Sentry Insurance a Mutual Company

YOUR FILE NUMBER: ***COMPLAINANT and/or INSURED: *** *** ***INSURANCE COMPANY: Viking Insurance Company of WisconsinThank you for your correspondence dated January 16, 2015, regarding *** ***We regret that Ms*** felt it necessary to contact the RevDex.comUnder these circumstances, it is Viking’s policy to communicate directly with the claimantUpon review ofthe claim file, we will correspond with Ms*** within the next four business days regarding her concerns.If Ms*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in California.Please be assured that Viking takes all complaints seriously and is committed to resolving them.*** ***Consumer Affairs Specialist

YOUR FILE NUMBER: ***COMPLAINANT and/or INSURED: *** ***INSURANCE COMPANY: Viking Insurance Company of Wisconsin Thank you for your correspondence dated December 9, 2014, regarding *** ***We regret that Ms*** felt it necessary to contact the RevDex.comUnder these circumstances, it is Viking’s policy to communicate directly with the insuredUponreview of the policy file, we will correspond with Ms*** within the next four business days regarding her concerns.If Ms*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in California. Please be assured that Viking takes all complaints seriously and is committed to resolving them.*** ***Consumer Affairs Specialist

YOUR FILE NUMBER: ***COMPLAINANT: *** ***INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of December 8, 2014, regarding *** ***We regret that Ms*** felt it necessary to contact the Revdex.comUnder these circumstances, it is
Dairyland Insurance Company’s policy to communicate directly with theclaimantUpon review of the claim file, we will correspond with Ms*** within the next four business days regarding her concerns.If Ms*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Maryland.Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.Thank you.*** ***Consumer Affairs Specialist

YOUR FILE NUMBER: *** COMPLAINANT and/or INSURED: *** *** INSURANCE COMPANY: Viking Insurance Company of Wisconsin Thank you for your correspondence dated February 20, 2015, regarding *** ***We
regret that Mr*** felt it necessary to contact the RevDex.comUnder these
circumstances, it is Viking’s policy to communicate directly with the claimantUpon review of
the claim file, we will correspond with Mr*** within the next four business days regarding
his concerns
If Mr*** prefers to seek the assistance of a third party, the appropriate channel is to file a
complaint with the state insurance department, which is the regulatory agency governing
insurance companies doing business in Missouri
Please be assured that Viking takes all complaints seriously and is committed to resolving
them. *** *** *** *** Consumer Affairs Specialist

YOUR FILE NUMBER: ***COMPLAINANT and/or INSURED: *** ***INSURANCE COMPANY: Viking Insurance Company of WisconsinThank you for your correspondence dated January 26, 2015, regarding *** ***We regret that Ms*** felt it necessary to contact the Revdex.com
Under these circumstances, it is Viking’s policy to communicate directly with the insuredUpon review of the policy file, we will correspond with Ms*** within the next four business days regarding her concerns.If Ms*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Ohio.Please be assured that Viking takes all complaints seriously and is committed to resolving them. *** ***Consumer Affairs Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting the responce due to the amount of time and days it has already taken for them to fix my carAlso I do feel that waiting four days for a contact responce is unexceptableThis matter is serious and should not take four day to resolveI would like immediate attention to this matter.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

YOUR FILE NUMBER: ***COMPLAINANT: *** ***INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of November 11, 2014, regarding *** ***We regret that Mr*** felt it necessary to contact the Revdex.comUnder these circumstances,
it is Dairyland Insurance Company’s policy to communicate directly with the insuredUpon review of the policy file, we will correspond with Mr*** within the next four business days regarding his concerns.If Mr*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in TennesseePlease be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.Thank You,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have not received a phone call from Sentry to help close this issueI did receive a call from their agent, *** ***, who promised to settle this matter and send me two checksThe first check I received but I have not received my final check nor can I get a call back from *** ***Again, I am back to were I started with no hope for any near future resolventI would like a call from a representative of this firm that can give me a date on when I will receive my final check so that I may close the small claims I have against their insured and finally be reimbursed for my loses.
Regards,
*** ***

YOUR FILE NUMBER: ***COMPLAINANT and/or INSURED: *** ***INSURANCE COMPANY: Viking Insurance Company of WisconsinThank you for your correspondence dated December 8, 2014, regarding *** ***We regret that Mr*** felt it necessary to contact the Revdex.com
Under these circumstances, it is Viking’s policy to communicate directly with the claimantUpon review ofthe claim file, we will correspond with Mr*** within the next four business days regarding his concerns.If Mr*** prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Wyoming.Please be assured that Viking takes all complaints seriously and is committed to resolving them. *** ***Consumer Affairs Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut it's sorry that you have to go thru all of this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I hope they get back to me within four business days like they said. I do not believe they will, but if they do I'll let the Revdex.com know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have indeed filed a complaint with New Mexico's Superintendent of Insurance and if necessary I will file with Wisconsin's regulatory agency as well. Anticipating your phone call within the next four days!  And you be assured that I don't take getting duped by a company that we have been loyal to for way to many years.  Have a great day!
Regards,
 
[redacted]

Thank you for your correspondence below.  Please be advised that Dairyland acknowledged receipt of this complaint on November 4, 2014. It is Dairyland Insurance Company’s policy to communicate directly with the insured.  Upon review of the policy file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns. Thank you, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual Company[redacted]
[redacted]
[redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]INSURANCE COMPANY: Viking Insurance Company of WisconsinThis will acknowledge receipt of your correspondence dated October 21, 2014, regarding the above-referenced file.Please be advised that [redacted] also filed a...

complaint with the Colorado Insurance Department, which we responded to Ms. [redacted] and the insurance department on October 21. Due to confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Viking Insurance Company and Ms. [redacted]; however, she may provide to you upon request.It is our hope that the information provided is sufficient in resolving this matter with your Bureau however, should you have any additional questions, please contact me at [redacted].Regards,[redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: Crystal [redacted]INSURANCE COMPANY: Peak Property and Casualty Insurance CorporationThank you for your correspondence dated September 29, regarding Crystal [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Better Business...

Bureau. Under these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Ms. [redacted] within the next four business days regarding her concerns.If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Florida.Please be assured that Peak Property and Casualty takes all complaints seriously and is committed to resolving them.[redacted]Consumer Affairs Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]/Legacy Farm and Lawn
INSURANCE COMPANY: Sentry Select Insurance Company This will acknowledge receipt of your email dated February 18, 2015, regarding the above referenced
file.
Please be advised that McKinley [redacted]...

also filed a complaint with the Missouri Department
of Insurance, which we will be responding to directly with Mr. [redacted] and the insurance
department.
Due to confidentiality reasons, I am unable to enclose copies of correspondence related to
this matter between Sentry Select Insurance Company and Mr. [redacted]; however, he may
provide to you upon request.
It is our hope that the information provided is sufficient in resolving this matter with your
Bureau; however, should you have any additional questions, please contact me at [redacted]. Thank You,Sincerely,[redacted]

YOUR FILE NUMBER: [redacted] COMPLAINANT: [redacted] INSURANCE COMPANY: Dairyland Insurance Company
Thank you for your correspondence of February 27, 2015, regarding [redacted] We
regret that Mr. [redacted] felt it necessary to contact the Revdex.com....

Under
these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with
the insured. Upon review of the policy file, we will correspond with Mr. [redacted] within the
next four business days regarding his concerns.
If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to
file a complaint with the state insurance department, which is the regulatory agency
governing insurance companies doing business in Texas.
Please be assured that Dairyland Insurance Company takes all complaints seriously and is
committed to resolving them.
Thank you. [redacted] Consumer Affairs Specialist

This letter is in response to your letter dated November 6, 2014 in which the complainant alleges an undue delay in having the bodily injury claim processed .We have spoken to Mr. [redacted] and he has agreed to forward all his medical bills/invoices so we may properly evaluate his bodily injury claim.Any follow-up questions or requests for additional information regarding this complaint should be directed to our company's Corporate Relations Specialist. The contact information is:Attn: [redacted]Corporate Relations Specialist1800 North Point DriveStevens Point, WI 54481Phone: 800-74;'·2791 or 715·346·6225Fax: 715-34E-8943Email: consurr [email protected]