Sentry Insurance a Mutual Company

This letter serves as our response to your correspondence dated March 31, 2015, for the above referenced
case. We respectfully request that the ‘unresolved’ status be removed for case [redacted]
as we feel we have made a good faith effort to resolve Mr. [redacted]’s concerns.
Complaint Timeline:
March 5, 2015 Acknowledged receipt of Mr. [redacted]’s complaint from the Revdex.com.
March 6, 2015 Acknowledged receipt of Mr. [redacted]’s rejection to our ‘company’s response’, which
was only our acknowledgement to the complaint emailed to you the previous day.
March 9, 2015 Middlesex Insurance Company promptly responded in writing to Mr. [redacted].
Middlesex Insurance Company’s complaint handling procedures mandate protecting personal
information when responding to non-regulatory agency complaints such as the Revdex.com
by only corresponding with the complainant. If you require copies of our company’s responses, you may
request direct from Mr. [redacted].
The company’s response to a complaint may not always be the desired response and the fact that the
complainant does not accept the company’s response should not deem a complaint as being
‘unresolved’, which could mean unanswered to potential customers that view the Revdex.com
Business Review for our company.
Middlesex Insurance Company is committed to promptly and fully resolving customer complaints.
Policies and procedures are in place emphasizing our responsibility to meet the legitimate expectations
of our customers in a timely fashion.
Thank you in advance for your consideration and we look forward to a favorable reply.

Unfortunately when we received the proof of home ownership and added the discount back on the policy, our policy system erroneously generated an additional premium due bill that was mailed to Mr. [redacted].  As of November 24, 2014, we confirmed verbally with Mr. [redacted] that the premium due bill was produced in error and that he could disregard.  There is no longer an outstanding balance due on the policy and Mr. [redacted] is satisfied with the outcome. Regards, [redacted] 
[redacted] 
[redacted] 
[redacted]  [redacted] 
[redacted]  [redacted]  
[redacted]  [redacted] 
[redacted]  [redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT: [redacted]INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of January 09, 2015, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these...

circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the insured. Upon review of the policy file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Missouri. Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them. Thank You[redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]INSURANCE COMPANY: Peak Property and Casualty Insurance CorporationThank you for your correspondence dated November 24, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Better Business...

Bureau. Under these circumstances, it is Peak Property and Casualty’s policy to communicate directly with theinsured. Please note that we also received a complaint via social media from Mr. [redacted] and are addressing his concerns directly with him. If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in North Carolina.Please be assured that Peak Property and Casualty takes all complaints seriously and is committed to resolving them.[redacted]Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted]COMPLAINANT: [redacted]INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of December 15, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these...

circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Vermont.Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.Thank you.[redacted]Consumer Affairs Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I will wait 4 days as stated to hear of their resolve.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not sure if this is where I am supposed to reply or if I am supposed to call or not.  I want to further my complaint.  The letter the claim manager wrote to you, the Revdex.com, had false information in it.  The claims manager wrote to you that I was asked to show my marriage license because I had signed the title to my car incorrectly.  That is not what happened at all.  I was asked to sign the title how my name appeared on the car title and I did.  When I bought the car, I was married and my last name was different than it is now.  When I filed this claim, I had been divorced for several months and my last name was back to my maiden name.  So, they asked me to show them my divorce papers.  It took them 3 days to get that situation handled.  If she is the claims manager, shouldn't she know this?  She is supposed to be in charge of the claims department, yet she has no idea what is going on with my claim and I called her several times and always got her answering machine.  The one time that I did get in touch with her, she forwarded me to the person I had been dealing with before her when, the reason I asked to speak to her was because he wasn't helping me.  She couldn't give me the information I needed and she is the manager of that department.  That is unacceptable.   Furthermore, this company, in its letter to you, the Revdex.com, wrote that they offered me an extra $20 a day due to lost time and that I accepted this.  They did not tell me I had options, I did not necessarily accept it because if  I had known that they were giving it to me because the Revdex.com had gotten involved, I would have asked for the $60 a day that I would have made at my job, that I had to miss out on for 2.5 weeks because  they were not running their business correctly.  There was a stretch of nearly 2 weeks, it was actually 13 days where I could not even get ahold of them to find out what I needed to do next.  In that time, I was missing work. They did send me payment today and I do not wish to have anything to do with them ever again.  Like I said in my initial complaint, they were rude, they did not call me back when I left messages, they were difficult to contact, they took 30 days to settle my claim and issue me payment, they hung up on my insurance agent when he called and they mocked me when I called them.  It was a nightmare and I hope that no one ever has to deal with this insurance company again.  I don't think they should be allowed to be in business.
Regards,
[redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we...

will only be corresponding with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company [redacted]
[redacted]  [redacted] 
[redacted]  [redacted]  
[redacted]  [redacted] 
[redacted]  [redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]INSURANCE COMPANY: Peak Property and Casualty Insurance CorporationThank you for your correspondence dated October 15, 2014, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Better Business...

Bureau. Under these circumstances, it is Peak Property and Casualty’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with Ms. [redacted] within the next four business days regarding her concerns.If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Wisconsin.Please be assured that Peak Property and Casualty takes all complaints seriously and is committed to resolving them.[redacted]Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted]COMPLAINANT: [redacted]INSURANCE COMPANY: Dairyland Insurance CompanyThank you for your correspondence of December 29, 2014, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it...

is Dairyland Insurance Company’s policy to communicate directly with theclaimant. Upon review of the claim file, we will correspond with Ms. [redacted] within the next four business days regarding her concerns.If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Maine.Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]INSURANCE COMPANY: Viking Insurance Company of WisconsinThank you for your correspondence dated October 22, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com....

Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in California.Please be assured that Viking takes all complaints seriously and is committed to resolving them.Sincerely,[redacted]Consumer Affairs Specialist

Thank you for your letter of March 03, 2015, regarding [redacted]. We regret that Mr.
[redacted] felt it necessary to contact the Revdex.com. Under these circumstances,
it is Middlesex Insurance Company’s policy to communicate directly with the claimant. Upon
review of the claim file,...

we will correspond with Mr. [redacted] within the next four business days
regarding his concerns. If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file
a complaint with the state insurance department, which is the regulatory agency governing
insurance companies doing business in Washington. Please be assured that Middlesex takes all complaints seriously and is committed to
resolving them.
[redacted]
Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: Richard [redacted] / A & R Enterprises of Abbotsford, LLCINSURANCE COMPANY: Sentry Insurance A Mutual CompanyThis will acknowledge receipt of your email dated December 10, 2014, regarding the above referenced file.Please be advised that [redacted] also filed a complaint with the Wisconsin Department of Insurance, which we will be responding to directly with Mr. [redacted] and the insurance department.Due to confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Sentry Insurance A Mutual Company and Mr. [redacted] however, he may provide to you upon request.It is our hope that the information provided is sufficient in resolving this matter with your Bureau however, should you have any additional questions, please contact me at [redacted].Thank you.Sincerely,[redacted]

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]INSURANCE COMPANY: Sentry Insurance a Mutual CompanyThank you for your correspondence of November 11, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com....

Under these circumstances, it is Sentry Insurance’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Arizona.Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.[redacted]Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted]
COMPLAINANT and/or INSURED: [redacted]
INSURANCE COMPANY: Dairyland County Mutual Insurance Company of Texas
Thank you for your letter of March 30, 2015 regarding [redacted]. We regret that [redacted] felt it necessary to contact the Revdex.com....

Under these circumstances,
it is Dairyland’s policy to communicate directly with the complainant. Upon review of the
claim file, we will correspond with Ms. [redacted] within the next four business days regarding
her concerns.
If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file
a complaint with the state insurance department, which is the regulatory agency governing
insurance companies doing business in Texas.
Please be assured that Dairyland takes all complaints seriously and is committed to resolving
them.
[redacted] Consumer Affairs Specialist

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted] / A & R Enterprises of Abbotsford, LLCINSURANCE COMPANY: Sentry Insurance a Mutual CompanyThank you for your correspondence of November 21, 2014, regarding [redacted] of A & R Enterprises of Abbotsford, LLC. We...

regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Sentry Insurance’s policy to communicate directly with the insured. Upon review of the policy file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Wisconsin.Please be assured that Sentry takes all complaints seriously and is committed to resolving them promptly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I call the customer service and try to resolve this issue but I still got nowhere. So that's why I filed a complaint with the Revdex.com because they're not doing good business first of all what you customer service should never lie to customers. Why am I obligated to stay with insurance company when I'm getting poor service. so all I want is to stop being contacted by dairyland and  close my account. And I don't want to pay a cancellation fee 
Regards,
[redacted]

Review: This company sent me a cancellation notice, so I canceled. Now they are trying to charge me for insurance, after I went to another insurance company. I went to their broker 6 times to try to get the paperwork right and they never got the forms correct, so Dairyland sent me a cancellation notice, saying due to my forms not being correct they could not insure me. I then told A-MAX insurance to just cancel it, the girl said ok. When I started the policy at A-MAX she said I could cancel anytime, but that I could not get any money back. I said ok. When I canceled I did not ask for money back and only got one month of insurance. I now have another insurance company and Dairyland is trying to collect back due insurance, I notified them several times to cancel and they did and still tried to collect a premium.Desired Settlement: I request that they cancel the policy and cancel the collection. All this time was their mistake and/or the brokers mistake. Not mine. I am not a professional insurance broker/agent and they failed to file the paperwork correctly.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted]We responded directly to complainant via email, October 23, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]

[redacted] Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Review: I chose this company as an insurer for a new motorcycle I bought. After just 8 days I found a better deal with more coverage for a significantly lower price. So I switched, and when I canceled my policy with this company they sent me a collection bill stating I owe them for the days I was covered and that this was also the "cancellation fee". None of this was stated in the terms and conditions or communicated to me in any form.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted].We responded directly to complainant via US mail on October 2, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Consumer

Response:

Review: Viking Insurance Company of Wisconsin's client hit my parked car causing it to be inoperable. I called to make a claim, they took my claim and that is the extent of their customer service. I had to reach out to my own adjuster after I was told I would receive a call after one business day. Justin then called me back on 2/19/2015 and informed me that it would be 2 weeks before they would do anything to my car, which was, of course, damaged by their client. He then told me I wouldn't be getting a rental car because they wouldn't issue any payment until they could make sure they wouldn't go over their maximum payout for the policy of their client. I then asked to speak to his manager. Justin then got his manager [redacted]. [redacted] got on the phone and informed me that my best option was to contact my insurance company to have them deal with all my repairs. I asked [redacted] "Are you speaking for Viking Insurance Company of Wisconsin when you say that you are not going to get my car repaired nor provide me with a rental car due to your client's actions?". He said that was correct. If I was going to get a rental car I needed to call my insurance company and get them to cover it. He also informed me that it would be in my best interest to call my insurance company to start the repair process. We are a family with children that now does not have a safe, reliable car to get them back and forth to school in, or my wife to and from work; we especially do not have a vehicle that is safe to drive in these snowy conditions. So Viking Insurance is making my family's everyday life hazardous and unsafe when this is all due to their own client's negligence and unsafe driving.

Business

Response:

YOUR FILE NUMBER: [redacted]