Sentry Insurance a Mutual Company

Review: An automobile accident caused by a Dairyland insured vehicle on August 12, 2014. It is now December 5, 2014 and the claims representative [redacted], manager [redacted], and another manager [redacted] have continually been rude - give me the run around - and state that it a process - with no time limit - and that they are not finished investigating my claim. They have not even been able to contact the driver that caused the accident after 4 months.

I have pictures of the scene. I have voicemails from Sentry stating they have accepted my repair estimate and another stating to go ahead and fix my car. Shortly after that, [redacted] contacts us stating he had misinterpreted the recorded statements, that he is in the process of trying to contact the driver and owner of the vehicle, and that the case is still open. Today [redacted] stating it could stay open for up to 6 years (the statute of limitations).

The accident that occurred on August 12, 2014 was a minor fender bender, it has been four months without any progress. The claim representatives are not handling this case professionally or with any sense of purpose. Very unprofessional and disappointing! Do you really want this type of employee representing your company?Desired Settlement: A check in the amount of the accepted repair estimate.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I PAID THE OFFICE IN SHELL LAKE 313.31 ON 5-2-2014 AND 6-4-2014, FOR HIGH RISK INSURANCE THAT THE JUDGE IN SHELL LAKE SAID HE NEEDED BEFORE HE COULD GET A TEMPORARY LICENSE TO DRIVE TO WORK. THE JUDGE REFUSED TO ISSUE HIS LICENSE A FEW WEEKS LATER. I TOLD THE INSURANCE CO. AND THEY SAID THEY COULD NOT REFUND THE MONEY. MY SON ASKED IF HE COULD TRANSFER IT TO HIS SON'S NAME AND THEY ALSO SAID NO. I ASKED HOW DO I GET MY MONEY BACK? THEY TOLD ME THAT THEY WOULD HAVE TO SEND A REFUND. I HAVE WAITED A MONTH OR TWO. AND STILL NO REFUND. I CALLED TODAY AND THEY SAID MY SON WAS SUPPOSE TO COME IN AND CANCEL IT. HE WAS NEVER TOLD THIS,NOr WAS I. NOW THEY SAY IT WILL BE PRORATED WHATEVER THAT MEANS. THERE IS ABSOLUTELY NO REASON THAT MONEY COULD NOT BE REFUNDED TO ME WHEN I CALLED AND TOLD THEM HE COULD NOT GET HIS LICENSE. WHY WOULD HE NEED TO GET HIGH RISK INSURANCE EVEN IF HE DOESN'T HAVE A LICENSE?I FEEL AS THOUGH I HAVE BEEEN RIPPED OFF OF 331.00, THAT I CAN'T Afford to give away.I WOULD APPRECIATE ANYTHING YOU CAN DO TO HELP RESOLVE THIS SITUATION. my name is [redacted] and my phone # is [redacted]. thank you for your time and effort ahead of time.Desired Settlement: money back paid for insurance that wasn't even in affect for a week or so.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Husband and I signed up with Dairyland in December of 2012. Everything was fine till Feb when Dairyland was attempting to take funds from our acct on a monthly basis. Then when that was corrected, I would go online to our dairyland acct and make a payment prior to due date. A few days later we would get something in the mail stating that our policy was cancelled. I would have to call, they verified the payment but the payment didn't post to our acct. This has happened 3 times since then. The last time it happened which was middle of July, I explained that this was an on going issue and I shouldn't have to call for them to post our payment to our acct if we make the payment online. Then it ends up messing up our billing because the system showed our acct. cancelled when it should have never been. NOW, last week, July 30th, I scheduled a payment to come out of our acct on Aug. 2. We got a confirmation stating so, so we assumed we wouldn't have to do anything further. This was our first time actually scheduling a payment but I wanted to make sure it was done. Friday, Aug 2, I noticed a bank draft from Dairyland for 56.50, then credited back. I waited to see I the payment was being takin care of. When I was in my bank the following Monday, Aug 5th, I asked about the 73.00 that I scheduled to be taken out. The bank had no record of the payment. I called Dairyland the very next day to discuss where the payment was. After talking to two different reps and them telling me the policy cancelled, when it should have never been and whom of course put the blame on the customer, this was not the company's error, or it was something I did. Heard it all before and it turned out to be Dairyland EVERY SINGLE TIME! Finally get someone named [redacted]. She was patient enough to deal with me and I was hoping she would be able to assist me. We needed the acct to be back to active considering it was never to be cancelled in the first place. I told the rep numerous times that I need to take care of the 73.00 that was never taken out of the acct for whatever reason. The money was there, so that was not an issue. I even faxed over my bank statement showing the 56.50 that Dairyland took out, NOT myself or the bank like [redacted] tried to tell me when she finally called me back today, even tho she was suppose to call me back yesterday when I spoke with her after she received my fax. Still, after everything I have done to show that Dairyland did not do as they were suppose to, I, the customer is the one that gets blamed. I am now being told that to clear up the balance we have to pay 132.09 which is July and Aug. (Aug isnt due till the 18th) THEN more money to reinstate. THIS IS NOT RIGHT!! We have had nothing but issues when it came to our payments and we get an excuse everything. Even on the 56.50 that Dairyland took out then credited back to our acct, Dairyland is still saying it wasn't them whom did it. Then who?!! 3rd party has access to their billing system? Access to my bank info?? I am tired of hearing the excuses that Dairyland provides. When Customer makes a payment, it shouldnt be placed to their acct with no worries. Instead we get letters and we are having to waste time on the phone to correct something that was their fault. All we want and wanted was to pay the 73.00 they never took out of the acct as I scheduled to be done. Instead they attempt another amount and put it back. So now it's the customer's fault? We should not have to pay anymore than what was billed and the policy should have never been cancelled.Desired Settlement: We would like to settle this and correct it. Pay what we owe, $73.00 and continue on with our service.

Business

Response:

Thank you for your letter of August 8, 2013 regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland County Mutual’s policy to communicate directly with the insured. Upon review of the policy, we will correspond with [redacted] within the next four business days regarding her concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Texas.

Please be assured that Dairyland County Mutual takes all complaints seriously and is committed to resolving them.

Consumer Relations Specialist

Review: On February 17th 2015, while on the way to work I was rear ended. I was not injured, but my car was pretty badly damaged. The gentleman who hit me and I pulled to the side of the road to investigate the damage and for me to get his insurance information. After I gathered all of his information, I placed a call to his insurance company (Dairyland Insurance) and set up a claim. The lady I spoke with was very helpful and made the process very easy. She insured that I would be receiving a call that day to speak with an agent to proceed with my claim. Here is where the problems started. I did not receive a call on the 17th. I called on the 18th over and over until the agent [redacted] answered. She told me my claim had been transferred to another agent, [redacted] because they did not know if the gentleman who hit me was covered. I spoke with [redacted] and he said that he had started an investigation into if there was coverage or not. I then placed a call with my insurance company to place another claim as directed by [redacted]. This was on February 18th and every time I call my insurance company, they call [redacted] and he tells them its still under investigation. It has been two weeks now and I haven't got any word as to if my car is going to get fixed, if the guy who hit me has coverage or if anyone knows anything besides "it under investigation". My insurance can't move forward on helping me until [redacted] with Dairyland Insurance says there is or isn't coverage. this has become a major inconvenience for me and I was hoping the Revdex.com could help.Dairyland Insurance - [redacted]Desired Settlement: I need the claim paid so I can repair my vehicle and reimbursement for the ware and tear on my secondary vehicle.

Business

Response:

Thank you for your letter of March 03, 2015, regarding [redacted]. We regret that Mr.

[redacted] felt it necessary to contact the Revdex.com. Under these circumstances,

it is Middlesex Insurance Company’s policy to communicate directly with the claimant. Upon

review of the claim file, we will correspond with Mr. [redacted] within the next four business days

regarding his concerns.

Review: My decease husband had an automobile policy with the business. Upon his passing I contacted the business to report his death and cancel the policy. The business refused to speak to me. I was instructed to fax a copy of his death certificate and if a refund was due, I would receive a check. I called numerous times to follow up and the business continued to refused to speak to me. I received a refund check on May 30th in my spouse's name. I contacted the business to ask them to reissue the check in my name because I could not cash the check. The continue to refuse to reissue the check in my name. I am listed on my husband's death certificate as his surviving spouse. I have tried to cash the check at my credit union, which will not cash 3rd party checks, and at Wells Fargo, the bank the check was drawn on. Both refused to cash the check. At this point the company has issued a refund check that cannot be honored because I have no means to cash it.

Product_Or_Service: 10/01/2014Desired Settlement: DesiredSettlementID: Refund

I would like the company to issue a refund check to my name which is listed on my husband's death certificate as the surviving spouse.

Business

Response:

This will acknowledge receipt of the complaint from Donjae Watters under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

Review: I filed an car insurance claim on a vehicle that back into my parked car while I was in it. The Insurance claims company (Dairyland ) immediately sent a check but not enough to cover the damages to my car. My car was in the shop thr day of the accident (two week) I was not issued a rental car because he stated , " not until the car was actually being worked on." Some work was done but not all due to the insurance company statement saying the damages my car repairman submitted wasn't caused by the vehicle backing into me. They sent an adjuster out and his estimates included that it was but the insurance company toldd him to take it off. My car was not fixed and a rental not issued at this time. After 2week in the shop I called several time ,email quite often but still they denied to repairing the car. Out of pocket for my rental and fees to repair my car. I would like for thhem to pay for all the damages not some. As of March 29, 2015 my front frame of my car is still bentDesired Settlement: I would like for them to send a check to my repairman to cover the remaining repairs

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Dairyland County Mutual Insurance Company of Texas

Thank you for your letter of March 30, 2015 regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances,

it is Dairyland’s policy to communicate directly with the complainant. Upon review of the

claim file, we will correspond with Ms. [redacted] within the next four business days regarding

her concerns.

If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file

a complaint with the state insurance department, which is the regulatory agency governing

insurance companies doing business in Texas.

Please be assured that Dairyland takes all complaints seriously and is committed to resolving

them.

[redacted] Consumer Affairs Specialist

Consumer

Response:

Review: This is a complaint that needs to be taken very serious. It is contract and customer service issue. Lack of a fair and adequate payment of Medical payments coverage. I have always been a included and added driver to my daughter's insurance policy. According to the Insurance declarations page it states for med Pay EACH DRIVER OR EACH INSURED. I am both an added driver and insured. There was an adverse action against me. My driver's license was presented to the agent (we) my daughter and I were lead to believe that I was added on and my med pay was never awarded. We were told I was covered and now I was told I was not and the same goes for my daughter. She was told she had med pay and then she was told that she wasn't covered. Sentry Insurance is not being honest with us. They are providing unfair practice and unfair settlement tactics. It is wrong unfair and against the Fair Insurance Act. I want to file a negative display of business practice and would ask that your report a very bad review with your organization. I am not the first person or the last person that has had to have such a bad experience with Sentry Insurance and their Agents who are constantly changing. Shame on the Insurance companies who think they are above the law. Thank you for your time and attention.Respectfully,[redacted]Desired Settlement: I want a negative report on display for public knowledge. I would ask for settlement claim for poor business practice and have reported this to the Colorado Insurance Commission.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Dairyland refuses to pay out for car damages to due a auntried driving took my car and got into a accident!Desired Settlement: I want my car fixed!

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On Nov 6, 2013 I filed a claim (#[redacted]) with Sentry Insurance/Dairyland Auto for my vehicle because I was hit by a deer. The point of contact was [redacted] My daughter emailed 7 photos of the vehicle on the Nov 6th, but the adjuster, [redacted] took until Nov 11th to complete the first assessment, stating only $463 in damages, which was insufficient. We immediately had the car towed to Caliber [redacted]. It took a couple weeks for [redacted] to respond to requests from Stanton, our Caliber Collision representative, for a claim adjustment to approve repairs. On Dec 16th, we visited Caliber Collision to check on the status of the car only to discover that Mr. Weaver did not approve the required replacement for the roof. At that time I spoke with [redacted] supervisor, [redacted], regarding the roof replacement. Today we spoke with Stanton at Caliber Collision, who explained to us the [redacted] had him take the car to another shop the verify the repair request and after doing so has left a message verifying the request but has not heard from Mr. [redacted]. I have also left a message on [redacted] voicemail. These consistent delays and lack of customer service is absolutely unacceptable because I NEED transportation.Desired Settlement: I want my car fixed and I shouldn't have to keep chasing the people down to get it done. At the very least, Sentry Insurance/Dairyland Auto should pay for my rental car until they get my car fixed. Your assistance would be greatly appreciated in getting this matter resolved.

Business

Response:

Thank you for your letter of December 27, 2013 regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns.

Review: ON NOVEMBER 1 2013, [redacted] (AGENT) - REPRESENTING A PARTY INVOLVED IN AN OCTOBER CAR

ACCIDENT IN KENOSHA WHERE MY DAUGHTER [redacted] WAS INVOLVED, ATTEMPTED TO REACH OUT TO

[redacted] DIRECTLY - WE HAVE A PHONE MESSAGE FROM HER VERIFYING MY COMPLAINT. [redacted]

REPRESENTS A PARTY CITED WITH TWO TICKETS DURING THE ACCIDENT. MY DUAGHTER WAS NOT

CITED AND FOUND HARMLESS IN THIS ACCIDENT.

[redacted] ATTEMPTED TO OBTAIN A STATEMENT FROM A MINOR ([redacted] WAS ONLY 15 AT THE TIME)

WITHOUT PARENTAL CONSENT. BY [redacted] ATTEMPTING TO REACH MY MINOR DAUGHTER DIRECTLY

AND OBTAIN A STATEMMENT FROM HER, SHE IN VIOLATION OF A NUMBER OF WISCONSIN STATUTES.

[redacted]Desired Settlement: I WANT A LETTER OF APOLOGY FROM THE CEO OF VIKING INSURANCE AND [redacted]'S INSURANCE

LICENSE REVOKED PERMANENTLY! I ALSO WANT [redacted] TERMINATED FROM SENTRY INSURANE/VIKING INSURANCE/DAIRYLAND INSURANCE.

THIS OUTRAGEOUS ACT OF ATTEMPTING TO EXPLOIT A MINOR IS

UNTENABLE. THIS BEHAVIOR IS ILLEGAL AND SHOULD BE DELT WITH SEVERELY. AGAIN, WE HAVE

ABSOLUTE PROOF ON A VOICE MAIL SHE LEFT FOR [redacted]

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I purchases Italian sausages from Ultra Foods and I found glass in my food. which the sasuages had a casing on it and the glass was found inside of it. Not known I bit down on the sausage and in the process the glass broke my tooth. I informed The Manager at Ultra Foods and they submitted over my claim with there insurance company. The results were that denied my claim because they are saying that glass is not in there meat department. There not taking owner ship of there defected product that was sold to me. I only asked for them to repair the tooth that was broken do to me eating there sausage that had the broken glass in it. I did bring in there package the meat came in and the sample of the meat that had the glass in it alone with the glass in self. I just want them to repair what was damage and to take responsibility for the damages that was caused.Desired Settlement: I would like for Ultra Food / Sentry Insurance to take the responsibility for the damages that was caused. I want to be able to get my tooth fixed that there product caused the damage too.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Sentry Insurance a Mutual Company

Thank you for your correspondence dated July 10, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Illinois.

Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Consumer Relations Specialist

Review: My car was smashed into at night, while I was sleeping Sunday Sept 13, 2015. Dairyland/sentry insurance refused to return my calls on Monday Sept 14, 2015. For which I lost a days pay of work. I was trying to resolve the issue that day. Dairyland/sentry insurance expected me to obtain the police report for them and to tow my own car. It is now Thursday Sept 17, 2015 4:48pm and they have yet to show up for the 2:30pm appraisal. I have been out of a car and struggling to get to and from work for the past four days after an accident that I was not at fault. Their service representative has been unavailable, uninformative, and unaccommodating. I would appreciate any help in holding them accountable for their work.Desired Settlement: I am in need of a rental car for the time being while my car is repaired by the insurance company.

Business

Response:

We responded directly to the complainant via email on October 2, 2015, addressing her concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane NetzConsumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10818957, and find that this resolution is satisfactory to me.

Regards,

Valery Rosario

Review: On February 5, 2015 I was involved in a motor vehicle accident. The truck who rear ended me, was insured by Dairyland Insurance and was ticketed at the scene for following too closely and accepted 100% liability for the accident. I received a letter from his Adjuster stating they were there for me and to contact them to discuss the accident. I tried to contact [redacted] in the Portland Oregon office for well over 2 weeks without any answer. Once I finally contacted their main number they informed me that they would not speak to me, and the accident was not their insured drivers fault. My insurance adjuster has since tried to communicate with the company as well. Every time I have contacted their office they have been nothing but rude and ignorant to the situation. They are supposed to be reimbursing us for having to pay our $500 deductible out of pocket to get my car fixed, which was later deemed totaled. They informed me that they don't have to pay that and that they weren't going to discuss it with me and they would think about it. I have had nothing but problems with them since the beginning. And they aren't willing to open up a bodily injury case, even though I was injured. They claim I wasn't. This place is awful and seriously needs to be looked into. As if getting into my first accident wasn't bad enough, I get to be treated like complete garbage and have to pay for things I shouldn't have to. And miss time from work and other things because their driver hit me.Desired Settlement: I want them to pay what they are supposed to for my accident and for them to accept 100% liability.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company [redacted]

Consumer

Response:

Review: Involved in an accident in Indiana where the person at fault in the accident was insured by Sentry. Three days later, I had to contact the insurance company as no one had contacted me. A week later, I received a letter in the mail requesting that I verify that I do not have Medicare coverage. I contacted them again via email and was contacted via email requesting photos, estimate, etc of the damage on my truck. Took the truck to a repair shop the following Friday, emailed estimate on Monday and again on Tuesday. Again I have been told yet another agent would be handling the repair damage portion. I have contacted them via email and phone. No response. This is my livelihood and how I earn my income which they have been made aware of lost revenue, etc. I feel that they are dragging this process out which is costing me quite a bit of money.Desired Settlement: I want them to repair the vehicle in a timely manner, reimburse me for all lost income and repairs that had to be made in order for me to get the vehicle home.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above.We responded directly to complainant via email on March 1, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

Review: [redacted]Revdex.com Note:See attached letter for more information.[redacted]

Customer service involving handling vehicle accident claim.Desired Settlement: [redacted]Revdex.com Note:See attached letter for more information.[redacted]

DesiredSettlementID: No settlement requested - for

Car has been totaled and it has taken three months to come to some type of agreement.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected][redacted]

Review: Last year on 10-7-13, I was hit going through an intersection by a driver with Dairyland Insurance. My car was not in a condition to drive and was towed to 24th Street Auto Body. Next, I was at the hospital getting checked for injuries. Then, I was advised by insurance to go to Hertz for a rental car. I wrote down the other driver's insurance information for billing purposes. I never received any calls or written notification from Dairyland Auto. When it came time to figure out my situation with my car, on 10-9-14, Dairyland advised me after having it at the shop to get it towed again to a location to where they could as it. I find out later, this location is a salvage yard. Then, I tell the company they need to come to my location to as the damage since I do not feel comfortable with it being towed again. Next, this company took over a week to finally come to assess the damage. When they did, I only received notification from the auto body shop that they had done so. I was told by the auto body the price after inspection would be $6,138.38 for all parts and it was unsure how long it would take as 43 parts needed to be ordered. I waited 43 days for my car to get fixed, calling the shop weekly to check the progress. I called Dairyland a few times to figure out payment for damages. I then received a check in the mail for the exact amount the damages cost. When I received a call from 24th Street Auto Body, I signed the check over to them. Dairyland is suggesting they only have to pay for 25 days and at a cost of $18.49 per day. They insist that the vehicle rented was in a larger category than my 2006 Volswagen Bug which falls in the intermediate size category at Hertz. The car rented was a 4 door Chevy Cruze, also in the intermediate size category. When it is the insurance company who is at fault they are obligated to match Hertz intermediate size vehicle prices per day without limiting the number of days rented. It is the insurance company's responsibility to also communicate any policies, stipulations, or regulations their company follows regarding their coverage for the incident at hand.Desired Settlement: Payment to Hertz for rental car charges that equal the amount of $1,299.84.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On the week of July 15th, 2013 we began shopping around to possibly change our Motorcycle insurance that we currently had through Dairyland Insurance Company. We found a company that would beat the current rate we had, as well as offered better coverage. We went through all documents that were originally sent to us when we first set up insurance Sept 20, 2012 and nothing states specific penalties for cancelling early. On our documents it states a 1 year contract with the last billing date of August 20, 2013. So we knew we would technically only be cancelling 1 month prior there might be a percentage or a prorate for cancelling like most insurance companies. My wife called the week of July 15th to inquire what exactly the fee would be if we cancelled it or if it would be prorated, etc. the customer service rep seemed to not know the answer nor wanted to help give us any information about cancelling our policy. We then called around to multiple insurance companies to get an idea of what it "might be." We called on July 17th to cancel the policy and again at that time we asked what we would owe or if we would be getting a credit since we pay it each month on the 20th and would assume the payment would be more than the service for cancelling early that month. Again, the customer service rep stated they could not nor would not tell us if we would owe them or if we would get a credit. So the automatic payment came out a few days later on July 22nd for $49.26 which was our normal monthly payment. Then two weeks later we got a collection letter in the mail stating we owed an additional $51.96. Immediately thought that could not be right tried to research it but then did not want it to hurt us so we paid it. Then a few days later we got another bill for $46.95 stating we still owed this as well. We paid July in full of $49.26 but do not agree that we should have had to pay an additional $98.91. Especially because we only were cancelling a month early. And If we would have known this and the customer service reps could have advised us of this we would have just stuck with the company for one more month. As I am Active Duty Army I had my wife call the company again on Aug 15, 2013 inquiring about this stating they can research all of our calls and no rep ever gave us any clue as to what the fees or penalties would be what so ever. The Rep this day stated she would call my wife back that day or the next and we still have yet to hear from this company.Desired Settlement: We believe we were very misinformed and deserve a refund of the extra $51.96 we have already paid and the extra amount the company is still stating we owe of $46.95 to be cleared. We called and inquired about this specifically and feel we are not being treated fairly due to the Customer Service Reps not knowing the correct answer.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURANCE COMPANY: Dairyland Insurance Company

Thank you for your correspondence of August 21, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the insured. Upon review of the policy file, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Alabama.

Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.

Thank you.

Consumer Relations Specialist

Review: my car was struck by a customer of dairyland auto insurance on 11-24-14 and completely totaled. it was legally parked on the street when it was hit at 2 am and knocked into anther car parked in front of it before landing 20 feet away on the sidewalk. it has been almost 2 weeks since filing a claim and no response from them and no word on when this can be resolved. did not even offer the use of a rental to get me by.Desired Settlement: expecting payment for fair market value payed in a timely fashion.

Business

Response:

YOUR FILE NUMBER: [redacted]

I would never go through this company, I was rear ended on the freeway over 2 months ago and they still have not giving me a check or anything for my wage losses. I've told them I have kids and I now have shut off notices for a few of my bills and they just don't care. They are so quick to cancel your insurance if your a day late on making your payment and sending out bills but they cannot send you what they are supposed to such as checks and the money that you are owed. They just simply do not care about there customers or anybody at that. I would never refer a friend, family or even my worst enemy to this place.

Review: My car was hit from behind by a SUV that was hit from behind by a car. I have had severe 'whiplash" from this accident.

It has been almost six months and I have not received any money to repair my car. I have sent pictures of my caray and the repair estimate to the Sentry Insurance two-three weeks ago, and received no answer.

I have attorney because of my injury, but that has not been settled as yet either.

I would like payment for the repair of my car as soon as possible.Desired Settlement: Just payment as estimate states...

Business

Response:

This will acknowledge receipt of the complaint from Jacqueline Speed under your file number [redacted].We responded directly to complainant via postal mail, October 16, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943Tell us why here...