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Ms. [redacted] within the next four business days regarding her concerns.

If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in New Mexico.

Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Consumer Affairs Specialist

Consumer

Response:

I bought my insurance when I bought my jeep. I asked for the insurance necessary on my financed vehicle. Being younger and never in an accident and fully understanding the terms of insurance I thought they gave me what I needed including the sr22 I am required to have. Months later, my car is involved in an accident where someone else is driving. When we got to the point of discussing the claim with my insurance I found out I only have liability, on a financed car! I do not fully understand how that happened. I work in a car dealership and the dealership wont let people take cars off the lot without proper insurance and the bank wont finance a car without full coverage. I was also being charged $265 a month for this liability only insurance. I am now being quoted with insurance companies for much lower rates with the most coverage possibly. Also I tried changing the pay date because I started a new job with different pay days and they wouldnt let me. So I asked if since I get paid on the 5th if my payment would lapse or have a late fee since its due on the 2nd. The lady told me it wouldnt and I told her it would be a big deal if it did because of my sr22 and if it lapses we have to start over.

I paid for one full year of coverage ($420.00) to this insurance company on my newer motorcycle. They then sent me a letter stating that I needed to show proof of my membership to the local hog chapter in order to keep my discounted coverage. I have no need to be a member of this group so I was billed an additional $94.00 which I did not pay. I shopped around and found better coverage for $150.00 cheaper per year. I purchased the cheaper coverage and cancelled this policy. They required my hard signature to do this so I complied. It has taken them 7 days to process my paperwork through their system and issue me a check which hasn't been sent yet and which will take 7 to 10 business days to receive. Looks like it will take a good 3 weeks to a month to get my money back. When I purchased this coverage they received payment now. Time delaying tactics and over prorating charges are my main complaints.$316 will be my refund if and when I get it for less than 2 months coverage. Beware of the fine print and shop around every year for all insurances!

Review: I was hit from behind while stopped at a red light on November 7, 2016 by another driver insured by Dairyland Insurance. I am owed $1000 deductible. I have called and they keep refering me to my insurance company who said that Dairyland has not sent them the paperwork. I have been waiting six months and want my deductible now.Desired Settlement: I want my $1000 deductible back now. Six months is way too long.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted]. We responded directly to complainant via postal mail on April 26, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21 Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943Tell us why here...

Review: We have had no accident are problems but our insurance company raised our rate without notification,and caused an over draft in our account.Desired Settlement: refund the over draft

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Sentry Insurance a Mutual Company

Thank you for your correspondence dated October 16, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry’s policy to communicate directly with the insured. Upon review of the policy, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Arizona.

Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Consumer Affairs Specialist

I do NOT recommend this insurance agency to anyone!! Our motorcycle was stolen back in September of 2013. We have tried since then to cancel our policy with them numerous times as we don't need motorcycle insurance on something we don't even have anymore. We have spoken to many different people in the claims department, we have sent them e-mails to cancel our policy with all the information they told us to include and our insurance broker has submitted a cancellation notice twice. They still continue every single month to take out of our banking account payment for the policy. That's 6 months of payments for insurance on something we don't even have! So very frustrating!! Please don't use them!!!

Review: June 20, I purchased auto insurance through Dairyland Auto at $450/year. I tried to sign up for automatic payments, but was unable to . I called and paid over the phone for the initial payment which was $276. I started getting phone calls saying my payment was overdue, and that they hadn't been paid the $276. I had my dad check his account because I had to use his card for the initial payment and it had been taken out. The monthly payment was $45 including fees. I also got a letter that said Dairyland Auto but the letter was from Viking Insurance on the too left. It also said my amount owed was $45. Then I got a letter saying I owed $191 and was being assigned to collections. I called Freeway insurance to see why they were trying to charge me more and he said I had signed an electronic signature, when I paid over the phone. I got an email saying I had signed paperwork electronically, but I had given them all of my information over the phone. It also said they were assigning the case to collections. However, on the letter from Dairyland Auto it says the policy will expire if no funds are received. This is a deceptive company and the person I called when I gave my dad's credit card info to over the phone said I did an electronic signature, even though I didn't sign anything; I simply gave him all my info because I wasn't able to do an automatic payment on the Dairyland Auto page. His name is Steven Petrus. He said I signed a paper agreeing to pay $987, when all I did was give him my information over the phone.Desired Settlement: I purchased an auto insurance policy from Dairyland Auto on June 20, 2014. The year term was $450, and said it included all fees. I tried to sign up for automatic billing, but couldn't do it on the internet. I gave them my information and paid over the phone $276.00 initially. I got an email on the 21, of ways to pay my policy either through Dairyland online, or by contacting Freeway insurance Inc. I received a letter from Viking Insurance Company of Wi giving my information including the amou

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I was in New Jersey visiting family members. I drove there in my car which is an 2003 Acura 3.2 TL. My car was hit on January 2nd at 9:16 p.m. by another car while parked at the Dominos in Burlington New jersey. The police came out there made and questioned both parties in which the lady hit my car while it was parked. My car is totaled. I pay my insurance every month. I reported my claim the next morning. Claim number [redacted]. The adjuster I talked with his name is [redacted] phone number [redacted] ext [redacted]. He told me that I did not make my payment on time that it canceled on Dec 31st. When I called on the 2nd and on the 3rd they told me that I was still covered, but I had to get my payment in, in which I could not do because I was stuck in New Jersey without any car and any money.Desired Settlement: I want them to furnish me with a rental car and pay off my car which is totalled.

Business

Response:

Thank you for your correspondence dated January 8, 2014, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the insured.

Review: On April 8, 2013 my vehicle, a 1993 Chevy 2500 Pick-Up was struck by [redacted], Jr. of [redacted] in LaVista, Nebraska who was driving a 1999 Ford F-150 Pick-Up plate number: [redacted] insured by the Viking Insurance company policy #[redacted]. A report was taken by the Omaha Police Department Case # [redacted]. The Viking Insurance has claimed to be investigating this case with a reference claim number of: [redacted], but has yet to resolve the issue four months later. The report shows that their insured was the cause for the accident, so I guess I fail to see what the delay is in paying me for my loss. I have contacted Viking Insurance Company several different times to try and get this claim resolved as quickly and efficiently as possible but to no avail. This lack of action has me questioning this company’s professionalism and ethical practices.

I would like to thank you in advance for your time and response.

Sincerely,

2234 Ohio Street

Omaha, NE. 68110Desired Settlement: I just want the company to pay me for or replace my lost vehicle.

Business

Response:

Thank you for your correspondence dated August 14, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Nebraska.

Please be assured that Viking takes all complaints seriously and is committed to resolving them.

Consumer Relations Specialist

My husband was driving to work around 4am on July 22, 2015 and a javelina ran into the road. My husband and the animal collided. My husband promptly called and filed a report with Dairy Land insurance. He got an estimate from Family Auto Body agent Brent Sorce for approximately $3,600. The original agent, Chrystal [redacted] said he needed 3 additional estimates for the claim. My husband also provided Chrystal with pictures of the damage. The next time he called he was transferred to another agent, Emanuel [redacted]. Emanuel came to the house on August 1, 2015 and took more pictures & said he just we needed one estimate. My husband got a call today saying someone else was coming to look at the damage on the car. This gentleman, Paul [redacted] arrives at our house at dinner time around 6pm. Paul proceeds to have my husband drive him out to where the incident occurred. They believed it was a false claim because they heard someone speaking in the background when he made the claim and felt that someone was feeding him information. The person speaking in the background during the call was our 11 year old autistic son, who as you can imagine doesn't understand proper phone etiquette. I was also in the room but I have spasmodic dysphonia and I can tell you they never would've heard me speaking at all. But to infer our son was feeding information to his father is ludacris! He also doesn't sound close to an adult. Then Paul proceeded to interrogate my husband why we are not on the same insurance policy. That would simply be because I have been covered by State Farm my entire life because my grandfather was an retired agent! The reviews on Dairyland weren't exactly shining either. We have our individual cars and insurance. Now I am grateful I never changed over! But this is beyond frustrating. They interrupt our family dinner the night before our son starts junior high and made ridiculous allegations! We live in the desert. I run into packs of Javelinas or coyotes almost every morning when I walk our dogs! But to remotely infer our autistic son was feeding his father information or implying maybe he took the car out are infuriating. Our son can NOT be left alone under any circumstances let alone drive a car! We would like to have his car fixed in a timely manner so the front bumper doesn't continue to drag along the road. I would not recommend this company to anyone. I will hopefully be able to convince my husband to move over to a reputable company like State Farm so we do not have to get the run around any longer. I felt this matter was important to share so other families do not experience the same problems. This company needs to education their employees how to treat people with disabilities because obviously they do not have a clue!

I do not recommend for anyone to use this company. I added my daughter to my policy and paid the full premium. Then the next month I recieved a bill for $88. When I called to dispute the bill the agent could not answer any questions about what the bill was for. He told me he would call me back after he looked into it. I never got a call back. I called again to ask when my renewal bill would be arriving and found out that my policy WAS CANCELLED!!! Reason- for not paying the bill that I DID NOT OWE! After going rounds with second agent she said there was a "glitch" in the system & that she would return my call. Again, no call returned. The third time I called I asked to speak with the supervisor and he said that he would reinstate the policy and they would send rennewel in mail. After getting rennewel I called to drop my daughter's vehicle. They said that I had to pay $227.00 before they could take her car off and if I did not pay it they would cancel policy. I paid amount and called back to cancel whole policy, but they said that I could not cancel over the phone and I had to fax them a cancellation letter. Then she said that it would be 7 business days for me to receive any amount of refund. Then she said there would be a 20-30% cancellation charge!! I asked her to give me the exact refund amount and she said she COULD NOT! If I do not receive my full refund within 7 business days I will be filing a complaint with this company and I will never do business with them again!

Review: I was in an accident in which the driver who was at fault has insurance through Dairyland Auto. (Sentry Insurance) I had

hospital bills and car damage. The claims representative, [redacted], ignores calls and emails. I cannot get access to

my claim. I cannot reach her after repeated calls and emails.Desired Settlement: I want my hospital bills paid and my car damage paid for. I have provided

estimate information for the car damage.

Business

Response:

YOUR FILE NUMBER: [redacted]