Servedfresh

I order a sweatshirt from them for as a Christmas gift on Nov 24. I was waiting and waiting. Reached out multiple times, no response, thought they were fraudulent, they finally sent it but I got it 2 days after Christmas, at this point I already got them another gift. I reached back out, that day to make a return since I found another gift. I still haven’t got any type of response. I’ve sent 6 or more emails and DM’s and still nothing. I try to support black businesses as much as possible but this makes no sense and I feel disrespected at this time.

I have ordered from this company before a few times, no problems. They had a sale on the GOAT sweatshirt, and I had to have it. Placed the order in December, tracking number assigned, item NEVER moved. Called numerous times, no answer. In fact, I got this weird sound on the line as if there was a connection problem with the line. I sent multiple DMs, no response, sent emails, then nada. I finally had to charge them back on my credit card. I've been waiting for that Tupac memorial shirt to come back in stock, they have it now, but, as bad as I want it, I WILL NOT order it. I hate to post bad reviews, but no choice was left. I'm grateful I received the items that I did receive, so I'll just chalk it up to a lesson learned. Someone else here on this platform said they hide their reviews on IG, must be true, because I've never seen any of the ones I posted.

I have ordered from Served Fresh before and always received my items, but December 2021 turned out differently. I kept checking my tracking number with the USPS and kept getting the repeated message about a label has been made awaiting item. 12/16/21. I finally got a gentleman on the phone from ServedFresh and explained the matter, he looked my order up and saw the dilemma and said he would expedite my order and send me a gift card. He saw what was going on with order and said insurance will cover it. I received the gift card of $25 but no expedited order as of yet. And they still have my money. I guess I got lucky and talked to someone but what did it do...I have lost faith in this company...and I am one of those people that others listen to...so if I say don't order from them...they will not. Sad!

I initially placed my order 40523 on December 9, 2021. I received a email saying some items in my order had shipped but it did not tell me which items. When I clicked on the tracking number it said that only a shipping label had been created and they were still waiting on the items. On December 21st 2021 it showed the same thing so I DM’d the company. I got no response. On January 5, 2022 the tracking number said the same thing so I emailed their customer service for an update. I got no response. I checked my spam folder and everything. Nothing. On January 7th I emailed again asking for a refund, again I got no response. I DM’d the company again on January 8th I got no response. So far I have DM’d their IG page on December 21st, and January 7, 2022 and I emailed their customer service email on December 23rd, December 26th, January 5, 2022 and January 7, 2022. I have not received a single item. The partial shipment status is bogus because nothing was shipped. Adverse weather conditions did not occur nor was COVID responsible as by their shipping policy if it had I would have been notified via email and I have received no response from them though multiple attempts have been made. They also hide your comments on their IG page so you can’t see just how many people are on their complaining about their missing shipments. Others have suggested the company only responds if you report them here and on the better business bureau page and their is even a twitter page dedicated to suing them. At this point I just want my money back and not in check form either.

Its been about 3 weeks since I ordered with no update to shipping in their system. They post on IG frequently, but havent responded to my emails or dm about my order. I sent an email to refund my money today, but I dont expect to hear back from them about that either. I will be calling my credit card to reverse the charges.

My name is Deuce on IG. If they see this and want to follow up.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello, Customer's order returned in our system for having a High Risk of FraudThus, order took far longer than expected to authenticate in our systemWe have attached two screenshots to illustrate what reflected in our system for customer transactionThis is an automated process generated by our customer fraud detection service Upon approval, ONE of customer's items was shipped and delivered as the second was on back order due to the extended timeframe of order approvalCustomer was emailed the [redacted] Tracking Information consequently we were surprised by this complaintScreenshot of delivery confirmation for first shipment is attached We have communicated with customer by phone and are currently awaiting how to proceed Kind regards, ServedFresh™

Hello, Second attempt was made to re-ship customer's package but delivery attempt was unsuccessfulAs a courtesy we have refunded customer in full for transactionSee attached screenshot for confirmationKind regards, ServedFresh™

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, In regards to what the company has stated, Never have I heard of a customer who is calling with concerns, not allowed to ask a multiple of questions regarding something they PAID for, that's a part of the company's customer service departments job and what they have stated in their automatic email reply, to suggest that a customer is bombarding that depart after getting NO REPLY after several unsuccessful attempts is absurdIn the beginning I had no issue with the company and with receiving messages it was only later when I didn't receive promised product and shipment confirmation of my outstanding did I begin to have trouble and issues with the company and below par customer serviceNever have I once threatened or insulted anyone at said company I informed them that if the situation were not to be rectified I would have to inform my bank of said charges, dispute them, and file a compliant which they, upon empty promises, took as a threat due to their neglect of properly handling the situation as you can see in the emails I will have includedI was given the runaround by this company, so after telling them that I have had enough on their Instagram page and that I would be fling a compliant if my order was not shipped as they continuously promised, they told me via their social media (Instagram) FINALLY yesterday to direct message them my order number, because as I told them after they told me to call again and again, that no one was answering my calls or voicemail's, so I did and expressed again the situation and my grievances I was then told by them in these messages that I would receive a FULL REFUND to rectify the situation and even in these messages I showed respect and was KIND and wished them well but had no intention in any future purchases from their companyNOW, as to why you will not be seeing nor receiving those messages is because the company has since then deleted them once they saw I filed a complaint and is now retracting what they said and what I was PROMISED to receiveIn the emails and screenshots I will be sending you will be able to see that I NEVER threatened, nor bombarded, or insulted them I just wanted answers and my product I PAID for, the issue was not the one time that finally did show up it was the promises of when I would be receive my outstanding item along with the confirmation number, the treatment I received afterward, and now the retraction of the FULL REFUND I was told I would be receiving in 2-days from yesterday

I purchased clothing from Served Fresh on multiple occasions and they have been professional, communicative and reliableThe clothing is quality materialEvery piece that I received was as described on their websiteIf I had any questions or needed to change anything, the staff responded to my questionsI respect this businessI have recommended and personally promoted them on my social media account wearing the items that I purchasedI received no free clothing or payment for my social media mentionI will purchase againThey find new ways to excite their customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to their website ServedFresh partially shipped my merchandise as of today (November ***)For clarification My completed order has not been fulfilledI am requesting for my complete order be shipped to meI have attempted to contact ServedFresh on multiple occasions and they have failed to respond in any formI understand unexpected delays but I do not accept lack of communication explaining so I have attached a screenshot of the email containing the tracking number sent today, November ***It also states that SOME ITEMS WERE SHIPPEDNot the complete order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:They are full of it, they finally decided to reach out AFTER my social media posts and complaint to Revdex.comHowever, they have offered to reimburse me with a check that should arrive, according to their "supervisor" within 3-business daysI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Good Afternoon, Like I said in my emails and my initial complaint, all you guys do is lieMy package was never sent until today, that is why my tracking info all of sudden existsYou sent my tracking information to me on the 8th of June but when I would go to track my package, no information existedAll it said on the [redacted] website was shipping information was sent to ***, which means you printed the shipping label so that it would generate my auto response shipping emailOn Jun **, I asked for a refund since I never received the shirts you said were sent on [redacted] June, response attachedOn June [redacted] I received a response telling me you were investigating the missing items, I again asked to cancel my order and issue a refundOn June [redacted] I received a response telling me my order was cancelled and should receive my refund within hrsStill no package, no refundSo, today not only have I not received my refund, order been cancelled, or received my products but now my items are on the way??? I will wait until Monday and see if this actually happens being that I started this entire nightmare Apr **, All email correspondence attached [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint is not having my questions answeredThere is no reason why it should have taken this long for something I paid for in June and you give me a gift card for what? If I have to go through this all over again and pay shipping the $gift card means nothingYou conduct business very poorly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good afternoon, Customer placed an order for two itemsCustomer then opted to change their selection which required a different shipment timeframeThis information was conveyed to the customer by phone, email and via Social MediaWe have opted to cancel customer's order and provide a full refund to avoid further confusionand frustrationAttached is a screenshot of customer's refund confirmation which has also been emailed to customerKind regards, ServedFresh™

Hello, We are completely bewildered by this claim as customer's order was cancelled and refundedCustomer was also notified by emailSee attached screenshotsIt is imperative for our valued customer to review shipment scheduled prior to orderingDifficulties comprehending clear and concise information is detrimental to our order fulfillmentpoliciesKind regards,ServedFresh™

I have shopped with this business since it has opened! The quality of the shirts are amazing, customer service is awesome, & they always do any and every thing they can to make sure I am a continuously satisfied customerLove ServedFresh!

Hello, Customer was refunded March [redacted] at 5:PM due to their Unconfirmed Seller Eligibility status with [redacted] Customer was sent email confirming this information We have attached a screenshot of this refunded transaction that was placed PRIOR to this claim Consequently, we are bewildered why this unnecessary complaint was filed in an attempt to discredit the integrity of ServedFresh™Kind regards, ServedFresh™

Hello, We have reviewed the information provided by [redacted] and find his Revdex.com claim inaccurate and unwarranted [redacted] received two out of three items he purchased during the holidays with no issuesAt that time he was also informed that the third item was on back-order due to the complexity in production and extremely high demand for that itemHe expressed no concerns.He contacted us in regards to his back order item and we expressed the status did not changeAt no time did he express concerns and was satisfied with the extended delayAdditionally, we had no knowledge of a package returned to us for exchange by [redacted] We are located directly across the street from our local Postal Courier who delivers mail daily and received no parcel from [redacted] sWe received no [redacted] or [redacted] package from [redacted] eitherUltimately, we cannot be held responsible for the actions of any ATTEMPT at delivery to usAdditionally, our Terms & Conditions clearly state exchanges must be returned within days as all items are custom and exclusive We recommend [redacted] give us a call to resolve this issue as we haven attempted to contact him numerous times by phone but reached his voicemailKind regards, ServedFresh™

I placed a order last year around October Half of my order came and was told that the other sweat shirt would ship later because of back orderI have reached out to served fresh via email as stated to do on website as well as trying to call still no response from served freshBut I tell you one thing, they didn't hesitate to take my money out my account! Poor customers service and as I can see this has happened many of times before! If anyone read this, I urge you to shop with another businessIf you do you are putting yourself at risk for losing your money, no return phone call or email on the matter and no product! Served Fresh is garbage!