Servedfresh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau]
I just wanted my items in a timely manner Maybe they are not reading the emails that were sent by their company I returned the Believe them crewneck to exchange for a small twice and still have not received it back I never received the Trap Wars shirt that I ordered December *, I would just like to know how we can resolve this today We keep going back and forth and I still have not received anything for items that I paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
Due to ongoing High Risk of Fraud status, customer's outstanding item was cancelled and refundedRefund confirmation for missing item attachedAlso attached is delivery confirmation of first itemKind regards,
ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** *** I see a different staff member is responding to this complaintYou could have at least spelled my name right
I will never do business with this awful companyA company that doesn't like to own up to their mistakesGreat products, but customer service is poor
Thank you again for lyingCustomers BEWARE of their liesI can screenshot tooAttached is the screenshot of a partial refund of $and not $for the shirtCheck the timestampI received the email yesterday from *** at 8:22pm CSTI will accept this partial refund as I no longer want nothing to do with this company

Hello,
We respectfully disagree with customer's complaint(s) and account of eventsCustomer order has already been canceled and refunded in full as per our previous responseWe deem this claim unnecessary and consider this matter closedKind regards,
ServedFresh™

Hello, We have attached a copy of the shipping label as proof of shipmentThe item was shipped today and that tracking number will update within hours.Our shipping policy and refund policy is as follows:DeliveryPurchased items will be shipped within 7-business
days of the orderPlease allow up to weeks for delivery to arriveGovernment observed holidays, inclement weather conditions and Sundays (when Post Offices are closed) impact timeframe. If you still have not received your purchase after weeks, please notify *** as shipping times vary with product availabilityYou will receive an email from us via *** when your order has been confirmed and ready to ship.Prices, Shipping & Handling ChargesAll orders are shipped via ***Rates are calculated through *** calculatorInternational orders are shipped *** Flat Rate, all applicable customs fees, taxes and duties are the sole responsibility of the customerCustoms authorities require that we state the retail cost of your order directly on your packagePlease contact *** if you have any questions.Product AvailabilityAlthough availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate deliveryWe reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any orderIf there is any revision, discontinuance, or cessation, we may, in our discretion, ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.Sale Price AdjustmentsIf an item you have purchased is reduced in price within ONE week of your order date, it is at the company's discretion to give a price adjustment.Return PolicyNo refundsExchange and store credit only.All exchanges are dependent on existing stockNotice must be given to *** within days for any problems or concerns with merchandiseItems must be in their original packaging, in as-new condition with both the packing slip and merchandise return form completedAny store credit we issue will be valid for days from the date of issuanceServedFresh™ is not responsible for shipping charges for returnsPlease note: all orders processed with a discount code or sale price are final sale and may not be returned. Please note that our shipping in outsourced and we have to sometimes account for delays in shipping due to product quality and delays in productionIn any event this item was shipped todayWe appreciate the customers patience and understanding in this matterWe would like to offer the customer 20% off of their next order with usKind regards, ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response speaks for itselfIt takes up to 7-days to ship an order, it's going on weeks and still no shirtThey claim 1% get the custom product then try to use Revdex.com to make some kind of fraudI have yet to receive my order so no fraud is being doneThey respond to emails 24- hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicateThe only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for weeks with no communication is trying to cause fraud
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
Based on our records this order was cancelled as customer's transaction returned in our system as
having an unverified addressEmail correspondence regarding this issue was sent to customer on
August *** and September ***Customer must contact
###-###-#### for additional assistance for this matter.Kind regards,
ServedFresh™

Hello ***,
Based on our records your item has already been shipped, delivered and the *** Priority Mail tracking number was
emailed to the address on
file
For reference we have attached a screenshot confirming deliveryWe would like this invalid and unnecessary claim closed as soon as possibleKind regards,
ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On March *,I filed this complaintI was contacted by Ethan at servedfresh within a few hours of my complaintHe attempted to apologize for the company's customer serviceHe explained that one of my items had shipped and that my other item would ship within the next weekI was offered an additional item for my troubles and given a different email to use for communicationEthan informed me that he checks this email himslefOn March **, I sent an email requesting an update on my orderTo date, I have not received a response
Servedfresh communicated to the Revdex.com that my purchase was flagged for fraudHowever, this was never communicated to meI allowed the Revdex.com to close my original complaint because I was assured that my remaining item would be shippedIt has now been more than days and I have not received my item from the company and I have not received a response to my email communication to EthanThis company has terrible customer service and shows no urgency in getting customer's their itemsThey are however concerned with their reputation, but not enough to keep their word
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
Customer was advised exchanges can only be fulfilled as requested inventory is availableThis information is also included in our Terms & Conditions policy
For reference, we have attached a screenshot of this information on our websiteCustomer
was also advised refunds we do not issue refunds as all items are created custom after purchase.This information is also available on our website
Customer's exchange request was fulfilled as item recently became available once again** *** *** Tracking information below:
*** *** ***
was also emailed to customer which will update within hours
Kind regards,
ServedFresh™

Hello,
Customer's order was shipped in two separate packages*** Tracking Information reflects first parcel was shipped and delivered (screenshot of delivery confirmation attached)Second package has already shipped and we are actively communicating with ***
to
investigate what caused the delay of the second package.*** Tracking Information was emailed to customer June 8th (screenshot of delivery progress attached)Customer was advised if package does not arrive we will issue a full refund however *** indicates parcel will arrive SaturdayKind regards,
ServedFresh™

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have received my merchandise as of 11/**/
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,
Customer was advised that due to an incomplete and unverified address their package was returned to our shipment facilityIncorrect address information is the sole responsibility of the customerThis information was verbally explained to the customer
last weekHowever,
customer proceeded to with verbal tirade's on social media in an attempt to defame the ServedFresh™ brand name.As instructed, customer must contact customer service by phone at ###-###-#### during business hours to resolve this issue
as opposed to unnecessary claims with Revdex.comKind regards,
ServedFresh™

Never order from this company! I ordered my shirt over a month ago and have gotten nothing but the run around! I got a tracking number but the item has yet to be shipped. I work for the post office so I can dig more into tracking numbers. I have contacted customer service with no response. I just want my money back. And I will never order from them again. I also run a blog on YouTube and will definitely be telling my subscribers, and followers on my social media to never order from this company! Bad business

I purchased my item April 2 it will be June 1 tomorrow ..this company Is the absolute worse they will rip you off I cannot believe the customer service that this customer has is non existence.. They took my money..then sent a B email April the 3rd and after that never reply to anything ..not phone calls.. emails.. anything ..they have a review on YouTube I wish I would have seen it before I ever purchased from this company ..I saw Missy Elliott wearing one of the items ..it liked it..I decided to buy the same item...that was a dumb idea.. I decided to just take the loss after never hearing from the company.. then they sent a email saying that the package is ready to be delivered and sent a tracking number but the tracking number after I talk to the Post Office has never been actually submitted to the Post Office..wth.. this company sucks please do not do business with this company they will rip you off

This company will RIP u off...do not purchase from them..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...