Sentry Insurance a Mutual Company

Review: On 11/17/2015 my daughter was involved in an accident in which a semi pulled out in front of her and struck her head on. Kansas Highway Patrol investigated and found the other driver completely at fault, (KHP case #[redacted]). I immediately contacted my insurance agent, [redacted],, (Progressive Insurance claim # [redacted]). On 11/18/15 [redacted] sent me an email with the name of the other insurance company, Sentry Select, and the name of the agent in charge of the claim, [redacted], claim #[redacted]. I immediatly that day contact [redacted]. [redacted] was provided my email address and phone number. After numerous calls to [redacted] regarding his refusal to provide a rental car, or take responsibility for the accident. [redacted] even called and asked if I had the keys to the car, which I did not, because the tow company was going to charge him $75. On Friday December 18th, around 4:00 PM, [redacted] again called me and asked me to release the car. I spoke with [redacted] with S&S Auto Body who had possession of the car. She advised it would not be in my best interest to release the car to Sentry unless they were taking responsibility for the accident. I called [redacted] back and asked if they were taking liability for the accident and he said "N0". I told him I could not release the car and needed to speak to my insurance agent. I then called [redacted] and he advised that it was strange that Sentry was going to tow the car away without claiming liability for the accident, but said I could release the car. At approximately 4:50 PM I called [redacted] back to inform him I would release the car. [redacted] was not there so I left a message on his voicemail. I then tried to call S&S Auto Body but they were no closed. I immediately called S&S Auto Body on Monday December 21st, and instructed them to release the car. The end of December I received a call from Sentry Insurance and they were charging me the storage fee's from December 18th, until they were finally able to coordinate their employee to pick up the car. Storage fee's were $35 a day and Sentry is charging me $400. Sentry insurance claims to have mailed me letters asking me to release the car, however they were sending them to the wrong address. During this whole time I was in communication with [redacted] via phone and email and he never mentioned anything about towing the car until December 18th. Sentry is also refusing to reimburse me the full amount of personal vehicle mileage compensation for the entire time they drug this process out. They are also trying to place 10% blame on my daughter even though she broke no traffic laws, and Kansas Highway Patrol Trooper Evinger advised the other driver was solely at fault.Desired Settlement: Replacement Value of 1998 Honda Civic of $2,000. 100% liability assessed to other driver, Sentry Insurance take full responsibility of storage fees, Total compensation of $1,745 for personal vehicle use.

Business

Response:

This will acknowledge receipt of your email dated February 18, 2016, regarding the above referenced file. Please be advised that Michael [redacted] also filed a complaint with the Kansas Insurance Department, which we will be responding to directly with Mr. [redacted] and the insurance department. Due to confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Sentry Select Insurance Company and Mr. [redacted]; however, he may provide to you upon request. It is our hope that the information provided is sufficient in resolving this matter with your Bureau; however, should you have any additional questions, please contact me at [redacted]. Thank you. Sincerely,[redacted]

Consumer

Response:

Review: MY POLICY WAS CHANGED SEVERAL TIMES ONCE TWICE BEFORE I HAD A LAPSE WHICH I WAS UNAWARE THAT IT WAS NOT PAYING ON TIME. FEB 1 2014 I SIGNED UP FOR NON OWNERS SR22 INS FOR ABOUT $40 I WAS TOLD THAT THEY QUOTED ME THE WRONG PREMIUM AND IT WAS CHANGED TO ME HAVING TO PAY $80 IN MARCH WHEN MY BILL WAS DUE,FEB 12 2014 I ADDED A DRIVER WHICH CHANGED THE POLICY AGAIN I WAS TOLD MAKING MY BILL DUE NOT IN MARCH AS I WAS TOLD BUT FEB 17TH SO WHEN I MADE MY PAYMENT MARCH 10TH 2014 I HAD A LAPSE TO FIX THAT I WAS TOLD THEY NEEDED TO DUE A NEW POLICY WHICH RAISED MY BILL FROM $40 INITIALLY TO $125. (ROUGHLY) WHEN I ASKED WHY THATS WHEN I WAS TOLD THEY NEEDED TO DO A NEW POLICY WITH THE CORRECT PREMIUM BECAUSE THE ONE QUOTED ME THAT I PAID FOR WAS INCORRECT AND IF I DO NOT EXCEPT THE NEW POLLICY THEN MY LAPSE WILL BE IN AFFECT SO WE AGREED THINKING IT WOULD SAVE US FROM PAYING VA FOR A SUSPENDED LICENSE WHICH DID NOT WORK SHORTLY AFTER I RECEIVED A LETTER FROM VA SAYING MY LICENSE HAS BEEN SUSPENDED DUE TO A SR22 LAPSE WHEN I MADE THE PAYMENT IN MARCH I SPECIFICALLY ASKED HOW MUCH DO I HAVE TO PAY EACH MONTH AND BY WHAT DATE I WAS TTOLD $116. BY THE 8TH OF EVERY MONTH SO OK WE AGREED BUT THEN ON MARCH 20TH WE RECEIVE ANOTHER LETTER SAYING AGAIN THE POCIY THAT I HAD HAD AN INCORRECT EFFECTIVE DATE THEY WILL SEND ME INFO FOR THE NEW ONE WHICH NEVER CAME SO I FIGURED OK MAYBE IT WILL COME WITH THE NEW CARDS SO WE WAITED APRIL 7TH 2014 I MADE MY MONTHLY PAYMENT OF $116 (ROUGHLY SOME CHANGE ADDED) THE VERY NEXT WEEK WE RECEIVE YET ANOTHER LETTER STATING OUT NEW BILL IS DUE IN THE AMOUNT OF $116 BY APRIL 27TH 2014 AND AGAIN I WAS TOLD IF I DO NOT PAY IT I WILL HAVE A LAPSE AND HAVE TO PAY VA NOW OUR AGENT TOLD US ITS A DEPOSIT THE INSURANCE SAID ITS BACK DATED INSURANCE PAYMENTS WHICH MADE NO SENSE THEN SHE SAID AFTER THIS PAYMENT ANOTHER PAYMENT WILL BE DUE ON THE 17TH OR AGAIN I WILL HAVE A LAPSE WITH VA. THEY WILL NOT ADMIT THEY MADE A MISTAKE IN THE BEGINNING WITH THE AGREEMENT AND POLICY AMOUNT QUOTED TO ME AND THEY WILL NOT ADMIT THEY MADE ANOTHER MISTAKE ON THE 3/2014 PAYMENT TO CAUSE THE LAPSE I BELIEVE THIS IS BEING DONW INTENTIONALLY TO GAIN EXTRA MONEY EACH MONTH IM BEING TOLD PAY OR OWE DOUBLE AND CONSTANTLY CHANGING THE DATE SO I CAN NOT FIND NEW INSURANCE . IN FEB MY HUSBAND WAS IN AN ACCIDENT THEY WITHOUT ANY RESEARCH OR SPEAKING WITH ANY WITNESSES OR LOOKING AT PICTURES NOTHING WAS DONE THEY GOT WITH PROGRESSIVE AND DECIDED TO BOTH NOT PAY THE ONE COMPANY REP TOLD ME MY INSURANCE WOULD HAVE TO PAY MORE TO FIX THEIR INSURED CAR SINCE HERS WAS NEWER EVEN THOUGH THEIR INSURED ADMITTED TO LOSING CONTROL OF THE VEHICLE AND THE NUMEROUS WITNESSES PROGRESSIVE AGREED NOT TO PURSUE REPAIRS AGAINST US IF DAIRYLAND AGREES NOT TO PURSUE AGAINST THEIR INSURED SO DESPITE WITNESSES AND EVIDENCE THEY DID NOT PAY I FOUND OUT ABOUT THIS AGREEMENT WHEN I DRILLED THE OTHER REP AT PROGRESSIVE PIECE BY PIECE ADMITTED TO THE CONVERSATION WHICH I DECIDED TO DIG DEEPER WHEN I NOTICED HOW PROGRESSIVE CALLED OUR ACCIDENT REP TO GIVE HER A HEADS UP OF OUR INCOMING CALL TO HER AND OUR DAIRYLAND REP HUNG UP ON ME LITERALLY AND CALL THE PROGRESSIVE REP TO BRIEF HIM ON THE CONFERENCE CALL WE WERE ABOUT TO HAVE MEANING SHE WAS SUPPOSE TO CONFERENCE HIM IN BUT SHE DISCONNECTED THE CALL INSTEAD CALLED HIM THEN SEVERAL MINUTES LATER CALLED ME BACK WITH THE BOTH OF THEM ALREADY ON THE PHONE AGREEING TO EVERYTHING EACH OTHER SAID. SOMETHING IS NOT RIGHT WITH THIS COMPANY I WOULD LIKE TO GET OUT OF IT WITHOUT BEING THREATENED WITH A LAPSE AND EXTRA PAYMENTSDesired Settlement: EITHER MY FULL MONTH OF INSURANCE COVERED LIKE IT SHOULD BE AND MY PAYMENTS DUE BACK AT THE BEGININNG OF THE MONTH NO MORE DOUBLE PAYMENTS OR NEW POLICIES AND CHANGES WITHOUT MY KNOWLEDGE FIRST. NEW POCIY WITH A DIFFERENT COMPANY

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On 01/19/2014 I was involved in a car accident with a virginia cage who is insured under sentry/ dairyland.

There was a police report filed case #[redacted] In contacting said insurance company, I was at first given a false claim number. When I retrieved the correct claim number I was told my adjuster was no longer with the company. When I called taekla baker, my new adjuster, I never reached her. I called her numerous times. I was told by a representative to send an estimate of the damages on my vehicle and I complied. When I called to see that sentry had received my estimate I was told for the first time that photos were needed of my car. On 2/01/2014 I sent photos of the damages to my rear bumper to my adjuster- taekla baker.

When I called to check on my claim [redacted] was once again unavailable.

I spoke with a [redacted] who literally laughed at me and degraded me. When I asked to speak with a supervisor or anybody else she told me no, I could not, and that she was going to hang up on me. She did just that a few moments later after telling me their company had in fact NOT received the estimate of damages OR the photos of my car. I called right back, and spoke with an [redacted] who told me they DID in fact have my estimate but not my photos. I sent an e- mail explaining my confusion and frustration after which I received a phone call from [redacted] who explained it was my fault that the claim had not been resolved. I have not received a check for the damages to my car equaling to approx. $754.00. US.

It has been three months to the date of said accident.Desired Settlement: I would hope to receive $754.00 US. Plus 300$ US for pain and suffering and missed work.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I have been a customer of Sentry Insurance for approx. 30 years....Always paid my bill on time...never filed a claim regarding auto insurance for 30 years. (hail damage on roof several years earlier per Sentry Agent review of damage). When I needed them to help with the bills they were not their to help...In fact I ended up hiring an attorney to fight this ...had to sue my insurance company (Sentry Insurance) ....several injuries to my body...I was stopped at a red light...A 17 year old hit me from behind (at the red light) he was going approx. 45 miles per our. He said he hit me full speed ahead...the metal frame of the car actually split in half...17 surgeries later (rotator cuff, back 4 titanium cages and metal rods, head pain, head and feet nerve damage I will have the rest of my life, neck problems holding up my head....it now rests on my shoulders) Vertigo since accident the whole room spins. I now have migraine headaches several times a day. Before you hire an insurance agency....check to see if they pay their claims. I would not send my worst enemy to work with Sentry Insurance in Stevens Point.Desired Settlement: In the future I would like Sentry to pay your claims like people hire you to do....they should not have to sue their own insurance!!!!

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Sentry Insurance a Mutual Company

Thank you for your correspondence dated October 16, 2013, regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding her concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Wisconsin.

Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Consumer Affairs Specialist

Extremely disappointed! Poor character! My classic Volkswagen Bus was backed into by on of their clients. After a full month of getting info for them about parts and places that would actually work on a show car sentry offered me almost nothing to repair my car. They will not help. They are strong arming me and telling me that they will not fix it. I don't have the time to take them to court and that seemed to my only option. Terrible character!

Review: Was hit by one of their clients got everything going with my insurance but they would not talk to or try to contact me every time I called the claim agent [redacted] she would leave me on hold or hang up on me. Need to fix my truck but they wont give me the money they owe me to fix it or talk to me in any way about the situation. This is the absolute worst company I have ever delt with (coming from a professional businessman) they have the worst most unhelpful and disrespectful workers. How this company has not been shut down is beyond me. Also a few years back my mom had gotten in an accident one of their clients came onto her lane and totaled out car and yet again we could not talk with an agent and when we did they did not want to pay so we had to almost take them to court. I can not stress enough how horrible this company is. These people need to get shut down because from what I have read and heard this happens to multiple people and its always the same things going on. Thanks for doing nothing but wasting my time. You need to be shut down for good.Desired Settlement: Pay me for the damages your client caused to my vehicle

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted].We responded directly to complainant via postal mail on May 5, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]

Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Review: My letter is in regards to a matter concerning a towing incident on 12-3-15.

After a thorough investigation, T[redacted] (Dairyland Cycle Insurance Customer Service Manager) informed me that I was given incorrect information which severely inconvenienced me on the night of 12-3-15.

That night, I called the phone number exactly written on my insurance card. [redacted] verified this phone number was valid. However, unbeknownst to me, "after hours" calls are routed to a third party vendor.

At 2139 on 12-3-15, I had a 3 minute and 34 second phone call conversation with an employee who was ADAMANT that there was no such thing as "roadside assistance" through a contracted provider and that I had to instead find a company on my own, submit a claim, and get reimbursed.

Puzzled, I asked, "do you know how much is covered (reimbursed) with my plan? She said, "I don't know. You can call customer service but I think they are closed."

Shen then transferred the call and I received a voicemail. Customer service was CLOSED. Frantically, I logged on my cell phone to the Dairyland website to try to find out specifics on my insurance plan. The website showed I DID have coverage but it could not tell me HOW MUCH I had covered for reimbursement.

I spent almost 2 hours in the cold trying to find (ONE) a company that has a flatbed truck to tow my scooter (some did not have flatbeds, only car towing vehicles), (TWO) I had the find the most "affordable" company since I had absolutely no clue how much was covered for reimbursement.

It was only when I got home later that night and checked my paperwork that I did realize I DID have roadside assistance through a CONTRACTED PROVIDER, which means I was given erroneous information.

The worst part is that all this could have been avoided if I had been given CORRECT information in the first place. Being that I was given wrong information, it took longer for me to find a towing company which meant I was out there risking my safety on an access road late at night in the cold next to my scooter.

Unlike people who have cars, I have no way of getting away from the weather elements. Also, being that I got stranded in an office building area (no open businesses), there were no places for me to stay warm and no places for me to go inside. Of course, I also could not just "leave" my scooter and risk having it stolen.

I intend to stay a customer of Dairyland's; I trust you will make this situation right by issuing a customer refund of $150.

[redacted]Desired Settlement: Customer refund of $150

Business

Response:

This will acknowledge receipt of the complaint from Eugene Ramirez under your file number [redacted]We responded directly to complainant via postal mail on December 22, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21 Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Review: I was involved in an auto accident a few weeks ago. The other driver who was found to be in fault of the accident has Sentry insurance. Someone came out to give an estimate on the damages to my vehicle which came to about 1500.00 and was going to allow the collision repair center 5 days to complete the repairs. When I called Sentry to have the rental vehicle I was advised that they would only pay 75% of the damages to my vehicle, which they never notified me of. They claimed that their driver shouldn't have to be responsible for 100% of the damages since another vehicle came into her lane causing her to come into my lane and hit my car. This other driver I never saw nor did she obtain inform ie: a tag number on. When FHP arrived they found her at fault for the accident. This driver failed to keep control of her vehicle. I shouldn't have to pay out of pocket for any of this as I was not at fault for this accident. The agent with Sentry will not return phone calls to myself or my agent who is with Farm Bureau Insurance.Desired Settlement: To have Sentry Insurance pay the claim in full for the repairs on my car and provide a rental car to me while my car is in the shop.

Business

Response:

This will acknowledge receipt of the complaint from Jennifer Moore under your file number [redacted].Our company made two attempts to reach the complainant to discuss her concerns: 10/23/15 @ approximately 12:10 pm – left message on her voice mail requesting a return call and 10/26/15 @ approximately 3:55 pm – left message on her voice mail requesting a return call. Both times Ms. Moore was not available and she has not yet responded to the messages left for her requesting a return call. We will continue our efforts to reach her. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Review: So many of the complains apply to my situation I Took my truck to [redacted] collision and repair in Pateros Washington that was the 28th of Feb 2014 after calling my insurance company claim# [redacted] Before driving my truck to the shop the Douglas County police dept woke me up Friday morning in response to to a hit and run in a field also a telephone pole about 5 blocks away from the field sheriff followed a transmission fluid leak from the field too the pole to my house I was woke up to the police dept wanting to know what happened to tell you the truth I remember the field and using a sled to give me enough traction to get out of the field but as regards to hitting the pole I hit my head and it knocked me out and I don't remember anything after hitting the pole than after the officer left I called the claims representative and told her I was going to take it to Conn collision and repair, to have the body work done. while driving it from Mansfield to Pateros I noticed the transmission was having problems I told Conn that I noticed fluid leaking from three different place's. about a week later I called and asked how the repairs was coming and he told me he felt the transmission leak was not due to the accident I explained to him that I wonted another opinion so I called [redacted] which is the claim Representative and told her I wonted to take my truck to another shop for another opinion. On 3-28-2014 about 5;pm Conn called and ask for payment for truck so I meet him in Brewster with the check from the insurance company and being it was on a Friday all I could only with draw $200:00 out of my account to pay him for my $500:00 deductible So on Monday morning when I went to pay the rest of my deductable $300: and to pick up my truck from the body work was done the transmission was out of the truck when I ask him about it he said that the claims representative told him to take the transmission out so he sent it to a transmission repair shop in Wen Washington I called my claims representative about the matter but got her voice-mail I left several messages with no response than I received a letter from the insurance company stating that they would not pay for the damage done to the transmission claiming it was normal wear tear I called Kelsey and explained to her that was not the case and that I had documentation to prove it and ask her who gave permission to Conn to take the transmission out because I had requested that I take it to another shop for another opinion I tried numberance times to try to get them to pay for the repairs also I have written a complaint to the Insurance Commissioner and in the reply that they sent back to him they said I had a used transmission in it in May of 2013 which I did not but the insurance commissioner said there was nothing I could do about I except by Legal means.I have provided the insurance company with all kinds of documentation proving the damage was done do to the accident they payed Conn's collision $829.29 for taking the transmission out and it still is out of the truck in pieces in a box at sunrise Chevrolet they refused to pay for anymore repairs to the truck and they sent me a check for $700.00 and said they are not paying for anything else.I am not accepting the $700: payment and I talked to Robert Loranca the claims manager on mant occasions to try to resolve the issue but he refuses. also I am not sure what other damages was done to the under carriage because the transmission is out of the truck so it can be driven to find out.Desired Settlement: I wont them to pay Sunrise chervote to finish repairing my truck also I have been without reliable transpertation for months now I need them to provide a rental at no charge to me until my truck is repaired and if I have to persue legal assistance to get them to fulfill my insurance coverage they pay all cost also I have a medical claim going and I am scared that they might refuse to pay for that also so I am in emotional stress wondering if I will have medical bills after I seek treatment other than the chiropractior and message treatments..

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I recently signed up for an auto insurance policy for the purchase of a new car. The insurance company was a referral of the dealership I was purchasing from. The auto policy was cancelled the same day it was purchased. When I called in to cancel I was told they didn't process cancellations over the phone and I needed to submit an email. The email address given by the first representative was invalid. I had to call back on 2 other occasions just to be provided with the right information. I waited 1 day before calling to verify the email was received. They stated that the policy was cancelled so I inquired about my refund. I was told that it wouldn't be processed until the next week. I called in to follow up 3 days after that conversation and I was told my refund check was mailed out and that I should receive it by the end of the week. I then called back at the end of the week to inform them that I hadn't received it and was told by another representative that it wouldn't be sent out until the following week. At that time she also told me the refund wouldn't be in the same amount that I was told by the first representative I spoke with. I then asked to speak with the manager. When connected with the manager she then gave me a third price that I was to be refunded and also stated that the check was not sent out. My issue with this is that I was given 3 different refund amounts and I was also lied to about the check already being mailed out. It raises concerns about the authenticity of this establishment. I am still waiting to receive my refund. I don't understand how I get 3 different pieces of information from 3 different people about 1 account. I want my money back immediately as I am growing impatient and have other bills to pay. I don't have $270 to just throw away and would appreciate if I could be refunded immediately.Desired Settlement: Refund me immediately without a wait as I have been told different refund amounts and expected arrival times.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On April 13, 2016, I contacted Senz insurance in Beloit, WI to cancel my policy through Dairyland Insurance. At that time, I had a vehicle-non-owner policy and was in the process of purchasing a new vehicle which would change my policy to a vehicle-owner. At this time, I also no longer needed an SR22 which was required for my insurance.

I received documentation from Senz on the the 13th of April that my insurance was canceled that same day. This was also the first day of the month for my policy.

After about a week, I had not heard anything regarding a refund from my policy and contacted Senz. I was informed that my refund was coming directly through Dairyland, however they were not issuing the refund because they wanted to know what new insurance plan I had.

Last week, I received a refund check of $9.11 which seemed extremely low, so I contacted Dairyland. The company is refusing to refund me a greater amount because, according to them, they did not receive my cancelation until 4/22/2016. Not only that but they are saying that because my new insurance, through a different company, is not the same as what I had through them, they do not need to refund me a greater amount.

It is my understanding that as of the 13th, my insurance was canceled as is stated by the certificate of cancelation that I had. I also am unclear as to how my new insurance has anything to do with how much they will refund me.

It is my interpretation that they could simply state that they didn't receive the documentation and continue to charge until they deem it appropriate and continue to charge.

I am unclear as to how much my refund should be for, but the break down is as follows:

Policy Number: [redacted]

Monthly policy Date: 13th of the month

My cancelation date: 4/13/2016

Monthly payment: $60.05

Refund amount: $9.11

Date Dairyland says that the cancelation came through: 4/22/2016

Email fromDairyland: Thank you for your response. The reason we are asking for proof of duplicate insurance is so we can honor your original requested cancellation date of 04/13/16. Currently we are not honoring the 04/13/16 due to we did not receive your request until 04/22/16. You will need proof of this duplicate coverage in order to honor your request. There may be more refund if we can get this information.Desired Settlement: I simply want the refund that is owed to me, rather than what the company is choosing to give me based on their decision. Even if I am not truly owed a full refund, $9.11 from $60 is an insult.

Business

Response:

This will acknowledge receipt of the complaint from Doug Shaw under your file number [redacted].We responded directly to complainant via postal mail on May 12, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]

Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On November 23rd, my vehicle was backed into by someone they insure. My vehicle was parked at the time of the accident and it was not in motion so the police were not called, and there was not police report. In Nebraska it is my understanding that the police will not respond to accidents of this nature. I was waiting for my roommates son to come back from picking up a job application and their client backed into my 2013 Honda Civic Coupe. We both got out of our vehicles to try assess the damage but it was too dark out and it had rained that week so I could not tell if there was any. My vehicle is black also so that didn't help. We agreed that on Sunday the 24th I would wash the vehicle and see if there was any damage and that I would let her know, which I did. I sent her pictures of the damage. I have those text messages downloaded directly from my phone with her admitting that there is visible damage to my vehicle. On Monday the 24th I took the day off of work to get estimates for repair. Luckily it was only minor cosmetic damage that added up to a total of 45.00 to fix. My vehicle is leased so I had no other choice to have the repairs performed and ask for reimbursement. I did try to call the client to authorize these repairs but she did not answer her phone. I tried multiple times that day to contact her and she didn't respond till late that night saying she had a medical emergency in another state and that she thought I was trying to scam here and was going to file a protection order against me if I contacted here again. I simply replied that I was sorry and that all she would've had to do is explain that to me earlier in the day and I would have left it alone. She told me that she would not personally reimburse me that her insurance company would pay me and that I needed to contact them. Once again I have the text messages to prove this. I sent their client 2 certified letters to let her know that I filed the claim as she requested and attached a copy of the bill for the repair. I had to send two letters because the address on her registration does not match where she lives. I filed a claim against here insurance company, Viking/Dairyland auto through her agent [redacted] of Farm and Home insurance of Bennet Ne. His number is [redacted]. He filed the claim for me and I was contacted by claims representative [redacted] of Viking insurance [redacted] ext [redacted] or [redacted]. I missed her call the first time, so I called back and got another rep who did a recorded phone interview with me. I was later contacted by [redacted] asked a few questions and then told that my claim was going to be denied. In the denial letter the company is claiming that their client cannot be legally responsible for the damage, that my vehicle was in motion at the time of the accident, which it wasn't, that there was minor damage to both vehicles, which this was the first time I had ever heard anything about damage to their clients vehicle, and at this point there is not enough information to support either of our stories. Their client basically told a complete lie and gave false testimony to her insurance company as to how the accident actually happened. [redacted] also suggested that their client was going to get a restraining order against me, which made me feel threatened. I was only trying to contact someone who caused physical damage to my property for a resolution. [redacted] consistently over spoke me which frustrated me very much and I told her that I did not like her company or her decision. Along with all of the text messages in which their client basically admits fault and says that her insurance company will pay me, there is also a third party witness who Viking will not contact. Neither I or their client know this person in any way so she is able to give an unbiased account, but viking will not contact her. Her name is [redacted], her number is [redacted] She is willing to give a full account of the accident as it happened. She also has receipts for the store she was in proving that she was there at the time of the accident. [redacted] from Viking made me feel threatened, like I was a liar and that this was all my fault, not the fault of their client. I feel like I have been stole from. I worry that if they can't even pay my small claim of 45.00 that they are doing the same thing to other individuals who are involved in accidents with their clients who have claims much larger. I don't feel like this company is conducting business in a professional manner and would hope that they re-evaluate their business practicesDesired Settlement: I am asking for reimbursement of the 45.00 that it cost me to have my vehicle repaired. It is a leased vehicle and I had no other choice than to repair it at that point or pay a much larger penalty at the time the lease ends.

Review: A vehicle has been on our property for 3 months, due to an accident. We tried to get storage fees from the named business, but they refused. We even offered to charge only 30 days, but they refuse.

We have had vehicles stored at our location for the same reason, and the insurance company always pays for the time the vehicle was stored at our property until they pick the vehicle up. We have been in contact numerous times with [redacted] the claim representative, and have been treated poorly, and we now suspect that she did not forward the situation to her supervisor as we requested.Desired Settlement: We would like to be reimbursed for 30 day storage at our facility. At $55.00 per day, the amount due us is $1,650.00.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail on March 19, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

Review: I call Dairyland to cancel my insurance on 1/26/2016 and Dairyland told me I had to pay back the discounts that I receive. So Dairyland send me a bill and it say that I am delinquent and I owe a month and a half of insurance more. In the past I only make monthly payments.Desired Settlement: I owe nothing since I pay to end of the month.

Business

Response:

This will acknowledge receipt of the complaint from David Parshall under your file number referenced above. We responded directly to complainant via mail today, February 24, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

Review: I had my work vehicle ran into on job site. Company paid for repairs. I was seeking lose of income due to having to employ worker to remove all work tools/parts from said vehicle to get repairs done. I had him work four hours at which I lost work production on job. I was seeking compensation for loss but they are denying. They are stating that this is just not a loss of income.Desired Settlement: $ 500

Business

Response:

Thank you for your correspondence dated February 19, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.

Yes I learned who you are as a company! I called my agent and left a message to find out why my bill went up $100.00 dollars a month without notice. This was 2 days before billing cycle didn't get a call back until the day they posted an other charge. Cancelled policy that day and Dairyland won't credit me back the $217.00... A scam to rip people off and such a hassle to do business with! I will fight this! Just so others know I found another policy for with the same coverage for $73.00 a month. Don't bother with Sentry Dairyland. BTW Based on my conversation with the woman who called me back they don't care if you are unhappy with the service.

Review: I was in a car accident in which the accident wasn't my fault. The man who pulled out in front of me is insured by Dairyland Auto which is the worst insurance company I have ever dealt with. The accident happened two months ago, and they have yet to make any payments on my car, which was totaled, they have refused to provide me with a rental car until they are able to reimburse me for my car, they have yet to pay for my hospital bills which total 8,000, they have yet to pay for my lost wages because of the time I had to miss from work, they have dragged their feet the whole way through. I have been calling every few days to get updates, and find out the status and every time I do so they give me some reason as to why its taking so long. I cant emphasize on how unprofessional they are. They are trying to save every penny they can, and not pay out what they owe.Desired Settlement: To pay for every charge that was accrued by this accident I was a victim in. They have yet to make any payments on my medical bills, or for my car which was a total loss.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to the complainant via email on February 19, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Consumer

Response:

Review: May 27 2014, I authorize The company to take a one time payment of $119.15 . The funds were not available. So June 3rd 2014 they went in my account and reprocessed the payment. The funds was not in the account June 11th 2014 I went to the local office and paid $119.15 and call the company to verify that the amount has been paid for and I also have the receipt . To my understanding they have the right to process two time for the payment. Well June 19th 2014 the company went into my Account and processed a unauthorized payment of $119.15 this the third time. Also today June 26th 2014 the company went into my account and made an unauthorized bank debit for the amount of $20.00. No phone calls from the company stating that they are going to charge my account or any of that nature. I have lost funds of the amount of $70 in feesDesired Settlement: $209.00

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I purchased a motorcycle and because I needed insurance and my insurance company was closed the dealership offered me this insurance. They informed me that I would have to pay $54.00 that night but in the morning I could cancel the insurance and be refunded. The next morning I call the company to cancel and they tell me that is not true I can not get my money back and because I am cancelling I will have to pay $36.48 for a penalty fee for cancelling.Desired Settlement: I would like a full refund for the down payment I put down the night I purchased the motorcycle because I didn't even have the insurance for 24 hours. I would also like to be refunded the penalty charge o 36.48 that I had to pay for cancelling.

Business

Response:

Thank you for your correspondence of July 21, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances,

Review: I was involved in an accident on 9/22 with a driver sentry insurance provides insurance to. Their driver was at fault and this is still not settled. [redacted] from this location is handling the claim and after numerous calls and emails she still has not finished the claim and has not returned phone calls or emails. [redacted] stated they are waiting for their driver to give a statement but it has already been over two weeks since the accident. Not only is [redacted] a rude representative by saying "we will take as long as we need to because we are not paying storage fees for your car to be in storage" and "you will need to fight for the difference because we do not want to pay that much to fix your car". She continually does not follow what she says she is going to do. For example [redacted] said " I need to get this off my desk by the end of the week" so when there was several calls to [redacted] by the end of the week she did not return any of the phone calls. I would hate to be a customer with Sentry insurance because of the service that [redacted]. She shows what Sentry insurance is all about. Phone calls to [redacted] manager was never returned either.Desired Settlement: The claim number [redacted] needs be completed by 10/8. There is an appointment for this car to be serviced and fixed starting on 10/9 and rental fees will start to be charged to Sentry insurance.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Sentry Insurance a Mutual Company

Thank you for your correspondence dated October 9, 2013 regarding Thomas Reusch. We regret that [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with [redacted] within the next four business days regarding his concerns.

If [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Illinois.

Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Consumer Affairs Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.