Sentry Insurance a Mutual Company

Review: On 12/14/15 I was involved in a accident that was the other drivers fault when the accident occurred the other drivers Insurance was Viking Insurance company and I was told by [redacted] Claims representative that all of my medical bills, prescriptions, pain and suffering, wages loss from being out of work would be paid by Viking insurance once claim was settled. After several visits to doctors and therapy due to injuries I spoke with [redacted]. via phone on 3/19/15 and stated that I wanted to settle claim and medical bills sent to him as he requested. I spoke with [redacted] a couple of times since 3/19/15 and he stated different excuses on why the claim has not processed and when I call him my calls are sent straight to voicemail I leave messages and no call back I call to speak to [redacted] supervisor [redacted] and left a voicemail to see if he could possibly help [redacted] or I to resolve issue and no call back from him. I just want what is owed to me and others for their services as promised needed due to a accident that I did not cause as soon as possible and it should not have taken this amount of time.Desired Settlement: Pay for All Medical Bills, medications, loss of work, Pain and suffering

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected][redacted]

Review: On Jan. 26, 2015 I was involved in an auto accident where Sentry Select Insurance was the insurance carrier of the liable party. I filed the claim the next morning and after talking with their insured, Sentry Insurance admitted total liability. It took them 3 days to get back in touch with me and put me in a rental car, my car was immobile at the body shop and they were made aware of this when I filed the claim. Another week went by before Sentry Insurance would answer their phone and let me know whether or not they had decided they were going to pay to fix my car or if they had decided it was totaled. They would not answer the phone when I called so I had to have the body shop call them to get that information. They told the body shop that my car was totaled and then they called me to tell me to put my signed car title and keys in the glove compartment and they would come and pick up the car. That was on 2/5/15. The insurance company came and got my totaled car, the signed title inside of it. The insurance company stopped payment on my car rental on 2/9/15 and I have still not received compensation and it is now 2/18/15. It has been 3 full weeks since I filed the claim. They are jerking me around and when I call, they do not answer. I had my insurance agent call them and he was hung up on by Nick Teachout, the adjuster handling the claim. I have not received payment, I have done everything I have been asked and have been overly helpful because I am trying to get the process moving along but it is very difficult to even get them to answer the phone. I need compensated so that I can get go buy a car and return to work.Desired Settlement: I want their business practices looked into. I found, after researching other insurance companies and checking with the Missouri Insurance Commission that it is not common practice to stop payment on a rental car when the compensation has not been issued. I also need compensated for my loss.

Business

Response:

YOUR FILE NUMBER: [redacted]COMPLAINANT and/or INSURED: [redacted]/

Review: I inquired about auto insurance through Dairlyland. While initially on the phone the policy sounded appropriate, when documentation surrounding the policy was sent to me to sign, I declined to sign it and received electronic confirmation that I declined to sign it. I have called the company multiple times, as well as emailed their representative at a linked company called Clearlink. I keep being told the policy is authorized and can't be canceled by either Dairyland or Clearlink- Clearlink says Dairyland must do it and Dairyland says Clearlink must. I was promised a response regarding this issue by this morning at the latest (after phone calls and emails for multiple days previously), and no one has made any attempt to contact me or provide a solution.

Dairyland says the policy was authorized by Clearlink, and that's how they're authorized to charge me.

Clearlink says that even though I declined the policy electronically, I could have signed a "wet" (paper) copy, which I did not. They said that because Dairyland has been charging my credit card, I must have consented to the policy, though Dairyland claims to be doing so because Clearlink authorized them.Desired Settlement: I would like confirmation that the policy has been cancelled. If at all possible, I would like the unauthorized charges refunded.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: I was involved in a motorcycle accident in which I was not at fault 23 JUN 13. I filed a claim with my insurance company (Dairyland Insurance) and this is when the run-around begins. The adjuster that I am working with has me jumping through hoops it seems. She never answers her phone, and when I leave a message, it is never returned. I have to go through a chain of other employees and ask for a supervisor before I can actually get her on the phone. Then my wife and I are told that they are going to pay off the lien holder so that when they receive the bike they can just go ahead and send us our check for the difference. Today is 26JUL13, so over a month later we find out that the motorcycle is still not paid off and now we have incurred additional interest charges. I called to talk to a supervisor about this because it seems unfair that they more or less take the money out of my pocket instead paying it off in a timely manner. The supervisor then blames our lien holder for delaying the process, which is not true. The delay is being caused because the adjuster did not fax the forms that she was supposed to when she was supposed to, and told us she was.

My wife and I are injured from the accident, and have tons of doctors appointments, and health concerns to worry about. I feel like the last thing we need is a business that we pay to protect us dragging us through more headaches and stress. We just want what we are owed in a timely manner, and that is all we ask. We also expect Dairyland Insurance to back-pay us for incurred interest that we have obtained due to their delays.Desired Settlement: Claim should be finalized promptly, and payment made to include back dated interest charges to date the claim was initially made.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURANCE COMPANY: Dairyland Insurance Company

Thank you for your correspondence of August 5, 2013, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with the insured. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.

If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Colorado.

Please be assured that Dairyland Insurance Company takes all complaints seriously and is committed to resolving them.

Thank you.

Consumer Relations Specialist

Review: I WAS INVOLVED IN A CAR ACCIDENT ABOUT A MONTH AGO. MY TRUCK WAS TAKEN TO THE SHOP IMMEDIATELY. I CALLED TO FILE A CLAIM THE DAY OF THE ACCIDENT AND DID NOT HEAR BACK FROM DAIRYLAND IN A TIMELY FASHION. MY INSURANCE (A+ CALIFORNIA CASUALTY) TOOK OVER AND IMMEDIATELY BEGAN WITH AMAZING CUSTOMER SERVICE AND GETTING ME INTO A RENTAL. BEING THAT A TRUCK IS ABSOLUTELY NEEDED FOR MY DAILY JOB FUNCTIONS (JOB SITES/DELIVERING PRODUCTS TO MY CUSTOMERS) I RENTED A "TRUCK FOR TRUCK". THE PERSON AT FAULT FOR THE ACCIDENT BELONGS TO DAIRLYAND. MY TRUCK WAS AWAITING AND ADJUSTER TO LOOK AT ADDITIONAL DAMAGE THAT THE BODY SHOP FOUND. WE WERE JUST NOTIFIED THAT OUR TRUCK WAS BEING TOTALLED AND I IMMEDIATELY WENT OUT TO PURCHASE A NEW VEHICLE AS IT IS ABSOLUTELY NEEDED FOR WORK. I RETURNED THE TRUCK TO THE RENTAL COMPANY AND WAS TOLD I HAD TO PAY OUT OF POCKET NEARLY $800.00 AND WOULD "POSSIBLY" BE REIMBURSED. MY TRUCK HAS BEEN PAID OFF FOR YEARS AND WOULD HAVE BEEN GOOD FOR ANOTHER 15 YEARS. THE DRIVER OF THE DAIRYLAND INSURANCE POLICY HOLDER WAS AT FAULT, MY TRUCK HAS BEEN TOTALLED AND I HAVE HAD TO PURCHASE A NEW CAR IN ADDITION TO THE RENTAL COMPANY REQUESTING THAT I PAY OUT OF POCKET FOR ALMOST 800 DOLLARS FOR THE RENTAL AND THEN SEEK REIMBURSEMENT. I HAVE BEEN IN CONTACT WITH DAIRYLAND AT LEAST 6 TIMES AND HAVE JUST BEEN GIVEN THE RUN AROUND. A CLAIMS MANAGER THAT I SPOKE TO WAS NOT COMPASSIONATE AT ALL TO MY SITUATION AND SIMPLY STATED THEY HAVE TO WAIT FOR MY INSURANCE TO SEND THEM THE REQUEST FOR PAYMENT FOR EVERYTHING AS A TOTAL. MY INSURANCE COMPANY HAS BEEN DOING THEIR JOB TO MAKE SURE THAT WERE TAKEN CARE OF AND NOW DAIRYLAND IS SAYING THEY MAY ONLY PAY 7-10 DAYS OF RENTAL - THE FACT THAT IT HAS TAKEN ABOUT A MONTH IS OUT OF MY CONTROL. I AM EXTREMELY DISAPPOINTED IN THE CUSTOMER SERVICE OF DAIRYLAND. I HAVE CALLED 7 TIMES ONLY TO EXPLAIN MY SITUATION TO SEVERAL DIFFERENT PEOPLE ONLY TO BE TRANSFERRED (BLIND TRANSFERED) TO DIFFERENT DEPARTMENTS WHERE I NEED TO EXPLAIN MYSELF ALL OVER AGAIN. I HAVE LEFT VOICEMAILS AND HAVE YET TO HEAR BACK. THE PAYMENT TO THE RENTAL COMPANY NEEDS TO BE PAID TODAY AND NO ONE IS HELPING US FROM DAIRYLAND TO GET THIS TAKEN CARE OF. I DO NOT FEEL AS THOUGH I SHOULD BE THE ONE TO PAY OUT OF POCKET AND THEN SEEK REIMBURSEMENT THAT WILL TAKE PLACE IN A WEEK OR TWO, THIS IS RIDICULOUS I AM THE VICTIM OF THE NEGLIGENCE OF THEIR POLICY HOLDER AND YET I AM THE ONE WHO HAS BEEN INCONVENIENCED AND AM NOW IN DEBT WITH A NEW TRUCK WHEN MY TRUCK WAS PERFECTLY FINE. ABSOLUTELY DISGUSTED AT THE RESPONSE I AM RECEIVING FROM DAIRLYLAND OR LACK THEREOF.Desired Settlement: I WANT DAIRYLAND TO CONTACT ENTERPRISE TO PAY FOR THE RENTAL OUT OF POCKET FEES OF ALMOST $800.00 THAT THEY ARE SEEKING FROM ME. THIS IS NOT FAIR. I WAS THE VICTIM IN THE CAR ACCIDENT AND SEE NO REASON WHY I SHOULD GET THE SHORT END OF THE STICK IN ALL OF THIS. MY INSURANCE COMPANY HAS BEEN TAKING CARE OF EVERYTHING IN A TIMELY MANNER AND HAS PROVIDED ME WITH THE BEST CUSTOMER EXPERIENCE WHY CAN'T DAIRYLAND WHO HAS ACCEPTED RESPONSIBILITY FOR THE ACCIDENT JUST PAY FOR THE RENTAL INSTEAD OF ME HAVING TO PAY OUT OF POCKET.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail on March 25, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Review: Sentry has chosen to discontinue my payback auto policy (20+ year customer) through no fault of mine. Sentry has issued the final payback check for 2013 and will not be issuing any of the 4 remaining payback checks. Essentially, it is unfair that Sentry gets to walk away from providing me a service and keep the money I've paid over the last 5 years. I did not cancel the program and I would have continued paying in and collecting payback. Sentry should not be allowed to keep the payback for the remaining 4 years since they discontinued providing this service.Desired Settlement: The desired outcome is for Sentry to issue payback checks for the remaining 4 years, which totals about $2,900.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Had an insurance policy that was paid in full from 05/01/2015 thru 05/01/2016 for one vehicle. I purchased a new vehicle in which I tried to add to my existing policy. I added my new vehicle to my policy for 24 hours and was advised by another representative in the company to cancel my policy with sentry and get a different policy for both vehicles for full coverage. I canceled my policy on 07/29/15. I called on 07/30/15 to see what my refund was on canceling my policy and have been told I do not get a refund. I have paid my policy in full until 05/01/16 on my existing policy and was advised by their company to change my policy to another insurance provider, in which I did and no they are telling me that I will not be getting a refund of my $360.00 policy for one year, in which I kept the policy on my vehicle from 05/01/15-07/29/15. I need to get the refund on my policy.Desired Settlement: A refund for my unused policy.

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail today, August 6, 2015, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Review: I was rear ended by an individual covered by Sentra Insurance on 08/09/14. They have accepted liability in the matter and nearly a month after the accident, they have not followed up inquiries made regarding providing me with a rental car while my car is being repaired and I have been forced to pay out of pocket for transportation. The accident also immediately cost me half of my weekly income as I use my car for rides sharing, so their delay has cost me additional income along with the out of pocket costs for a rental. Without speaking to me or the auto body shop repairing my car, they attempted to send a payment for damages based entirely on a visual inspection (just walking a circle around the car) and the estimate from that action.

Judging from their actions so far this matter will possibly end with a lawsuit and their insured individual as their delays and the ignored inquires costs me several weeks of pay and out of pocket costs.Desired Settlement: I would like them to return my calls and handle this matter in a professional manner as they have all of the information they need to pay for repairs, lost wages and reimbursement for rental costs, in a matter they have claimed liability for and that liability is also supported by a police report.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On May 24, 2013 I purchased a motorcycle insurance policy with Dairyland Insurance, and have had zero claims against this policy. Dairyland Insurance debited my account for $31.76 on March 23, 2014. I canceled the policy three days later on March 26, 2014 because I found a cheaper rate. Dairyland Insurance sent no refund for the payment that was made 3 days earlier, and instead I received a bill for over $35. I called the company to inquire why they had sent me a bill, and they said they applied a "Winter Discount" to the policy and it must be paid because the policy was canceled before the 1 year mark.Desired Settlement: I do not believe I should be receiving a bill from Dairyland Insurance for a cancelation fee when they have my monthly payment on March 23, 2014 and the policy was cancelled 3 days later. I feel as though Dairyland Insurance owes me a refund for the unused portion of that payment. Again, I had zero claims with this company and paid my bill on-time every month.

Business

Response:

Please note, we acknowledged receipt of your April 15, 2014 request (attached) advising you that we had concurrently received a complaint involving the same issues from our insured via the Illinois Insurance Department and that we would be responding to him under the direction of the Insurance Department.

Review: I had a policy with Dairyland auto for 6 months. at the end of the six months I moved to new location. two months later I realized I had overdraft and on my statement I realize I had said I was still being billed for my insurance. I called Dairyland auto to inform them that I did not want my contract renewed for another 6 months and they told me that if I filed a piece of paper to them saying that I wanted to cancel they would refund me that month money.I called three days later to be told that I'd only be refunded $6.00 so I asked her to send it to executives to be reviewed she told me the claim was denied well a few days before that I was told it would be approvedI don't even own a vehicle anymore and would simply just like the money returned for the month that I did not want the insurance and was not using it in fact I have records at the car is blowing up in the shop for over 6 monthsDesired Settlement: I would like a refund for the second month that I was billed outside of my originalcontract

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: The requested that the company cancel my policy on the term date of 2/28. It was canceled on the 19th. I was never informed. I only noticed after logging in. I have screenshots of this off their site. I sent numerous emails. The responses simply said you policy has been cancelled as requested. When I finally called, as I started a new policy with Progressive Insurance. I went around in circled with the rep who stated that a check was mailed to me for $43. Then put me on hold and said, I actually owe $43. Then offered to waive this expense. She could not explain how I could owe them money. In short, no one at this company knows what they are doing. They don't understand customer service or communication. They ignore your emails and respond with statements showing this fact. I want a refund of approximately 8 days off my last paid in full contract. This is based purely on principle at this point. I have the email correspondence if you would like to see this in detail. Or you can call me at [redacted].Desired Settlement: $12

Business

Response:

YOUR FILE NUMBER: [redacted] COMPLAINANT: [redacted] INSURANCE COMPANY: Dairyland Insurance Company

Thank you for your correspondence of February 27, 2015, regarding [redacted] We

regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under

these circumstances, it is Dairyland Insurance Company’s policy to communicate directly with

the insured. Upon review of the policy file, we will correspond with Mr. [redacted] within the

next four business days regarding his concerns.

If Mr. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to

file a complaint with the state insurance department, which is the regulatory agency

governing insurance companies doing business in Texas.

Please be assured that Dairyland Insurance Company takes all complaints seriously and is

committed to resolving them.

Thank you. [redacted] Consumer Affairs Specialist

Review: On May 31st I was involved in an accident in which [redacted], an insured of Sentry Insurance Dairyland Insurance Company, hit my car while it was traveling on Morrison Rd. I called Sentry Dairyland Insurance to report the accident and file a claim. The following business day, I got a call from a Sentry Dairyland claims adjuster agent, her name is [redacted] Ms. [redacted] told me that they were still not able to contact [redacted] and that the phone number they had on file for him was disconnected. Ms. [redacted] said that they needed to contact him in order to get his side of the story about the accident and that they were going to try to contact the insurance agent to get a correct phone number for their insured. About a week passed and I called Ms. [redacted] to get a status update on the claim but she did not answer so I left a voice message and a couple days later from not hearing back from her, I called again and left another voice message. Another week and some days passed by and still no call back. I decided to go to my agent and tell him about the situation. I had previously spoke to [redacted] because we had exchanged numbers the day of the accident, so I had the correct contact phone number for him. To my surprise, my insurance agent found out that Ms. [redacted] was no longer taking care of that claim and that there was a new claims adjuster assigned named [redacted]. My insurance agent left him a voice message as well trying to find out what the status was on the claim and even gave the correct contact phone number for [redacted], their insured, so that hopefully [redacted] would be able to contact him and get a statement. A week passed by and I called [redacted] and left a voice message as well, again, asking to know about the status of the claim. Another week passed by and I called again, and still no response back. This is not acceptable at all, I have not heard from anyone at Sentry Dairyland Insurance for about a month or so in regards to the claim and I have left numerous voice messages to two different adjusters from this company as well as the manager. This type of customer service is by far the worse I have ever experienced through an auto insurance company. The lack of communication from this insurance company regarding my claim has left me wondering what kind of service is this? It is very unacceptableDesired Settlement: I need to know what the status of the claim is because Sentry Insurance Dairyland Insurance's insured, [redacted], is liable at all costs for hitting my car. My car has been damaged for about two months and I want my car fixed, this insurance company needs to take responsibility of it.

Business

Response:

YOUR FILE NUMBER: [redacted]

COMPLAINANT and/or INSURED: [redacted]

INSURANCE COMPANY: Viking Insurance Company of Wisconsin

Thank you for your correspondence dated July 25,, 2013, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of

the claim file, we will correspond with Ms. [redacted] within the next four business days regarding her concerns. If Ms. [redacted] prefers to seek the assistance of a third party, the appropriate channel is to file a complaint with the state insurance department, which is the regulatory agency governing insurance companies doing business in Colorado. Please be assured that Viking takes all complaints seriously and is committed to resolving them.

Consumer Relations Specialist

They are the insurance provider for the driver of a car that Rear Ended the car in back of me and working with them and especially their Claims Agent, [redacted]she is with their subsidiary, Viking Insurance, located in Irvine, CA.
Very hostile and aggressive, as if I were the guilty party.
I was forced to complain to one of her supervisors, [redacted] for assistance.

Review: I had Insurance on the car for five days and they charge me $250 for that I gave them $360 and all they gave me back was $100 from it

I got insurance on the new car ,well new to me car anyways I got it from a dealership the salesman lied on how much I made and how long I worked at my job just to get the sale and so they came and took my car away well too save money I canceled my insurance right away. my insurance agent told me it would be a small fee to cancel it , that was all it was going to be and I would get my money quickly well 10 days later and still no money so I finally called them and they say they'll mail me a check out in 24 to 48 then they tell me it's only going to be like 102 were $103 when I gave them $360 only five days ago and I told him what was the reason they said well because that's what it cost to cancel it in all the insurance fee and I told him I only had it for five days how would you charge me $250 for five days and they told me too bad I got my insurance through daryland auto and its Viking insurance the policy # [redacted] I got the insurance on 1/10/2016 and canceled on 1/14/2016 it got terminated on 1/15/2016 and I got a letter that said in it that it was printed on 1/18/2016Desired Settlement: I want my 152.00 back and I think I should also get the $80 that the right answer insurance agency took for me as well I have three different people who took money from me when alls I wanted was insurance from one company

Business

Response:

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail today, March 24, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Review: I called insurance company and asked how to cancel policy they told me send letter to po box 1080 Freeport Illinois 61032 and I did just that I did this and they still continued to debit account till march 2014. I had cancelled in

November 2013 please help me get this money back I had to pay my ex husband this money back since they took it out of his account when he only made a one payment the prior year. This is not right what they did and I am s single mom of three who does not have money to throw away. my policy number was [redacted] it was for my 1994 HOnda Accord LX. Thank youDesired Settlement: I want all the monies refunded that they took out of my ex husbands account that he didn't authorize nor I.

Business

Response:

Thank you for your correspondence dated July 24, 2014, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances,

Review: Dear Sir/Madam,

I was rear-ended by Sentry’s insured driver on 9/17/2015. My insurance company Esurance contacted Sentry Insurance (NAIC #[redacted]) and the claims handler at Sentry, Mrs [redacted]. My insurance (Esurannce) confirmed that Sentry’s handler have accepted fault for this loss and will be handling the damages to my vehicle. Claim #[redacted] has been opened at Sentry.

I sent picture of my car and the driver at fault’s car to Sentry’s handler on 09/18/2015 (Mrs [redacted]).

I was then referred to Mrs [redacted] (m[redacted] phone # [redacted] ext 4101), to whom I send several emails which were never answered. Finally, I called Mrs [redacted], on 10/1/2015 12:41PM. Mrs [redacted] told me that claim #[redacted] has been closed and that I have to call Mrs [redacted].

On 10/6/2015, Sentry’s adjuster estimated my car and concluded that it was a total loss but couldn’t give me any answer as “an investigation was still pending” in contradiction with what Sentry confirmed to my insurer (Esurance) on 09/18/2015.

I asked Sentry Insurance claim handler to provide me with a car rental insured until the issue is settled, as well as the procedure to follow concerning my damaged car: where should I drop my car, where can I get the rental car, etc… I asked these answers in written. There were no answer provided by Sentry.

I didn’t receive any answer. It looks like everything is in limbo and that my liability seems to be at risk.

There for I ask Sentry Insurance to provide a prompt answer by writing.

SincerelyDesired Settlement: Dear Sir/Madam,

I am asking Sentry Insurance:

- To provide an official contact, not somebody who just refer me to somebody else, who closes the claim few days later referring me back to the first person.

I ask Sentry Insurance to be consistent:

- My insurance company (Esurance) emailed me that Sentry Insurance’s handler is Mrs [redacted], today she referred me to Mr Holmes who is Sentry’s adjuster who spend most of his time driving.

- Earlier, Mrs [redacted] referred me to Mrs [redacted] on 0/22/2015: who is next?

- Sentry’s Insurance status in writing of claim #[redacted]

- As Mr [redacted] Sentry’s adjuster let me know verbally that my car is a total loss, and Sentry accepted , then Sentry should pay me a rental car (including insurance) until claim #[redacted] is settled.

- I am driving a car that is “valued” by Mr Holmes as “totaled”. Is is totaled and in this case who is liable in the cas of an other collision.

- Mr Holmes took the value measured on the odometer on 10/6/2015 I am still driving the car as Sentry Insurance didn’t provide an alternative solution, Sentry should not charge me any additional miles added to this car.

Sincerely

Business

Response:

We responded directly to complainant via US Postal Mail, October 19, 2015, addressing all concerns. The complainant has also filed a formal complaint with the California Insurance Department, which we again responded to the complainant and insurance department on October 26, 2015. We continue to monitor towards a positive resolution for complainant.Our company’scomplaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant and insurance department.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and the processing of my claim is pending. I received and returned required forms. It also appears that Sentry Insurance is putting their best effort to minimize the loss of usage of my vehicle subsequent to the damage caused by their insured driver, thus complying to California public policy.

Regards,

Review: My daughter was hit broadside from a vehicle covered by dairyland(sentry) insurance. The person driving the vehicle was unlicensed but had permission to use the vehicle. 9000 dollars of damage with possibly light neck injuries to my daughter from the impact of the accident. Sentry now says it will continue to investigate but most likely will not cover the accident because driver was not supposed to drive. This is not right, the girlfriend who has coverage, knew her boyfriend was driving, he was dropping his daughter off at work, all this is backed by the police report. No help at all from the dairyland, sentry insurance, they say that they can do nothing. WHYDesired Settlement: Full and complete repair with car rental while repairs are completed. Also injury payment for neck and emotional stress of this accident has caused.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: On Sept 8th I was rear-ended by a Dairyland Auto customer. Since that time I have contacted the Company at least 22 times concerning my claim. #[redacted] I have been told so many different stories so many times. Yes they have all they need. Then no they don't. Need itemized bill and pictures. Got that. Check in clearing. DON'T have that, waiting for itemized bill no check. Check is on way. Still waiting for final approval. Today they did it again, said I would contact you they said go ahead. [redacted] is supposed to be claims adjuster but refuses to return calls. FRUSTRATED! Please helpDesired Settlement: Settle and send the [redacted] check so I can fix the car! Please. Thank you.

Business

Response:

YOUR FILE NUMBER: [redacted]

Review: Insurance claim denied.

companies insured rear ended my Honda accord.

Claim # [redacted]

received letter stating that their insured was not at fault based on phantom car that pushed him into mine.

Refused to give me any details...stated closed the claim. we are done.

[redacted] was the claims representative.

On 1-14-2014 I received a letter from adjuster [redacted] advising me to get vehicle repaired based on his estimate.

The following week I received a letter from [redacted] stating claim had been denied.Desired Settlement: Independent estimate for repairs was $565

Their company adjuster amount was $485

Business

Response:

Thank you for your correspondence dated February 6, 2014, regarding [redacted]. We regret that Mr. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Mr. [redacted] within the next four business days regarding his concerns.

Review: I was in a accident on January 29, 2014 where I was hit while stopped getting ready to turn onto my road to go home. There was 3 cars involved and I was the first car hit. Me and the car behind me were stopped when the 3rd car tried to pass between us and the guard rail and the car behind me was going to pass me also (I guess he thought if he passed me then the 3rd car would slam into me and not him) and at that time the 3rd car slammed into the second car which slammed into me pushing me into the other lane (Thank God no cars were coming or I would have hit them head on). The 2nd car drove off leaving the scene of the accident and me and the 3rd car (which was sited for the accident given a ticket and is insured by Sentry Insurance) pulled off to the side of the road and waited for the State Trooper to arrive. After finishing up with the trooper I went back to work because my car is still driveable and I was on lunch which I took a hour longer then I was supposed to. As soon as I got back to work I called Progressive, which is my insurance company, and reported the accident so I could start the process to get my car fixed. I didn't get a call from Sentry until Thursday and the person who hit me hadn't even contacted them yet. So once again I had to tell them what had happened and the visible damages that were done to my car. Sentry then gave my claim to a different person named Ben Blanchard and he said that their claims adjuster would be in contact with me (which they never called) but I asked them if I could take my car to a local Collision Repair Center to get a estimate. They said yes that I could take it to the repair center and that they would call them after I got the estimate. I told Sentry that I would take my car over on Monday 3rd of February but we were on a level 2 and I wasn't able to get my car out to even go to work so I called and left Ben a message stating that I was unable to take my car over on the 3rd but I would take it over on Tuesday 4th or no later then Wednesday 5th depending on the weather and if I was able to get out and that I would call them and let them know. I took the car to Monroe's Frame and Collision on the 4th and contacted them as promised to let them know that they could contact them about the damages and so that when their adjuster would come and look at my car they could compare estimates and go from there. On the 5th Ben called me and asked me to contact Monroe's and have them send the pictures and estimate to Sentry. He wouldn't call them and I don't understand why because it's not my job to do that but I just want my car fixed so I did it the next day because Monroe's was closed when he called me. So I called Monroe's on the 6th and they sent all the information to Sentry. I called Ben on the 7th and he said that they just got the estimate and were looking over it to compare. I don't know how they are going to compare because the claim adjuster from Sentry hasn't even seen my car yet!!!! Finally Ben said that they had come to a agreement with Monroe's to fix my car and that I HAVE TO MAKE SURE THAT MY PARTS ARE IN BEFORE I DROP MY CAR OFF AND I HAVE TO MAKE SURE THAT ONCE I DROP IT OFF THAT EVERYTHING GOES ON SCHEDULE.......IF THERE IS A DELAY IN REPAIRS I HAVE TO CALL SENTRY AND LET THEM KNOW WHY, HOW LONG ITS GOING TO TAKE, AND THE NEW ESTIMATED FINISH DATE.......CORRECT ME IF I AM WRONG BUT ISN'T THAT THE JOB OF THE INSURANCE COMPANY!!!!!!! I feel like I am having to do their job because they don't want to do it themselves. Well I got a copy of the estimate from Sentry and it has on it that they are approving for re-manufactured parts to be put on my car. I looked up the "definition" of a re-manufactured parts and they are and I quote "re-manufactured refers to a part that, for all practicable purposes, has been completely remanufactured to the standards of a new part"...According to CNN.com. I have no problem with aftermarket parts instead of manufacture's parts but I DO NOT want remanufactured parts on my car. My car is a 09 Honda and I still have a loan on it with between $9-10,000 on it. I have yet to see the claims adjuster and I can't get my rental until the day I drop off my car and I have to notify Sentry as soon as the shop has the parts which is going to leave me stranded with no rental for probably about half the day and I have to be at work that day so I am going to have additional loss of wages because of this accident. I don't feel like they are wanting to do the right thing and fix my car. Monroe's estimate was $3442.00 and Sentry said they was only going to pay $3079.00........Really???? Just fix my car and get me a rental!!!!! I think I would have been better of if I would have told the guy to drive away and let Progressive fix my car. Just about ready to tell Progressive to fix my car and then go after Sentry because this is ridiculous!!! It has been 11 days and I feel like I am on my own but I really don't want to have to involve a lawyer to get my car fixed back to the way it was but I will if I have to!Desired Settlement: Fix my car to the estimate of Monroe's and get my rental so that I don't have to suffer more loss of wages because of their insured and their poor customer service. Don't want to involve a lawyer but I am not going to let them do a half job when I wasn't at fault!

Business

Response:

Thank you for your correspondence dated February 10, 2014, regarding [redacted]. We regret that Ms. [redacted] felt it necessary to contact the Revdex.com. Under these circumstances, it is Viking’s policy to communicate directly with the claimant. Upon review of the claim file, we will correspond with Ms. [redacted] within the next four business days regarding her concerns.