Servedfresh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryPlease be advised that they emailed me advising that I can come in to collect the payment and they will send me a confirmation email on Monday (yesterday)Please note, I did not receive an email nor did they answer my (2) emails to themMailing me a check is new to me and I would like to know when it was mailed out as I should receive it the next day since I live minutes from their store.
Sincerely,
*** ***

Hello,
Customer's transaction returned in our system as having a Medium Risk of FraudCustomer's billing address did not match credit card nor did customer's zip codeSee attached screenshots for documentation of customer's risk statusWe are strongly advised by our
Loss Prevention Department not to ship any productsthat do not meet this criteriaCustomer was notified by email their fraudulent transaction was cancelled and they were refunded in fullAs a business that prides ourselves on protecting our valued customers and ourselves from heightened credit card
we are unable to fulfill this orderKind regards,
ServedFresh™

Hello,
We are unclear why we are still receiving complaints/correspondence from this customerAttached screenshots clearly illustrate refund was already processed due to Medium Fraud Risk Level status
of customer transactionKind regards,
ServedFresh™

Hello,
We've attempted to contact customer by phone to resolve this situation but was unsuccessfulCustomer was notified about the extended delay due to complex production process and to our knowledge,
"line-height: 1em;">did not express any displeasureIn any event, customer needs to call us to process refund at number provided on website (###-###-####)We are eagerly waiting to assist herKind regards,
ServedFresh™

Hello,
Based on our records this item was shipped and deliveredWe have attached the *** Priority Mail delivery confirmation for referenceThanks,
ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ServedFresh has never sent me any items! When I spoke with their rep Elijah, he stated that it seems my items were shippedThat is impossible because in an email that they sent, they wrote "when your items are shipped, we will send you a tracking number"(I have attached the email as documented evidence)
I NEVER RECEIVED AN EMAIL:
Giving me my tracking number
I also never received an email telling me which carrier would be delivering my products
***
The link above is the federal trade commissions rules on being billed for merchandise you never recievedServedFresh has violated some of these rules, especially since I have not received a refund within seven daysAlso, since Served Fresh CLAIMS that there were failed attempts to make payments on December ** 2015, they should have notified me to verify that I was making this purchaseThey did not!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
While we appreciate feedback from this long-standing customer, we find the commentary completely absurdCustomer has ordered multiple items from ServedFresh™ on four separate occasionsEach and every time customer received ALL merchandiseOrder referenced by
complaint had ONE back ordered item that customer preferred to have refunded due to delay.While our Terms & Conditions state no refunds, as evidenced by screenshot of our policy we attached -
as a courtesy we cancelled customer's order roughly two months ago on January *** at 4:06PMIf customer refund did not reflect in her account it could have been attributed to the timeframe in which the order was initially placedWe will be sure to investigate this issue and make any amends necessary to resolve this issueHowever, negative comments made on ANY Social Media platform will always be deleted as Social Media is not our
channel of customer serviceReason being we cannot verify the authenticity of any remarks on Social Media PlatformsKind regards,
ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What's absurd is still not receiving my refund as promised via check in the mail when I was last able to reach a representative on 2/**/For the record, there were two orders that had backordersI'm not a customer that didn't communicate, wait patiently or just wake up one day and start complainingEven this in itself is time consuming having to go back and forthWhat's absurd is a company such as yourself finds that when a consumer asks about their order on social media it's viewed as a negative commentWhat furthermore is there to investigate a refund that is owed?
I just called and received a voicemail message that "phones are down." Please do your part as promised with mailing my refund checkJust came from the post office and still nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
Customer's order was shipped and delivered as promisedCustomer returned item for refundPer our Terms & Conditions policy (located here: *** ) we do not issue refundsStore credit or exchanges onlyCustomer has
been emailed a store credit for the full amount of her original purchase.Attached are our Terms & Conditions policy and proof of our initial shipment to customerKind regards,ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If this order was canceled due to a continued high risk of fraud status, why wasn't the entire purchase refunded? What steps were taken by your company to confirm this purchase to resolve the high risk of fraud status? What attempts did you try to make with the cardholder to confirm this purchase?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** *** *** ***
***
*** *** *** *** *** **
*** ***
*** *** *** ***I received communication from *** at served fresh she was very courteous and professionalShe apologized for the hard time that I was having with receiving my merchandise and took action immediately I received a complimentary coupon code as well as a free shirtI received the shirt that I ordered as well and it was of great quality and it exceeded my expectationsI received the merchandise on June *** called me On June *** to assure that I received my shirt and checked on the quality as wellI appreciate her for owning her business and making sure that I was in a good place
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Served Fresh only contacted me after I posted my displeasure with their services on a social media siteI was informed that they did not receive a package that I returned to them via *** on 1/**/until 3/*/Eventhough I sent proof that I received confirmation from *** that the package was delivered BEFORE that dateTheir issue was with *** not meI just checked my mailbox from the conversation that we had on 3/*/and I still have NO PRODUCT AND NO REFUND!!! Also they have not communicated back with me after *** stated that he will keep me informed on how this issue will be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I placed my ordered on *** and it is now *** and I still have not received my shirtTheir customer service is terribleEvery week they tell you its shipping the next weekI understand not being able to ship on holidays but between *** & *** there was one HolidayEaster which fell days after their 7-business day shipping agreements

I placed an order with this company on Feb.*** of this yearShortly after on the same day I recieved a confirmation email that my order was placed and would be shipped in about 7-business daysAbout days later I noticed my card was charged for the full amount of my orderIt is now weeks later and I have not received any of the items that I have orderedI called them on March 7th and emailed them on March *** and recieved no response back on either occasionI am asking for a refund because they took my money yet have not sent me any merchandiseAs mentioned before it has been weeksI should have reviewed this company before because many of their complaints say the same thingThey basically just steal your money with no items shipped outI have ordered from smaller websites and I recieved my items in way less timeI am asking my credit card company to fight the chargesCustomers shouldn't have to do this to get what they paid forAnd then no response or replies to phone calls and emailsIf they can't keep up with orders don't accept the customer's money

I recently ordered a shirt from this business on June *, As of me writing this post I have not received my order and they took money out of my account for this order immediatelyI reached out to them on July **, about my order because I ordered the shirt for a vacation that I was going on the first week of AugustThey didn't respond to my post until July **, but in that message they stated that I would receive a tracking number in a few daysNext week will be months since I placed an order with themI am highly disappointed with this because I have done business with them in and did not have these problemsHowever, because of this and feeling jerked around by this transaction I will spend my money elsewhere from now on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes, they DID inform that it was a shipping issue the second time aroundThe first time around they said it was delayed because of the threat of Hurricane Matthew which was understandableI have voiced my opinion on social media as they do not answer and I can submit my call log if needed as proofAll responses are the same "sorry, you'll receive confirmation with 24-hours" and every time I wait with no follow up on shippingI find it unbelievable that I have to go to social media to get a response/reaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer comment does not qualify as a complaintFor questions and concerns regarding shipping customer must contact ###-###-####We consider this matter closed

Hello,
Based on our records this order has been shipped and the *** Priority Mail Tracking Information has been emailed to the address on fileSignificant delays were encountered due to Hurricane MatthewHowever customer's order is already en routeKind
Regards,ServedFresh™

Hello,
Customer specifically requested a store credit for outstanding tee and was emailed store credit at:
***
Attached are screenshots confirming the requestConsequently we are unsure why customer continues to provide information to Revdex.comKind regards,
ServedFresh™