Sentry Insurance a Mutual Company

Review: An automobile accident caused by a Dairyland insured vehicle on August 12, 2014. It is now December 5, 2014 and the claims representative [redacted], manager [redacted], and another manager [redacted] have continually been rude - give me the run around - and state that it a process - with no time limit - and that they are not finished investigating my claim. They have not even been able to contact the driver that caused the accident after 4 months.

I have pictures of the scene. I have voicemails from Sentry stating they have accepted my repair estimate and another stating to go ahead and fix my car. Shortly after that, [redacted] contacts us stating he had misinterpreted the recorded statements, that he is in the process of trying to contact the driver and owner of the vehicle, and that the case is still open. Today [redacted] stating it could stay open for up to 6 years (the statute of limitations).

The accident that occurred on August 12, 2014 was a minor fender bender, it has been four months without any progress. The claim representatives are not handling this case professionally or with any sense of purpose. Very unprofessional and disappointing! Do you really want this type of employee representing your company?Desired Settlement: A check in the amount of the accepted repair estimate.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Viking Insurance Company of Wisconsin's client hit my parked car causing it to be inoperable. I called to make a claim, they took my claim and that is the extent of their customer service. I had to reach out to my own adjuster after I was told I would receive a call after one business day. Justin then called me back on 2/19/2015 and informed me that it would be 2 weeks before they would do anything to my car, which was, of course, damaged by their client. He then told me I wouldn't be getting a rental car because they wouldn't issue any payment until they could make sure they wouldn't go over their maximum payout for the policy of their client. I then asked to speak to his manager. Justin then got his manager [redacted]. [redacted] got on the phone and informed me that my best option was to contact my insurance company to have them deal with all my repairs. I asked [redacted] "Are you speaking for Viking Insurance Company of Wisconsin when you say that you are not going to get my car repaired nor provide me with a rental car due to your client's actions?". He said that was correct. If I was going to get a rental car I needed to call my insurance company and get them to cover it. He also informed me that it would be in my best interest to call my insurance company to start the repair process. We are a family with children that now does not have a safe, reliable car to get them back and forth to school in, or my wife to and from work; we especially do not have a vehicle that is safe to drive in these snowy conditions. So Viking Insurance is making my family's everyday life hazardous and unsafe when this is all due to their own client's negligence and unsafe driving.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I chose this company as an insurer for a new motorcycle I bought. After just 8 days I found a better deal with more coverage for a significantly lower price. So I switched, and when I canceled my policy with this company they sent me a collection bill stating I owe them for the days I was covered and that this was also the "cancellation fee". None of this was stated in the terms and conditions or communicated to me in any form.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted].We responded directly to complainant via US mail on October 2, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Consumer

Response:

Review: This company sent me a cancellation notice, so I canceled. Now they are trying to charge me for insurance, after I went to another insurance company. I went to their broker 6 times to try to get the paperwork right and they never got the forms correct, so Dairyland sent me a cancellation notice, saying due to my forms not being correct they could not insure me. I then told A-MAX insurance to just cancel it, the girl said ok. When I started the policy at A-MAX she said I could cancel anytime, but that I could not get any money back. I said ok. When I canceled I did not ask for money back and only got one month of insurance. I now have another insurance company and Dairyland is trying to collect back due insurance, I notified them several times to cancel and they did and still tried to collect a premium.Desired Settlement: I request that they cancel the policy and cancel the collection. All this time was their mistake and/or the brokers mistake. Not mine. I am not a professional insurance broker/agent and they failed to file the paperwork correctly.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted]We responded directly to complainant via email, October 23, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]

[redacted] Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Review: On February 5, 2015 I was involved in a motor vehicle accident. The truck who rear ended me, was insured by Dairyland Insurance and was ticketed at the scene for following too closely and accepted 100% liability for the accident. I received a letter from his Adjuster stating they were there for me and to contact them to discuss the accident. I tried to contact [redacted] in the Portland Oregon office for well over 2 weeks without any answer. Once I finally contacted their main number they informed me that they would not speak to me, and the accident was not their insured drivers fault. My insurance adjuster has since tried to communicate with the company as well. Every time I have contacted their office they have been nothing but rude and ignorant to the situation. They are supposed to be reimbursing us for having to pay our $500 deductible out of pocket to get my car fixed, which was later deemed totaled. They informed me that they don't have to pay that and that they weren't going to discuss it with me and they would think about it. I have had nothing but problems with them since the beginning. And they aren't willing to open up a bodily injury case, even though I was injured. They claim I wasn't. This place is awful and seriously needs to be looked into. As if getting into my first accident wasn't bad enough, I get to be treated like complete garbage and have to pay for things I shouldn't have to. And miss time from work and other things because their driver hit me.Desired Settlement: I want them to pay what they are supposed to for my accident and for them to accept 100% liability.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company [redacted]

Consumer

Response:

Review: My car was smashed into at night, while I was sleeping Sunday Sept 13, 2015. Dairyland/sentry insurance refused to return my calls on Monday Sept 14, 2015. For which I lost a days pay of work. I was trying to resolve the issue that day. Dairyland/sentry insurance expected me to obtain the police report for them and to tow my own car. It is now Thursday Sept 17, 2015 4:48pm and they have yet to show up for the 2:30pm appraisal. I have been out of a car and struggling to get to and from work for the past four days after an accident that I was not at fault. Their service representative has been unavailable, uninformative, and unaccommodating. I would appreciate any help in holding them accountable for their work.Desired Settlement: I am in need of a rental car for the time being while my car is repaired by the insurance company.

Business

Response:

We responded directly to the complainant via email on October 2, 2015, addressing her concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane NetzConsumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10818957, and find that this resolution is satisfactory to me.

Regards,

Valery Rosario

Review: I purchases Italian sausages from Ultra Foods and I found glass in my food. which the sasuages had a casing on it and the glass was found inside of it. Not known I bit down on the sausage and in the process the glass broke my tooth. I informed The Manager at Ultra Foods and they submitted over my claim with there insurance company. The results were that denied my claim because they are saying that glass is not in there meat department. There not taking owner ship of there defected product that was sold to me. I only asked for them to repair the tooth that was broken do to me eating there sausage that had the broken glass in it. I did bring in there package the meat came in and the sample of the meat that had the glass in it alone with the glass in self. I just want them to repair what was damage and to take responsibility for the damages that was caused.Desired Settlement: I would like for Ultra Food / Sentry Insurance to take the responsibility for the damages that was caused. I want to be able to get my tooth fixed that there product caused the damage too.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Sentry Insurance a Mutual Company

Thank you for your correspondence dated July 10, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Illinois.

Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Consumer Relations Specialist

Review: ON NOVEMBER 1 2013, [redacted] (AGENT) - REPRESENTING A PARTY INVOLVED IN AN OCTOBER CAR

ACCIDENT IN KENOSHA WHERE MY DAUGHTER [redacted] WAS INVOLVED, ATTEMPTED TO REACH OUT TO

[redacted] DIRECTLY - WE HAVE A PHONE MESSAGE FROM HER VERIFYING MY COMPLAINT. [redacted]

REPRESENTS A PARTY CITED WITH TWO TICKETS DURING THE ACCIDENT. MY DUAGHTER WAS NOT

CITED AND FOUND HARMLESS IN THIS ACCIDENT.

[redacted] ATTEMPTED TO OBTAIN A STATEMENT FROM A MINOR ([redacted] WAS ONLY 15 AT THE TIME)

WITHOUT PARENTAL CONSENT. BY [redacted] ATTEMPTING TO REACH MY MINOR DAUGHTER DIRECTLY

AND OBTAIN A STATEMMENT FROM HER, SHE IN VIOLATION OF A NUMBER OF WISCONSIN STATUTES.

[redacted]Desired Settlement: I WANT A LETTER OF APOLOGY FROM THE CEO OF VIKING INSURANCE AND [redacted]'S INSURANCE

LICENSE REVOKED PERMANENTLY! I ALSO WANT [redacted] TERMINATED FROM SENTRY INSURANE/VIKING INSURANCE/DAIRYLAND INSURANCE.

THIS OUTRAGEOUS ACT OF ATTEMPTING TO EXPLOIT A MINOR IS

UNTENABLE. THIS BEHAVIOR IS ILLEGAL AND SHOULD BE DELT WITH SEVERELY. AGAIN, WE HAVE

ABSOLUTE PROOF ON A VOICE MAIL SHE LEFT FOR [redacted]

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On Nov 6, 2013 I filed a claim (#[redacted]) with Sentry Insurance/Dairyland Auto for my vehicle because I was hit by a deer. The point of contact was [redacted] My daughter emailed 7 photos of the vehicle on the Nov 6th, but the adjuster, [redacted] took until Nov 11th to complete the first assessment, stating only $463 in damages, which was insufficient. We immediately had the car towed to Caliber [redacted]. It took a couple weeks for [redacted] to respond to requests from Stanton, our Caliber Collision representative, for a claim adjustment to approve repairs. On Dec 16th, we visited Caliber Collision to check on the status of the car only to discover that Mr. Weaver did not approve the required replacement for the roof. At that time I spoke with [redacted] supervisor, [redacted], regarding the roof replacement. Today we spoke with Stanton at Caliber Collision, who explained to us the [redacted] had him take the car to another shop the verify the repair request and after doing so has left a message verifying the request but has not heard from Mr. [redacted]. I have also left a message on [redacted] voicemail. These consistent delays and lack of customer service is absolutely unacceptable because I NEED transportation.Desired Settlement: I want my car fixed and I shouldn't have to keep chasing the people down to get it done. At the very least, Sentry Insurance/Dairyland Auto should pay for my rental car until they get my car fixed. Your assistance would be greatly appreciated in getting this matter resolved.

Business

Response:

Thank you for your letter of December 27, 2013 regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns.

Review: Dairyland refuses to pay out for car damages to due a auntried driving took my car and got into a accident!Desired Settlement: I want my car fixed!

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: This is a complaint that needs to be taken very serious. It is contract and customer service issue. Lack of a fair and adequate payment of Medical payments coverage. I have always been a included and added driver to my daughter's insurance policy. According to the Insurance declarations page it states for med Pay EACH DRIVER OR EACH INSURED. I am both an added driver and insured. There was an adverse action against me. My driver's license was presented to the agent (we) my daughter and I were lead to believe that I was added on and my med pay was never awarded. We were told I was covered and now I was told I was not and the same goes for my daughter. She was told she had med pay and then she was told that she wasn't covered. Sentry Insurance is not being honest with us. They are providing unfair practice and unfair settlement tactics. It is wrong unfair and against the Fair Insurance Act. I want to file a negative display of business practice and would ask that your report a very bad review with your organization. I am not the first person or the last person that has had to have such a bad experience with Sentry Insurance and their Agents who are constantly changing. Shame on the Insurance companies who think they are above the law. Thank you for your time and attention.Respectfully,[redacted]Desired Settlement: I want a negative report on display for public knowledge. I would ask for settlement claim for poor business practice and have reported this to the Colorado Insurance Commission.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I filed an car insurance claim on a vehicle that back into my parked car while I was in it. The Insurance claims company (Dairyland ) immediately sent a check but not enough to cover the damages to my car. My car was in the shop thr day of the accident (two week) I was not issued a rental car because he stated , " not until the car was actually being worked on." Some work was done but not all due to the insurance company statement saying the damages my car repairman submitted wasn't caused by the vehicle backing into me. They sent an adjuster out and his estimates included that it was but the insurance company toldd him to take it off. My car was not fixed and a rental not issued at this time. After 2week in the shop I called several time ,email quite often but still they denied to repairing the car. Out of pocket for my rental and fees to repair my car. I would like for thhem to pay for all the damages not some. As of March 29, 2015 my front frame of my car is still bentDesired Settlement: I would like for them to send a check to my repairman to cover the remaining repairs

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Dairyland County Mutual Insurance Company of Texas

Thank you for your letter of March 30, 2015 regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances,

it is Dairyland’s policy to communicate directly with the complainant. Upon review of the

claim file, we will correspond with Ms. [redacted] within the next four business days regarding

her concerns.

If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file

a complaint with the state insurance department, which is the regulatory agency governing

insurance companies doing business in Texas.

Please be assured that Dairyland takes all complaints seriously and is committed to resolving

them.

[redacted] Consumer Affairs Specialist

Consumer

Response:

Review: My decease husband had an automobile policy with the business. Upon his passing I contacted the business to report his death and cancel the policy. The business refused to speak to me. I was instructed to fax a copy of his death certificate and if a refund was due, I would receive a check. I called numerous times to follow up and the business continued to refused to speak to me. I received a refund check on May 30th in my spouse's name. I contacted the business to ask them to reissue the check in my name because I could not cash the check. The continue to refuse to reissue the check in my name. I am listed on my husband's death certificate as his surviving spouse. I have tried to cash the check at my credit union, which will not cash 3rd party checks, and at Wells Fargo, the bank the check was drawn on. Both refused to cash the check. At this point the company has issued a refund check that cannot be honored because I have no means to cash it.

Product_Or_Service: 10/01/2014Desired Settlement: DesiredSettlementID: Refund

I would like the company to issue a refund check to my name which is listed on my husband's death certificate as the surviving spouse.

Business

Response:

This will acknowledge receipt of the complaint from Donjae Watters under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

Review: On the week of July 15th, 2013 we began shopping around to possibly change our Motorcycle insurance that we currently had through Dairyland Insurance Company. We found a company that would beat the current rate we had, as well as offered better coverage. We went through all documents that were originally sent to us when we first set up insurance Sept 20, 2012 and nothing states specific penalties for cancelling early. On our documents it states a 1 year contract with the last billing date of August 20, 2013. So we knew we would technically only be cancelling 1 month prior there might be a percentage or a prorate for cancelling like most insurance companies. My wife called the week of July 15th to inquire what exactly the fee would be if we cancelled it or if it would be prorated, etc. the customer service rep seemed to not know the answer nor wanted to help give us any information about cancelling our policy. We then called around to multiple insurance companies to get an idea of what it "might be." We called on July 17th to cancel the policy and again at that time we asked what we would owe or if we would be getting a credit since we pay it each month on the 20th and would assume the payment would be more than the service for cancelling early that month. Again, the customer service rep stated they could not nor would not tell us if we would owe them or if we would get a credit. So the automatic payment came out a few days later on July 22nd for $49.26 which was our normal monthly payment. Then two weeks later we got a collection letter in the mail stating we owed an additional $51.96. Immediately thought that could not be right tried to research it but then did not want it to hurt us so we paid it. Then a few days later we got another bill for $46.95 stating we still owed this as well. We paid July in full of $49.26 but do not agree that we should have had to pay an additional $98.91. Especially because we only were cancelling a month early. And If we would have known this and the customer service reps could have advised us of this we would have just stuck with the company for one more month. As I am Active Duty Army I had my wife call the company again on Aug 15, 2013 inquiring about this stating they can research all of our calls and no rep ever gave us any clue as to what the fees or penalties would be what so ever. The Rep this day stated she would call my wife back that day or the next and we still have yet to hear from this company.Desired Settlement: We believe we were very misinformed and deserve a refund of the extra $51.96 we have already paid and the extra amount the company is still stating we owe of $46.95 to be cleared. We called and inquired about this specifically and feel we are not being treated fairly due to the Customer Service Reps not knowing the correct answer.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURANCE COMPANY: Dairyland Insurance Company

Thank you for your correspondence of August 21, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the insured. Upon review of the policy file, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Alabama.

Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.

Thank you.

Consumer Relations Specialist

Review: Last year on 10-7-13, I was hit going through an intersection by a driver with Dairyland Insurance. My car was not in a condition to drive and was towed to 24th Street Auto Body. Next, I was at the hospital getting checked for injuries. Then, I was advised by insurance to go to Hertz for a rental car. I wrote down the other driver's insurance information for billing purposes. I never received any calls or written notification from Dairyland Auto. When it came time to figure out my situation with my car, on 10-9-14, Dairyland advised me after having it at the shop to get it towed again to a location to where they could as it. I find out later, this location is a salvage yard. Then, I tell the company they need to come to my location to as the damage since I do not feel comfortable with it being towed again. Next, this company took over a week to finally come to assess the damage. When they did, I only received notification from the auto body shop that they had done so. I was told by the auto body the price after inspection would be $6,138.38 for all parts and it was unsure how long it would take as 43 parts needed to be ordered. I waited 43 days for my car to get fixed, calling the shop weekly to check the progress. I called Dairyland a few times to figure out payment for damages. I then received a check in the mail for the exact amount the damages cost. When I received a call from 24th Street Auto Body, I signed the check over to them. Dairyland is suggesting they only have to pay for 25 days and at a cost of $18.49 per day. They insist that the vehicle rented was in a larger category than my 2006 Volswagen Bug which falls in the intermediate size category at Hertz. The car rented was a 4 door Chevy Cruze, also in the intermediate size category. When it is the insurance company who is at fault they are obligated to match Hertz intermediate size vehicle prices per day without limiting the number of days rented. It is the insurance company's responsibility to also communicate any policies, stipulations, or regulations their company follows regarding their coverage for the incident at hand.Desired Settlement: Payment to Hertz for rental car charges that equal the amount of $1,299.84.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: [redacted]Revdex.com Note:See attached letter for more information.[redacted]

Customer service involving handling vehicle accident claim.Desired Settlement: [redacted]Revdex.com Note:See attached letter for more information.[redacted]

DesiredSettlementID: No settlement requested - for

Car has been totaled and it has taken three months to come to some type of agreement.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected][redacted]

Review: Involved in an accident in Indiana where the person at fault in the accident was insured by Sentry. Three days later, I had to contact the insurance company as no one had contacted me. A week later, I received a letter in the mail requesting that I verify that I do not have Medicare coverage. I contacted them again via email and was contacted via email requesting photos, estimate, etc of the damage on my truck. Took the truck to a repair shop the following Friday, emailed estimate on Monday and again on Tuesday. Again I have been told yet another agent would be handling the repair damage portion. I have contacted them via email and phone. No response. This is my livelihood and how I earn my income which they have been made aware of lost revenue, etc. I feel that they are dragging this process out which is costing me quite a bit of money.Desired Settlement: I want them to repair the vehicle in a timely manner, reimburse me for all lost income and repairs that had to be made in order for me to get the vehicle home.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above.We responded directly to complainant via email on March 1, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

I would never go through this company, I was rear ended on the freeway over 2 months ago and they still have not giving me a check or anything for my wage losses. I've told them I have kids and I now have shut off notices for a few of my bills and they just don't care. They are so quick to cancel your insurance if your a day late on making your payment and sending out bills but they cannot send you what they are supposed to such as checks and the money that you are owed. They just simply do not care about there customers or anybody at that. I would never refer a friend, family or even my worst enemy to this place.

Review: my car was struck by a customer of dairyland auto insurance on 11-24-14 and completely totaled. it was legally parked on the street when it was hit at 2 am and knocked into anther car parked in front of it before landing 20 feet away on the sidewalk. it has been almost 2 weeks since filing a claim and no response from them and no word on when this can be resolved. did not even offer the use of a rental to get me by.Desired Settlement: expecting payment for fair market value payed in a timely fashion.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I was in a car accident on October 25, 2013. I have been waiting, and waiting since to have my claim finished. It was found in the accident report that the other driver was at fault, I had no contribution. I have been calling about every other day speaking to aaron borkgren(my claim rep) and the other insured's rep([redacted]). Both have told me for 2 weeks now that a week from yesterday(12-2-13) I would be receiving my damage check for about 2600$. I have been going off that information for 2 weeks. Today I get a phone call stating my car was declared totaled and has been for weeks. But yet I have been getting different information for 2 weeks. Nobody had told me my car was totaled, nobody has sent me any information regarding my accident. I have been being screwed around for almost 2 months now! I have made it very clear, that since I have been told this information so long, that I should get my 2600 for the damages, and get to keep my car. They are responsible for what they have told me, and I am going to do everything in my power to make sure the word is kept. This claim should be done and over with by now. And even if the car is totaled, to allow me to drive it for so long without informing me is wrong and should be illegal ! If I donnot get my claim finished by next week, with the results I have been told for 2 weeks, I will be getting an attorney and making sure this is resolved. I should not have to do that. The insurance should be handling my claim in a timely matter and doing what they have said they are doing.Desired Settlement: I am requesting my 2600$ for damages and being able to keep my car as not a total loss, seeing as there is no damage but the damage to the doors. I am requesting I receive what the INSURANCE company has told me I am getting by next week as promised. 2 months to get me a damage check is ridiculous. I will bring this to court if I have to.

Business

Response:

Thank you for your correspondence of December 6, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns. If Ms. Bemis prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Maine.